Abrar Admin

Beacon Bank

<div>Division: Retail Banking

Department: Various &ndash; Branch Network

Reports to: Branch Manager

Status: Non-Exempt

Grade: 4
Salary Range: $20.00 - $24.91

Salary range updated 4/10/2026. Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location.

Location: Rome, NY - 1629 Black River Blvd

Purpose/Objective:
Responsible for processing financial transactions including deposits, withdrawals, check cashing and loan payments in an efficient and accurate manner. Ensures every transaction is completed in accordance with bank policy and regulatory requirements. Consistently provides exceptional customer service while servicing and problem solving for our customers. Recognize opportunities to cross-sell the Bank's products and services to meet customer needs.
<h1 class="jobSectionHeader">Principal Duties and Responsibilities</h1>
<ul><li>Process teller transactions.</li>
<li>Maintain and balance a cash drawer.</li>
<li>Provide outstanding customer service.</li>
<li>Utilizes sales techniques to recognize the needs of our customers and prospects and offer solutions.</li>
<li>Meet or exceed individual teller incentive goals.
</li><li>Contribute to the overall branch goals in sales and service.</li>
<li>Follows all bank policies and procedures including security of the banks assets to minimize exposure.</li>
<li>Basic knowledge of bank products and services.</li>
<li>Maintains confidentiality of bank records and customer information.</li>
</ul>
Job Specifications (Skills, Knowledge and Abilities Required)
<ul><li>Minimum six months cash handling.</li>
<li>Retail Sales and Customer Service Experience.</li>
<li>Good listening and verbal communication skills.</li>
<li>Decision and judgment making skills.</li>
<li>Detail oriented and organizational skills.</li>
<li>Prompt and reliable attendance.</li>
<li>Enthusiastic, goal oriented and customer focused.</li>
<li>High School diploma or GED required.
</li><li>Computer experience and familiarity with Microsoft Office (Word, Excel, Outlook).</li>
<li>Perform all duties in compliance with BSA/AML regulations.</li>
</ul>
Behavioral Skills

<ul><li>Consistently demonstrate behaviors associated with Brookline Bancorp's Core Four values: adaptability, accountability, leadership, and teamwork.
</li></ul>The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified. This job description is subject to change at any time.

Beacon Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at hr@berkshirebank.com.</div>

Teller

<div>Division: Retail Banking

Department: Various &ndash; Branch Network

Reports to: Branch Manager

Status: Non-Exempt

Grade: 6

Pay Range: $20.00 - $28.90

Salary range updated 4/10/2026. Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location.

Location: West Harrison, NY
Purpose/Objective:

Provides exceptional experiences while educating clients on a wide variety of products and services. Lead builder of client relationships in the financial center and performs outreach to clients, prospects, and the community. Ensures proper documentation and compliance for all new accounts, loan requests, and account maintenance.

Key Accountabilities:

<ul><li>Advises clients on product selection, capitalizes on relationship building opportunities, and establishes new accounts. Originates/closes consumer loans and second mortgage products, ensures proper documentation for all account maintenance, and handles safe deposit rentals and access where applicable. Has a working knowledge of Small Business and can accept applications as needed. Is adept at asking clients questions related to their finances and managing relationships with such tools as the Relationship Builder and Salesforce. Works with clients to refer partnership solutions such as Wealth, Insurance, Cash Management and Mortgage. Resolves routine and complex client issues or problems. Lead through lobby management, ensure prompt welcomes of assistance to clients, and genuinely thank clients for their business. Is proficient in the digital banking space and can assist clients with adoption. Stays abreast of all banking regulations and internal policies/procedures regarding products/services. 60%</li>
</ul>
<ul><li>May perform routine client service line duties as redeems and exchanges savings bonds, check encashment, deposit and payment processing, processes check orders and loan documents, prepares client correspondence, and may open and process incoming mail. Provides backup to Financial Center Manager, Assistant Banking Center Manager, or client service line as needed and facilitates and participates in branch team meetings. 20%</li>
</ul>
<ul><li>Participates in all internal sales/referral programs in order to achieve branch goals and support all bank-wide initiatives. Perform outreach to clients for such initiatives as the banks CAREs program and other community relations opportunities. 20%</li>
</ul>
<ul><li>Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one's duties.</li>
</ul>
Must be eligible to be registered in the Nationwide Mortgage Licensing System &amp; Registry for purposes of SAFE Act. Available to work Saturday hours and travel to nearby offices as required.

