Qureos Mentor

Beneficial State Bank

Our ideal candidate: We are seeking candidates deeply committed to our mission: to transform the banking industry from within. We lead by example, collaborate with and invest in change-makers and build sustainable prosperity in our communities.
 
Who we are: Beneficial State is one of only a handful of B-Corp banks in the nation and one of the highest-rated B-Corps on the planet. That means that we subscribe to a rigorous evaluation standard that measures our positive impact, not just our profitability. We demonstrate how a bank can combine social equity, environmental sustainability, and business stability to create a better financial system – a system that drives inclusive prosperity to benefit people and the planet. #BCorp #WeAreBCorps
 
Join our team: If you are ready to do challenging and transformative work that will build a brighter future for us all, and you are hungry to bring your passion and energy to the table, we welcome your application.
 
TITLE: JOB CODE: 
FLSA: Non-Exempt or Exempt SALARY GRADE: 3
 JOB FAMILY: Retail UNION REPRESENTATION: CWA 7901/9412
 DEPARTMENT: Pearl Branch SUPERVISORY ROLE Y/N: N
 SCHEDULE: LOCATION: Monday-Friday On-Site CATEGORY: Full-Time
 REVISION DATE: 03/26
 
POSITION OVERVIEW
 The position of Relationship Banker reports to the Branch Manager. You will develop new and existing business and consumer banking relationships by actively sourcing new business from prospective clients and by contacting existing clients to retain and expand banking relationships, to meet or exceed assigned goals. This position is a unionized position through the Communication Workers of America.
 
ESSENTIAL DUTIES
 Sales and Networking
 <ul>
<li>You will grow new business by sourcing and researching prospects, organizations, and centers of influence; expand existing business by identifying clients to contact, planning and executing business development activities consisting of calling on existing and potential clients, both in person and by phone.</li>
<li>You will actively assess clients' financial information by completing a Needs Assessment to determine their current and future financial needs. Summarize and discuss the opportunities uncovered, recommend, present and offer appropriate bank products and services.</li>
<li>Coach and collaborate with Customer Service Representatives to identify referral opportunities on products, programs, and service</li>
<li>Deliver an extraordinary clients experience based on the process and protocols established by the Branch and Retail Banking</li>
<li>Reviews new and existing customer-related daily reports such as the closed account report, new account report, CD maturity report, and the CD projected maturity report monthly</li>
<li>Proactively assess customers financial information by completing a Needs Assessment to determine total current and future financial needs</li>
<li>Recommends, present and sell appropriate products and services identified through the Needs Assessment process</li>
<li>Refers customer as necessary to the Senior Relationship Banker, Branch Manager, or appropriate department to cross-sell corresponding services or products</li>
</ul>
Operations
 <ul>
<li>If it becomes necessary to conduct Teller transactions, ensure operational procedures are being followed, maintain the cash drawer within prescribed limits, and meet cash balancing requirements. Leverage transactions to identify Cross sell, new customer acquisition, and Referral opportunities.</li>
<li>If it becomes necessary, provide back-up or coverage for critical operational tasks and activities</li>
<li>Opens new safe deposit boxes for customer (if applicable)</li>
<li>Exemplify and deliver the Bank’s mission, vision, values, goals, and culture through your personal behavior, decision making, and value provided to customers.</li>
<li>Responsible for adhering to all bank operational and security policies and procedures, including compliance and privacy policies and procedures to maintain customer confidentiality</li>
<li>Ensure customer information meets all bank and regulatory documentation</li>
<li>Ensures compliance with all state and federal regulations and internal company policies, including but not limited to BSA / Anti-Money Laundering, Fair Lending, Privacy, and Anti-Discrimination, to the extent each applies to current job responsibilities</li>
</ul>
Other
 <ul>
<li>Completes mandatory compliance training in accordance with established deadlines.</li>
</ul>
The position performs duties specific to the position and other functions as assigned.
 
