Qureos Mentor

Bassett Healthcare Network

<div>Overview:
<div>
Are you looking to make a difference by improving the health of our patients? Here you will find an innovative culture that is patient-focused and dedicated to making a difference. We are committed to helping the population we serve, and our communities, achieve optimum health and enjoy the best quality of life possible.</div>
Responsibilities:
<div>
Under general supervision by the Supervisor, Manager, and Director of Respiratory Care Services and working closely with the Medical Director of Respiratory Care Services, the<b> Respiratory Specialist </b>is responsible for assisting in the development, implementation, and administration of all policies and procedures. The Respiratory Care Specialist performs all roles and responsibilities of a Respiratory Therapist. The Respiratory Care Specialist is competent to provide services to patients in the neonatal, pediatric, and adult patient populations. The Respiratory Care Specialist assesses, plans, delivers, coordinates, integrates, and evaluates respiratory care related to patient needs at the expert level. The Respiratory Care Specialist contributes to the support of patients through interdisciplinary teamwork, assures that the care provided is consistent with applicable standards, regulations, statutes, and state and federal law, and provides leadership to department staff, serving as a resource and mentor. The Respiratory Care Specialist assists the Respiratory Supervisor, Manager, and Director with elements of planning, organizing, controlling, climate setting, leadership, and operational duties. The Respiratory Care Specialist will provide clinical training regarding respiratory care to Nursing staff and Providers. The respiratory specialist shall be required to be a member of a committee and lead and take ownership of a PI project. In addition, participates in ongoing departmental research and hospital-sponsored educational activities. Objectives also include assuring a total quality experience for all patients requiring respiratory care.</div><div><br>
 </div><ul><li>To insure continued effectiveness and improvements in the Respiratory Care Unit. Reporting to, and assisting, Supervisor, Manager and Director of Respiratory Care Services<ul><li>
Shares actively in the routine work of the day, performs all present-day respiratory modalities according to accepted standards of practice, performs unusual or difficult procedures where special skills or knowledge are required as measured by peer review and leadership observation</li><li>
Develops effective interdepartmental working relationships in order that all systems and processes function smoothly with respect to patients and internal customers. (Input from peers in this respect will be part of the performance evaluation process.)</li><li>
Assists and maintains active participation in staff development and training. Measured by signature of clinical proficiencies and leadership review</li><li>
Facilitates development and training of shared practices between provider/nursing/ancillary staff as measured by review of extra departmental peer review</li><li>
Maintains adaptability in staffing to maximize both customer services (intra-departmental and interdepartmental) as well as continuity of care for patients</li><li>
Fosters positive learning environment for students and provides opportunities for hands on practice of respiratory therapy. (Measured by student assessments and leadership review)</li><li>
Therapy recommendations for patient care. (Measured by leadership reviews and assessment.)</li><li>
Provides information and educational guidance to staff regarding &ldquo;new&rdquo; therapeutic modalities and medications (measured by leadership review)</li><li>
Assists supervisor, manager and director in training of new employees and continuing education of current employees (measured by peer review and management observation)</li><li>
Acts as a resource for the Respiratory Care Department in absence of supervisor, manager and director</li><li>
Assists in full utilization of staff working time, based on individual staff capabilities, assigns employees to work areas, arranges and/or provides emergency coverage (measured by leadership input)</li></ul></li><li>
To insure effectiveness and improvement in the Respiratory Care Unit operations<ul><li>
Keeps well informed in methods of respiratory therapy and its clinical applications, relevant literature, attends conferences and introduces improved methods as appropriate</li><li>
Shares in all other job duties of a Respiratory Therapist</li></ul></li><li>
To assist the provider in the restoration of normal respiratory function in acute and critically ill patients<ul><li>
Sets up, monitors and maintains continuous mechanical ventilation equipment for the treatment of patients experiencing acute, chronic or impending respiratory failure, as determined by staff feedback and supervisor observation</li><li>
Applies intensive bedside respiratory therapy techniques, as determined by customer feedback and supervisor observation</li><li>
Documents the effectiveness of all therapies administered in the medical record 100% of the time, with no more than 1 exception per month</li><li>
Assists the provider in specialized diagnostic procedures, as determined by provider feedback and supervisor observation</li><li>
Performs routine and emergency arterial blood gas punctures for the evaluation of patient&rsquo;s acid/base status</li><li>
Reports daily to the provider in charge of critically ill patients</li></ul></li><li>
To assist the provider in accurately assessing and identifying acute changes in the cardiopulmonary status of critically ill patients<ul><li>
Successfully completes the hospital based Critical Care certification program (required at BMC, preferred at other facilities)</li><li>
Assists the provider during critical care invasive and non-invasive procedures as measured by feedback and leadership observation</li><li>
Assembles, maintains and monitors hemodynamic monitoring plumbing systems per hospital policies as measured by feedback and leadership observations. (Required at BMC and preferred at other facilities)</li><li>
Documents accurate data on the EMR flowsheet</li><li>
Obtains venous and arterial blood gas samples as provider ordered, utilizing aseptic techniques 100% of the time as measured by peer feedback and leadership observation</li><li>
Performs arterial catheter insertions, as provider ordered, per department policy. (required at BMC and preferred at other facilities)</li><li>
Demonstrates and teaches house staff officers, respiratory students, and nursing staff personnel in the proper methods of respiratory care techniques measured by documentation of in-service log sheet, peer review and leadership observation</li><li>