Education:

<ul><li>High school diploma or equivalent</li>
</ul>
Experience:

<ul><li>Proven experience in a goal-oriented sales or customer service environment</li>
<li>Cash handling experience preferred</li>
<li>Sales experience preferred</li>
</ul>
Skills &amp; Knowledge:

<ul><li>Strong verbal/written communication skills including telephone interactions</li>
<li>Proficient computer skills</li>
<li>Strong interpersonal skills</li>
<li>Problem solving skills</li>
<li>Excellent customer service skills</li>
<li>Cash Handling</li>
</ul>
Beacon Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at hr@berkshirebank.com.</div>

Personal Banking Rep - West Harrison, NY

<div>Department: Eastern Funding

Reports to: Customer Svc &amp; Collections Mgr
Status: Non-Exempt

Grade: 6

Salary Range: $20.00 - $28.90

Salary range updated 2/26/2026. Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location.

Location: Plainview, NY

Purpose/Objective:
The position is responsible for assisting the with all Eastern Funding LLC delinquent customer accounts.

Principal Duties and Responsibilities
<ul>
<li>Monitor and clear check and automatic debit bounces.</li>
<li>Notify loan officers and management team of action steps taken by collections representative.</li>
<li>Be proficient in the Company's accounting software system.</li>
<li>Answer all customers billing related inquires.</li>
<li>Make ACH date and bank changes as required.</li>
<li>Create check spreadsheet for all incoming checks received by Customer Service.</li>
<li>Maintain the Eastern Funding used equipment list.</li>
<li>Maintain the repossession &amp; returns list for all Specialty Vehicles.</li>
<li>Assist on repossession of equipment which requires visitation to the location for physical removal of assets.</li>
<li>Make suggestions to management with respect to loan workout.</li>
<li>Assist in house attorney in preparing default letter and in other legal matters.</li>
<li>Know and understand the company's BSA/AML compliance policies, and participate in the company's ongoing compliance training.</li>
<li>Do other assignments as directed by CM.</li>
</ul>
Job Specifications (Skills, Knowledge and Abilities Required)
<ul>
<li>Bachelor's degree preferred.</li>
<li>2 &ndash; 4 years of collections experience.</li>
<li>Strong verbal communications.</li>
<li>Ability to multitask and problem solve.</li>
<li>Ability to work independent and understand the need for timely response and proactive measures.</li>
<li>Ability to work cooperatively with team and other department colleagues.</li>
<li>Working knowledge of computer software word excel and TValue.</li>
</ul>
Behavioral Skills

Consistently demonstrate behaviors associated with Beacon Bank's Core Four values: adaptability, accountability, leadership, and teamwork.
The above statements are intended to describe the general nature and level of work being performed by people assigned to this position. They are not intended to be an exhaustive list of all responsibilities, duties and skills required of personnel so classified. This job description is subject to change at any time.

Beacon Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at hr@berkshirebank.com.</div>

Collections Specialist

<div>Division: Beacon Bank &amp; Trust

Department: Call Center

Reports to: Call Center Manager

Status: Non-Exempt

Grade: 7

Pay Range: $20.50 - $32.12

Salary range updated 4/10/2026. Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location.

Location: Cranston, RI

Purpose/Objective:

Provides oversight and direction of daily work activities to a designated team of Customer Support Specialist to ensure quality performance and responses to customer inquiries, effective problem resolution, expansion of customer relationships and achieving both individual and team goals.
Key Accountabilities:

