Qureos Mentor

Be The Bee Com Designs Pvt Ltd

Position OverviewThe CRM Executive at Be the BEE plays a vital role in maintaining and enhancing client relationships, tracking engagement, and supporting retention strategies. This role ensures that client databases, campaign records, feedback loops, and communications are well-managed &mdash; contributing directly to client satisfaction, loyalty, and repeat business.Ideal for a detail-oriented communicator who thrives on relationship-building, this role demands both operational efficiency and people-centric intuition, especially within the dynamic environment of Indian advertising.Key Responsibilities1. Client Relationship Database Management&#9679; Maintain an updated CRM system with contact information, communication history, campaign updates, and milestone logs.&#9679; Segment clients based on campaign type, size, industry, and relationship value to support tailored communication and upselling.&#9679; Doing regular follow up for payment from client.2. Client Engagement &amp; Communication&#9679; Send periodic check-ins, festival greetings, newsletters, campaign reports, and follow-up notes to ensure warm and consistent communication with existing and potential clients.&#9679; Track birthdays, anniversaries, milestones, and key dates to enhance personalization in client interactions.3. Campaign Support &amp; Feedback Tracking&#9679; Post-campaign, collect client feedback and generate reports on satisfaction, outcomes, and areas for improvement.&#9679; Maintain logs of issues, resolutions, and recommendations to support relationship enhancement.4. Retention &amp; Loyalty Programs&#9679; Assist in planning and executing client appreciation programs, gifting, surveys, and exclusive previews of agency innovations or success stories.5. CRM Analytics &amp; Reporting&#9679; Support senior leadership with CRM-driven insights that inform strategic growth and client outreach.6. Tool &amp; Data Administration&#9679; Ensure all CRM-related tools are maintained, updated, and integrated with marketing and client servicing dashboards.&#9679; Train new team members on CRM usage best practices.Skills &amp; Competencies&#9679; Relationship-Driven Mindset: Prioritizes warmth, empathy, and proactive client communication.&#9679; Detail-Oriented: Ensures records are complete, accurate, and timely.&#9679; Follow-Up Champion: Doesn&rsquo;t let leads go cold or conversations fall through.&#9679; CRM Fluency: Understands how CRM systems work and how to maximize them for relationship building.&#9679; Marketing Understanding: Knows how campaigns connect to business outcomes and client goals.Tools &amp; Software&#9679; CRM Platforms: Zoho CRM, HubSpot, Salesforce, Bitrix24 or similar&#9679; Reporting &amp; Analysis: Excel, Google Sheets, Data Studio (for NPS tracking)&#9679; Email Tools: Mailchimp, Gmail, Outlook&#9679; Communication: WhatsApp for Business, Zoom, SlackQualifications&#9679; Bachelor's degree in Marketing, Business Administration, Mass Communication, or related fields.&#9679; 2&ndash;4 years of experience in a CRM, client servicing, or customer engagement role within advertising, media, or B2B services.Regional/Cultural Expectations&#9679; Understands Indian festival calendars, regional etiquette, and emotional cues in professional communication.&#9679; Comfortable customizing CRM touchpoints for different tiers of clients &ndash; regional, national, or niche accounts.&#9679; Familiarity with client lifecycle management within a creative services environment.Job Types: Full-time, PermanentPay: &#8377;22,000.00 - &#8377;30,000.00 per monthBenefits:<ul><li>Cell phone reimbursement</li><li>Internet reimbursement</li><li>Paid sick time</li><li>Provident Fund</li></ul>Ability to commute/relocate:<ul><li>Kalighat, Kolkata, West Bengal: Reliably commute or planning to relocate before starting work (Required)</li></ul>Education:<ul><li>Master's (Required)</li></ul>Experience:<ul><li>CRM software: 2 years (Required)</li><li>SAP CRM: 2 years (Required)</li></ul>Work Location: In person

CRM Executive

Join Be The Bee Com Designs Pvt Ltd and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Be The Bee Com Designs Pvt Ltd

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CRM Executive