Qureos Mentor

Bank OZK

<div>Why Bank OZK?:
<div>
Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We&rsquo;re nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We&rsquo;re investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers.</div><div></div><div><br>
The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits.</div><br>
<div></div>
Job Purpose &amp; Scope:
<p>
Coordinates primarily small-spend/low-tier total cost of ownership software contract negotiations for in-scope Vendor Management Office (VMO) purchases and supports Officers and management with small- to mid-spend negotiations. Supports the Bank&rsquo;s procurement workflow and contract repository system, including data integrity and reporting.</p>
Essential Job Functions:
<ul><li>Monitors and ensures compliance with established purchasing policies for small spend contract negotiations.</li><li>
Collects, researches, and analyzes data regarding technology-related business needs.</li><li>
Negotiates with vendors for the procurement of technology-related services to be run in-house or in a third-party hosted environment, as needed.</li><li>
Analyzes contracts and makes recommendations on terms and conditions.</li><li>
Collaborates with Legal and third-party relationship owner(s) to review vendor responses to redlined contracts and assists with or may complete the negotiation process.</li><li>
Meets with management to review and discuss contracts, as necessary.</li><li>
Tracks and reports savings generated from negotiation efforts.</li><li>
Develops and maintains recurring metrics and reports (e.g., savings, cycle time, renewal pipeline, and vendor activity) to support management decision-making.</li><li>
Performs trend and variance analysis on vendor pricing and renewal terms to identify cost drivers, risks, and opportunities for optimization.</li><li>
Supports procurement process improvement by validating data in the workflow/repository, identifying gaps, and recommending enhancements to controls, templates, and reporting.</li><li>
Research potential software solutions to meet the needs of the business, as needed.</li><li>
Performs contract administration by monitoring the Bank&rsquo;s contract repository and coordinating with other members of the VMO, Legal, and TPRM to ensure the accuracy and completeness of the repository.</li><li>
Responsible for managing NDAs in accordance with the Bank&rsquo;s policy.</li><li>
Reviews renewal pricing for alignment and works to mitigate cost increases, as needed.</li><li>
Participates in special projects and performs other procurement and purchasing duties, as assigned.</li></ul>
Knowledge, Skills &amp; Abilities:
<ul><li>General knowledge of business contract terms and negotiation practices.
</li><li>Basic knowledge of vendor management software functionality.</li><li>
Ability to understand and anticipate business implications of decisions.</li><li>
Ability to analyze and interpret quantitative and qualitative data, summarize findings, and present actionable insights to stakeholders.</li><li>
Ability to communicate effectively both verbally and in writing.</li><li>
Ability to review and understand complex or diverse information.</li><li>
Ability to demonstrate creativity, critical thinking, initiative, and problem-solving skills.</li><li>
Ability to identify and resolve problems in a timely manner.</li><li>
Ability to multitask and handle repeated interruptions effectively.</li><li>
Ability to operate and work collaboratively in a fast-paced, unpredictable environment, with exacting deadlines.</li><li>
Ability to manage multiple work streams and deliverables, and coordinate across functional initiatives.</li><li>
Ability to demonstrate effective planning, organizational and time management skills.</li><li>
Ability to work under general supervision.</li><li>
Ability to maintain accuracy, thoroughness, and attention to detail.</li><li>
Ability to work extended hours as necessary.</li><li>
Skill in building and maintaining reports, trackers, and simple dashboards using Excel (e.g., pivot tables, lookups, and charts); ability to learn new reporting tools as needed.</li><li>
Skill in using computers and Microsoft Office, including Word, Excel, PowerPoint, and Outlook.</li></ul>
Basic Qualifications:
<ul><li>High school diploma or equivalent required.</li><li>
1+ year of work experience in purchasing/procurement, vendor contract administration/management, third-party risk management, and/or a comparable analyst background, required.</li></ul><p></p><p><b><br>
Preferred Qualifications:</b></p><div><div><ul><li>
Experience with procurement/vendor metrics and reporting preferred.</li><li>
Experience in a financial institution or banking environment preferred.</li><li>
Advanced proficiency with Excel preferred.</li></ul></div></div>
Job Expectations:
<p>
Operate customary equipment and technology used in a business environment, with or without accommodation.</p><p></p><p><b><br>
Note: </b>This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.
</p><div>#LI-RV1</div>
EEO Statement:
<p>
Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.</p></div>

