Qureos Mentor

Barcelo Al Jaddaf

The Group Coordinator is responsible for managing and coordinating all group bookings to ensure a seamless experience from initial inquiry to post-event follow-up. This role acts as the liaison between clients and hotel departments, ensuring exceptional service delivery consistent with 5-star hospitality standards.Key Responsibilities1. Group Booking ManagementHandle group reservations from corporate, leisure, MICE, and travel agents.Prepare and issue contracts, proposals, and confirmation letters.Monitor room blocks, cut-off dates, and rooming lists.Ensure accurate entry of group details in the PMS system.2. Client CommunicationServe as the primary contact for group organizers.Coordinate requirements including room setup, F&amp;B, AV, transportation, and special requests.Conduct site inspections and hotel tours for potential clients.3. Interdepartmental CoordinationLiaise with Front Office, Housekeeping, F&amp;B, Banquets, Finance, and Revenue teams.Prepare and distribute group resumes and function sheets.Ensure all departments are informed of VIP arrivals and special arrangements.4. Revenue &amp; BillingEnsure correct billing instructions and payment schedules.Monitor deposits, master accounts, and group folios.Assist Revenue team in managing inventory and maximizing occupancy.5. Event &amp; Service ExcellenceAttend pre-convention meetings.Ensure group check-in and check-out processes run smoothly.Resolve guest complaints promptly and professionally.Qualifications &amp; SkillsBachelor&rsquo;s degree in Hospitality Management or related field.2&ndash;4 years experience in group reservations or sales coordination in a 5-star property.Strong knowledge of PMS systems (e.g., Opera).Excellent communication and negotiation skills.Strong organizational and multitasking abilities.High attention to detail.Ability to work under pressure in a luxury environment.Professional grooming and presentation standards.CompetenciesCustomer-focused mindsetStrong interpersonal skillsProblem-solving abilityTime managementTeam collaborationRevenue awarenessWorking ConditionsFlexible schedule including weekends and holidays.Fast-paced luxury hotel environment.Interaction with high-profile guests and international clients.Job Type: Full-timeApplication Question(s):<ul><li>How many years of experience do you have in handling group reservations fr. corporate, leisure, MICE, &amp; travel agents?</li></ul>Experience:<ul><li>5 star Hotel: 1 year (Required)</li><li>Opera PMS: 1 year (Required)</li></ul>

Groups Coordinator

Join Barcelo Al Jaddaf and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Barcelo Al Jaddaf

About Company

Groups Coordinator