ROLE COMPETENCIES/SKILLS
 
<ul>
<li>Attention to Detail</li>
<li>Collaboration & Communication</li>
<li>Diversity & Inclusion</li>
<li>Execution & Ownership</li>
<li>Time Management</li>
<li>Customer Support Systems</li>
<li>Networking</li>
<li>Relationship Building</li>
<li>Working under Pressure</li>
<li>Effective Communication</li>
</ul>
ENVIRONMENT, PHYSICAL & MENTAL ACTIVITIES
 <ul>
<li>The incumbent is in a non-confined office-type setting in which they are free to move about at will. It may include some minor annoyances such as noise, odors, drafts, etc.</li>
<li>The incumbent in the course of performing this position spends time writing, typing, speaking, listening, lifting (up to 10 pounds), driving, carrying, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), sitting, pulling, walking, standing, squatting, kneeling and reaching.</li>
<li>The incumbent for this position may operate any or all of the following: personal computer, cellular telephone, printer, fax, and other standard office equipment.</li>
<li>The incumbent in this position must be able to accommodate reading documents or instruments, detailed work, problem solving, customer contact, reasoning, math, language, presentations, verbal and written communication, analytical reasoning, stress, multiple concurrent tasks and constant interruptions.</li>
<li>The work environment characteristics, physical and mental demands described here are representative of those an employee encounters while performing the essential functions of this job.</li>
<li>Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.</li>
</ul>
POSITION REQUIREMENTS
 Minimum Qualifications
 <ul>
<li>Competencies/Skills listed above, as well as:</li>
<li>High School diploma or equivalent work-related experience</li>
<li>3 years of experience in commensurate training in retail activities, including sales and cash handling</li>
<li>Proficient in use of Microsoft Office applications.</li>
<li>Must possess positive and professional customer service and sales skills</li>
<li>Strong computer skills, specifically in Microsoft Windows environment</li>
<li>Effective oral, written and interpersonal communication skills with the ability to apply common sense to carry out instructions, interpret documents, understand procedures, write reports and correspondence, and speak clearly to customers and employees</li>
<li>Good organizational and time management skills</li>
<li>Ability to work with general supervision while performing duties</li>
</ul>
Preferred Qualifications
 <ul>
<li>Experience and knowledge in management and branch operations</li>
<li>Knowledge of related state and federal banking compliance regulations and other Bank operational policies</li>
<li>Ability to deal with routine problem involving multiple facets and variables in standardized situations</li>
<li>Must exercise accuracy, alertness, good judgment, initiative, courtesy, tact and patience in dealing with customers, both internal and external, as well as vendors/suppliers used by the Bank</li>
<li>Thorough knowledge of all retails products and services</li>
<li>Proven customer services, interpersonal, and relationship building skills</li>
<li>Effective selling, cross-selling and referral skills</li>
<li>Strong mathematical, problem-solving and negotiation skills</li>
<li>Ability to analyze customer credit data and other related financial information</li>
<li>Previous experience in a financial sales representative-oriented role</li>
<li>Current Driver’s license and a vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities</li>
</ul>
Management reserves the right to change this position description at any time according to business needs.
 
COMPENSATION
 The posted pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role but may include ranges from the different geographies where this position may be based. New employees' starting pay is usually from the start of the range to approximately 25% of the max, more qualified and/or experienced employees may start near the middle of the range for their geography. We may ultimately pay more or less than this range.
 
Compensation for our organization is based on factors that include the role, required knowledge, skills, abilities and competencies, and candidates’ relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. Our pay ranges are based on national living wage indexes, such as MIT's living wage index, to enable us to pay our employees beyond what are standard practices for many employers, and also take into account geographically-specific recent compensation market survey data for each position.
 
BENEFITS
 Beneficial State Bank’s benefits include a comprehensive package designed to support you and your eligible dependents. We focus on the holistic health of our team members and promote work-life balance.
 