Procurement Analyst

<div>Why Bank OZK?:
<div>
Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We&rsquo;re nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We&rsquo;re investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers.</div><div></div><div><br>
The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits.</div><br>
<div></div>
Job Purpose &amp; Scope:
<div>
Provides computer support for Bank OZK employees.</div>
Essential Job Functions:
<ul><li><div>
Provides PC Support, software and hardware support for all divisions.</div></li><li><div>
Provides Local network administration.</div></li><li><div>
Conducts Hardware/software installation and configuration.</div></li><li><div>
Provides support in preparing new branches for opening.</div></li><li><div>
Maintains inventory and orders necessary supplies as needed and approved.</div></li><li><div>
Regularly exercises discretion and judgment in the performance of essential job functions.</div></li><li><div>
Maintains effective communication with other internal IT teams.</div></li><li><div>
Maintains good punctuality and attendance to work.</div></li><li><div>
Follows Bank policy, procedures and guidelines.</div></li></ul>
Knowledge, Skills &amp; Abilities:
<ul><li><div>
Knowledge of hardware and software installation, testing and operation.</div><ul><li><div>
Knowledge of application of computer software.</div></li><li><div>
Knowledge of local area networks and fundamental concepts.</div></li><li><div>
Ability to communicate technical concepts effectively to a technical or non-technical audience.</div></li><li><div>
Ability to maintain attention to detail.</div></li><li><div>
Ability to work without close supervision.</div></li><li><div>
Ability to manage multiple tasks with exacting deadlines in a fast-paced environment.</div></li><li><div>
Ability to demonstrate effective organization, critical thinking, analytical and problem-solving skills.</div></li><li><div>
Skill in using computer and Microsoft Office, including Outlook, Word, Excel, and PowerPoint.</div></li><li><div>
Ability to demonstrate effective time management skills.</div></li><li><div>
Ability to work extended hours.</div></li><li><div>
Ability to demonstrate effective customer service skills.</div></li></ul></li></ul>
Basic Qualifications:
<ul><li><div>
High school diploma or equivalent required.</div></li><li><div>
Bachelor&rsquo;s degree in Information Systems, MIS, Business Administration or equivalent field preferred.</div></li><li><div>
Minimum three (3) years&rsquo; experience in Information Systems required.</div></li><li><div>
Valid driver&rsquo;s license and good driving record.</div></li></ul>
Job Expectations:
<p>
Operate customary equipment and technology used in a business environment, with or without accommodation.</p><p></p><p><b><br>
Note: </b>This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.
</p><div>#LI-KC1</div>
EEO Statement:
<p>
Bank OZK is an equal opportunity employer and give consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.</p></div>