Reports promptly, any problems associated with patients cardiopulmonary monitoring systems to the provider in charge</li></ul></li><li>
To ensure that respiratory therapy is appropriately ordered throughout the hospital by participating in the respiratory care protocol evaluation system<ul><li>
Evaluates patients for appropriate forms of respiratory care by hospital protocol</li><li>
Reviews patient assessment and medical history pertinent to protocol evaluation, classify the need for respiratory care for individual patients, determined by evaluation being accepted being accepted by ordering provider</li><li>
Presents patient history and suggested therapeutic programs to provider, provides documentation of evaluations</li></ul></li><li>
Educate the patients, medical staff, respiratory, nursing, and related health care students in current respiratory care procedures and theories<ul><li>
Orient, in-service, and offer references to current scientific literature in respiratory care to be determined by in-service log sheets, new employee orientation forms, submission of literature as observed by leadership</li><li>
Participates in the monthly in-service, as a presenter annually, and as an active participant in monthly department meetings</li><li>
Assists leadership in equipment ordering</li><li>
Assists leadership with yearly staff proficiencies and in-services</li></ul></li><li>
Actively participates in the hospitals Performance Improvement program for Respiratory Care Services<ul><li>
Assess medical records daily for proper delivery and documentation for respiratory therapy procedures</li><li>
Performs concurrent audits during patient hospitalization while receiving respiratory therapy</li><li>
Works in consort with the Respiratory Supervisor, Manager and Director by reporting PI matters</li></ul></li><li>
Laboratory testing is performed following established policies and procedures only after training is completed<ul><li>
Performs and documents testing and quality control in accordance with established laboratory policies and procedures, as observed by leadership and POC staff</li><li>
Maintains and documents testing reagents/supplies and equipment according to established laboratory procedures, as observed by leadership and POC staff</li></ul></li><li>
Required responsibilities for all Respiratory Care Service Providers Performs similar or related duties as requested or directed<ul><li>
Maintains technical competence within areas of responsibility by completing annual competency requirements as defined by departmental policy and documented within the department</li><li>
Understands the existing and potential hazard in the work area in such a way as to prevent injury/illness by following hospital and safety policies and procedures as indicated by departmental feedback and/or observed by leadership</li><li>
Corrects and/or reports any safety hazard or malfunctioning of equipment to leadership/charge person within their work shift as indicated by departmental feedback and/or observed by leadership</li><li>
Follows hospital and departmental policies and procedures related to compliance to assure current Medicare regulations are upheld as indicated by departmental feedback and/or observed by leadership</li><li>
Attends at least 8 of 12 department meetings. Review minutes of missed meetings and departmental communication meetings</li><li>
Utilizes equipment and supplies efficiently and prudently to maximize cost effectiveness of procedures, conserve resources and minimize waste measures by departmental feedback and/or observed by leadership</li><li>
Monitors, receives, stores, supply levels daily and requests supplies through leadership, as to not overstock or exhaust supplies waste measures by departmental feedback and/or observed by leadership</li><li>
Accurately charge all patients for services rendered daily through EMR system. Cleans work areas and/or equipment each shift per established standards and procedures</li><li>
Lead and take ownership of a PI project</li><li>
Travel to other facilities may be required for staffing and training purposes</li><li>
Assist leadership with network goals and responsibilities</li><li>
Be an active member of at least one committee</li></ul></li><li>
Performs similar or related duties as requested or directed<ul><li>
Performs other duties as requested and observed by Respiratory supervisor, manager or director</li></ul></li><li>
Transition of care coordination from hospital to home. DME equipment, home care services, oxygen, insurance regulation compliance to assure patient coverage</li><li>
Ability to collaborate with Intensivists, Pulmonologists, Cardiac Surgeons, General Surgeons and Neurosurgeons</li><li>
Act as a Clinical Adjunct Instructor for students from multiple Respiratory Care College programs<br>
</li></ul>
Qualifications:
<p><b>
Education/Qualifications:
</b></p><ul><li>2 Year/Associate Degree in Respiratory Care, required or...</li><li>
Graduate of a COARC accredited school of Respiratory Care as required by NYS to obtain a NYS License, required</li><li>
4 Year/Bachelor Degree in Respiratory Care, preferred</li></ul><p><b>
Experience:
</b></p><ul><li>5 years clinical experience as a Respiratory Therapist/Technician, required<ul><li>
Broad knowledge of respiratory care procedures, respiratory equipment, patient evaluation using protocol systems, and hemodynamic monitoring, required</li></ul></li></ul><p><b>
Licensure/Certificates:
</b></p><ul><li>NYSRTT (Current NYS license as a Respiratory Therapist), required</li><li>
RTT (NBRC certification), required</li><li>
BLS - Basic Life Support (required within 6 months from date of hire), required</li><li>
ACLS - Advanced Cardiac Life Support (required within 6 months from date of hire), required</li><li>
PALS - Pediatric Advanced Life Support preferred (required within 6 months of date of hire), required</li><li>
NRP - Neonatal Life Support, preferred</li></ul><p><b>
Skills:
</b></p><ul><li>Computer Skills</li><li>
Communication</li><li>
Interacting with People</li><li>
Reading/Writing/Comprehension</li></ul><p><b>
Physical Requirements:</b></p><ul><li>
Medium Work - Exerting up to 50 lbs. for force occasionally, and/or up to 20 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move objects</li><li>
Occasional crouching, kneeling, lifting, pulling, pushing, repetitive motion, stooping</li><li>
Frequent typing/clerical/dexterity, grasping, hearing, reaching, seeing/monitor/computer use, standing, talking, visual acuity (color, depth, perception, walking</li><li>
Constant fit testing</li></ul><div><b>
Hazards:</b></div><ul><li>
Occasional bodily fluids/bloodborne exposure</li></ul><p><b>