<ul><li>Responds to incoming calls from both internal and external customers. Ensures excellent customer service by responding to general account inquiries, deposit and loan rate requests, information about products and services, Internet Banking and ATM or Debit Card issues. Performs PIN resets, Internet banking and e-statement set up and check order requests. Responds to Web Support inquiries, files EFT complaints for customers reporting unauthorized electronic activity on accounts. Follows through with all customer issues and provides ongoing assistance as needed. Performs research to resolve issues; educates customer and promotes Berkshire Banks' products and services. Identifies and offers new opportunities and solutions to meet customers' needs. Identifies customers' needs and offers new opportunities to customers to meet established goals. Actively supports and participates in the continued development of sales environment within the call center. 40%</li>
<li>Oversees daily activity of designated Customer Support team. Handles complex calls and decision making. Assists with the development and coaching of team to identify and offer new opportunities to customers, develop, and expand customer relationships and to handle more complex sales and service issues; assists with monitoring call center sales and referral program. Maintains up to date knowledge of industry, products, and services to continually improve performance and efficiencies. Assists with the development, implementation, enhancement and support of call center strategies, initiatives, and growth. Maintains comprehensive knowledge of policies, procedures, products, services and related state and federal regulations. 30%</li>
<li>Participates in designated Customer Support Specialist team member performance management and resolve routine personnel issues. Works with Customer Support Manager to monitor department goals and objectives. May work with Customer Support trainers to administer the Customer Support onboarding process to ensure consistent delivery and to train designated team members to ensure a seamlessly integrated product/referral opportunity with each customer opportunity. May performs call monitoring and coaching and provide feedback to ensure the team is highly skilled and motivated and exemplifies Be First behaviors and values. Commits to achieving performance standards in individual as well as team performance; compiles necessary data and reports to track and improve Customer Support activity. Participates in the interview process and provides input for hiring decisions. 15%</li>
<li>Participates in special projects and support teams by providing ad hoc information and reporting. Identifies areas for process improvement and coaching opportunities. Provides input to Customer Support Manager to continually improve Call Center level of service, knowledge and the services provided to become a full-service, omni-channel contact center. Represents bank in appropriate community organizations. 15%</li>
<li>Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one's duties.
</li></ul>Education:
<ul>
<li>Associates Degree preferred, or equivalent work experience</li>
</ul>
Experience:
<ul>
<li>Minimum 2 years' banking experience</li>
<li>Minimum 1-year Call Center experience</li>
<li>Minimum 6-12 months in Berkshire Bank Call Center</li>
<li>Experience with working in and supervising teams in a remote environment. Flexible work schedule expectation support staff onsite as needed.</li>
</ul>
Skills &amp; Knowledge:

<ul><li>Customer service/sales skills</li>
<li>Problem solving ability</li>
<li>Strong verbal and written communication skills</li>
<li>Ability to handle multiple tasks</li>
<li>Technically proficient in operations &amp; procedures</li>
<li>Attention to detail</li>
</ul>
Beacon Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at hr@berkshirebank.com.</div>

Call Center Supervisor

<div>Division: Retail Banking

Department: Various &ndash; Branch Network

Reports to: Branch Manager

Status: Non-Exempt

Grade: 5

Salary Range: $20.00 - $27.13

Salary range updated 2/26/2026. Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location.

Location: West Boylston, MA

Purpose/Objective:
Identifies customer needs to make needs-based sales and build customer loyalty. Consistently strives to satisfy customers by providing memorable customer experiences and champions digital engagement. Performs general operational duties, including transactions for checking, savings, loans, and other assigned services. Builds positive customer relations as Bank's main point of customer contact; maintains working knowledge of established policies and operating procedures.
Key Accountabilities:

<ul><li>Customer Service &ndash; 50%
<ul><li>Creates an exceptional client experience by demonstrating Berkshire Bank's &ldquo;BeFIRST&rdquo; values displaying energy and spirit to create a positive and collaborative work environment.</li>
<li>Excels at client service skills at all times to promote a positive brand image for Bank through face-to-face communication and telephone etiquette. Leads through lobby management, ensures prompt welcomes of assistance to clients, and genuinely thanks clients for their business.
</li><li>Establishes, develops, and retains relationships with existing and potential clients by offering and selling products and services to meet the client's needs.</li>
<li>Demonstrates excellent client service skills, telephone etiquette and communication (verbal/written), abilities at all times to promote positive image for the Bank and build client loyalty.</li>
<li>Explains Bank policy and procedures to clients and resolves routine service concerns.
</li><li>Is adept at asking clients questions related to their finances and managing relationships with such tools as the Relationship Planner and Salesforce.</li>
<li>Works with clients to refer partnership solutions such as Wealth, Insurance, Cash Management, and Mortgage.
</li><li>Is proficient in the digital banking space and can assist clients with adoption.
</li></ul></li><li>Client Service Line Duties &ndash; 50%
<ul><li>Executes an extensive variety of client transactions accurately and efficiently to build client relationships and trust in accordance with established Bank regulations, policies, and procedures.</li>
<li>Maintains working knowledge of all products offered by the Bank and corresponding regulations, policies, and procedures.</li>
<li>Handles large amounts of cash in an organized, timely and accurate fashion. Balances own cash drawer daily within the prescribed balancing guidelines.
</li><li>Acts as significant deterrent of robbery and fraud loss to Bank by following procedures and regulations and knowing the client.
</li><li>Assists in daily office work to ensure proper balancing of branch and timely delivery of work to appropriate departments.
</li><li>Provides back up to Financial Center Manager, Assistant Financial Center Manager, and Financial Center Supervisor as needed and facilitates and participates in branch staff meetings.</li>
</ul></li><li>Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one's duties.</li>
</ul>
Available to work Saturday hours and travel to nearby offices as required.