Information Technology Officer

<div>Why Bank OZK?:
<div>
Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We&rsquo;re nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We&rsquo;re investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers.</div><div></div><div><br>
The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits.</div><br>
<div></div>
Job Purpose &amp; Scope:
<div><div>
Responsible for nurturing professional relationships with customers by engaging in meaningful conversations regarding their financial needs and goals, identifying referral opportunities, and processing financial transactions. Promote a positive, helpful, and friendly team environment and provide exceptional customer service at all times.</div></div><br>
<div></div>
Essential Job Functions:
<div><ul><li><div>
Cultivate professional relationships with customers, utilizing assessment tools and engaging customers in meaningful conversations to uncover needs, make appropriate recommendations, and submit referrals to banking center team members or line of business partners.</div></li><li><div>
Utilize assessment tools to maintain detailed notes regarding customer conversations and interactions.</div></li><li><div>
Facilitate and process account transactions accurately and efficiently to minimize errors and reduce fraud.</div></li><li><div>
Actively participate in morning huddles.</div></li><li><div>
May open new accounts, as needed and with documented approval of management.</div></li><li><div>
Demonstrate competency and accountability to maintain banking center operational standards, ensuring compliance with internal controls, operational procedures, and risk management.</div></li><li><div>
Actively promote teamwork, leading by example and taking initiative to assist others.</div></li><li><div>
Demonstrate effective organizational and time management skills.</div></li><li><div>
Provide backup and assistance to other retail banking locations, as requested.</div></li><li><div>
Model and champion the Bank&rsquo;s standards for exceptional customer service.</div></li><li><div>
Demonstrate empathy and proactively resolve client concerns in a timely, professional, and positive manner, escalating issues to next level of authority, as needed.</div></li><li><div>
Enthusiastically support the bank&rsquo;s values and mission.</div></li><li><div>
Display a high degree of integrity, trustworthiness, and professionalism at all times.</div></li><li><div>
Complete all essential training timely.</div></li><li><div>
Display enthusiasm for continuous learning, accepting and applying constructive feedback from more experienced team members.</div></li><li><div>
Maintain consistent, good punctuality and attendance to work.</div></li><li><div>
Adhere to all Bank policies, procedures, and guidelines</div></li></ul></div><br>
<div></div>
Knowledge, Skills &amp; Abilities:
<div><ul><li><div>
Knowledge of bank products and services (e.g., online banking, mobile banking applications, banking cards)</div></li><li><div>
Knowledge of bank policies and procedures</div></li><li><div>
Ability to provide excellent customer service and demonstrate a helpful, friendly, approachable, enthusiastic, and professional disposition</div></li><li><div>
Ability to communicate effectively both verbally and in writing</div></li><li><div>
Ability to demonstrate team player approach, capable of thriving in a continually changing environment</div></li><li><div>
Ability to demonstrate critical thinking skills and accurate and efficient productivity, including attention to detail</div></li><li><div>
Ability to work without close supervision</div></li><li><div>
Ability to maintain confidentiality</div></li><li><div>
Ability to follow policy and procedure including safety and security procedures</div></li><li><div>
Ability to travel to other work locations (e.g., training, staffing shortages), as needed</div></li><li><div>
Skill in using computer and Microsoft Office applications necessary to perform essential job functions</div></li></ul></div><br>
<div></div>
Basic Qualifications:
<div><ul><li><div>
High school diploma or equivalent required; bachelor&rsquo;s degree preferred</div></li><li><div>
1+ year experience interacting with people and displaying excellent service skills, demonstrated through work, military and/or education, required</div></li><li><div>
Knowledge of and experience with bank products, online banking, mobile banking applications, banking cards, etc. preferred</div></li><li><div>
Cash handling experience preferred</div></li></ul></div><br>
<div></div>
Job Expectations:
<p>
Operate customary equipment and technology used in a business environment, with or without accommodation.</p><p></p><p><b><br>
Note: </b>This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.
</p><div>#LI-BR1</div>
EEO Statement:
<p>
Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.</p></div>

Client Service Specialist (Teller)

