Qureos Mentor

Batory Foods

<div>At Batory Foods, we encourage our team to Bring YOU, Every Day because true success starts with the ability to be yourself and letting your unique talents shine. Since 1979, the heart of our success has been our people. The Friedman family established a legacy of generosity, warmth, and respect. And with core values like Invest in Relationships and Be Relentless About Improvement, each member 
of our team consistently strives for excellence to uphold that legacy&mdash;whether it&rsquo;s related to the employee experience, our processes, or the customer journey. Join our team today and help us build a better tomorrow together. 


Benefits: 

15 paid holidays with a end of year holiday refresh break

Health, Vision and Dental Insurance

401K program

Tuition reimbursement program

Be Positively Excellent well-being program

Term Life Insurance Plan

Standard Disability Plan 
PRODUCT SPECIALIST - SUGAR 
Job Description

The Product Specialist plays a vital role in gaining in-depth knowledge of the products within the assigned sugar product line. This role supports the Product Manager(s) in the day-to-day oversight and administration of these lines, ensuring smooth operations and accurate information. The Product Specialist serves as a key resource for both the Sales and Customer Experience teams, providing expert guidance on product and vendor details. Additionally, the role may require developing a working knowledge of international import procedures, including customs clearance, tariff and duty assessments, and drayage logistics. 
Key Responsibilities:
<ul>
<li>Assist with the effective management of all lines assigned to the Group by working closely with Product Management, key vendors, and various internal colleagues</li>
<li>Learn general product characteristics, functionality and common applications of assigned products.</li>
<li>Monthly review of product line financials and corrective actions</li>
<li>Train with the assigned Product Manager(s) and Technical Business Development team, attend industry and vendor sponsored training, along with industry conferences approved by the Management Team.</li>
<li>Obtain an understanding of how markets conditions impact availability, pricing, and market position for responsible product lines. Become fluent in differing product line cost models and develop an understanding of product line margin structures with ability to quote the Sales Team as needed utilizing MMT (Margin Management Tool) or PM spot market guidance.</li>
<li>Assist PM with communicating timely market updates and alerts.</li>
<li>Assist PM in developing product line strategies and work directly with Sales to educate and support product line sales growth.</li>
<li>Develop a strong working knowledge of Batory&rsquo;s Data Systems including ERP (D365), CRM (MS Dynamics &amp; Power BI), Power Apps and other systems to include functions related mainly to Product Management but also knowledge of Procurement Coordinator&rsquo;s responsibilities (Internal Support)</li>
<li>Responsible for setting up, updating, and reconciling vendor cost (VA &amp; TA), trade agreements, new vendors and new items in D365 and Power Apps.
</li><li>Joint responsibility with PM for input and feedback on CRM items for your product line(s) by developing and managing accurate sample and opportunity reports to provide visibility of actions to vendors on behalf of Batory. Follow up with Sales team to obtain feedback to provide details to assigned vendors.</li>
<li>Understand the Inventory Planning inputs into product forecasting monthly and responsible for reviewing stock modes quarterly.</li>
<li>Collaborate with Operations to identify improvements to transportation, warehousing, and packaging.</li>
<li>Review and manage Dormant/Expiring Report for continuous movement/ improvement.</li>
<li>Review and communicate customer contract balances.</li>
<li>Work with Product Managers to support vendor relationships. (External Support)</li>
<li>Liaison between Product Coordinators and Vendors to manage orders, one-offs, complaints, invoice discrepancies and other support.</li>
<li>Review and reconcile vendor contract balances.</li>
<li>Responsible for obtaining shelf-life extensions as needed.</li>
<li>Assist PM with quarterly review if requested.</li>
<li>Managing discrepancies/order issues between Vendor Team and Batory Product Coordinators.</li>
<li>Assist in setting up product returns through communication with the vendor and working with the Procurement Coordinators to ensure return is properly processed for credit.</li>
<li>
</li></ul>Skills and Education:
<ul>
<li>Promotes trust in all actions with high integrity and honesty.</li>
<li>Supports an environment that encourages professionalism, teamwork and collaboration both internally and externally.</li>
<li>Is an energetic, self-starter able to work independently, when necessary, with minimal oversight.</li>
<li>Detail oriented with excellent project and time management skills. Must be able to prioritize and operate in a constantly changing environment.</li>
<li>Must be proficient with basic software applications (Outlook, Excel, Word, PowerPoint) as well as business ERP and CRM systems.</li>
<li>Basic accounting knowledge is preferred.</li>
<li>A Bachelor&rsquo;s degree with a focus in science, food science or business administration, or an equivalent combination of work experience and education.</li>
<li>Progressive work experience in a business environment in food ingredients, food manufacturing is preferred.
</li><li>Demonstrated food industry knowledge with exposure to ingredient sourcing is a plus.</li>
<li>Exposure to product management or purchasing environment with exposure to market analysis, sales, vendors, logistics and customer service.</li></ul> 


