Qureos Mentor

Bear Robotics

<div>
 
 Job Title:
 
 Robotics Field Engineer
 
 
 
 Department:
 
 Robotics Field Engineering
 
 
 
 
 Job Level:
 
 
 L3
 
 
 
 
 FLSA:
 
 
 Exempt
 
 
 
 Job Summary
 
 
 
 The Robotics Field Engineer I will deploy, maintain, and support Bear Robotics&rsquo; robotic solutions across a variety of industry settings, including restaurants, senior living communities, hotels, casinos, corporate campuses, and sports venues. This role provides both remote and on-site customer support, performs routine and Level 1 robot repairs, and contributes to product feedback and continuous improvement. The engineer will be on-call one weekend per month and travel frequently to customer sites and Bear Robotics&rsquo; US offices.
 
 
 
 Key Duties/Responsibilities
 
 
 
 <ul>
 <li>
 Install and set up robots in various industry settings according to site-specific requirements and specifications.
 </li>
 <li>
 Collaborate with on-site customer contacts to ensure seamless integration of robots into existing workflows.
 </li>
 <li>
 Conduct thorough testing to ensure optimal robot performance and functionality.
 </li>
 <li>
 Train end-users on day-to-day operational use, upkeep, maintenance, and troubleshooting.
 </li>
 <li>
 Monitor operational performance of deployed robots and recommend improvements.
 </li>
 <li>
 Respond promptly to customer inquiries and technical support requests, including hotline calls.
 </li>
 <li>
 Maintain accurate records of all customer support activities in the CRM and track assets meticulously.
 </li>
 <li>
 Perform root cause analysis and execute corrective actions for product failures.
 </li>
 <li>
 Troubleshoot and diagnose technical issues, escalating to higher-level support as needed.
 </li>
 <li>
 Provide feedback to internal teams to represent the &ldquo;voice of the customer&rdquo; and improve products.
 </li>
 <li>
 Occasionally test prototype features and recommend modifications.
 </li>
 <li>
 Perform Level 1 repairs and routine maintenance, including software updates, hardware inspections, and component replacements.
 </li>
 <li>
 Ensure adherence to safety protocols and identify potential hazards during deployments.
 </li>
 <li>
 Work flexible hours to support customer operations across multiple sites.
 </li>
 <li>
 Be on-call one weekend per month to provide urgent customer support.
 </li>
 <li>
 Travel frequently to regional customer locations and Bear Robotics&rsquo; US offices.
 </li>
 <li>
 Perform other related duties as assigned.
 
 
 </li>
 </ul>
 
 Supervisory Responsibilities
 
 
 
 <ul>
 <li>
 None
 
 
 </li>
 </ul>
 
 Required Skills/Abilities/Qualifications
 
 
 
 <ul>
 <li>
 Excellent verbal and written communication skills.
 </li>
 <li>
 Strong interpersonal and customer service skills.
 </li>
 <li>
 Excellent organizational skills, attention to detail, and time management.
 </li>
 <li>
 Ability to read and occasionally edit code.
 </li>
 <li>
 Strong troubleshooting and problem-solving skills.
 </li>
 <li>
 Ability to work independently in high-paced and sometimes stressful environments.
 </li>
 <li>
 Valid driver&rsquo;s license with a clean record.
 </li>
 <li>
 Proficiency with Google Suite and Slack.
 </li>
 <li>
 Current resident of Denver, CO or surrounding locations.
 
 
 </li>
 </ul>
 
 Preferred Skills/Abilities/Qualifications
 
 
 
 <ul>
 <li>
 Experience with Linux Terminal or coding.
 </li>
 <li>
 Restaurant/hospitality experience preferred.
 </li>
 <li>
 Previous customer-facing technical support experience.
 </li>
 <li>
 Experience with data visualization tools such as Looker, Tableau, or PowerBI.
 
 
 </li>
 </ul>
 
 Education/Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s Degree or equivalent experience in Computer Science, Software Engineering, Electrical Engineering, Robotics Engineering, or a related engineering discipline.
 </li>
 <li>
 Experience in a customer-facing technical role.
 
 
 </li>
 </ul>
 
 Physical Requirements
 
 
 
 The physical demands described here are representative of those required to successfully perform the essential functions of this job. Reasonable accommodations may be made for individuals with disabilities.
 
 
 <ul>
 <li>
 Prolonged periods of sitting, standing, and walking, including time at a desk and in industrial or customer environments.
 </li>
 <li>
 Frequent bending, stooping, kneeling, climbing, and reaching to install, maintain, and repair robots.
 </li>
 <li>
 Ability to lift and maneuver objects up to 80 lbs.
 </li>
 <li>
 Ability to operate hand tools, power tools, and testing equipment.
 </li>
 <li>
 Specific vision abilities required include close vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
 </li>
 <li>
 Ability to communicate clearly, hear, and respond effectively in noisy environments.
 </li>
 <li>
 Frequent travel to customer sites and overnight travel to other offices (up to 80%).
 
 
 </li>
 </ul>
 The pay range for this position is $60k to 75K + discretionary annual performance bonus. Pay is dependent on the applicant's relevant experience.
 
 
 
 Bear Robotics, Inc. is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state or federal law or local ordinance.
 