Percentage of time spent on each area of key accountabilities will vary from branch to branch.

Education:

<ul><li>High school diploma or equivalent</li>
<li>Banking courses a plus</li>
</ul>
Experience:

<ul><li>Proven experience in a goal-oriented sales or customer service environment</li>
<li>Cash handling experience preferred</li>
<li>Sales experience preferred</li>
</ul>
Skills &amp; Knowledge:

<ul><li>Superior customer service skills</li>
<li>Strong communication (verbal/written) skills, with ability to conduct face-to-face interaction</li>
<li>Ability to identify customer needs and make appropriate sales</li>
<li>Basic computer skills</li>
<li>Interpersonal skills</li>
</ul>
Beacon Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at hr@berkshirebank.com.</div>

Universal Banker

<div>Division: Retail Banking

Department: Various &ndash; Branch Network

Reports to: Branch Manager

Status: Non-Exempt

Grade: 5

Salary Range: $20.00 - $27.13

Salary range updated 2/26/2026. Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location.

Location: Canterbury, CT

20 hours per week

Purpose/Objective:
Identifies customer needs to make needs-based sales and build customer loyalty. Consistently strives to satisfy customers by providing memorable customer experiences and champions digital engagement. Performs general operational duties, including transactions for checking, savings, loans, and other assigned services. Builds positive customer relations as Bank's main point of customer contact; maintains working knowledge of established policies and operating procedures.
Key Accountabilities:

<ul><li>Customer Service &ndash; 50%
<ul><li>Creates an exceptional client experience by demonstrating Berkshire Bank's &ldquo;BeFIRST&rdquo; values displaying energy and spirit to create a positive and collaborative work environment.</li>
<li>Excels at client service skills at all times to promote a positive brand image for Bank through face-to-face communication and telephone etiquette. Leads through lobby management, ensures prompt welcomes of assistance to clients, and genuinely thanks clients for their business.
</li><li>Establishes, develops, and retains relationships with existing and potential clients by offering and selling products and services to meet the client's needs.</li>
<li>Demonstrates excellent client service skills, telephone etiquette and communication (verbal/written), abilities at all times to promote positive image for the Bank and build client loyalty.</li>
<li>Explains Bank policy and procedures to clients and resolves routine service concerns.
</li><li>Is adept at asking clients questions related to their finances and managing relationships with such tools as the Relationship Planner and Salesforce.</li>
<li>Works with clients to refer partnership solutions such as Wealth, Insurance, Cash Management, and Mortgage.
</li><li>Is proficient in the digital banking space and can assist clients with adoption.
</li></ul></li><li>Client Service Line Duties &ndash; 50%
<ul><li>Executes an extensive variety of client transactions accurately and efficiently to build client relationships and trust in accordance with established Bank regulations, policies, and procedures.</li>
<li>Maintains working knowledge of all products offered by the Bank and corresponding regulations, policies, and procedures.</li>
<li>Handles large amounts of cash in an organized, timely and accurate fashion. Balances own cash drawer daily within the prescribed balancing guidelines.
</li><li>Acts as significant deterrent of robbery and fraud loss to Bank by following procedures and regulations and knowing the client.
</li><li>Assists in daily office work to ensure proper balancing of branch and timely delivery of work to appropriate departments.
</li><li>Provides back up to Financial Center Manager, Assistant Financial Center Manager, and Financial Center Supervisor as needed and facilitates and participates in branch staff meetings.</li>
</ul></li><li>Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one's duties.</li>
</ul>
Available to work Saturday hours and travel to nearby offices as required.

