Qureos Mentor

Banyan Tree

Job Details :
 Proven experience in luxury F&amp;B management, ideally within Asian or Japanese concepts. 
 Strong leadership, communication, and organizational skills.
 Knowledge of F&amp;B operations, cost control, and service standards. 
 Flexibility to work evenings, weekends, and public holidays. 
 Multilingual abilities (Japanese / English) and luxury hotel experience.

Floor Manager

Job Location
 
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 Dubai, United Arab Emirates 
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 Experience
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 2 to 5 years 
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 Qualification Level
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 Graduate 
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 Job Function
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 Hospitality / Medicare / Account Management 
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 Skillset
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 proficiency in English language 
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 Preferred Jobseekers
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 Jobseekers from any country 
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Hostess Job Location : Dubai, UAE Job Details : Previous experience in a similar role internationally or a minimum of 2 years in luxury hotel and high-end restaurant environments. Strong interpersonal and communication abilities. Friendly and hospitable approach, prioritizing customer satisfaction. Proficiency in problem-solving and handling guest inquiries with tact. Excellent organizational skills with keen attention to detail. Good oral proficiency in English language. Ability to speak other languages and basic understanding of local languages will be an advantage. Ability to work independently and efficiently in a dynamic and fast-paced environment. A passion for delivering exceptional customer service. Ability to work effectively and contribute in a team. Self-motivated and energetic. Maintain a clean, tidy and well-groomed appearance consistently.
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Hostess

<div>Company Description 
Banyan Group is one of the world&rsquo;s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences. 
The Group&rsquo;s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree, Angsana, Cassia, Dhawa and Laguna, and the highly anticipated new brands of Homm, Garrya, Folio, and two new Banyan Tree brand extensions - Escape and Veya. 
Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline.
Banyan Tree Dubai is a lively, island escape where stylish stays, incredible dining, warm hospitality, and recreation create lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai. With the ambience of a sleek, relaxed, luxe island getaway, Banyan Tree Dubai boasts 3 chilled outdoor pools, fully-serviced beach, award-winning Banyan Tree Spa, a &#64257;tness center and 7 dining options. 
Job Description 
Summary:
The Cluster Marketing Coordinator supports the marketing team for both Banyan Tree Dubai and Delano Dubai. This role assists in the day-to-day coordination of marketing activities, ensuring smooth execution of campaigns, content creation, and brand initiatives across both properties. The ideal candidate is organized, proactive, and passionate about luxury hospitality, digital content, and brand storytelling.
Responsibilities
Marketing &amp; Administration<ul><li>
Provide daily administrative and coordination support to the marketing team.</li><li>
Assist in scheduling, tracking, and executing marketing campaigns and activities.</li><li>
Support in raising purchase requests, processing invoices, and maintaining marketing records.</li><li>
Coordinate photo/video shoots, ensuring alignment with brand guidelines.</li></ul>
Digital &amp; Social Media<ul><li>
Assist in creating and scheduling social media posts for both properties.</li><li>
Help monitor engagement and performance metrics across social platforms.</li><li>
Coordinate with agencies or in-house creative teams for asset requests and approvals.</li><li>
Support in maintaining and updating website content and event listings.</li></ul>
Brand &amp; Collateral<ul><li>
Assist with the production and distribution of marketing materials, ensuring accuracy and adherence to brand standards.</li><li>
Help manage requests for promotional items, signage, and collateral from departments (Rooms, Spa, F&amp;B, Events).</li><li>
Coordinate with suppliers, printers, and creative vendors as needed.</li></ul>
Events &amp; Partnerships<ul><li>
Support the marketing team in organizing and executing events, media visits, and influencer collaborations.</li><li>
Prepare event briefs, guest lists, and post-activation reports.</li><li>
Help gather images, videos, and content for PR and social media use.</li></ul>
Reporting &amp; Insights<ul><li>
Track marketing activities and maintain an updated campaign calendar.</li><li>
Assist in preparing basic reports and presentations (e.g., social media engagement, campaign results).</li><li>
Conduct light research on market trends, competitor activity, and guest insights.</li></ul> 
Qualifications<ul><li> 
Bachelor&rsquo;s degree in Marketing, Communications, Hospitality Management or a related field</li><li>
Ideally 1-3 years&rsquo; experience in marketing / hospitality / lifestyle brand environment</li><li>
Strong written and verbal communications skills in English; Arabic and/or additional language a plus</li><li>
Good digital literacy: social media platforms (Instagram, Facebook, TikTok, LinkedIn), basic understanding of digital marketing metrics and tools</li><li>
Experience or comfortable with content creation (copywriting, editing, coordinating visuals)</li><li>
Highly organised, detail-oriented and able to manage multiple tasks and deadlines</li><li>
Strong interpersonal skills, ability to work across functions and with external vendors</li><li>
Creative mindset with interest in luxury hospitality / lifestyle/resort brands</li><li>
Proficiency in Microsoft Office (Word, Excel, PowerPoint). Experience with CMS/CRM tools, design coordination and marketing automation is a plus</li><li>
Strong organizational skills with attention to detail.</li><li>
Proficiency in Microsoft Office (PowerPoint, Excel, Word).</li><li>
Familiarity with social media platforms (Instagram, Facebook, TikTok, LinkedIn).</li><li>
Basic understanding of content creation tools (e.g., Canva, Adobe Express) is an advantage.</li><li>
Creative mindset with interest in luxury hospitality / lifestyle/resort brands</li><li>
Passion for hospitality, design, and lifestyle brands.</li></ul> 
Additional Information 
We are dedicated to fostering your growth and success every step of the way. We understand the importance of providing you with the support, training, and leadership necessary to excel in your role. That's why we offer comprehensive training and development programs tailored to sharpen your skills and elevate your expertise in the luxury hospitality sector. Your journey with us is not just about achieving your goals but also about continuously refining your capabilities and making meaningful contributions to our shared success</div>

