Abrar Admin

Beacon Bank

<div>Division: Retail Banking

Department: Various &ndash; Branch Network

Reports to: Branch Manager

Status: Non-Exempt

Grade: 5

Salary Range: $20.00 - $27.13

Salary range updated 2/26/2026. Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location.

Location: Rutland, VT - 20-22 West St

Purpose/Objective:
Identifies customer needs to make needs-based sales and build customer loyalty. Consistently strives to satisfy customers by providing memorable customer experiences and champions digital engagement. Performs general operational duties, including transactions for checking, savings, loans, and other assigned services. Builds positive customer relations as Bank's main point of customer contact; maintains working knowledge of established policies and operating procedures.
Key Accountabilities:

<ul><li>Customer Service &ndash; 50%
<ul><li>Creates an exceptional client experience by demonstrating Berkshire Bank's &ldquo;BeFIRST&rdquo; values displaying energy and spirit to create a positive and collaborative work environment.</li>
<li>Excels at client service skills at all times to promote a positive brand image for Bank through face-to-face communication and telephone etiquette. Leads through lobby management, ensures prompt welcomes of assistance to clients, and genuinely thanks clients for their business.
</li><li>Establishes, develops, and retains relationships with existing and potential clients by offering and selling products and services to meet the client's needs.</li>
<li>Demonstrates excellent client service skills, telephone etiquette and communication (verbal/written), abilities at all times to promote positive image for the Bank and build client loyalty.</li>
<li>Explains Bank policy and procedures to clients and resolves routine service concerns.
</li><li>Is adept at asking clients questions related to their finances and managing relationships with such tools as the Relationship Planner and Salesforce.</li>
<li>Works with clients to refer partnership solutions such as Wealth, Insurance, Cash Management, and Mortgage.
</li><li>Is proficient in the digital banking space and can assist clients with adoption.
</li></ul></li><li>Client Service Line Duties &ndash; 50%
<ul><li>Executes an extensive variety of client transactions accurately and efficiently to build client relationships and trust in accordance with established Bank regulations, policies, and procedures.</li>
<li>Maintains working knowledge of all products offered by the Bank and corresponding regulations, policies, and procedures.</li>
<li>Handles large amounts of cash in an organized, timely and accurate fashion. Balances own cash drawer daily within the prescribed balancing guidelines.
</li><li>Acts as significant deterrent of robbery and fraud loss to Bank by following procedures and regulations and knowing the client.
</li><li>Assists in daily office work to ensure proper balancing of branch and timely delivery of work to appropriate departments.
</li><li>Provides back up to Financial Center Manager, Assistant Financial Center Manager, and Financial Center Supervisor as needed and facilitates and participates in branch staff meetings.</li>
</ul></li><li>Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one's duties.</li>
</ul>
Available to work Saturday hours and travel to nearby offices as required.

Percentage of time spent on each area of key accountabilities will vary from branch to branch.

Education:

<ul><li>High school diploma or equivalent</li>
<li>Banking courses a plus</li>
</ul>
Experience:

<ul><li>Proven experience in a goal-oriented sales or customer service environment</li>
<li>Cash handling experience preferred</li>
<li>Sales experience preferred</li>
</ul>
Skills &amp; Knowledge:

<ul><li>Superior customer service skills</li>
<li>Strong communication (verbal/written) skills, with ability to conduct face-to-face interaction</li>
<li>Ability to identify customer needs and make appropriate sales</li>
<li>Basic computer skills</li>
<li>Interpersonal skills</li>
</ul>
Beacon Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at hr@berkshirebank.com.</div>

Universal Banker

<div>Division: Retail Banking

Department: Various &ndash; Branch Network

Reports to: Branch Manager

Status: Non-Exempt

Grade: 5
Salary Range: $20.00 - $27.13

Salary range updated 2/26/2026. Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location.

Location: Newport, RI

24 hours/week

Benefits Eligible
<h1 class="jobSectionHeader">Principal Objective</h1>

This position works under the supervision of the Teller Supervisor. The Senior Teller is responsible for processing a variety of routine and complex teller transactions accurately and efficiently. The cash drawer must be balanced daily following the established guidelines of the Teller Variation Policy. All security procedures must be followed which include; cash, keys, teller stamp, cash drawer limits, negotiable items etc. Incumbent must follow all bank policies and procedures pertinent to this position, which include check cashing policies, deposit verification policies and security. The Senior Teller will be cross-trained in all daily operational functions of the teller line including maintaining vault cash, ATM settlement, CTR reporting and monthly reports. The Senior Teller will be responsible to meet or exceed individual teller incentive goals.

The Senior Teller assists the Teller Supervisor with the daily operations of the teller line. This will include making decisions within established authority limits for less experienced tellers. In addition, the Senior Teller will be trained to perform duties of the Teller Supervisor during their absence.
In this position, the Senior Teller is responsible for demonstrating excellent customer service in accordance with the Bank's commitment to deliver &ldquo;World Class Service&rdquo;.

Principal Duties and Responsibilities
<ul><li>Maintain and balance a cash drawer</li>
<li>Balance within an acceptable time limit and within guidelines.</li>
<li>Process all levels of complex teller transactions in a timely, accurate and efficient manner.</li>
<li>Cash checks within established check cashing limits, follows check cashing policy and seeks supervisory approval when necessary.</li>
<li>Performs supervisory overrides within established limit</li>
<li>Assist in the training of less experience tellers or new hires.</li>
<li>Assist the Teller Supervisor with the daily operation of the teller line</li>
<li>Performs duties of the Teller Supervisor during their absence.</li>
<li>Follows all bank policies and procedures including security of the banks assets to minimize exposure.</li>
<li>Knowledge of bank products and service.</li>
<li>Utilizes sales techniques to recognize the needs of our customers and prospects and offer solutions</li>
<li>Meet or exceed individual teller incentive goals</li>
<li>Contribute to the overall branch goals</li>
</ul>
Job Specifications (Skills, Knowledge and Abilities Required)
<ul><li>Extensive cash handling</li>
<li>Retail Sales and Customer Service Experience</li>
<li>Thoroughly cross trained in all teller line related duties</li>
<li>Demonstrated decision and judgment making skills</li>
<li>Demonstrated success in achieving teller referral goals</li>
<li>Previous supervisory experience</li>
<li>Good listening and verbal communication skills</li>
<li>Detail oriented and organizational skills</li>
<li>Enthusiastic, goal oriented and customer focused.</li>
<li>One to two years Teller experience or one year Teller experience with supervisory experience
</li><li>High School diploma or GED required
</li><li>Computer experience and familiarity with Microsoft Office (Word, Excel, Outlook)
</li><li>Work involves sitting, extended period of standing, occasional walking and lifting up to 50 pounds.</li>
</ul>
Behavioral Skills

<ul><li>Consistently demonstrate behaviors associated with Brookline Bancorp's Core Four values: adaptability, accountability, leadership, and teamwork.
</li></ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified. This job description is subject to change at any time.

Beacon Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at hr@berkshirebank.com.</div>

Sr. Teller

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Beacon Bank

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Universal Banker

Sr. Teller