Qureos Mentor

Banyan Tree

<div>Company Description 
Banyan Group is one of the world&rsquo;s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences. 
The Group&rsquo;s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree, Angsana, Cassia, Dhawa and Laguna, and the highly anticipated new brands of Homm, Garrya, Folio, and two new Banyan Tree brand extensions - Escape and Veya. 
Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline.
Banyan Tree Dubai is a lively, island escape where stylish stays, incredible dining, warm hospitality, and recreation create lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai. With the ambience of a sleek, relaxed, luxe island getaway, Banyan Tree Dubai boasts 3 chilled outdoor pools, fully-serviced beach, award-winning Banyan Tree Spa, a &#64257;tness center and 7 dining options. 
Job Description 
Summary
The Assistant Manager is responsible for overseeing the daily operations of the restaurant to ensure that guests receive exceptional service and the restaurant runs smoothly. The role requires strong leadership skills, a deep understanding of service standards, and the ability to effectively manage the restaurant team. The Assistant Manager ensures that the team meets operational goals, handles guest complaints professionally, and maintains the highest levels of hospitality, in line with the Banyan Tree brand.
Responsibilities
Operational Support:<ul><li>
Assist in overseeing the daily operations of the restaurant, ensuring that service standards are met.</li><li>
Monitor and manage the quality of food and beverage service to ensure consistency and excellence.</li><li>
Ensure smooth coordination between the kitchen, front-of-house staff, and other departments to deliver a seamless guest experience.</li><li>
Manage reservations, waitlists, and table assignments efficiently.</li><li>
Ensure the restaurant is well-stocked and that inventory levels are maintained appropriately.</li></ul>
Team Leadership &amp; Supervision:<ul><li>
Supervise and support the restaurant team, including servers, hosts, and other service staff, ensuring that they adhere to service standards.</li><li>
Assist in the recruitment, training, and development of staff to ensure they deliver exceptional service.</li><li>
Provide ongoing coaching and feedback to staff to enhance performance and ensure high operational standards.</li><li>
Assist in scheduling and ensuring proper staffing levels are maintained, particularly during peak periods.</li></ul>
Guest Service &amp; Relations:<ul><li>
Ensure that guests receive excellent service and that their needs are anticipated and met.</li><li>
Handle guest inquiries, requests, and concerns promptly, with a focus on problem-solving and guest satisfaction.</li><li>
Address guest feedback, whether positive or negative, and take immediate action to resolve any issues.</li><li>
Promote guest loyalty by creating memorable experiences and building relationships with repeat customers.</li></ul>
Financial Management &amp; Reporting:<ul><li>
Assist in managing the restaurant's financial performance, ensuring that revenue targets and budgets are met.</li><li>
Monitor daily revenue and operational expenses to ensure cost control and profitability.</li><li>
Assist in preparing financial reports and analyzing performance metrics to identify areas for improvement.</li><li>
Ensure that cash handling and billing are accurate and compliant with company policies.</li></ul>
Health, Safety &amp; Compliance:<ul><li>
Ensure that the restaurant complies with health and safety regulations, including cleanliness, food handling, and sanitation standards.</li><li>
Conduct regular checks to ensure that all health and safety guidelines are adhered to by the team.</li><li>
Ensure staff is properly trained on emergency procedures and that safety protocols are followed.</li></ul>
Administration &amp; Reporting:<ul><li>
Assist with administrative tasks such as inventory tracking, order management, and maintaining records of guest feedback.</li><li>
Ensure the proper documentation of staff training, incidents, and operational reports.</li><li>
Help prepare and submit weekly or monthly performance reports to the Restaurant Manager, including guest satisfaction scores and financial data.</li></ul>
Additional Responsibilities:<ul><li>
Perform any other duties or responsibilities as assigned by management to support the effective operation of the department and the broader goals of the property.</li></ul>
Employee Engagement and Communications<ul><li>
Strive to increase Heartist engagement by promoting a positive work environment where each Heartist is informed and proactive about the overall business goals. Ensure the consistent delivery of business and associate information with transparency so that each Heartist understands how they contribute to the company&rsquo;s success. This will include working on the Employee Engagement Survey (EES) and People &amp; Culture Audit. Ensure the EES Champions for the hotel/departmental action plans in order to increase Heartist engagement and improve EES scores year on year.</li><li>
Represent the organization as an exemplary ambassador the Accor All Inclusive - Heartist Service Culture.</li><li>
Labour Turnover to be closely monitored and proactive actions taken with regards to trends and suggestions to People &amp; Culture leader as well as Hotel Manager/General Manager.</li></ul> 