Cluster Marketing Coordinator

<div>Company Description 
Banyan Tree Dubai
Banyan Group is one of the world&rsquo;s leading independent, multi-branded hospitality groups centered on the purpose-driven mission of stewardship and wellbeing while offering exceptional, design-led experiences. 
The Group&rsquo;s diversified portfolio of hotels, resorts, spas, galleries, golf and residences features an ecosystem of 10 global brands, including the award-winning Banyan Tree, Angsana, Cassia, Dhawa and Laguna, and the highly anticipated new brands of Homm, Garrya, Folio, and two new Banyan Tree brand extensions - Escape and Veya. 
Established in 2008, with the goal of advancing people development and management excellence, Banyan Tree Management Academy has nurtured over 10,000 associates across 23 countries. The Group is recognised for its commitment to environmental protection and community development through its Banyan Tree Global Foundation. Operating over 70 hotels in 17 countries, it has over 50 new properties in the pipeline. 
 
Banyan Tree Dubai is an urban sanctuary of well-being on the tranquil shores of Bluewaters Island. With elegantly appointed rooms and suites, incredible dining, Asian-inspired hospitality, and recreation, the resort is an oasis for lasting memories. Fronted by 500m of a pristine, private beach with uninterrupted views of the Arabian Gulf and backed by the iconic Ain Dubai, Banyan Tree Dubai boasts 3 chilled outdoor pools, a fully-serviced beach, the award-winning Banyan Tree Spa, a &#64257;tness centre and 5 dining options. 
Job Description 
Role Overview
As Head Concierge, you will be the ambassador of the Banyan Tree experience &mdash; a trusted host and curator of unforgettable journeys for our guests. You&rsquo;ll lead a dynamic team to deliver exceptional, intuitive service that reflects our brand&rsquo;s warmth, sophistication, and genuine care.
Key Responsibilities<ul><li>
Lead and inspire the Concierge team to deliver seamless, anticipatory service for all guest requests, from bespoke experiences to everyday comforts.</li><li>
Serve as the primary point of contact for VIP guests and repeat visitors, ensuring every interaction reflects Banyan Tree&rsquo;s signature touch.</li><li>
Build and maintain strong relationships with local partners, attractions, and service providers to craft memorable experiences for guests.</li><li>
Manage daily operations of the Concierge Desk, including transport arrangements, restaurant reservations, excursions, and guest logistics.</li><li>
Collaborate closely with Front Office, Guest Relations, and F&amp;B teams to ensure a cohesive and personalised guest journey.</li><li>
Maintain detailed knowledge of Dubai&rsquo;s offerings &mdash; cultural events, fine dining, shopping, wellness, and hidden gems &mdash; to provide genuine recommendations.</li><li>
Oversee team training, performance, and development, ensuring adherence to service standards and brand values.</li><li>
Handle guest feedback with empathy and efficiency, turning opportunities into lasting loyalty.</li><li>
Ensure compliance with safety, security, and operational policies.</li></ul> 
Qualifications<ul><li> 
Minimum of 5 years&rsquo; experience as a Head Concierge or Guest Services role within a luxury hotel or resort environment.</li><li>
Member of Les Clefs d&rsquo;Or preferred (or strong eligibility).</li><li>
In-depth knowledge of Dubai&rsquo;s lifestyle, culture, and attractions.</li><li>
Exceptional interpersonal and communication skills, with fluency in English; additional languages are an advantage.</li><li>
Proven leadership ability with a calm, polished, and guest-focused approach.</li><li>
A genuine passion for creating meaningful experiences and leading with heart.</li></ul> 
Additional Information 
We are dedicated to fostering your growth and success every step of the way. We understand the importance of providing you with the support, training, and leadership necessary to excel in your role. That's why we offer comprehensive training and development programs tailored to sharpen your skills and elevate your expertise in the luxury hospitality sector. Your journey with us is not just about achieving your goals but also about continuously refining your capabilities and making meaningful contributions to our shared success</div>

