Qureos Mentor

Bank Of Jordan

<div>Key Responsibilities:<ul>
<li>Set unit objectives with staff, supervise and evaluate performance, monitor attendance, manage leaves, and develop team skills to maintain service quality.
</li><li>Review and approve account openings, data updates, e-services, authorizations, and standing instructions; ensure compliance with requirements and blacklist checks.
</li><li>Oversee deposit linking, renewals, and cancellations per approved procedures.
</li><li>Process and verify incoming/outgoing transfers, complete correspondent bank details, and monitor SWIFT/Speed messages.
</li><li>Prepare and review correspondence to/from external entities (e.g., courts, tax authorities).
</li><li>Handle customer transactions and inquiries on letters of credit, bills, and guarantees, ensuring timely resolution.
</li><li>Approve letters of credit, bills, and guarantees in all stages per work procedures.
</li><li>Verify credit approvals and ensure transactions meet facility conditions.
</li><li>Review and approve guarantee/SWIFT texts or escalate for higher approval.
</li><li>Manage notifications/amendments to guarantees, bills, and letters of credit, coordinating with clients.
</li><li>Notify insurance companies of coverage details/amendments and secure original policies.
</li><li>Coordinate with compliance/risk teams for high-risk or prohibited-country transactions.
</li><li>Approve granting, discounting, and related credit facility entries, including guarantees and ceilings.
</li><li>Safeguard bank rights by ensuring accurate entry of all credit facility transactions and guarantees.
</li><li>Draft and review approval/notification letters for credit decisions.
</li><li>Process mortgage release requests after confirming no outstanding obligations.
</li><li>Correct deficiencies in audited transactions and update branches via the system.
</li><li>Verify daily transaction files, correct errors, and coordinate with departments.
</li><li>Review and process cheques, escalate issues, and manage clearinghouse duties when needed.
</li><li>Prepare periodic reports for the central bank and management.
</li><li>Approve daily reconciliations and resolve discrepancies.
</li><li>Review treasury operations per approved procedures.
</li><li>Approve transactions within delegated authority.
</li><li>Maintain organized storage of documents for easy retrieval and compliance.</li>
</ul>Requirements
Skills and Competencies:<ul>
<li>Bachelor&rsquo;s degree in administrative sciences, banking, or a related field.
</li><li>At least 5 years of experience in banking.
</li><li>Proficiency in English.
</li><li>Computer literacy and ability to work with applied systems.
</li><li>Full knowledge of the policies and procedures governing the work and their internal and external updates.
</li><li>Ability to communicate and interact with others.
</li><li>Supervisory and administrative skills.
</li><li>Speed and accuracy in task completion.
</li><li>Attention to detail and strong observational skills.
</li><li>Teamwork spirit.
</li><li>Ability to work under pressure.</li></ul></div>

Senior Operations Officer -KSA

<div>1. Supervise the inspection and integrity of new systems that are connected to the devices used in the Bank and in accordance with the work instructions.
2. Follow up the processes for preventing issues and malfunctions, that may face operating systems / databases, banking systems and payment systems of all kinds. Work to solve technical problems from the root cause to prevent their recurrence, making sure they do no cause work disruptions or delays.
3. Ensure that users are identified, and that databases, application servers, systems applications /operating systems are downloaded and connected on the main devices of the Bank in a manner that meets work requirements and instructions, and the approved authority matrix.
4. Supervise / provide technical support for databases, application server, systems applications on main devices and apply modifications/updates to them according to what is received from concerned parties and change management mechanisms and associated work procedures.
5. Manage the main banking and payment systems of all kinds. Ensure their connection with local and international networks, based on the directives and instructions of the direct manager.
6. Provide the necessary support to companies contracted for the supply and maintenance of IT, to facilitate their work and achieve the required objectives of IT.
Requirements<ul>
<li>University degree in computer engineering, telecommunications engineering, computer science, or any related discipline. Practical experience of at least (5) years in the job function.</li>
<li>Full knowledge of spoken and written English.</li>
<li>Competent use of computers and various application systems.</li>
<li>Ability to motivate and work effectively in a team.</li>
<li>Full knowledge of the policies and procedures that govern work and their internal and external updates.</li>
<li>Full knowledge of different operating systems.</li>
<li>Full knowledge of the network systems used in the Bank.</li>
<li>Knowledge of laws, legislative frameworks, instructions and regulations issued by the regulatory authorities.</li>
<li>Ability to communicate and interact well with others.</li>
<li>Ability to plan and organize.</li>
<li>Ability to work under pressure.</li></ul></div>