Qualifications 
Experience<ul><li>
Experience: Minimum of 1-2 years in a supervisory / leadership role in restaurant operations, preferably in a high-end restaurant or a luxury hospitality environment.</li><li>
Education: Bachelor&rsquo;s degree in Hospitality Management, Business Administration, or a related field.</li><li>
Skills &amp; Attributes:</li></ul><ul><li>
Strong leadership and people management skills.</li><li>
Excellent interpersonal and communication abilities.</li><li>
Attention to detail and strong organizational skills.</li><li>
Proven ability to manage multiple priorities and meet deadlines.</li><li>
Ability to handle confidential and sensitive information.</li><li>
Strong understanding of food and beverage trends, menu development, and service excellence.</li><li>
Proficiency in relevant software and MS Office Suite.</li><li>
Professional and well-presented at all times.</li><li>
Customer-centric approach with a passion for hospitality.</li><li>
Proactive problem-solver with a solutions-oriented mindset.</li><li>
Ability to work in a fast-paced, dynamic environment.</li><li>
Must be able to handle multiple tasks and adapt to changing priorities.</li><li>
Language:
</li></ul><ul><li>Excellent reading, writing and oral proficiency in English language.</li><li>
Ability to speak other languages and basic understanding of local languages will be an advantage.</li></ul>
These qualifications and attributes are crucial for excelling in the role, ensuring effective leadership, operational excellence, and outstanding guest experiences 
Additional Information 
Why Join Us:
We are dedicated to fostering your growth and success every step of the way. We understand the importance of providing you with the support, training, and leadership necessary to excel in your role. That's why we offer comprehensive training and development programs tailored to sharpen your skills and elevate your expertise in the luxury hospitality sector. Your journey with us is not just about achieving your goals but also about continuously refining your capabilities and making meaningful contributions to our shared success</div>

Assistant Restaurant Manager

<div>Company Description 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot; 
Job Description 
Key Responsibilities:<ul><li>
Provides a friendly, smooth, prompt and courteous service to all guests and reservations.</li><li>
Responsible for the sales and management of all group bookings of 8 rooms or more</li><li>
Preparation of group information sheets (group movements) and briefing of all involved prior to arrival of group.</li><li>
Making reservations for customers based on their various requirements and budgetary allowances.</li><li>
Maximising revenue by converting enquiries, recognizing business prospects and opportunities to upsell.</li><li>
Possessing a thorough knowledge of the hotel and its offers from a product perspective and being able to use the feature and benefit sales technique confidently</li><li>
Responding to all guest enquiries in an engaging manner whilst using Accor Hotel standards with the aim of converting every enquiry into a booking by delivering efficient and intuitive guest service.</li><li>
Updating reservations ensuring a flawless arrival and departure experience.</li><li>
Understanding our targets, forecasts and figures and how your role contributes to the success of the hotel.</li><li>
Assist to make all room reservations and ensure maximize room revenue for all and ensure all reservation details are updated on all computers within required operating procedures.</li><li>
Building relationships with both our guests and your fellow colleagues</li><li>
Processing payments and sending confirmation details to customers.</li><li>
Handle guest complaints and enquiries in an efficient and professional manner and ensure the Group Services Manager is informed of any guest feedback.</li><li>
Providing support to customers who may need to amend or cancel a reservation.</li><li>
Ensure all incoming calls are dealt with courtesy and ensure efficient resolution of all guest inquiries for various hotel services and operations.</li><li>
Ensures a clear line of communication with other departments for special requests or other reservation-related matters.</li><li>
Participate in scheduled training and development programs provided by the Hotel to improve self and department standards and attend departmental meetings as required.</li><li>
Monitors the order and cleanliness in the office area &amp; participates in regular departmental meetings.</li></ul> 
Qualifications 
Qualities &amp; Capabilities:<ul><li>
Experience working with Opera Cloud or a related system</li><li>
Previous experience in a reception, reservation or duty manager role would be preferred</li><li>
Your passion for hospitality, and your enthusiasm for what you do are clear for all to see.</li><li>
You are gifted in building authentic relationships with our guests and colleagues, tuning into what they need and always going the extra mile to make them feel special. Nothing is too much trouble.</li><li>
You are adaptable, and enjoy doing a variety of different things. You would never say &lsquo;it&rsquo;s not my job!&rsquo;</li><li>
You have tremendous attention to detail and are committed to doing everything you can to get it right first time for our guests and colleagues</li><li>
You are constantly thinking about how we can improve the way we do things and create and even better guest and colleague experience</li><li>
You are enthusiastic and have a positive personality with the ability to build genuine and trusting relationships</li><li>
You have proven organisational and time management skills</li><li>
You have excellent communication skills, both verbal and written with the ability to communicate effectively with people at all levels</li><li>
You have a passion for delivering exceptional guest service</li><li>
You work well under pressure, juggling tasks and prioritising brilliantly, so that you consistently deliver to a high standard</li></ul></div>