</div>

Robotics Field Engineer I

<div>
 
 Job Title:
 
 Robotics Field Engineer II
 
 
 
 Department:
 
 Robotics Field Engineering
 
 
 
 
 Job Level:
 
 
 L4
 
 
 
 
 FLSA:
 
 
 Exempt
 
 
 
 Job Summary
 
 
 
 The Robotics Field Engineer II will deploy, maintain, and support Bear Robotics&rsquo; industrial and warehouse robotics solutions, ensuring seamless integration into customer operations. This role requires hands-on experience with AGV and AMR systems, industrial engineering knowledge, and strong mechanical and system integration skills. The engineer will be instrumental in launching and growing our industrial robotics vertical, provide on-call support to customers one weekend per month, and travel frequently to customer locations and Bear Robotics&rsquo; US offices as needed.
 
 
 
 Key Duties/Responsibilities
 
 
 
 <ul>
 <li>
 Deploy, install, and configure robotics systems in industrial and warehouse environments according to site-specific requirements.
 </li>
 <li>
 Provide on-site technical support, including repairs, maintenance, troubleshooting, and networking.
 </li>
 <li>
 Integrate robotics solutions into existing workflows and industrial systems.
 </li>
 <li>
 Conduct testing and validation to ensure optimal robot performance and reliability.
 </li>
 <li>
 Train end-users on robot operation, upkeep, and troubleshooting.
 </li>
 <li>
 Monitor deployed robots and recommend improvements for operational efficiency.
 </li>
 <li>
 Maintain accurate records of support activities, assets, and system changes.
 </li>
 <li>
 Perform root cause analysis and execute corrective actions for robot failures.
 </li>
 <li>
 Escalate complex issues to higher-level support as needed.
 </li>
 <li>
 Provide feedback to internal teams to enhance product performance and industrial integration.
 </li>
 <li>
 Ensure adherence to safety protocols and identify potential hazards.
 </li>
 <li>
 Work flexible hours to support customer operations across multiple sites.
 </li>
 <li>
 Be on-call one weekend per month to provide urgent customer support.
 </li>
 <li>
 Travel frequently to customer locations and Bear Robotics&rsquo; US offices as required.
 </li>
 <li>
 Contribute to the launch and growth of Bear Robotics&rsquo; industrial robotics vertical.
 </li>
 <li>
 Perform other related duties as assigned.
 
 
 </li>
 </ul>
 
 Supervisory Responsibilities
 
 
 
 <ul>
 <li>
 None.
 
 
 </li>
 </ul>
 
 Required Skills/Abilities/Qualifications
 
 
 
 <ul>
 <li>
 On-site field experience with robotics deployments
 </li>
 <li>
 Hands-on experience with AGV and AMR systems
 </li>
 <li>
 System integration knowledge
 </li>
 <li>
 Industrial engineering background
 </li>
 <li>
 Mechanical and maintenance skills
 </li>
 <li>
 Familiarity with warehouse systems and industrial workflows
 </li>
 <li>
 Excellent troubleshooting and problem-solving skills
 </li>
 <li>
 Strong customer service and interpersonal skills
 </li>
 <li>
 Ability to work flexible hours, including occasional weekend on-call support
 </li>
 <li>
 Frequent regional travel to customer locations and travel to US offices as needed
 </li>
 <li>
 Valid driver&rsquo;s license with a clean record
 
 
 </li>
 </ul>
 
 Preferred Skills/Abilities/Qualifications
 
 
 
 <ul>
 <li>
 Previous experience integrating robotics in industrial or warehouse applications
 </li>
 <li>
 Experience with Linux Terminal, coding, or automation tools
 </li>
 <li>
 Data visualization experience (Looker, Tableau, PowerBI)
 </li>
 <li>
 Multi-site industrial deployment experience
 
 
 </li>
 </ul>
 
 Education/Experience
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s or Master&rsquo;s Degree in Industrial Engineering, Robotics Engineering, Mechanical/Electrical Engineering, or related discipline
 </li>
 <li>
 2+ years of customer-facing technical or field engineering experience
 
 
 </li>
 </ul>
 
 Physical Requirements
 
 
 
 The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
 
 <ul>
 <li>
 Prolonged periods of sitting, standing, and walking, including time at a desk and on industrial/warehouse floors.
 </li>
 <li>
 Frequent bending, stooping, kneeling, climbing, and reaching to install, maintain, and repair robotics systems.
 </li>
 <li>
 Ability to lift, carry, and maneuver objects up to 50 lbs, including robot components and equipment.
 </li>
 <li>
 Ability to operate hand tools, power tools, and testing equipment.
 </li>
 <li>
 Specific vision abilities required include close vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
 </li>
 <li>
 Ability to communicate clearly, hear, and respond to others in industrial environments.
 </li>
 <li>
 Ability to travel frequently, including regional travel to customer sites and occasional travel to US offices.
 </li>
 <li>
 Capacity to work in varied environmental conditions (e.g., warehouses, factories) that may involve temperature fluctuations, noise, or other industrial conditions.
 
 
 </li>
 </ul>
 The pay range for this position is $74k - $93k base salary + discretionary annual performance bonus. Pay is dependent on the applicant's relevant experience.
 
 
 
 Bear Robotics, Inc. is proud to be an Equal Opportunity Employer. We do not discriminate on the basis of race, color, ancestry, national origin, religion or religious creed, mental or physical disability, medical condition, genetic information, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity, gender expression, age, marital status, military or veteran status, citizenship, or other characteristics protected by state or federal law or local ordinance.
 
</div>

Robotics Field Engineer II

Join Bear Robotics and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Bear Robotics

ABOUT_COMPANY

Robotics Field Engineer I

Robotics Field Engineer II