Our benefit package includes: 
<ul>
<li>Medical / Dental / Vision / Basic Life / STD / LTD</li>
<li>Vacation Days: 2-4 weeks depending on role</li>
<li>Sick Days: 12 days per year</li>
<li>Holidays: 11 days per year</li>
<li>401(K) / ROTH / FSA / HSA / EAP</li>
<li>Education and Adoption Assistance</li>
<li>Bank-Wide Annual Discretionary Bonus Program</li>
<li>Production-based incentive program available for some roles.</li>
<li>Paid Volunteer Time: 4 days per year / annual match of qualifying employee donations</li>
<li>Paid Sabbatical Program after 5 years of service</li>
<li>Pet Benefits</li>
</ul>
For detailed information about our benefits, please visit http://www.beneficialstatebank.com/about-us/careers
 You are welcome here at Beneficial State Bank. We are an equal opportunity employer and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, national origin, gender identity, disability or veteran status.

Relationship Banker

Our ideal candidate: We are seeking candidates deeply committed to our mission: to transform the banking industry from within. We lead by example, collaborate with and invest in change-makers and build sustainable prosperity in our communities.
 
Who we are: Beneficial State is one of only a handful of B-Corp banks in the nation and one of the highest-rated B-Corps on the planet. That means that we subscribe to a rigorous evaluation standard that measures our positive impact, not just our profitability. We demonstrate how a bank can combine social equity, environmental sustainability, and business stability to create a better financial system – a system that drives inclusive prosperity to benefit people and the planet. #BCorp #WeAreBCorps
 
Join our team: If you are ready to do challenging and transformative work that will build a brighter future for us all, and you are hungry to bring your passion and energy to the table, we welcome your application.
 
TITLE: Other JOB CODE: N/A
 FLSA: Non-Exempt SALARY GRADE: Grade 3
 CATEGORY: Full-time UNION REPRESENTATION: CWA 7901/9412
 SCHEDULE: LOCATION: Monday-Friday On-Site SUPERVISORY ROLE Y/N: N
 REVISION DATE: 10/2025
 
POSITION OVERVIEW
 Customer Service Representatives (CSR's) are responsible for delivering extraordinary customer service and helping customers reach their financial goals by cross-selling bank products and referring customers to the Branch Manager or Senior Relationship Banker.
 
A CSR is the main point of contact for customers and prospects visiting the branch and need to provide a high level of service by responding to customer inquiries, processing transactions, resolving issues, or referring them to the appropriate branch employee for assistance fulfilling a service request, new product or service.
 
This position is a unionized position through the Communication Workers of America
 
ESSENTIAL DUTIES
 <ul>
<li>Assist customers with consumer and commercial transactions, requests, and inquiries</li>
<li>Maintain a cash drawer within the assigned cash limits and meet cash balancing requirements</li>
<li>Process transactions efficiently and _securely while adhering to bank policies consisting of cash handling procedures, operational and compliance procedures, and Custom.er Identification procedures.</li>
<li>Engage customers in conversations, listen to identify then recommend appropriate bank products and services to best meet customers' needs</li>
<li>Introduce your customers to the Branch Manager or Senior Relationship Banker</li>
<li>Train customers on the digital, on line, and ATM options that make banking easier</li>
<li>Participate in sales promotions and meet monthly sales goals</li>
<li>Be a Continuous Learner. Participate in training programs that expand job knowledge</li>
<li>Perform back-up duties such as remote branch capture when necessary</li>
<li>May open new safe deposit boxes for customers and/or assist customers gain access to their existing safe deposit box adhering to all safe box procedures (applies to branches with safe deposit boxes)</li>
<li>When necessary, advise customer when holds are placed and availability of funds</li>
<li>Assist customers in ordering checks, endorsement stamps, and other accessories requested by customers</li>
<li>Assist Branch Operations Manager (BOM) in ordering, receiving, verifying, and distributing cash</li>
<li>Assist BOM or other branch employee to compile ATM deposits, night deposits, and mail-in deposits</li>
<li>Promotes the Bank's products and services, consistently cross-selling products at every opportunity</li>
<li>Answers and directs calls as needed</li>
<li>May assist in branch administrative tasks such as helping the BOM prepare copies to train new procedures.</li>
<li>May assist the loan servicing department as needed.</li>
<li>Displays and supports the Bank’s mission, vision, values, goals and culture at all times through one’s personal behavior, actions and decision making.</li>
<li>Manage individual risk related to credit, operational, reputational, regulatory and legal aspects of interactions and transactions done personally</li>
<li>Ensures compliance with all state and federal regulations and internal company policies, including but not limited to BSA/Anti-Money Laundering, Fair Lending, Privacy, and Anti-Discrimination, to the extent each applies to current job responsibilities.</li>
<li>Completes all online compliance training as assigned within specified due dates</li>
</ul>
The position performs duties specific to the position and other functions as assigned.
 