Reservations Agent

<div>Company Description 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot;
&quot;Why work for Banyan Tree Doha? 
Be a part of the mosaic team, located in the heart of Mushaireb, Banyan Tree Doha offers an urban retreat that blends unparalleled luxury with modern comfort and architectural marvels. Our property offers a unique blend of Eastern and Western hospitality in an atmosphere of timeless elegance that goes beyond comfortable and stylish rooms, with unmatched sea and city views. 
Job Description 
As a Recreation Attendant you are responsible to provide warm, engaging and authentically local personalized service to all guests who utilize the facilities
What you will be doing:<ul><li>
Actively engage with guests and assist in all guests&rsquo; needs, which may include, but are not limited to: issuing towels, issuing chaise lounge covers, assist in chaise lounge set-up, cabana set-up , distributing snorkel gear, surfboards, boogie board, floatation devices, kayaks, and provide instruction for proper usage of equipment.</li><li>
Pick up and remove used towels and debris from the pool deck areas throughout the day.</li><li>
Provide unique experiences to all of our guests through warm, personal &amp; detailed service in a luxury, upscale and fast paced environment.</li><li>
Ensure a positive first impression of the pool for our guests through detailed cleanliness, set-up and ambiance control.</li><li>
Maintain complete knowledge of all wellness &amp; recreation services, activities, amenities and hotel services/features</li><li>
Up-sell and promote wellness &amp; recreation offers at every available opportunity in order to maximize sales revenue.</li><li>
Perform opening/closing side duties as assigned and set the pool according to standards and procedures</li><li>
Be well versed in hotel fire &amp; life safety/emergency procedures</li><li>
Maintain a high standard of personal appearance and hygiene at all times</li><li>
Perform other reasonable duties assigned by the Management of the Hotel</li></ul> 

Qualifications 
Additional Information 
Your experience and skills include:<ul><li>
Ability to focus attention on guest needs, remaining calm and courteous at all times</li><li>
Good reading, writing and oral proficiency in English language</li><li>
Ability to work cohesively and collaboratively as part of a team</li><li>
Detailed &amp; service oriented with an eye for detail to be self-motivated and energetic.</li></ul></div>