Travel:</b></p><ul><li>
Occasional Travel - The job may require travel from time-to-time, but not on a regular basis</li></ul><br>
<p></p>
Total Rewards:
<div>
Bassett Healthcare Network&rsquo;s commitment to our employees includes benefit programs carefully designed with the needs and values of all our employees in mind. Many of the benefits we offer are paid fully or in large part by Bassett. Our generous benefits offerings include:
</div><ul><li>Paid time off, including company holidays, vacation, and sick time</li><li>
Medical, dental and vision insurance</li><li>
Life insurance and disability protection</li><li>
Retirement benefits including an employer match</li><li>
And more!</li></ul><div>
Specific benefit offerings may vary by location and/or position.</div>
Pay Transparency Statement (Text Only): Salary is based on a variety of factors, including, but not limited to, qualifications, experience, education, licenses, specialty, training, and fair market evaluation based on industry standards. The above compensation range represents a good faith belief of the compensation range by Bassett Healthcare Network, and its entities and affiliates, at the time of this posting or advertisement. Min: USD $36.76/Hr. Max: USD $55.13/Hr. EEO Statement (Text Only): We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, or related condition), age, national origin or ancestry, citizenship, disability, marital status, sexual orientation, gender identity or expression (including transgender status), genetic predisposition or carrier status, military or veteran status, familial status, status as a victim of domestic violence, or any other status protected by law.</div>

Respiratory Specalist

<div>Overview:
<div>
Are you looking to make a difference by improving the health of our patients? Here you will find an innovative culture that is patient-focused and dedicated to making a difference. We are committed to helping the population we serve, and our communities, achieve optimum health and enjoy the best quality of life possible.</div>
Responsibilities:
<div>
The <b>Medical Office Assistant I </b>serves as the first point of contact for patients within the Bassett Healthcare Network. This is a key role in the patient centered care team. Demonstrates excellence in all patient and customer encounters including face-to-face and telephone interactions. Assures that a high-quality patient experience takes place by providing administrative support to ambulatory patient care teams through excellent customer service, attention to detail, and interpersonal skills. Responsible for providing clear, accurate, timely communication to nurses and providers regarding patients. Responsible for accurate, appropriate scheduling of patients for optimum care and provider efficiency. Responsible for collecting demographic and financial information during the scheduling and/or registration processes to ensure full and timely revenue capture. May have direct revenue responsibility through payment collection, cash handling, processing of insurance eligibility and managed care information.</div><ul><li>
Reception/Call Handling<br>
<ul><li>
Receives and greets every patient in a courteous and friendly manner using a welcoming positive tone, words and actions. Will meet patient needs as observed by Supervisor and as reported on patient satisfaction surveys.</li><li>
Ensures new patients are provided with a Welcome to Bassett Network Packet which includes Advance Directive information. Health Information Privacy documents, plus Health Center and Bassett Network brochures. Also established patients over the age of 18 who do not have documentation of receiving Advanced Directives are provided this information as reviewed through random audits of system documentation.</li><li>
Raises up emergent situations or expressed patient problems directly to Supervisor or Supervising Nurse for assistance as observed by Supervisor and Supervising Nurse</li><li>
Answers phones within 3 rings using a 3-part greeting (Name of Dept., your name, &ldquo;How may I help you?&rdquo;) as observed by Supervisor and as noted in compliance reports</li><li>
Ends calls by asking patient if there is anything else we can do for them today as observed by Supervisor and as noted in compliance reports</li><li>
Takes clear, complete and accurate phone messages, (and follows up on these messages to make sure the patients' needs are met) or prescription requests using the electronic medical record messaging system as observed by Supervisor and reported by providers and nurses</li><li>
Available for incoming calls, maintains operator statistics at or above institution standards.</li><li>
Offers patients the opportunity to sign up for MyBassett on the phone.</li><li>
Proactively keeps patients informed of any delays in their providers schedules that may impact their time to be seen.</li></ul></li><li>
Registration/Appointment Scheduling/Referrals<br>
<ul><li>
Obtains all information necessary to complete the outpatient registration process assuring demographic and insurance information is correct and is entered or scanned into the system accurately as monitored by system audit</li><li>
Accurate confirmation of attending PCP and Billing PCP, when appropriate.</li><li>
Assures correct data capture and data entry (such as MSPQ) necessary for regulatory agencies and compliance requirements is accurate and complete as monitored by systems audits.</li><li>
Maintains required level of knowledge and proficiency in all core functions (demographic and financial screening, insurance eligibility and verification, regulatory and compliance monitoring) of front desk services as measured by system audits.</li><li>
Supports the collection of Advanced Beneficiary Notice signatures and form processing to meet Medicare regulations.</li><li>
Ensures all corrections (demographics, insurance eligibility etc.) based on the missing items work-queue are made in the appropriate Bassett system within 24 hours of system notifications, in accordance with standard operating procedure.</li><li>
Answers questions from patients regarding the organization and/or services and provides directions to the appropriate clinical location as necessary.</li><li>
Offers patients the opportunity to sign up for MyBassett in person.</li><li>
Listens to patient&rsquo;s request for an appointment, then schedules an outpatient appointment to meet the patient&rsquo;s needs while following department scheduling guidelines as reported by providers and observed by supervisor. Offers alternate providers or locations when appropriate to meet the patient&rsquo;s needs. Raises up patient&rsquo;s needs that they cannot meet to the Supervisor or Supervising Nurse.
