Ibrahim Hamouda

Banque Misr

<div>
 
 
 
 Responsibilities
 
 
 
 <ul>
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 Handle inbound calls from Banque Misr customers efficiently and in line with service standards
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 Abide by SLAs, including average handling time, to resolve customer requests and complaints
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 Manage and retain unsatisfied customers through effective problem-solving and service recovery
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 Record, analyze, and escalate customer requests and complaints to enhance service quality
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 </ul>
 
 
 
 
 
 
 Skills &amp; Competencies
 
 
 
 <ul>
 <li>
 Performance excellence and accountability
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 Collaboration and synergy building
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 Agility and resilience in handling diverse situations
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 Customer-centric approach with strong communication skills
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 Effective time management and prioritization
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 </ul>
 
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or equivalent
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 Proficiency in Microsoft Office applications
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 Strong command of English (spoken and written)
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 Cairo residents
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 </ul>
</div>

Inbound Contact Center Agent - Outsourced

<div>
 
 Title: Core Banking Project &amp; Digital Support Manager.
 
 
 Sector: Information &amp; Communication Tecnology.
 
 
 
 
 
 
 
 Core Responsibilities:
 
 
 
 <ul>
 <li>
 Train, develop, manage, and motivate the technical team to maintain high service levels.
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 Monitor service standards and collaborate with the Technical Manager for improvements.
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 Provide Technical insights to Speed up the delivery process of new features to different Bank channels and ensure Services Quality and interoperability
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 Enhance decision making process by figuring out the most appropriate ways which save efforts and time and provide high quality features
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 Work with end users to determine needs, perform business analysis, develop requirements, and create technical specifications.
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 Perform complex technical tasks in areas like application development, database, and system administration.
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 Plan, prioritize, assign, supervise, and review IT staff work, handle performance evaluations, training, and disciplinary actions.
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 Oversee system security, logs, and performance issues.
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 Ensure timely resolution of Help Desk calls, monitor service quality, and develop standards for managing calls.
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 Stay updated with new and existing programming languages, software, applications, databases, and hardware through various learning methods.
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 Plan the Projects depending on each project priority and criticality to cope with IT Management Vision.
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 </ul>
 
 
 
 
 
 
 Technical Competencies
 
 
 
 <ul>
 <li>
 Good knowledge of Oracle Data base and WebLogic functionality.
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 Developing talent and Interpersonal skills.
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 Project management
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 Strategic planning and advanced leadership skills.
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 Agile Project Management.
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 Good Knowledge in Java Technology especially in Spring Boot Framework.
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 Must Have one of the following Certificates: PMP , Prince2,ITIL
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 Preferred to have master's degree in computer science, Information Technology or another relevant Field.
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 </ul>
 
 
 
 
 
 
 Qualifications
 
 
 :
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in computer science, Information Technology or other relevant degree from a recognized University.
 </li>
 <li>
 Minimum of 11 years&rsquo; experience in Core Banking System Support.
 </li>
 <li>
 Banking Experience is a must.
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 <li>
 Fluent in both written and spoken English languages.
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 </ul>
</div>

Core Banking Project & Digital Support Manager

Join Banque Misr and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Banque Misr

About Company

Inbound Contact Center Agent - Outsourced

Core Banking Project & Digital Support Manager