Recreation Attendant

<div>Company Description 
Banyan Group is one of the world&rsquo;s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences. 
The Group&rsquo;s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree, Angsana, Cassia, Dhawa and Laguna, and the highly anticipated new brands of Homm, Garrya, Folio, and two new Banyan Tree brand extensions - Escape and Veya. 
Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline.
Banyan Tree Dubai is a lively, island escape where stylish stays, incredible dining, warm hospitality, and recreation create lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai. With the ambience of a sleek, relaxed, luxe island getaway, Banyan Tree Dubai boasts 3 chilled outdoor pools, fully-serviced beach, award-winning Banyan Tree Spa, a &#64257;tness center and 7 dining options. 
Job Description 
Job Summary
The Head Hostess&ndash;Pool &amp; Beach is responsible for leading and overseeing the front-of-house operations in an outdoor, relaxed, yet luxurious environment. This role ensures that every guest is welcomed warmly, seated seamlessly, and provided with a memorable dining experience that reflects the high standards of the Pool &amp; Beach venue. The Head Hostess supervises hostesses, manages reservations and guest flow, coordinates with service teams, and maintains the ambiance and efficiency of the area while delivering exceptional guest service
Responsibilities<ul><li>
Lead the hostess team in greeting and seating guests, ensuring a professional, welcoming, and personalized experience from arrival to departure.</li><li>
Oversee and manage reservations and waitlists, ensuring accuracy, efficiency, and alignment with the venue&rsquo;s capacity and service standards.</li><li>
Supervise guest seating arrangements, accommodating preferences such as shaded areas, poolside views, and accessibility requirements.</li><li>
Maintain high service standards by monitoring hostess performance, providing guidance, and ensuring professional guest interactions at all times.</li><li>
Act as the main point of contact for guest concerns or special requests, ensuring swift and effective resolution.</li><li>
Coordinate closely with the kitchen, bar, and service teams to optimize guest flow, minimize delays, and enhance overall service delivery.</li><li>
Ensure the entrance, lobby, and waiting areas remain clean, organized, and inviting, while monitoring guest comfort during wait times.</li><li>
Oversee the celebration of special occasions, ensuring thoughtful arrangements and memorable guest experiences.</li><li>
Provide accurate and engaging information about menus, daily specials, and signature offerings, tailoring suggestions to guest needs.</li><li>
Monitor and maintain proper table turnover, ensuring prompt clearing and resetting of tables to maximize efficiency.</li><li>
Keep records of guest preferences and repeat visitors to deliver consistent, personalized service.</li><li>
Support team members during peak business hours, assisting in seating, guest relations, and maintaining smooth operations.</li><li>
Facilitate communication between management and the hostess team, ensuring alignment with operational goals and service standards.</li><li>
Lead by example, fostering a positive, collaborative, and professional work environment within the hostess and service teams.</li><li>
Attend and contribute to pre-shift briefings, training, and team meetings, ensuring continuous improvement and service consistency.</li><li>
Perform additional duties assigned by management to support departmental and property-wide objectives</li></ul> 
Qualifications 
Qualifications
Experience<ul><li>
Minimum 2 years&rsquo; experience as a Head Hostess in fine dining or luxury hospitality, with at least 1 year in a supervisory/lead role.</li><li>
Excellent interpersonal and communication skills with the ability to manage guest interactions with professionalism and warmth.</li><li>
Strong leadership and organizational skills with the ability to manage a team and ensure efficient front-of-house operations.</li><li>
Familiarity with reservation and table management software (e.g., OpenTable, ResDiary, SevenRooms, or similar).</li><li>
Professional appearance and grooming in line with luxury hospitality standards.</li><li>
Ability to remain composed under pressure in a fast-paced environment.</li><li>
Strong knowledge of the restaurant&rsquo;s menu, specials, and unique offerings, with the ability to confidently provide recommendations.</li></ul> 
Additional Information 
Why Join Us:
We are dedicated to fostering your growth and success every step of the way. We understand the importance of providing you with the support, training, and leadership necessary to excel in your role. That's why we offer comprehensive training and development programs tailored to sharpen your skills and elevate your expertise in the luxury hospitality sector. Your journey with us is not just about achieving your goals but also about continuously refining your capabilities and making meaningful contributions to our shared success</div>