<div>Why Bank OZK?:
<div>
Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We&rsquo;re nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We&rsquo;re investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers.</div><div></div><div><br>
The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits.</div><br>
<div></div>
Job Purpose &amp; Scope:
<div><div>
Responsible for nurturing professional relationships with customers by engaging in meaningful conversations regarding their financial needs and goals, identifying referral opportunities, and processing financial transactions. Promote a positive, helpful, and friendly team environment and provide exceptional customer service at all times.</div></div><br>
<div></div>
Essential Job Functions:
<div><ul><li><div>
Cultivate professional relationships with customers, utilizing assessment tools and engaging customers in meaningful conversations to uncover needs, make appropriate recommendations, and submit referrals to banking center team members or line of business partners.</div></li><li><div>
Utilize assessment tools to maintain detailed notes regarding customer conversations and interactions.</div></li><li><div>
Facilitate and process account transactions accurately and efficiently to minimize errors and reduce fraud.</div></li><li><div>
Actively participate in morning huddles.</div></li><li><div>
May open new accounts, as needed and with documented approval of management.</div></li><li><div>
Demonstrate competency and accountability to maintain banking center operational standards, ensuring compliance with internal controls, operational procedures, and risk management.</div></li><li><div>
Actively promote teamwork, leading by example and taking initiative to assist others.</div></li><li><div>
Demonstrate effective organizational and time management skills.</div></li><li><div>
Provide backup and assistance to other retail banking locations, as requested.</div></li><li><div>
Model and champion the Bank&rsquo;s standards for exceptional customer service.</div></li><li><div>
Demonstrate empathy and proactively resolve client concerns in a timely, professional, and positive manner, escalating issues to next level of authority, as needed.</div></li><li><div>
Enthusiastically support the bank&rsquo;s values and mission.</div></li><li><div>
Display a high degree of integrity, trustworthiness, and professionalism at all times.</div></li><li><div>
Complete all essential training timely.</div></li><li><div>
Display enthusiasm for continuous learning, accepting and applying constructive feedback from more experienced team members.</div></li><li><div>
Maintain consistent, good punctuality and attendance to work.</div></li><li><div>
Adhere to all Bank policies, procedures, and guidelines</div></li></ul></div><br>
<div></div>
Knowledge, Skills &amp; Abilities:
<div><ul><li><div>
Knowledge of bank products and services (e.g., online banking, mobile banking applications, banking cards)</div></li><li><div>
Knowledge of bank policies and procedures</div></li><li><div>
Ability to provide excellent customer service and demonstrate a helpful, friendly, approachable, enthusiastic, and professional disposition</div></li><li><div>
Ability to communicate effectively both verbally and in writing</div></li><li><div>
Ability to demonstrate team player approach, capable of thriving in a continually changing environment</div></li><li><div>
Ability to demonstrate critical thinking skills and accurate and efficient productivity, including attention to detail</div></li><li><div>
Ability to work without close supervision</div></li><li><div>
Ability to maintain confidentiality</div></li><li><div>
Ability to follow policy and procedure including safety and security procedures</div></li><li><div>
Ability to travel to other work locations (e.g., training, staffing shortages), as needed</div></li><li><div>
Skill in using computer and Microsoft Office applications necessary to perform essential job functions</div></li></ul></div><br>
<div></div>
Basic Qualifications:
<div><ul><li><div>
High school diploma or equivalent required; bachelor&rsquo;s degree preferred</div></li><li><div>
1+ year experience interacting with people and displaying excellent service skills, demonstrated through work, military and/or education, required</div></li><li><div>
Knowledge of and experience with bank products, online banking, mobile banking applications, banking cards, etc. preferred</div></li><li><div>
Cash handling experience preferred</div></li></ul></div><br>
<div></div>
Job Expectations:
<p>
Operate customary equipment and technology used in a business environment, with or without accommodation.</p><p></p><p><b><br>
Note: </b>This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.
</p><div>#LI-KP1</div>
EEO Statement:
<p>
Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.</p></div>

