Qureos Mentor

Benton franklin health district

<div>Clerk-Typist/Receptionist I
The Position
GENERAL SUMMARY: Promotes and supports population health by providing a variety of clerical, administrative and technical support services such as providing specialized Program or Department specific information to internal and external customers; answering phones, scheduling appointments; interviewing internal and external customers to establish services needed; establishing and maintaining data files, drafting and editing documents and correspondence. The work is performed under direct supervision.
ESSENTIAL JOB FUNCTIONS:<ul><li>
Provide initial contact with clients and determine client service needs. Initiate and assist clients in completing forms. Assure information is correct and complete.
</li><li>Schedule client appointments, process paperwork associated with type of appointment.</li><li>
Register and establish clients into appropriate computer systems, create encounters for services.</li><li>
Perform check out requirements such as charge appropriate fees and reconcile payments. Schedules follow up appointments as necessary.
</li><li>Balance monies and cash drawer daily and readies deposit for the bank as necessary.
</li><li>Receive, screen and direct telephone calls on multi-line phone system.</li><li>
Responsible for department support including data entry, meeting minutes and report generation.</li><li>
Maintain electronic data and file management systems, process records requests.</li><li>
Maintain basic knowledge of programs offered and stay abreast of staff changes.</li><li>
Maintain inventory of forms and materials for department operations.
</li><li>Maintain current knowledge and comply with all RCW's, HIPPA regulations and department/agency policies and procedures to protect the privacy and security of protected health information and confidential info</li><li>
Operate standard office machines and equipment.</li><li>
Open, date stamp and sort incoming mail, orders supplies as needed, copying bulk projects, faxing and maintain office equipment.
</li><li>Type letters, create files, labels and other forms as needed.</li><li>
May be required to perform and document Medicaid Administrative Match activities per the Medicaid Administrative Match Training Manual for LHJs.</li><li>
Respond to public health emergency drills/exercises or actual events as requested.</li><li>
Other duties as assigned.</li></ul>
KNOWLEDGE, SKILLS AND ABILITIES:<ul><li>
Knowledge of the core functions and essential services of public health</li><li>
Knowledge of general office principles and practices, including cash handling
</li><li>Knowledge of software applications relative to the position assignment and ability to learn specialized software programs</li><li>
Knowledge of basic accounting and mathematics</li><li>
Knowledge of proper English grammar, usage and spelling</li><li>
Customer service skills in person and via telephone (discretion, patience, etiquette, professionalism)</li><li>
Skills in Typing/Keyboarding ability to type 40 wpm</li><li>
Oral and written communications skills</li><li>
Organizational skills</li><li>
Ability to keep accurate reports and records</li><li>
Ability to operate a multi-line phone system</li></ul>
The Requirements &amp; Selection Process
MINIMUM QUALIFICATIONS: High school graduate or GED. 1 year of front desk reception and customer service experience, prefer medical office background. Bilingual Spanish desired.
Additional Requirements: If selected for this position, the candidate may be required to occasionally drive during work hours. A valid driver's license may be required where driving is necessary to perform specific duties.
SELECTION PROCESS: The most qualified applicants, based in part upon evaluation of the completed application and related information will be invited for an interview.</div>

Clerk-Typist/Receptionist I

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Benton franklin health district

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Clerk-Typist/Receptionist I