Percentage of time spent on each area of key accountabilities will vary from branch to branch.

Education:

<ul><li>High school diploma or equivalent</li>
<li>Banking courses a plus</li>
</ul>
Experience:

<ul><li>Proven experience in a goal-oriented sales or customer service environment</li>
<li>Cash handling experience preferred</li>
<li>Sales experience preferred</li>
</ul>
Skills &amp; Knowledge:

<ul><li>Superior customer service skills</li>
<li>Strong communication (verbal/written) skills, with ability to conduct face-to-face interaction</li>
<li>Ability to identify customer needs and make appropriate sales</li>
<li>Basic computer skills</li>
<li>Interpersonal skills</li>
</ul>
Beacon Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at hr@berkshirebank.com.</div>

PT Universal Banker

<div>
 
 Division:
 
 Retail Banking
 
 
 
 Department:
 
 Call Center
 
 
 
 Reports to:
 
 Call Center Manager
 
 
 
 Status:
 
 Non-Exempt
 
 
 
 Grade:
 
 6
 
 
 
 Pay Range:
 
 $20.00 - $28.90
 
 
 
 Salary range updated 2/26/2026. Actual compensation within the pay range will be determined based on factors including, but not limited to, skills, prior relevant experience, and specific work location.
 
 
 
 
 Location:
 
 Hybrid - Pittsfield, MA - 99 North St
 
 
 
 Purpose/Objective
 
 
 
 Provides superior customer service and demonstrates desire to help responding to calls from both internal and external customers. Serves as the customer service telephone liaison for Berkshire Bank. Responds to inquiries, performs research to resolve issues, educates customers, and promotes Berkshire Bank&rsquo;s products and services. Identifies and offers new opportunities and solutions to meet customer&rsquo;s needs.
 
 
 
 Key Accountabilities
 
 
 
 <ul>
 <li>
 Responds to incoming calls from both internal and external customers. Ensures excellent customer service by responding to general account inquiries, deposit and loan rate requests, information about products and services, Online Banking and ATM/Debit Card issues. Performs PIN resets, Online Banking and e-Statement set up and check order requests. Compiles information from customer and files EFT complaints for reports of unauthorized electronic activity on accounts. Follows through with all customer issues and provides ongoing assistance as needed. Identifies customer needs and offers new opportunities to customers by cross selling or referring to appropriate business line to deepen customer relationships. Supports and participates in bank initiatives and sales campaigns. 45%
 </li>
 <li>
 Researches and resolves customer issues; manages difficult situations. Follows up on all resolutions to ensure customer satisfaction. Identifies and escalates difficult customer situations to the appropriate party. Prepares customer correspondence as needed. 20%
 </li>
 <li>
 Processes all applicable customer account documentation to ensure compliance with Bank policy. 10%
 </li>
 <li>
 Stays abreast of products and service offered, applicable laws and regulations, and policies and procedures. Continually advances level of knowledge to ensure the development of a full-service, omni-channel contact center which may include account opening, loan applications, loan payments, live chat, and various other customer service requests. 10%
 </li>
 <li>
 Provides back up Sr. Customer Support Specialist to help coach and mentor new team members as needed. 5%
 </li>
 <li>
 Ensures compliance with all banking laws, rules, regulations, and prescribed policies/practices/procedures necessary to reduce risk and uphold ethical standards related to and required by one&rsquo;s duties. 10%
 
 
 </li>
 </ul>
 
 Education
 
 
 
 <ul>
 <li>
 High School diploma
 
 
 </li>
 </ul>
 
 Experience
 
 
 
 <ul>
 <li>
 Minimum 1 year banking experience
 
 
 </li>
 </ul>
 
 Skills &amp; Knowledge
 
 
 
 <ul>
 <li>
 Proficient with MS Office products (Word &amp; Excel) and the Internet
 </li>
 <li>
 Problem solving ability
 </li>
 <li>
 Excellent customer service skills
 </li>
 <li>
 Ability to work in team environment
 </li>
 <li>
 Ability to multi-task
 
 
 </li>
 </ul>
 Beacon Bank is an Equal Opportunity Employer - all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, or national origin. If you would like to contact us regarding the accessibility of our website, need assistance completing the application process, or would like to request alternative methods of applying, please contact us at hr@berkshirebank.com.
</div>

Call Center Representative

Join Beacon Bank and explore 8   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.