<div>Why Bank OZK?:
<div>
Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We&rsquo;re nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We&rsquo;re investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers.</div><div></div><div><br>
The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits.</div><br>
<div></div>
Job Purpose &amp; Scope:
<p>
Supervises call center support staff and provides guidance to ensure day-to-day operations within assigned Customer Care Center location(s) are managed according to established policy and procedure and all calls are handled effectively. Supports management in fostering a high-performance culture, while maintaining a positive and motivating work environment.</p>
Essential Job Functions:
<ul><li>Supervises and guides day-to-day operations of call center staff to ensure calls and resolution of customer issues are handled according to established policies and procedures.</li><li>
In partnership with the Customer Care Quality Assurance team, performs quality assurance monitoring of call center activities and provides subsequent feedback and coaching as necessary.</li><li>
Provides ongoing support, coaching, and feedback to agents to improve performance, customer service skills, and adherence to policies and procedures through reoccurring side-by-side call monitoring.</li><li>
Leads monthly touch base meetings with agents to discuss performance, provide feedback and observations, and explore career interests and development goals.</li><li>
Tracks agent availability and prepares regular individual reviews to keep agents on track and within compliance of the availability policy.</li><li>
Resolves escalated customer complaints and conducts requisite follow up with the appropriate party as appropriate.</li><li>
Coordinates staff scheduling and provides updates to Call Center Manager daily.</li><li>
Tracks agent progress of weekly, monthly, quarterly, and annual objectives.</li><li>
Creates and nurtures effective work relationships with supervised staff to motivate, coach, and retain staff.</li><li>
Performs all other duties as assigned.</li></ul>
Knowledge, Skills &amp; Abilities:
<ul><li>Comprehensive knowledge of online banking software and Customer Care policies and procedures.</li><li>
General knowledge of card systems and imaging systems.</li><li>
Ability to effectively communicate both verbally and in writing, including presenting to groups of various sizes.</li><li>
Demonstrated ability to deliver clear, constructive feedback and effective coaching to support employee learning and performance.</li><li>
Ability to utilize discretion and sound judgment in decision making and maintain confidentiality.</li><li>
Ability to demonstrate effective customer service skills.</li><li>
Ability to demonstrate effective critical thinking, analytical and problem-solving skills.</li><li>
Ability to work independently without close supervision.</li><li>
Ability to manage multiple tasks with exacting deadlines in a fast-paced environment.</li><li>
Ability to demonstrate effective leadership skills and manage the work performance of others.</li><li>
Ability to develop and motivate staff to achieve team goals.</li><li>
Ability to develop, interpret and provide staff guidance on Bank policies and procedures while maintaining strict confidentiality and Bank secrecy.</li><li>
Ability to work flexible hours, including evenings and weekends, and travel as needed for work.</li><li>
Skill in using computer and Microsoft Office products (Word, Excel, Outlook).</li></ul>
Basic Qualifications:
<ul><li>High school diploma or equivalent required.</li><li>
3+ years of work experience in a call center, customer service and/or retail banking environment required.</li></ul><p></p><p><b><br>
Preferred Qualifications:</b></p><ul><li>
Associate degree preferred.</li><li>
1+ year of work experience with core banking software (e.g., Fiserv Premier) and the applicable interfaces to a core banking software platform preferred.</li><li>
1+ year of management or supervisory experience preferred.</li></ul><br>
<p></p>
Job Expectations:
<p>
Operate customary equipment and technology used in a business environment, with or without accommodation.</p><p></p><p><b><br>
Note: </b>This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.</p><div><br>
</div><div>#LI-CM1</div>
EEO Statement:
<p>
Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.</p></div>