ROLE COMPETENCIES
 <ul>
<li>Customer support</li>
<li>Time Management</li>
<li>Task Management</li>
<li>Initiative</li>
<li>Effective communication</li>
<li>Attention to detail</li>
<li>Adaptability</li>
<li>Collaboration</li>
</ul>
ENVIRONMENT, PHYSICAL & MENTAL ACTIVITIES
 The incumbent is in a non-confined office-type setting in which they are free to move about at will. It may include some minor annoyances such as noise, odors, drafts, etc.
 
The incumbent in the course of performing this position spends time writing, typing, speaking, listening, lifting (up to 10 pounds), driving, carrying, seeing (such as close, color and peripheral vision, depth perception and adjusted focus), sitting, pulling, walking, standing, squatting, kneeling and reaching.
 
The incumbent for this position may operate any or all of the following: personal computer, cellular telephone, printer, fax, and other standard office equipment.
 
The incumbent in this position must be able to accommodate reading documents or instruments, detailed work, problem solving, customer contact, reasoning, math, language, presentations, verbal and written communication, analytical reasoning, stress, multiple concurrent tasks and constant interruptions.
 
The work environment characteristics, physical and mental demands described here are representative of those an employee encounters while performing the essential functions of this job.
 
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
 
POSITION REQUIREMENTS
 Minimum Qualifications
 <ul>
<li>Excellent customer service skills</li>
<li>Strong organization & time management skills</li>
<li>Team-oriented, approachable and work well with others</li>
<li>Possess strong oral and written communication skills</li>
<li>Strong math and problem-solving skills</li>
<li>Proficient in use of Microsoft Office applications.</li>
<li>High School diploma or equivalent work-related experience</li>
</ul>
Preferred Qualifications
 <ul>
<li>A year of experience or commensurate training in retail activities, including sales and cash handling</li>
</ul>
Management reserves the right to change this position description at any time according to business needs.
 
COMPENSATION
 The posted pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role but may include ranges from the different geographies where this position may be based. New employees' starting pay is usually from the start of the range to approximately 25% of the max, more qualified and/or experienced employees may start near the middle of the range for their geography. We may ultimately pay more or less than this range.
 
Compensation for our organization is based on factors that include the role, required knowledge, skills, abilities and competencies, and candidates’ relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. Our pay ranges are based on national living wage indexes, such as MIT's living wage index, to enable us to pay our employees beyond what are standard practices for many employers, and also take into account geographically-specific recent compensation market survey data for each position.
 
BENEFITS
 Beneficial State Bank’s benefits include a comprehensive package designed to support you and your eligible dependents. We focus on the holistic health of our team members and promote work-life balance.
 
Our benefit package includes: 
<ul>
<li>Medical / Dental / Vision / Basic Life / STD / LTD</li>
<li>Vacation Days: 2-4 weeks depending on role</li>
<li>Sick Days: 12 days per year</li>
<li>Holidays: 11 days per year</li>
<li>401(K) / ROTH / FSA / HSA / EAP</li>
<li>Education and Adoption Assistance</li>
<li>Bank-Wide Annual Discretionary Bonus Program</li>
<li>Production-based incentive program available for some roles.</li>
<li>Paid Volunteer Time: 4 days per year / annual match of qualifying employee donations</li>
<li>Paid Sabbatical Program after 5 years of service</li>
<li>Pet Benefits</li>
</ul>
For detailed information about our benefits, please visit http://www.beneficialstatebank.com/about-us/careers
 You are welcome here at Beneficial State Bank. We are an equal opportunity employer and all qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, national origin, gender identity, disability or veteran status.

Customer Service Representative

Join Beneficial State Bank and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Beneficial State Bank

About Company

Relationship Banker

Customer Service Representative