Head Concierge

<div>Company Description 
&quot;Why work for Accor? 
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor&rsquo;s limitless possibilities. 
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/ 
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS&quot;
&quot;Why work for Banyan Tree Doha? 
Be a part of the mosaic team, located in the heart of Mushaireb, Banyan Tree Doha offers an urban retreat that blends unparalleled luxury with modern comfort and architectural marvels. Our property offers a unique blend of Eastern and Western hospitality in an atmosphere of timeless elegance that goes beyond comfortable and stylish rooms, with unmatched sea and city views. 
Job Description 
Responsibilities<ul><li>
Adheres at all times to Banyan Tree Doha's quality and service standards, consistently embodying the brand's values and ethos.</li><li>
Acts as a role model of conduct, teamwork, and leadership within the hotel team, maintaining a positive and proactive attitude while leading by example.</li><li>
Maintains excellent courtesy toward guests, respecting their privacy and adapting to their needs at all times.</li><li>
Develops service and quality standards for all departmental areas in collaboration with the Executive Housekeeper, adapting chain-provided standards to maximize hotel efficiency.</li><li>
Implements operational methodologies at both operational and supervisory levels, including administrative processes and quality controls to ensure adherence to standards.</li><li>
Trains and mentors teams, leading by example and conducting constant follow-ups to achieve optimal performance levels. Identifies training needs and adapts to current situations.</li><li>
Supports supervisory teams in their tasks as operational requirements demand, showing consistent support and leading by example to ensure guest satisfaction.</li><li>
Audits as many rooms as possible, both occupied and unoccupied, during morning and turndown services, ensuring strict compliance with standards while considering guest preferences.</li><li>
Places special emphasis on guest preferences, leading the team in this regard, promoting personalization, and ensuring attention to detail in daily tasks.</li><li>
Maintains constant supervision of all hotel areas to ensure optimal condition, coordinating with supervisory teams to address deficiencies or incidents.</li><li>
Serves as the main point of reference for client-related situations, managing complaints related to the department and ensuring effective communication among all parties involved for resolution.</li><li>
Maintains constant and active communication with hotel operational departments to ensure coordinated and seamless teamwork, delivering a luxury experience to guests.</li><li>
Acts as a key figure in conveying new ideas, processes, and projects to the team, ensuring decisions are effectively communicated throughout the department.</li><li>
Prepares staff schedules based on hotel occupancy and needs, including events or special functions, ensuring the team size is appropriate for task completion.</li><li>
Performs administrative tasks assigned by the Executive Housekeeper, with a special focus on cost-control processes.</li><li>
Establishes maintenance protocols for equipment, including routine inventories and periodic functionality checks.</li><li>
Coordinates inventory of hotel linens and towels to ensure proper tracking of materials and prevent losses or improper usage.</li><li>
Utilizes hotel software correctly to ensure efficient communication and operational effectiveness.</li><li>
Actively shares inspection results with the team, using this information to recognize accomplishments and identify areas for improvement.</li><li>
Handles client-related incidents with precision, including lost items, locked safes, damage claims, and other guest concerns.</li><li>
Manages pest-related incidents and ensures proper procedures are followed.</li><li>
Has thorough knowledge of the hotel's infrastructure, services, and schedules, sharing this information with guests as needed.</li><li>
Stays informed daily of all hotel events, VIP guests, functions, and special situations, ensuring communication with the team to promote daily operational awareness.</li><li>
Supports the Executive Housekeeper in their duties, acting as their substitute during absences, attending daily hotel meetings, and presenting projects.</li><li>
Performs other tasks as assigned by the Housekeeping Management Team or the Hotel Management.</li></ul> 

Qualifications 
<ul><li>
Previous experience in similar positions is essential, with experience in the luxury segment being highly valued.</li><li>
Ability to remain standing and move around the hotel for an extended part of the workday.</li><li>
Ability to work with and manage the chemical products used in the hotel.</li></ul></div>

Assistant Housekeeping Manager

Perform a variety of spa treatments including massages, facials, body scrubs, wraps, and other holistic or beauty therapies.
Consult with clients to understand their needs and recommend appropriate treatments.
Maintain a clean, organized, and tranquil treatment environment.
Ensure proper use and sanitation of tools, linens, and treatment rooms in compliance with hygiene standards.
Provide excellent customer service, creating a welcoming and relaxing experience for each guest.
Stay informed about the spa s services, products, promotions, and wellness trends.
Upsell spa services and retail products to meet guest needs and contribute to spa revenue.
Report any maintenance, health, or safety issues to management promptly.
Maintain confidentiality of guest information and uphold professional boundaries.

Spa Therapist

Join Banyan Tree and explore 6   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.