Assistant Manager-Call Center

<div>Why Bank OZK?:
<div>
Founded on a legacy of more than 120 years in banking, Bank OZK is much more than just a company. We&rsquo;re nationally recognized as an industry leader in financial services. That means we combine exceptional service with innovative technologies to deliver smart solutions to our clients across the country. We&rsquo;re investing in small businesses, fueling economies in local communities and changing skylines in the largest cities across America. Here, we're not simply filling roles. We're fostering even greater careers.</div><div></div><div><br>
The foundation for a great career starts with an exceptional team and a comprehensive benefits package. We believe in providing our dedicated team members with the best resources to support their physical, mental and financial wellbeing, including generous PTO, 401(k) matching, health, dental, vision (and pet!) insurance as well as special perks and discounts. Learn more about Bank OZK benefits.</div><br>
<div></div>
Job Purpose &amp; Scope:
<div><div>
Responsible for nurturing professional relationships with customers by engaging in meaningful conversations regarding their financial needs and goals, identifying referral opportunities, and processing financial transactions. Promote a positive, helpful, and friendly team environment and provide exceptional customer service at all times.</div></div><br>
<div></div>
Essential Job Functions:
<div><ul><li><div>
Cultivate professional relationships with customers, utilizing assessment tools and engaging customers in meaningful conversations to uncover needs, make appropriate recommendations, and submit referrals to banking center team members or line of business partners.</div></li><li><div>
Utilize assessment tools to maintain detailed notes regarding customer conversations and interactions.</div></li><li><div>
Facilitate and process account transactions accurately and efficiently to minimize errors and reduce fraud.</div></li><li><div>
Actively participate in morning huddles.</div></li><li><div>
May open new accounts, as needed and with documented approval of management.</div></li><li><div>
Demonstrate competency and accountability to maintain banking center operational standards, ensuring compliance with internal controls, operational procedures, and risk management.</div></li><li><div>
Actively promote teamwork, leading by example and taking initiative to assist others.</div></li><li><div>
Demonstrate effective organizational and time management skills.</div></li><li><div>
Provide backup and assistance to other retail banking locations, as requested.</div></li><li><div>
Model and champion the Bank&rsquo;s standards for exceptional customer service.</div></li><li><div>
Demonstrate empathy and proactively resolve client concerns in a timely, professional, and positive manner, escalating issues to next level of authority, as needed.</div></li><li><div>
Enthusiastically support the bank&rsquo;s values and mission.</div></li><li><div>
Display a high degree of integrity, trustworthiness, and professionalism at all times.</div></li><li><div>
Complete all essential training timely.</div></li><li><div>
Display enthusiasm for continuous learning, accepting and applying constructive feedback from more experienced team members.</div></li><li><div>
Maintain consistent, good punctuality and attendance to work.</div></li><li><div>
Adhere to all Bank policies, procedures, and guidelines</div></li></ul></div><br>
<div></div>
Knowledge, Skills &amp; Abilities:
<div><ul><li><div>
Knowledge of bank products and services (e.g., online banking, mobile banking applications, banking cards)</div></li><li><div>
Knowledge of bank policies and procedures</div></li><li><div>
Ability to provide excellent customer service and demonstrate a helpful, friendly, approachable, enthusiastic, and professional disposition</div></li><li><div>
Ability to communicate effectively both verbally and in writing</div></li><li><div>
Ability to demonstrate team player approach, capable of thriving in a continually changing environment</div></li><li><div>
Ability to demonstrate critical thinking skills and accurate and efficient productivity, including attention to detail</div></li><li><div>
Ability to work without close supervision</div></li><li><div>
Ability to maintain confidentiality</div></li><li><div>
Ability to follow policy and procedure including safety and security procedures</div></li><li><div>
Ability to travel to other work locations (e.g., training, staffing shortages), as needed</div></li><li><div>
Skill in using computer and Microsoft Office applications necessary to perform essential job functions</div></li></ul></div><br>
<div></div>
Basic Qualifications:
<div><ul><li><div>
High school diploma or equivalent required; bachelor&rsquo;s degree preferred</div></li><li><div>
1+ year experience interacting with people and displaying excellent service skills, demonstrated through work, military and/or education, required</div></li><li><div>
Knowledge of and experience with bank products, online banking, mobile banking applications, banking cards, etc. preferred</div></li><li><div>
Cash handling experience preferred</div></li></ul></div><br>
<div></div>
Job Expectations:
<p>
Operate customary equipment and technology used in a business environment, with or without accommodation.</p><p></p><p><b><br>
Note: </b>This description is not an exhaustive list of all job functions, duties, skills, and job standards required. Other job functions, duties, skills, and standards may be added. Management reserves the right to add or change the job requirements at any time.
</p><div>#LI-JR1</div>
EEO Statement:
<p>
Bank OZK is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, disability status, protected veteran status, or any other characteristic protected by federal, state, and local law. Member FDIC.</p></div>

Join Bank OZK and explore 8   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Bank OZK

About Company

Procurement Analyst

Information Technology Officer

Client Service Specialist (Teller)

Client Service Specialist (Teller)

Client Service Specialist (Teller)

Assistant Manager-Call Center

Client Service Specialist (Teller)