Batory Foods in an equal opportunity employer which considers all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status or any other characteristic protected by law. In addition, Batory Foods also provides &ldquo;reasonable accommodations&rdquo; to qualified individuals with disabilities, in 
accordance with the Americans with Disabilities Act and applicable state and local laws. If you need a reasonable accommodation for any part of the application or hiring process, please notify us immediately.</div>

Product Specialist - Sugar

<div>At Batory Foods, we encourage our team to Bring YOU, Every Day because true success starts with the ability to be yourself and letting your unique talents shine. Since 1979, the heart of our success has been our people. The Friedman family established a legacy of generosity, warmth, and respect. And with core values like Invest in Relationships and Be Relentless About Improvement, each member of our team consistently strives for excellence to uphold that legacy&mdash;whether it&rsquo;s related to the employee experience, our processes, or the customer journey. Join our team today and help us build a better tomorrow, together. 
Customer Experience Account Manager-CENTRALIZED SALES 
Benefits: 

15 paid holidays with a end of year holiday refresh break

Health, Vision and Dental Insurance

401K program

Tuition reimbursement program

Be Positively Excellent well-being program

Term Life Insurance Plan

Standard Disability Plan 
Job Description:

The Customer Experience Account Manager (CXAM) is responsible for managing the full customer order process&mdash;from inquiries and daily order entry to service requests and sales support functions such as CRM updates and sample requests. Acting as a key liaison between customers, the sales team, and internal partners (Logistics, Operations, Credit, and Inventory Planning), the CXAM ensures a seamless and effortless customer experience.

This role requires strong critical thinking, problem-solving skills, organizational excellence, and the resilience to navigate daily challenges while &ldquo;owning&rdquo; the customer relationship in partnership with sales. 
This position is based at our Rosemont, IL headquarters. 
Key Responsibilities:
<ul>
<li>Process and manage a high volume of complex, multi-step orders, serving as the primary owner to ensure accurate and timely execution.</li>
<li>Navigate multiple computer systems and platforms to complete all steps of the order fulfillment process.</li>
<li>Handle significant volumes of inbound and outbound communications (calls, emails, chats) with customers and internal stakeholders, ensuring timely and professional responses.</li>
<li>Collaborate cross-functionally with Sales, Credit, Purchasing, Inventory, Logistics, Warehouse, and Accounting to ensure seamless order execution and customer satisfaction.</li>
<li>Partner with Sales to support contract balance reconciliation, forecasting, sample requests, customer events, and issue resolution, offering solutions and alternatives as needed.</li>
<li>Work closely with Sales Account Managers to ensure CRM accuracy, pipeline tracking, and market intelligence gathering.</li>
<li>Assist Sales Account Managers with strategic analysis of customer growth goals in alignment with Batory Foods&rsquo; objectives.</li>
<li>Coordinate and support contract submissions and updates within the CRM system.</li>
<li>Troubleshoot issues with critical thinking, business acumen, and professionalism to resolve complex challenges.</li>
<li>Provide cross-functional support by covering team responsibilities and collaborating across departments when needed; serve as backup during team absences.</li>
<li>Attend meetings and travel as required to support customer or business needs.</li>
<li>Perform other duties as assigned by management.</li></ul> 


Personal Qualifications:
<ul>
<li>Strong commitment to accuracy and attention to detail, with an appreciation for organizational structure.</li>
<li>Demonstrates initiative and self-motivation, taking ownership of tasks without the need for direction.</li>
<li>Builds and maintains positive, collaborative relationships with customers, colleagues, and business partners.</li>
<li>Consistently maintains a professional, empathetic, approachable, and polished demeanor in all interactions.</li>
<li>Earns trust by demonstrating competence, reliability, care, clear communication, and follow-through.</li>
<li>Willingness to work extended hours as needed to meet business demands.</li>
<li>Thrives in a fast-paced, dynamic environment where no two days are alike.</li>
<li>Comfortable in settings that encourage creative problem-solving and solution-oriented thinking.</li>
<li>Excels in both team-oriented collaboration and independent work.</li>
<li>Bachelor&rsquo;s degree in Business or Supply Chain/Distribution Management preferred, or 3+ years of equivalent experience.</li>
<li>Proven experience demonstrating organizational skills, critical thinking, and problem-solving abilities.</li>
<li>Proficient in Microsoft Office Suite, with strong data entry skills and intermediate-level Excel expertise.</li></ul> 


Batory Foods in an equal opportunity employer which considers all applicants for employment without regard to race, color, religion, sex, national origin, age, disability, marital status or any other characteristic protected by law. In addition, Batory Foods also provides &ldquo;reasonable accommodations&rdquo; to qualified individuals with disabilities, in accordance with the Americans with Disabilities Act and applicable state and local laws. If you need a reasonable accommodation for any part of the application or hiring process, please notify us immediately.</div>

Customer Experience Account Manager-Centralized Sales

Join Batory Foods and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Batory Foods

ABOUT_COMPANY

Product Specialist - Sugar

Customer Experience Account Manager-Centralized Sales