</li><li>Accurately fills out the Interactive Face Sheet and confirms the demographic and insurance information of the patient, and updates as necessary.</li><li>
Ensures patient preferences for communication are up to date. This will ensure appointment reminders are sent via mail, phone, or MyBassett to meet patient satisfactions.</li><li>
Reminds patients that the collection of their co-pay will be expected at the time of the visit.</li><li>
When scheduling, utilizes all available functions such as, Auto Search, Combine Departments, Schedule Scanner, etc. to ensure that the best possible appointment selection is made, for business operations and patient satisfaction.</li><li>
Performs edits of daily appointment schedules at the request of their supervisor. Follows policy and procedure for rescheduling appointments and contacting patient directly to reschedule appointments, in accordance with BMG Directive as observed by Supervisor. Directs any requests from providers or other staff to adjust appointment schedules to Supervisor for review and approval before acting, as noted by Supervisor.</li><li>
Reviews the electronic Confirm List daily, to confirm appointments with patients 24-72 hours in advance of appointment as noted by patients and observed by Supervisor</li><li>
Reviews automated reminder list (Televox, Phytel, or similar lists) as necessary in a timely manner as observed by supervisor and compliance reports.</li><li>
Processes electronic or written requests for urgent referrals same day. Processes electronic or written routine referral requests within 24-72 hours.</li><li>
In regard to referrals, ensures complete and accurate information is recorded in accordance with standard operating procedure to support reimbursement and regulatory compliance and patient care. When appropriate prior authorizations are obtained and documented appropriately within the referral.</li><li>
Work the &ldquo;Incoming&rdquo; and &ldquo;Outgoing&rdquo; queues in your area according to departmental standards.</li><li>
Follow up with &ldquo;referred to&rdquo; providers to ensure that patients kept their appointments, and all results have been received in the &ldquo;referred by&rdquo; providers office.</li><li>
Displays ownership of the entire patient experience, including but not limited to, scheduling, registration, being aware of the patients' lobby experience, and completion of all referral duties.</li></ul></li><li>
Collection of Payment/Cash Handling<br>
<ul><li>
Conveys to patient what payment is due based on Insurance Card or Insurance Verification system and request how patient will be paying today, via cash, check or credit card.</li><li>
Receive and receipt all payments with no more than 2 minor errors per quarter as determined by daily cash up verification, and in accordance with finance policy and procedures.</li><li>
Maintain and balance cash drawer daily with no more than 2 minor errors per quarter as determined by daily cash up verification, and in accordance with finance policy and procedures.</li></ul></li><li>
Office Support/Cross Coverage/Confidentiality
<br>
<ul><li>Date stamps in all incoming patient related information and delivers to appropriate provider or staff person for action on a daily basis as observed by providers, coworkers and Supervisor</li><li>
Completes all basic patient demographic information on forms, such as Disability and Workers Comp before delivering to nurse or provider to complete</li><li>
Mails outgoing patient information such as lab letters and completed forms in accordance with Bassett Policy</li><li>
Prepares correspondence to patients and/or other entities as directed by providers or supervisors as observed by providers and supervisors</li><li>
Prepares outside patient health information for scanning per Document Imaging procedures as observed by certified document imaging staff or Supervisor</li><li>
Completes indexing and scanning of hard-copy patient health information into electronic health record or packages and sent to HIM for scanning per Document Imaging procedures as measured by DI quality audits and as reported by providers</li><li>
Sends requests for routine or subpoenaed medical record releases to assigned HIM location for processing (Regional HIM Hub site or Cooperstown HIM Department). Processes same day requests for Medical Records for patient care continuity as needed. Seeks assistance from HIM resources with any questions about how to process a release or what information to release</li><li>
Maintain appropriate inventory of office supplies and required forms for daily operations following established procedures</li><li>
Establishes and maintains departmental record keeping and filing systems. Classifies, sorts, distributes and/or files correspondence, articles, mail, records and other documents</li><li>
Opens and/or closes clinic per divisional guidelines as observed by supervisor. For 24-hour departments, appropriate hand-offs are made.</li><li>
Covers at other locations or departments as requested, with orientation, performing like office functions as noted by Supervisor</li><li>
Ability to adapt to various workflows, processes and policies to support the operations and patient care throughout the network.
