Ibrahim Hamouda

Banque Misr

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 Role Description:
 
 
 
 Oversee the secure engineering and deployment of cloud platforms and AI solutions, ensuring compliance, resilience, and protection of sensitive assets.
 
 
 
 
 
 
 Core Responsibilities:
 
 
 
 &bull;Lead implementation of secure cloud platforms and AI technologies across the bank.
 
 
 &bull;Define and enforce engineering standards for cloud and AI systems.
 
 
 &bull;Oversee secure configuration of cloud environments and ensure continuous monitoring.
 
 
 &bull;Ensure AI systems are securely deployed with protections for data privacy and integrity.
 
 
 &bull;Collaborate with architecture to validate secure designs for cloud and AI projects.
 
 
 &bull;Manage vendor relationships for cloud and AI security solutions, ensuring service quality.
 
 
 &bull;Ensure compliance of cloud and AI engineering practices with Industry compliances and security best practices.
 
 
 &bull;Supervise incident investigations involving cloud or AI platforms and ensure lessons learned are implemented.
 
 
 &bull;Oversee resilience and disaster recovery testing for cloud platforms and AI environments.
 
 
 &bull;Prepare and present dashboards on cloud/AI risk posture to governance forums.
 
 
 &bull;Lead automation initiatives for monitoring and securing cloud/AI services.
 
 
 &bull;Benchmark the bank&rsquo;s cloud and AI security engineering practices against industry peers.
 
 
 
 
 
 
 Technical Competencies:
 
 
 <ul>
 <li>
 Cloud security engineering practices (Azure, AWS, OCI).
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 Secure AI deployment and monitoring.
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 Cloud configuration assurance.
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 Vendor management for cloud/AI solutions.
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 Compliance with ISO, PCI DSS, and CBE requirements.
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 <li>
 Security Certification CISSP , CISM , CEH
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 </ul>
 
 
 
 
 
 Domain Expertise:
 
 
 <ul>
 <li>
 Bachelor's degree in engineering, Information Technology or Computer Science.
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 <li>
 Experience; 8-10 years of experience in Information Security field.
 </li>
 </ul>
</div>

InfoSec Engineering Manager – Cloud & AI

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 Responsibilities
 
 
 
 <ul>
 <li>
 Handle inbound calls from Banque Misr customers efficiently and in line with service standards
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 Abide by SLAs, including average handling time, to resolve customer requests and complaints
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 Manage and retain unsatisfied customers through effective problem-solving and service recovery
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 Record, analyze, and escalate customer requests and complaints to enhance service quality
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 </ul>
 
 
 
 
 
 
 Skills &amp; Competencies
 
 
 
 <ul>
 <li>
 Performance excellence and accountability
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 Collaboration and synergy building
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 Agility and resilience in handling diverse situations
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 Customer-centric approach with strong communication skills
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 Effective time management and prioritization
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 </ul>
 
 
 
 
 
 
 Qualifications &amp; Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or equivalent
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 <li>
 Proficiency in Microsoft Office applications
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 Strong command of English (spoken and written)
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 <li>
 Cairo residents
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 </ul>
</div>

Inbound Contact Center Agent - Outsourced

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 Job Description
 
 
 
 
 
 Receiving inquiries through social media channels and working on quickly resolving customer complaints posted on social media pages, in order to maintain the reputation and image of Banque Misr.
 
 
 
 
 
 
 
 
 Responsibilities
 
 
 -Monitoring customer comments on social media pages and increasing customer engagement rates.
 
 
 -Receiving complaints and responding to customer inquiries received through the internet banking system.
 
 
 -Investigating customer complaints on social media pages and communicating with them through the mention cycle.
 
 
 -Escalating complaints that negatively impact the bank's reputation and image, and following up with customers
 
</div>

Social Media & Email Customer Support Specialist

<div>
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor's degree in IT, computer science, business administration or a related field. Master degree is advantageous
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 <li>
 +1 Years experience in IT risk management or a related role
 </li>
 <li>
 Familiarity with IT infrastructure, systems, and data protection concepts
 </li>
 <li>
 Excellent analytical and problem-solving skills
 </li>
 <li>
 Strong communication and interpersonal skills
 </li>
 </ul>
 
 
 
 
 
 Core Responsibilities:
 