IT Senior Officer - KSA

<div>Responsibilities:<ul>
<li>Communicates with department managers regarding their needs to fill any vacancies, in coordination with the Talent Acquisition Unit, by participating in the selection process of suitable candidates, conducting interviews, and contributing to the identification of future positions for the sector in coordination with these managers and various departments in the bank.
</li><li>Coordinates with different Centers of Excellence, department managers, and HR units at the General Administration to ensure the effective delivery of the required HR services to the sector.
</li><li>Works continuously with department managers and the Learning &amp; Development Department &ndash; General Administration to identify necessary learning needs, and designs learning programs and other initiatives (including coaching and mentoring) that help achieve objectives.
</li><li>Participates in managing the performance appraisal process (in all its stages) for the departments, ensures review of preliminary appraisal results including the leveling process as per approved guidelines to ensure proper management of the process, and responds to any inquiries regarding the entire process.
</li><li>Communicates with the Compensation &amp; Benefits Unit &ndash; General Administration to provide support and consultation, reviews relevant compensation and benefits for employees in the designated departments, and takes necessary actions as per regulations.
</li><li>Implements the approved succession planning process and identifies talented employees according to the relevant policy, aiming to build an appropriate plan to ensure a qualified second line of leadership for the concerned departments in a timely manner.
</li><li>Coordinates with departments to implement employee engagement initiatives, ensuring clear explanation, understanding, and application of HR policies and any changes to them to ensure compliance.
</li><li>Supervises/follows up on employees&rsquo; social events, participates in them, proposes and oversees the preparation and implementation of social and recreational activities for employees to create an enjoyable environment, manages the process of soliciting, distributing, and renewing offers from external companies to provide perks for bank employees to increase their loyalty by offering them non-monetary incentives, in coordination with the Internal Communications Department at the HR Department &ndash; General Administration.
</li><li>Provides support and advice on various HR topics, including disciplinary procedures, reviews statistical HR reports, and offers appropriate recommendations to assist in making sound decisions.
</li><li>Monitors/ensures the implementation of HR policies in the relevant departments to ensure compliance with applicable laws and/or regulations.</li>
</ul>Requirements
Skills and Competencies:<ul>
<li>University degree in administrative sciences, banking, or any related field.
</li><li>Minimum of 3 years of practical experience in HR.
</li><li>Full proficiency in English (reading and writing).
</li><li>Knowledge of all HR systems and procedures.
</li><li>Full knowledge of labor law and its applications.
</li><li>Good understanding of policies and procedures governing work and their updates (internal and external).
</li><li>Proficiency in using computers and working with applied systems.
</li><li>Strong verbal communication and interpersonal skills (internal and external clients).
</li><li>Analytical and problem-solving skills.
</li><li>Negotiation and persuasion skills.
</li><li>Ability to plan and organize.</li></ul></div>

Human Resources Officer - KSA

<div>Analyze data related to credit facility requests received by the department and record recommendations for use by relevant bank entities in decisions regarding new lending/investments, renewals, modifications, and restructuring of existing loans/investments.
Conduct in-depth analysis of available data to enhance the identification, assessment, and measurement of risks more effectively and efficiently for all credit decisions.
Provide decision-makers with accurate figures, information, data, and analyses to ensure sound credit decisions aligned with the bank&rsquo;s objectives.
Review and analyze credit information and any matters related to credit reports, including studying the economic sector&rsquo;s situation, financial solvency and sustainability, collateral status, guarantors, etc.
Prepare detailed credit reports on borrowers, covering their credit standing, repayment capabilities, potential default risks, and the benefits of establishing/maintaining relationships with them, record observations, and submit to the direct supervisor.
Provide all required data and reports to relationship managers and the direct supervisor upon request to facilitate decision-making and recommendation processes.
Contribute to the analysis of projected cash flows by preparing necessary reports and supplying the direct supervisor with all relevant data and information.
Keep the direct supervisor informed of all developments, events, and economic reports related to market sectors, credit portfolios, and clients.
Provide necessary support for all corporate-related projects and supply relevant parties with data/reports/information as needed.
Requirements
Bachelor&rsquo;s degree in Business Administration, Economics, Banking &amp; Finance, Statistics, or a related field.
Minimum of 1 year of experience in credit or data analysis in banks or related institutions.
Strong analytical abilities with proficiency in advanced statistical and mathematical tools, solid quantitative skills, and knowledge of stress tests, Basel, and Credit/Market/Operational/Liquidity Risk.
Full proficiency in English.
Computer literacy and ability to work with applied systems.
Good knowledge of the bank&rsquo;s services and products.
Full understanding of work-governing policies and procedures, including internal and external updates.
Ability to work under pressure.
Strong communication and interpersonal skills.
Planning and organizational skills.</div>

