Qureos Mentor

Bank of Bird-In-Hand

<div><div>Bank of Bird-in-Hand is built on integrity, excellence, and teamwork. If you identify with these values and are looking for a career where you can put them into practice, consider applying to one of our open positions.<br>
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When you join the Bank of Bird-in-Hand team, you&rsquo;ll be appreciated and celebrated for who you are every day.</div>
<div></div><div>Bank of Bird-in-Hand is actively seeking a <b>Customer Care Specialist</b> to join our team in Paradise, PA. This position is responsible for day-to-day concierge service for consumer and business customers.<br>
</div><div>Responsibilities:</div>
<ul><li>Receive, investigate, and respond to customer inquiries regarding products, services, and issues via all channels through which customers are served.</li>
<li>Document customer interactions and completes service requests to minimize customer effort or additional action.</li>
<li>Keep clear records of all conversations in the call center database.</li>
<li>Support Retail Branch Staff and Business Development Officers by serving as a primary point of contact with both retail and business customers acting on behalf of the Deposit Growth Team and Customer Care Team when appropriate and within scope of authority.</li>
<li>Collaborate with internal departments to optimize customer service.</li>
<li>Utilize resources and systems to conduct research and present the customer with a resolution.</li>
<li>Adhere to performance metrics and quality standards and make outbound calls to customers as needed.</li>
<li>Assist customers with Cash Management products and services as needed. (BillPay, ACH, Wires, RDC).</li>
<li>Establish and maintain appropriate files and records.</li>
<li>Process and enter ICS transactions as needed.</li>
<li>Process remote wires requests as needed.</li>
<li>Perform other duties as required.</li></ul><br>
<div></div><div>Preferred Skills:</div>
<ul><li>Previous call center experience helpful.</li>
<li>Previous CRM (Salesforce, Synapsys) applications helpful.</li>
<li>Customer centric mindset.</li>
<li>Superior communication skills, both written and oral.</li>
<li>Excellent interpersonal and customer service abilities.</li>
<li>High attention to detail.</li>
<li>Knowledge of Jack Henry products/services experience helpful.</li>
<li>Knowledge of Cash Management/Treasury products and services helpful.</li>
</ul>
<div></div><div>Qualifications:</div>
<ul><li>High School diploma or equivalent. Associate degree or higher preferred.</li>
<li>One to two years&rsquo; banking experience required.</li>
</ul>
<div></div><div>Here at Bank of Bird-in-Hand, we have a comprehensive benefit package for those who qualify. Below are the range of benefits we offer to meet the needs of our employees:</div>
<ul><li>Competitive Medical, Dental, Vision Coverage</li>
<li>401(k) Retirement Plan with 4% Match</li>
<li>Company Paid Life, STD, and LTD</li>
<li>Health Savings Account (HSA) &amp; Flexible Spending Account (FSA) options</li>
</ul><ul><li>Paid Time Off (PTO), Volunteer Time Off (VTO), and Birthday PTO</li>
<li>12 Paid Holidays</li>
<li>Tuition Reimbursement</li>
<li>Company Events and Picnics</li>
</ul>
<div></div><div><b><i>Equal Opportunity Employer</i></b></div>
<div>No employee or applicant for employment will be discriminated against because of race, color, religion, sex, national origin, disability, military and/or veteran status, or any other Federal or State legally protected classes.</div></div>

Customer Care Specialist

Join Bank of Bird-In-Hand and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Bank of Bird-In-Hand

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Customer Care Specialist