Head Hostess

<div>Company Description 
Banyan Ttree Alula 
Job Description 
We are seeking a talented and versatile Graphic Designer to support the creative needs of our three distinctive properties in AlUla: Banyan Tree AlUla, Ashar Tents by Angsana, and Habitas AlUla. The successful candidate will be responsible for delivering high-quality visual assets across digital, print, and on-property touchpoints - aligned with each brand&rsquo;s guidelines, personality, and guest journey.
This is a dynamic, remote role suited to a designer who is both conceptual and executional, capable of managing multiple projects across different brand environments while contributing to a unified creative vision.
Key Responsibilities:<ul><li>
Design and produce compelling visual content for:<ul><li>
Social media, website banners, digital ads</li><li>
Sales and marketing collateral (brochures, flyers, presentations)</li><li>
Guest-facing materials (menus, signage, in-room collaterals, event invites)</li><li>
Environmental graphics, wayfinding, and event branding</li></ul></li><li>
Ensure consistency with brand identity across all visual communications for each property</li><li>
Support the rollout of seasonal campaigns, promotional initiatives, and on-site activations</li><li>
Coordinate with in-house and regional marketing teams for approvals and revisions</li><li>
Liaise with printers and suppliers to ensure quality production and timely delivery</li><li>
Maintain and organise a shared design archive and asset library</li><li>
Adapt visuals to multiple formats, resolutions, and languages where required</li><li>
Proactively propose creative ideas to enhance guest engagement through design</li></ul> 

Qualifications 
Bachelor degree in Graphic Design, Visual Communication, or related field (or equivalent portfolio).
2&ndash;4 years&rsquo; professional experience (agency, in-house, or hospitality brand).
Proficiency in Adobe Creative Cloud (Illustrator, Photoshop, InDesign); working knowledge of Figma.
Strong typography, layout, and brand-system skills across print &amp; digital.
Experience preparing print-ready files (bleeds, color profiles, prepress) and exporting web assets.
Portfolio demonstrating brand identity, campaigns, social content, and multi-format assets.
Excellent attention to detail, time management, and stakeholder communication.
Bilingual: English required 
Additional Information<div> 
Minimum 3&ndash;5 years of experience in graphic design, preferably in hospitality, lifestyle, or creative agency environments 
<ul><li>Strong portfolio showcasing digital and print work</li><li>Proficiency in Adobe Creative Suite (InDesign, Illustrator, Photoshop); After Effects or Premiere Pro is a plus</li><li>Knowledge of brand systems and rollout strategies across multiple properties</li><li>Excellent understanding of layout, typography, colour, and print production</li></ul></div><ul><li>
Strong project management skills and the ability to juggle multiple priorities</li><li>
Fluent in English; Arabic proficiency is a plus</li><li>
Experience in photography, video editing, or motion graphics is an advantage</li><li>
A flexible, collaborative mindset with sensitivity to cultural nuances in design</li></ul></div>

Graphic Designer

<div>Company Description 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot; 
Job Description 
Job Description:<ul><li>
Coordination of all Guest requirements, including communication and completing verbally and in writing with the customer the details of an event up to handover to operations on the day of event execution.</li><li>
Expertise in menu planning, food presentation, meeting room set ups, audio-visual and banquet service standards. Cooperate with Banqueting Operation and Kitchen team to develop new F&amp;B concepts according to the Meetings Imagined.com purposes</li><li>
Correct use of systems process to ensure booking integrity, consistency &amp; accuracy.</li><li>
Sells to a pre-determined event and group strategy</li><li>
Works within brand standards &amp; systems processes</li><li>
Proactively resolicits previous Guest and event bookers for future opportunities</li></ul> 

Qualifications 
<ul><li>
Minimum 2 years&rsquo; experience coordinating a variety of events (inclusive of small, large and high profile functions)</li><li>
Prior administrative experience and exposure to marketing and sales an asset</li><li>
Proven ability to work in a team environment with self-motivation and independent work ethic</li><li>
Excellent oral and written communication skills and ability to engage clients</li><li>
Fanatical attention to detail, strong organizational skills and sales ability</li><li>
Ability to multi-task and maintain a level of professional urgency and momentum; excellent time management skills to prioritize tasks properly</li></ul></div>

Group and Events Manager

Join Banyan Tree and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.