Financial Credit Analyst- KSA

<div>Responsibilities:<ul>
<li>Develops and updates policies related to customer protection, care, financial awareness, and education in alignment with the bank&rsquo;s services and products, as well as policies for handling customer complaints to ensure customer satisfaction and protect the bank&rsquo;s interests.
</li><li>Ensures or participates in establishing mechanisms and procedures to help customers develop knowledge of the risks associated with products offered to them, enabling them to make decisions suitable for their needs.
</li><li>Ensures the bank provides channels for receiving complaints in line with the instructions of regulatory authorities on an ongoing basis, and maintains comprehensive records for each consumer complaint.
</li><li>Receives customer complaints regarding any violations through designated forms, provides feedback to the customer, and investigates the complaint within the timeframe specified by the Saudi Central Bank.
</li><li>Oversees the referral of complaints requiring intervention by departments/branches and ensures they are addressed promptly and efficiently.
</li><li>Investigates the causes of complaints when necessary and recommends appropriate corrective actions to resolve customer issues and objections.
</li><li>Reviews statistics related to customer issues and complaints, their causes, and recurrence, categorized by problem type or department/branch. Records recommendations and submits them to the direct supervisor for referral to relevant authorities. Prepares a consolidated report of complaints received by the department, actions taken, analyzes the nature and type of complaints, and prepares periodic reports in this regard for submission to the Saudi Central Bank in compliance with regulatory requirements and relevant authority approvals.
</li><li>Receives inquiries submitted to the bank through designated channels regarding banking awareness and public protection, refers them to the relevant departments to obtain the required response and clarification, and ensures the responses meet requirements before replying to customers.
</li><li>Ensures the bank provides service information to customers in a clear, easy-to-understand manner, available on all designated platforms.
</li><li>Ensures adequate informational materials are available inside bank halls, branches, and on the website, providing all necessary customer information.
</li><li>Receives correspondence from regulatory authorities within specified deadlines, refers them to relevant departments for response, follows up to ensure responses are submitted within the timeframe stipulated in regulations, and ensures the responses meet requirements before sending them to the Saudi Central Bank.
</li><li>Participates in conferences, seminars, and workshops related to banking awareness.
</li><li>Manages and controls the unit&rsquo;s expenses in line with the annually prepared budget.</li>
</ul>Requirements
Skills &amp; Competencies:<ul>
<li>Bachelor&rsquo;s degree in Law, Humanities, Media, any branch of Business Administration and Economics, Business Economics, Banking Management, Investment &amp; Resources, Accounting &amp; Financial Control, or any related field.
</li><li>Minimum of 5 years&rsquo; practical experience in compliance, banking awareness, and public protection.
</li><li>Preferably holds a specialized professional certification in line with the Saudi Central Bank and regulatory authority requirements.
</li><li>Proficiency in English (written and spoken).
</li><li>Supervisory and administrative skills.
</li><li>Full knowledge of work-governing policies and procedures and their internal and external updates.
</li><li>Familiarity with the laws and legislative frameworks regulating the bank&rsquo;s activities at the group level.
</li><li>Knowledge of the regulations and systems of the Saudi Central Bank.
</li><li>Knowledge of all banking operations, their legal and technical aspects, and associated risks.
</li><li>Full knowledge of the services and products offered by the bank.
</li><li>Proficiency in using computers and applicable systems.
</li><li>Ability to plan and organize.
</li><li>Decision-making ability.
</li><li>Analytical and problem-solving skills.
</li><li>Communication and interpersonal skills.
</li><li>Ability to motivate and work in a team spirit.
</li><li>Ability to work under pressure.</li></ul></div>

Customer Complain Officer- KSA