</li><li>Per protocol, staff member goes into waiting area to greet patient, and to inform them of any delays or changes in their appointment as observed by supervisor and/or peer review</li><li>
Patient is identified using 2 identifiers, such as name and date of birth, in accordance with National Patient Safety Goals as observed by supervisor and/or peer review.</li><li>
Communicates patient issues/concerns to providers as measured by provider feedback and supervisory observation.</li><li>
Ensures appropriate forms are given to all patients depending on appointment type and or specialty.</li><li>
Assists the patient to navigate through all stages of their visit.</li><li>
Patient Health Information is accessed to perform job responsibilities and for no other reason. Patient information is kept confidential and discussed on a need-to-know basis only. As observed by Supervisor and based on organizational audits</li><li>
Assumes responsibility for continuing education by maintaining competency in programs required for daily responsibilities, including clinical information systems, office automation systems and insurance issues.</li><li>
Attends required in-services as requested by supervisor.</li><li>
Identifies need for computer training or refresher courses and attends as necessary</li><li>
Attends 85-90% of all staff meetings as appropriate, reviewing minutes of any meetings missed with no more than 1 unexcused absence per year as measured by supervisory audit.</li><li>
Maintains job specific knowledge and proficiency (may include insurance, scheduling, charge coding information and creation of open referrals) by attending meetings, training and reading all pertinent training documentation and memos as documented on annual in-service record.</li><li>
Maintains a thorough knowledge and understanding of insurance and local carrier&rsquo;s medical coverage policies as they relate to the Appointment.</li><li>
Required to attend at least 4 educational opportunities per year, such as BIL opportunities, PARS opportunities etc.</li><li>
Performs similar or related duties as requested or directed</li></ul></li></ul>
Qualifications:
<div><b>
Education:</b></div><ul><li>
High School Diploma or GED, preferred</li><li>
2 year / Associate Degree, preferred</li></ul><div><b>
Experience:</b></div><ul><li>
Minimum one year of relevant work experience, required</li><li>
Minimum one year of customer service experience, preferred</li><li>
An associate degree may be considered towards one year of relevant work experience</li></ul><div><b>
Skills:</b></div><ul><li>
Computer Skills</li><li>
Customer Service</li><li>
Time Management</li><li>
Maintain Confidentiality</li><li>
Interacting with People</li></ul><div><b>
Physical Requirements:</b></div><ul><li>
Sedentary Work - Exerting up to 10 lbs. of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking or standing are required only occasionally, and all other sedentary criteria are met.</li><li>
Occasional grasping, lifting, pulling, pushing, reaching, repetitive motion, stooping</li><li>
Frequent typing/clerical/dexterity, hearing, standing, talking, walking, seeing/monitor/computer use, visual acuity (color, depth, perception)</li></ul><div><b>
Hazards:</b></div><ul><li>
Occasional bodily fluids/bloodborne exposure</li></ul><div><b>
Travel:</b></div><ul><li>
No travel required</li></ul>
Total Rewards:
<div>
Bassett Healthcare Network&rsquo;s commitment to our employees includes benefit programs carefully designed with the needs and values of all our employees in mind. Many of the benefits we offer are paid fully or in large part by Bassett. Our generous benefits offerings include:
</div><ul><li>Paid time off, including company holidays, vacation, and sick time</li><li>
Medical, dental and vision insurance</li><li>
Life insurance and disability protection</li><li>
Retirement benefits including an employer match</li><li>
And more!</li></ul><div>
Specific benefit offerings may vary by location and/or position.</div>
Pay Transparency Statement (Text Only): Salary is based on a variety of factors, including, but not limited to, qualifications, experience, education, licenses, specialty, training, and fair market evaluation based on industry standards. The above compensation range represents a good faith belief of the compensation range by Bassett Healthcare Network, and its entities and affiliates, at the time of this posting or advertisement. Min: USD $16.98/Hr. Max: USD $25.47/Hr. EEO Statement (Text Only): We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, or related condition), age, national origin or ancestry, citizenship, disability, marital status, sexual orientation, gender identity or expression (including transgender status), genetic predisposition or carrier status, military or veteran status, familial status, status as a victim of domestic violence, or any other status protected by law.</div>

Medical Office Assistant I - Herkimer Specialty Services

Ambulatory Office Assistant II - Dolgeville Health Center, Per Diem

<div>Overview:
<div>
Are you looking to make a difference by improving the health of our patients? Here you will find an innovative culture that is patient-focused and dedicated to making a difference. We are committed to helping the population we serve, and our communities, achieve optimum health and enjoy the best quality of life possible.</div>
Responsibilities:
<div>
The <b>Ambulatory Office Assistant I</b> serves as the first point of contact for patients within the Bassett Healthcare Network. This is a key role in the patient centered care team. Demonstrates excellence in all patient and customer encounters including face-to-face and telephone interactions. Assures that a high quality patient experience takes place by providing administrative and/or clinical support to ambulatory patient care teams through excellent customer service, attention to detail, and interpersonal skills. Responsible for providing clear, accurate, timely communication to nurses and providers regarding patients. Responsible for accurate, appropriate scheduling of patients for optimum care and provider efficiency. Responsible for collecting demographic and financial information during the scheduling and/or registration processes to ensure full and timely revenue capture. May have direct revenue responsibility through payment collection, cash handling, processing of insurance eligibility and managed care information. May also have direct patient care responsibilities.</div><ul><li>
Receives and greets every patient in a courteous and friendly manner using a welcoming positive tone, words and actions.</li><li>
Ensures new patients are provided with Welcome to Bassett Network information.</li><li>
Raises up emergent situations or expressed patient problems directly to Supervisor or Supervising Nurse for assistance.</li><li>
Answers phones within 3 rings using a 3-part greeting (Name of Dept, your name, &ldquo;How may I help you?&rdquo;).</li><li>
Ends calls by asking patient if there is anything else we can do for them today as observed by Supervisor and as noted in compliance reports.</li><li>
