Qureos Mentor

Batelco by Beyon

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 Job Description
 
 
 
 Provide support to Total CX customers by effectively handling and resolving customer inquiries or complaints and ensuring customer satisfaction at the core of every decision and behaviour.
 
 
 
 Skills
 
 
 
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 Attend queries, requests or complaints related to Mobile/Fixed/ Inet/ Directory Query/ Telegram received through the various contact center channels
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 Understand and investigate the queries, requests or complaints
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 Liaise with relevant internal team/ departments to address customer query or complaint or forward the case to other relevant team/ department
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 Provide accurate, valid and complete information or solution by using the right sources of information
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 Make outbound campaign calls to the customers providing information about new products, offers, services etc. Take appropriate action to address customer requests, queries or complaints on outbound calls
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 Inform Team Leader when a recurrent problem appears, to prevent further cases
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 Maintain and update customer information in the database
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 Meticulously follow the defined business process while attending to the clients&rsquo; queries, requests or complaints
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 Follow communication scripts and protocols and ensure adherence to quality standards and guidelines
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 Keep abreast of products and promotions to provide exceptional customer support
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 Take ownership for attending the trainings as per the plan
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 Take ownership for completing PMR process, employee engagement surveys in time
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 Continuously share the knowledge and understanding of the telecom industry and business trends
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 </ul>
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Customer Service Executive

Join Batelco by Beyon and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Batelco by Beyon

ABOUT_COMPANY

Customer Service Executive