 
 <ul>
 <li>
 Integrate controls into IT projects and system implementations.
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 Conduct regular control assessments and evaluations to identify deficiencies and improvement areas.
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 Collaborate with internal audit and InfoSec teams to develop testing plans and establish monitoring processes.
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 Analyze assessment results and recommend remediation measures.
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 Stay updated on regulatory requirements, industry standards, and best practices related to IT controls and compliance.
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 Collaborate with ICT Compliance and Legal teams to ensure controls align with applicable laws and regulations.
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 Provide guidance and support in control remediation efforts.
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 Develop and implement an IT resilience strategy aligned with business objectives.
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 Collaborate with business units to integrate IT resilience into the organization's business continuity management framework.
 </li>
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 Establish monitoring processes to track the resilience of IT systems and services.
 </li>
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 Promote awareness of potential risks and the importance of preparedness.
 </li>
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 Stay updated on emerging technologies, industry trends, and best practices in IT resilience and disaster recovery.
 </li>
 </ul>
</div>

IT Risk Officer

<div>
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor's degree in IT, computer science, business administration or a related field. Master degree is advantageous
 </li>
 <li>
 +1 Years experience in IT risk management or a related role
 </li>
 <li>
 Familiarity with IT infrastructure, systems, and data protection concepts
 </li>
 <li>
 Excellent analytical and problem-solving skills
 </li>
 <li>
 Strong communication and interpersonal skills
 </li>
 </ul>
 
 
 Core Responsibilities:
 
 
 <ul>
 <li>
 Receive and analyze incident reports
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 Conduct root cause analysis and close incidents
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 Ensure high availability for each application related to the ORM incident, including disaster recovery, business impact analysis, recovery point objectives, and recovery time objectives
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 Provide guidance and support in control remediation efforts.
 </li>
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 Supporting the implementation of IT resilience strategy aligned with business objectives.
 </li>
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 Define resilience objectives, key performance indicators, and incident response plans.
 </li>
 <li>
 Collaborate with business units to integrate IT resilience into the organization's business continuity management framework.
 </li>
 <li>
 Establish monitoring processes to track the resilience of IT systems and services.
 </li>
 <li>
 Promote awareness of potential risks and the importance of preparedness.
 </li>
 <li>
 Stay updated on emerging technologies, industry trends, and best practices in IT resilience and disaster recovery.
 </li>
 </ul>
</div>

IT ORM Incident Officer

<div>
 
 
 Requirements:
 
 
 <ul>
 <li>
 Bachelor's degree in IT, computer science, business administration or a related field. Master's degree is advantageous
 </li>
 <li>
 +1 Years experience in analytics and risk management or a related role
 </li>
 <li>
 Familiarity with IT infrastructure, systems, and data protection concepts
 </li>
 <li>
 Excellent analytical and problem-solving skills
 </li>
 </ul>
 
 
 Core Responsibilities:
 
 
 <ul>
 <li>
 Develop and maintain comprehensive analytical reports that highlight governance, risk, and compliance metrics across all IT GRC departments.
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 Identify and assess existing gaps related to Key Risk Indicators (KRIs), audit findings, and customer complaints to inform risk management strategies.
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 Monitor IT adherence to compliance standards and identify areas for improvement based on analytical insights.
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 Create clear and impactful presentations for IT top management and Board committees, summarizing analytical findings and recommendations.
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 Collaborate with various IT GRC departments to ensure accurate data collection and reporting, fostering a culture of transparency and accountability.
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 </ul>
</div>

IT GRC Coordinator

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 Job Description:
 
 
 
 
 
 
 <ul>
 <li>
 Collaborate with stakeholders to define policies for areas such as information security, data privacy, IT procurement, change management, and incident response. Ensure policies are comprehensive, practical, and communicated effectively
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 Develop templates, checklists, and best practice documents to assist IT teams in adhering to standards.
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 Develop communication strategies and materials to promote awareness and understanding of IT policies and standards across the organization.
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 Collaborate with internal audit and compliance teams to identify non-compliance areas, gaps, and potential risks.
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 Work closely with incident management and problem management teams to analyze performance-related incidents and problems, identify root causes, contribute to resolution efforts, and implement preventive measures to minimize recurrence. Coordinate post-incident reviews and lessons learned activities
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 Facilitate initiatives to continuously improve IT performance and service delivery. Stay updated on emerging technologies, industry trends, and best practices related to performance management.
 </li>
 </ul>
 <li>
 </li>
 
 
 
 Job Specification:
 
 
 
 <ul>
 <li>
 Bachelor's degree in IT, computer science, business administration or a related field. Master's degree is a plus
 </li>
 <li>
 +1 Years experience in IT risk management or a related role
 </li>
 <li>
 Strong knowledge of IT governance frameworks, such as COBIT, ITIL, or ISO 38500
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 Familiarity with regulatory requirements, industry standards, and best practices related to IT governance, risk management, and compliance
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 Ability to collaborate effectively with cross-functional teams
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 </ul>
</div>

IT Governance Officer

Join Banque Misr and explore 9   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.