Takes clear, complete and accurate phone messages, (and follows up on these messages to make sure the patients needs are met) or prescription requests using the electronic medical record messaging system.</li><li>
Offers patients the opportunity to sign up for MyBassett.</li><li>
Pro-actively keeps patients informed of any delays in their providers schedules that may impact their time to be seen.</li><li>
Ensures patient preferences for communication are up to date. This will ensure appointment reminders are sent via mail, phone, or MyBassett to meet patient satisfactions.</li><li>
Obtains all information necessary to complete the outpatient registration process assuring demographic and insurance information is correct and is entered or scanned into the system accurately as monitored by system audit</li><li>
Accurate confirmation of attending PCP and Billing PCP, when appropriate.</li><li>
Assures correct data capture and data entry (such as MSPQ) necessary for regulatory agencies and compliance requirements is accurate and complete as monitored by systems audits.</li><li>
Maintains required level of knowledge and proficiency in all core functions (demographic and financial screening, insurance eligibility and verification, regulatory and compliance monitoring) of front desk services as measured by system audits.</li><li>
Supports the collection of Advanced Beneficiary Notice signatures and form processing to meet Medicare regulations.</li><li>
Ensures all corrections (demographics, insurance eligibility etc. based on the missing items work-queue) are made in the appropriate Bassett system within 24 hours of system notifications, in accordance with standard operating procedure.</li><li>
Answers questions from patients regarding the organization and/or services, and provides directions to the appropriate clinical location as necessary.</li><li>
Listens to patient&rsquo;s request for an appointment, then schedules an outpatient appointment to meet the patient&rsquo;s needs while following department scheduling guidelines as reported by providers and observed by supervisor. Offers alternate providers or locations when appropriate to meet the patient&rsquo;s needs. Raises up patient&rsquo;s needs that they cannot meet to the Supervisor or Supervising Nurse.</li><li>
Reminds patients that the collection of their co-pay will be expected at the time of the visit.</li><li>
When scheduling, utilizes all available functions such as Auto Search, Combine Departments, Schedule Scanner, etc. to ensure that the best possible appointment selection is made for business operations and patient satisfaction.</li><li>
Performs edits of daily appointment schedules at the request of their Supervisor. Follows policy and procedure for rescheduling appointments and contacting patient directly to reschedule appointment, in accordance with BMG directive as observed by Supervisor. Directs any requests from providers or other staff to adjust appointment schedules to Supervisor for review and approval before acting, as noted by Supervisor.</li><li>
May review the electronic Confirm List daily, to confirm appointments with patients 24-72 hours in advance of appointment.</li><li>
May review automated reminder list (Televox, Phytel, or similar lists) as necessary in a timely manner.</li><li>
Processes electronic or written requests for urgent referrals same day. Processes electronic or written routine referral requests within 24-72 hours.</li><li>
In regards to referrals, ensures complete and accurate information is recorded in accordance with standard operating procedure to support reimbursement and regulatory compliance and patient care. When Appropriate prior authorizations are obtained and documented appropriately within the referral.</li><li>
Work the &ldquo;Incoming&rdquo; and &ldquo;Outgoing&rdquo; queues in your area according to departmental standards.</li><li>
Follow up with &ldquo;referred to&rdquo; providers to ensure that patients kept their appointments and all results have been received in the &ldquo;referred by&rdquo; providers office.</li><li>
Displays ownership of the entire patient experience, including but not limited to, scheduling, registration, being aware of the patients' lobby experience, and completion of all referral duties.</li><li>
Performs chart review in preparation for providers clinic. Makes best effort to ensure that all necessary reports, lab-work or films related to appointment are available for the physician at the time of the appointment using available resources. Language barriers are assessed and authorizations &amp; equipment obtained if necessary.</li><li>
Call and tracks pertinent patient information not received in clinic to ensure arrival prior to patient appointment.<br>
Prepares medication refill messages by obtaining all required information per provider and departmental guidelines.</li><li>
Distributes patient literature as necessary</li><li>
Performs all point of care testing (glucometer, urinalysis, anticoagulation etc) as necessary per department</li><li>
Runs controls on point of care testing equipment and ensures log books are updated appropriately.</li><li>
Performs EKG&rsquo;s per departmental protocol.</li><li>
Greet patient as observed by supervisor and/or peer review, and rooms patient as soon as possible and escorts to exam room.</li><li>
Patient is identified using 2 identifiers, such as name and date of birth, in accordance with National Patient Safety Goals.</li><li>
Documents with accuracy patient work-up information, such as vital signs, intake questions etc.</li><li>
Utilizes the EMR clinical documentation system in support of patient care duties, such as telephone calls, patient messages etc.</li><li>
Communicates patient issues/concerns to providers.</li><li>
Cleans and stocks exam rooms on a daily basis or according to need.</li><li>
Checks medications and supplies for out-dates according to standards set forth by clinical area.</li><li>
Monitors supply levels to improve inventory control.</li><li>
Enters charges for supplies and clinical testing.</li><li>
Displays ownership of the entire patient experience, including but not limited to, rooming of patient, collection of vitals, and the abstracting of external records.</li><li>
Meets yearly competency requirements as set forth by departmental leadership.</li><li>
Conveys to patient what payment is due based on Insurance Card or Insurance Verification system and request how patient will be paying today, via cash, check or credit card.</li><li>
Receive and receipt all payments in accordance with finance policy and procedures.</li><li>
Maintain and balance cash drawer daily in accordance with finance policy and procedures.</li><li>
Date stamps in all incoming patient related information and delivers to appropriate provider or staff person for action on a daily basis as observed by providers, coworkers and Supervisor.</li><li>
Completes all basic patient demographic information on forms, such as Disability and Workers Comp before delivering to nurse or provider to complete.</li><li>
Mails outgoing patient information such as lab letters and completed forms in accordance with Bassett policy.</li><li>
Assists with routing forms to appropriate Bassett department ex. Disability or Workers Compensation offices.</li><li>
