Qureos Mentor

bayzat

<div></div><div><div><div><b>Egypt
</b></div><div></div><div><b>Full time
</b></div><div></div><div><div><b>REMOTE
</b></div></div></div><div><div><div><b>Job description<br>
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Who we are:</b></div>
<div><div><div>Bayzat is at the forefront of transforming workplaces through innovative solutions in HR, Payroll, Finance, and Insurance. Renowned as a leading SaaS platform for employee benefits and a key player in the Insurance sector, we are committed to our mission: empower every company to create a remarkable workplace by supercharging people processes and payments.</div>
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<div>As one of the MENA region's fastest-growing Scale-Ups, Bayzat is celebrated for its innovative product offerings, backed by over 300 team members from 35+ nationalities. Recognized by Forbes as a promising UAE-based startup and supported by leading VCs like Mubadala and Point72 Ventures, we are among the best-funded HRTech scale-ups in the region.</div>
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<div>At Bayzat, culture is paramount. We are a principle-driven, merit-based organization where authenticity, collaboration, and unpretentiousness thrive. Joining Bayzat means immersing yourself in an environment of high achievers, tackling complex challenges, and constantly striving for success. Our culture inspires continuous learning and excellence, allowing you to work with and be inspired by some of the brightest minds in the industry.</div>
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<div>Our journey to success is anchored in our commitment to innovation, empowering businesses with features designed to optimize efficiency and elevate employee experiences. Whether enhancing people processes, streamlining payments, or enabling smarter decisions, Bayzat is redefining what it means to create a truly remarkable workplace.</div>
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</div><div></div><div><b>About the Role:</b></div>
<div><div>Bayzat is seeking a Junior Technical Support Engineer to join our remote team. You&rsquo;ll be the first line of defense for diagnosing and resolving technical issues, testing product features, and ensuring seamless user experiences. This role is perfect for someone with a solid technical foundation and a customer-first mindset who&rsquo;s eager to learn and grow in a fast-paced SaaS environment. You will also work with modern AI-assisted tooling to accelerate troubleshooting, improve support workflows, and help the team scale efficiently while maintaining high quality.</div>
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<div></div><div><b>Some high-impact responsibilities you will be entrusted with:</b></div>
<div><ul><li><div>Handle user-reported issues via email, chat, and ticketing systems (Jira).</div>
</li><li><div>Diagnose, troubleshoot, and replicate issues; escalate with clear logs, reproduction steps, and technical context when needed.</div>
</li><li><div>Test new features and fixes pre- and post-deployment to ensure quality and stability.</div>
</li><li><div>Troubleshoot issues by inspecting application behavior and reviewing relevant code snippets (JavaScript, Kotlin, or Flutter), logs, network requests, and browser developer tools.</div>
</li><li><div>Document support activities and contribute to FAQs, troubleshooting guides, and internal knowledge bases.</div>
</li><li><div>Collaborate closely with product, engineering, and customer success teams to resolve issues and share insights.</div>
</li><li><div>Assist in analyzing recurring issues, identifying patterns, and supporting incident investigations.</div>
</li></ul><div>Using AI and Modern Tooling:</div>
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<div>As part of our modern support function, you will:</div>
<ul><li><div>Use AI-assisted tools to help analyze logs, identify root causes, and accelerate troubleshooting.</div>
</li><li><div>Leverage AI to help generate clearer bug reports, reproduction steps, and technical summaries for engineering teams.</div>
</li><li><div>Utilize AI tooling to improve internal documentation, FAQs, and troubleshooting guides.</div>
</li><li><div>Assist in identifying opportunities to automate repetitive support workflows and improve operational efficiency.</div>
</li><li><div>Use AI responsibly as a support accelerator while maintaining critical thinking and technical judgment.</div>
</li></ul><div>This role is ideal for someone excited to work at the intersection of technical support and emerging AI-enabled workflows.</div>
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<div></div><div><b>What you will need to have:</b></div>
<div><div><ul><li><div>Bachelor&rsquo;s degree in Computer Science, Engineering, or a related field (or equivalent practical experience).</div>
</li><li><div>0&ndash;2 years of experience in technical support or a similar technical role.</div>
</li><li><div>Basic understanding of SQL and relational databases.</div>
</li><li><div>Familiarity with APIs and JSON concepts.</div>
</li><li><div>Exposure to at least one programming or scripting language (e.g., JavaScript, Kotlin, or Flutter).</div>
</li><li><div>Ability to use browser developer tools for troubleshooting.</div>
</li><li><div>Strong communication skills in English.</div>
</li><li><div>Organized, curious, and eager to learn new tools and technologies.</div>
</li><li><div>Customer-focused mindset with strong problem-solving ability.</div>
</li><li><div>Interest in modern tooling, including AI-assisted workflows.</div>
</li></ul><div><b>Nice to Haves</b></div>
<ul><li><div>Proficiency in Arabic communication.</div>
</li><li><div>Exposure to automation tools (e.g., n8n).</div>
</li><li><div>Hands-on experience with REST APIs and API debugging.</div>
</li><li><div>Familiarity with Git or version control tools.</div>
</li><li><div>Experience supporting SaaS platforms, ideally in HR or payroll systems.</div>
</li><li><div>Interest in process improvement and automation.</div>
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</ul></div></div><div></div><div><div><div><div><div><div><b>What&rsquo;s in it for You</b></div>
<div>At Bayzat, we don&rsquo;t sell beanbags or buzzwords as culture &mdash; we build an environment where high achievers thrive. You&rsquo;ll work alongside some of the hungriest, most driven people you&rsquo;ll ever meet, in a place that rewards performance, not politics.</div>
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<div>Here&rsquo;s what you can expect:</div>
<ul><li><b>Meritocracy at its core:</b> Your value creation and impact define your growth, not titles or tenure.</li>
<li><b>Freedom to shape your path:</b> We support cross-functional moves and growth transitions when you drive value.</li>
<li><b>Real feedback culture:</b> Feedback is coaching - empowering you to find your own answers and elevate your game.</li>
<li><b>Barrier-free collaboration:</b> Impact matters more than hierarchy. If you can create value, you&rsquo;ll have a seat at the table &mdash; even with the CEO.</li>
<li><b>Accelerated growth:</b> Fast-track opportunities for top performers; no artificial limits.</li>
<li><b>Flexible work setup:</b> Remote and hybrid options designed around performance.</li>
<li><b>Inclusive culture:</b> Regular company-wide all-hands, OKR tribe meetings, and annual awards that celebrate real impact.</li>
</ul><div>This isn&rsquo;t for everyone &mdash; but if you want to be pushed, inspired, and rewarded for what you deliver, <b>welcome to Bayzat.</b></div></div></div></div></div></div></div></div><p></p>

Junior Technical Support Engineer

Join bayzat and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

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Junior Technical Support Engineer