Prepares correspondence to patients and/or other entities as directed by providers or supervisors.</li><li>
Prepares outside patient health information for scanning per Document Imaging procedures.</li><li>
May complete indexing and scanning of hard-copy patient health information into electronic health record or packages and sent to HIM for scanning per Document Imaging procedures.</li><li>
Sends requests for routine or subpoenaed medical record releases to assigned HIM location for processing (Regional HIM Hub site or Cooperstown HIM Department). Processes same day requests for Medical Records for patient care continuity as needed. Seeks assistance from HIM resources with any questions about how to process a release or what information to release.</li><li>
Maintain appropriate inventory of office supplies and required forms for daily operations following established procedures.</li><li>
Establishes and maintains departmental record keeping and filing systems. Classifies, sorts, distributes and/or files correspondence, articles, mail, records and other documents.</li><li>
Opens and/or closes clinic per divisional guidelines. For 24 hour departments, appropriate hand-offs are made.</li><li>
Following proper procedures for accessing secure areas such as locked medicine cabinets or dirty/clean utility rooms.</li><li>
Covers at other locations or departments, with orientation, as requested performing like office functions.</li><li>
Ability to adapt to various work-flows, processes and policies to support the operations and patient care throughout the network.</li><li>
Maintain sufficient clinic supplies and required forms for daily operations following established procedures.</li><li>
Attends required in-services as requested by supervisor.</li><li>
Identifies need for computer training or refresher courses and attends as necessary.</li><li>
Maintains job specific knowledge and proficiency (may include insurance, scheduling, charge coding information and creation of open referrals) by attending meetings, training and reading all pertinent training documentation and memos.</li><li>
Maintains a thorough knowledge and understanding of insurance and local carrier&rsquo;s medical coverage policies as they relate to the appointment.</li><li>
Maintains job specific knowledge and proficiency (point of care testing, phlebotomy, &amp; departmental competencies or checklists) by attending meetings, training and reading all pertinent training documentation and memos as documented on annual in-service record.</li><li>
Maintains a thorough knowledge and understanding of Bassett policies and procedures as well as regulatory competencies.</li><li>
Required to attend at least 4 educational opportunities per year such as, Continual Survey Readiness, Bassett Institute for
</li><li>Learning, or Patient Access Review Sessions.</li><li>
Performs similar or related duties as requested or directed.</li></ul>
Qualifications:<div></div><div><b><br>
Education:</b></div><ul><li>
High School Diploma or GED, preferred</li></ul><div><b>
Experience:</b></div><ul><li>
Minimum one year relevant work experience (Associates degree or higher may be substituted), required</li><li>
Customer service experience, preferred</li></ul><div><b>
License/ Certification:</b></div><ul><li>
Medical Office Assistant or Medical Assistant, preferred</li><li>
BLS certification within 6 months of date of hire</li></ul><div><b>
Skills:</b></div><ul><li>
Computer Skills</li><li>
Customer Service</li><li>
Time Management</li><li>
Multi-Tasking</li><li>
Communication</li></ul><div><b>
Physical Requirements:</b></div><ul><li>
Medium Work - Exerting up to 50 lbs. for force occasionally, and/or up to 20 lbs. of force frequently, and/or up to 10 lbs. of force constantly to move objects</li><li>
Occasional balancing, climbing, crouching, grasping, kneeling, lifting, pulling, pushing, reaching, repetitive motion, standing, stooping, visual acuity (color, depth, perception)</li><li>
Constant typing/ clerical/ dexterity, hearing, seeing/ monitor/ computer use, talking, fit testing</li></ul><div><b>
Hazards:</b></div><ul><li>
Occasional bodily fluids/ bloodborne exposure, burns, chemical, electrical, explosives, mechanical, radiation/ radiant energy</li></ul><div><b>
Working Conditions:</b></div><ul><li>
Occasional extreme temperatures, noise, vibration, wet and/or humid. dust, fumes, gases, mists, odors</li></ul><div><b>
Travel:</b></div><ul><li>
Occasional Travel - The job may require travel from time- to-time, but not on a regular basis</li></ul>
Total Rewards:
<div>
Bassett Healthcare Network&rsquo;s commitment to our employees includes benefit programs carefully designed with the needs and values of all our employees in mind. Many of the benefits we offer are paid fully or in large part by Bassett. Our generous benefits offerings include:
</div><ul><li>Paid time off, including company holidays, vacation, and sick time</li><li>
Medical, dental and vision insurance</li><li>
Life insurance and disability protection</li><li>
Retirement benefits including an employer match</li><li>
And more!</li></ul><div>
Specific benefit offerings may vary by location and/or position.</div>
Pay Transparency Statement (Text Only): Salary is based on a variety of factors, including, but not limited to, qualifications, experience, education, licenses, specialty, training, and fair market evaluation based on industry standards. The above compensation range represents a good faith belief of the compensation range by Bassett Healthcare Network, and its entities and affiliates, at the time of this posting or advertisement. Min: USD $17.32/Hr. Max: USD $25.98/Hr. EEO Statement (Text Only): We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, or related condition), age, national origin or ancestry, citizenship, disability, marital status, sexual orientation, gender identity or expression (including transgender status), genetic predisposition or carrier status, military or veteran status, familial status, status as a victim of domestic violence, or any other status protected by law.</div>

Ambulatory Office Assistant I

<div>Overview:
<div>
Are you looking to make a difference by improving the health of our patients? Here you will find an innovative culture that is patient-focused and dedicated to making a difference. We are committed to helping the population we serve, and our communities, achieve optimum health and enjoy the best quality of life possible.</div>
Responsibilities:
<div>
The <b>Accounts Payable Assistant</b> provides financial, administrative and clerical support by ensuring vendor payments, patient refunds and travel reimbursements are completed and expenses are controlled. Performs a variety of duties related to the preparation, processing, verification and reconciliation of invoices according to established policies and procedures.</div><br>
<div></div><ul><li>
 Prepares and processes data into accounts payable system according to established hospital policies and procedures</li><li>
Enters invoices and check requests for payment into accounts payable system within established timeline from date received</li><li>
Performs an individual batch audit to ensure accurate data entry of vendor payments as evidenced by the ability to release the invoices for payment</li><li>
Ensures the accuracy of recorded expenses, liabilities and assets by using the appropriate general ledger accounts</li><li>
Verification of purchase order, receiver and invoice for transactions that have a related purchase order. Works with the Purchasing department to clarify and correct any discrepancies within established timeline</li><li>
Selects and utilizes appropriate vendor and remittance addresses</li><li>
Usage of electronic interfaces to enter and process payroll and patient refunds into the accounts payable system</li><li>
Processes requests and obtains required documentation for new vendors</li><li>
Recognizes vendors that require 1099 income reporting and ensures vendor is setup in accounts payable system with all required information</li><li>
Processes vendor payments</li><li>
Prepares the preliminary cash required report for review and approval</li><li>
Prepares the weekly accounts payable checks, running the required programs, printing the checks, closing the payment cycle and generating all necessary reports</li><li>
Matches all appropriate backup to accounts payable checks before preparing them for disbursement</li><li>
Records all void checks and notifies the staff accountant when checks are voided</li><li>
Processes interim checks as needed</li><li>
Analyzes various data and reports to ensure all liabilities have been accurately recorded</li><li>
Reviews vendor statements every month to determine if there are any invoices on the statement that are not reflected in the accounts payable system. Contacts vendor to resolve discrepancies</li><li>
Adequately investigates outstanding items on received not invoiced report to ensure that all items are cleared within 3 months of receipt date. Works with the purchasing department to resolve any discrepancies</li><li>
Utilizes analytical and problem-solving skills when performing investigation on issues and questions as asked by the Accounts Payable Coordinator or Manager of Accounts Payable</li><li>
Remains cognizant of the proper accounting period for financial reporting</li><li>
Maintains organized and accessible files</li><li>
Maintains logical and accessible pending and paid invoice files, as evidenced by other staff and external requestors, being able to locate documentation as needed</li><li>
Maintains an organized, logical and current problem invoice file and out for signature file</li><li>
Maintains a professional and pleasant work environment</li><li>
Treats co-workers, employees, physicians, vendors and auditors with courtesy, respect and caring behaviors</li><li>
Answers questions and inquiries in a timely, knowledgeable and polite manner. Forwards questions that cannot be answered to the appropriate individual or department</li><li>
Works cooperatively within the accounts payable unit to ensure that all tasks are completed and necessary coverage for all individuals is achieved. Willingness to help as needed without being asked and prioritizing one&rsquo;s own workload to accomplish this</li><li>
Presents a positive image of the Bassett Healthcare Network through professional behavior and appearance as indicated by wearing appropriate business attire and using appropriate business language in the working environment</li><li>
Limits personal communication (phone calls, texts, emails, visitors, etc.) during work hours to emergent situations only</li><li>
Manages job-related pressures and stress in a professional and appropriate manner</li><li>
Ability to cope with interruptions in daily routine and resume detailed work with limited time for reorientation</li><li>
Consistently ensures that information is kept confidential, releasing information only to appropriate individuals</li><li>
Maintains and monitors information pertaining to current Accounts Payable operating practices and procedures</li><li>
Utilizes, maintains and updates accounts payable user manual when practices, procedures and systems change</li><li>
Actively participates in accounts payable system maintenance and upgrade testing as evidenced by ability of individual to work extra hours as needed and level of involvement in planned test work</li><li>
Performs similar or related duties as requested or directed</li></ul>
Qualifications:
<div><b>
Education:</b></div><ul><li>
2 Year/Associate Degree in Accounting or related field, preferred</li></ul><div><b>
Experience:</b></div><ul><li>
6-months of basic accounts payable experience, preferred</li></ul><div><b>
Skills:</b></div><ul><li>
Accountability</li><li>
Accuracy</li><li>
Attention to Detail</li><li>
Computer Skills</li><li>
Logical Thinking</li><li>
Reliability</li><li>
Time Management</li><li>
Multi-Tasking</li></ul><div><b>
Physical Requirements:</b></div><ul><li>
Sedentary Work - Exerting up to 10 lbs of force occasionally, and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Sedentary work involves sitting most of the time. Jobs are sedentary if walking or standing are required only occasionally, and all other sedentary criteria are met</li><li>
Occasional lifting, pulling, pushing, reaching, seeing/monitor/computer use</li><li>
Frequent typing/clerical/dexterity, hearing, repetitive motion, talking, visual acuity (color, depth, perception), walking</li></ul><div><b>
Travel:</b></div><ul><li>
No Travel Required</li></ul>
Total Rewards:
<div>
Bassett Healthcare Network&rsquo;s commitment to our employees includes benefit programs carefully designed with the needs and values of all our employees in mind. Many of the benefits we offer are paid fully or in large part by Bassett. Our generous benefits offerings include:
</div><ul><li>Paid time off, including company holidays, vacation, and sick time</li><li>
Medical, dental and vision insurance</li><li>
Life insurance and disability protection</li><li>
Retirement benefits including an employer match</li><li>
And more!</li></ul><div>
Specific benefit offerings may vary by location and/or position.</div>
Pay Transparency Statement (Text Only): Salary is based on a variety of factors, including, but not limited to, qualifications, experience, education, licenses, specialty, training, and fair market evaluation based on industry standards. The above compensation range represents a good faith belief of the compensation range by Bassett Healthcare Network, and its entities and affiliates, at the time of this posting or advertisement. Min: USD $17.67/Hr. Max: USD $26.50/Hr. EEO Statement (Text Only): We provide equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, creed, sex (including pregnancy, childbirth, or related condition), age, national origin or ancestry, citizenship, disability, marital status, sexual orientation, gender identity or expression (including transgender status), genetic predisposition or carrier status, military or veteran status, familial status, status as a victim of domestic violence, or any other status protected by law.</div>

Accounts Payable Assistant - Remote

Join Bassett Healthcare Network and explore 5   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Bassett Healthcare Network

About Company

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Ambulatory Office Assistant I

Accounts Payable Assistant - Remote