Qureos Mentor

Berkshire

<div><div>Company Overview

Berkshire Residential Investments is a people-first real estate investment company who values not only the impact we make as a company, but the time we spend together in our high-performing teams. We value individual skills and perspectives to allow us to best serve our employees, investors, residents, and other stakeholders.

If you're interested in a workplace where everyone feels empowered to bring their full, authentic selves to work each day, come join our talented and growing team at Berkshire Residential Investments. Our environment of entrepreneurial spirit, culture of expertise and our people-first approach will allow you to thrive while continuing to grow in your career.</div>
Position Summary
The Training Specialist will own and drive the training facilitation of nationally approved courses for the communities that Berkshire owns and/or manages within their assigned division. The Training Specialist is a remote US-based role aligned with Eastern Time Zone (ET). Candidates from any US time zone may apply but must accommodate working standard ET business hours (typically 8:30 AM &ndash; 5:30 PM ET), with possible schedule adjustments; reasonable accommodations may be available.

Responsibilities include, but are not limited to:
<ul>
<li>Conduct all business in accordance with company policies and procedures, Fair Housing, Americans with Disabilities Act, Fair Credit Reporting Act, and all other laws pertaining to apartments and team member management</li>
<li>Consistently demonstrate use of tact and discretion</li>
</ul>
TRAINING

Conduct monthly Systems Training via video conference including, BUT NOT LIMITED TO:
<ul>
<li>Property Management Software: Customer Relationship Management platform(s); Payment platform(s), Resident Screening platform(s), Income &amp; Identity platform(s), Leasing and Deposit Accounting platform(s), Maintenance &amp; Mobile Maintenance Application(s), Work-orders and Make-Ready Unit platform(s) Renter's Insurance and additional products added</li>
<li>Collections Interface and Automated Collections. Collections Software/Systems: Internal Manual Collections &amp; Automated Collection platforms, outsourced deposit alternative platforms, and outsourced collection company platforms</li>
<li>Lead Management Software</li>
<li>Data Storage System(s) and any cloud-based backup systems</li>
<li>Purchasing &amp; Procurement platforms, from approval to invoice</li>
<li>Alternative Security Deposit Programs</li>
<li>Follow-up training when needed or requested</li>
<li>Plan, facilitate and communicate all related items for team members attending Facilitator led training. Ensure that all on demand system related classes are completed</li>
<li>Participate with demos, implementation, rollout, and training of new systems initiatives</li>
<li>Coordinate the training with 3rd party vendors and follow up with employees to ensure understanding of the programs</li>
<li>Assist with creation of training materials as requested</li>
</ul>
BERKSHIRE UNIVERSITY/LMS
<ul>
<li>Enter all facilitators led training classes in the LMS at least 60 days in advance of the class</li>
<li>Periodically review property learning plans for compliance of completion</li>
<li>Assist with creating on demand courses as requested</li>
</ul>
FINANCIAL TRAINING RESPONSIBILITIES
<ul>
<li>Assist and review Boston accounting bank rec discrepancies as needed</li>
<li>Train and monitor the collection procedures for current and former residents</li>
<li>Train eviction procedures in accordance with local laws</li>
<li>Complete the training sections of the &quot;Inspect What You Expect Checklist&quot; annually for each community</li>
</ul>
ADMINISTRATIVE
<ul>
<li>Participate in Acquisitions or Due Diligence tasks as requested</li>
<li>Review of the Berkshire Support Logs weekly</li>
<li>Participate in Property Audits with Compliance Trainer</li>
<li>Use a TEAM's channel to communicate with APM's</li>
</ul>
ON SITE TEAM MEMBER DEVELOPMENT
<ul>
<li>Recruit and interview Assistant Property Managers and Property Managers as requested</li>
<li>Mentor team members in Development Programs as requested</li>
<li>Participate in collaborating with Interns as requested by the Vice President of Training</li>
</ul>
MEETINGS AND CONFERENCE CALLS
<ul>
<li>Participate in weekly, monthly and &quot;as needed&quot; Training Department conference calls</li>
<li>Conduct and record combined monthly call for Assistant Managers, Business Managers, and Managers of Resident Retention</li>
<li>Participate in Property Managers monthly meetings as requested</li>
<li>Participate in National Overview Call and Town Hall meetings</li>
<li>Plan, facilitate and participate in Regional/Divisional meetings and events as requested</li>
<li>Attend Training meetings, conferences, and additional meetings as requested</li>
<li>Participate and support local and National Apartment Association and/or IREM activities</li>
<li>Participate in planning the Annual Leadership Conference as requested by the Vice President of Training</li>
<li>Participate in monthly MAP (Managers Advisory Panel) calls as schedule allows</li>
</ul>
ADDITIONAL RESPONSBILITIES
<ul>
<li>Perform any additional duties or tasks as assigned by the Assistant Vice President of Training</li>
<li>Perform any additional duties or tasks as assigned by the Vice President of Training</li>
</ul>
Knowledge/Experience:
<ul>
<li>At least three (3) years' experience in a training/facilitation role or the equivalent in on-the-job experience required</li>
<li>At least two (2) years' experience with Property Management Software Yardi &amp; EliseAI, as described under &quot;Training&quot; responsibilities</li>
<li>At least three (3) years' experience in the multifamily industry</li>
<li>Aptitude for organizing, prioritizing, and managing multiple priorities, using critical thinking and problem solving</li>
<li>Demonstrated multi-modal communication style that reaches every stakeholder, specifically excellent verbal, and written communications</li>
<li>Ability to communicate with and manage up to senior management</li>
<li>Collaborative working style with inclusive work and thinking behaviors, commitment to excellence in teams and work product, with a strong work ethic</li>
<li>Demonstrate emotional intelligence in high pressure and sensitive situations</li>
<li>Tenacity, patience, and perseverance to work with business deals from beginning to end of process</li>
<li>Represent the Berkshire employment brand well to candidates by seeking to understand the capabilities and insights of people with unique backgrounds, cultures, styles, and abilities</li>
<li>Maintain confidentiality of sensitive information and communications of information</li>
<li>Develop productive working relationships with all team members including internal clients and external third parties</li>
<li>Demonstrated high level of ethics and integrity with a straightforward and honest approach</li>
</ul>
Technical/Educational Requirements:
<ul>
<li>Bachelor's degree preferred or the equivalent in on-the-job experience</li>
<li>Demonstrated advanced Berkshire Property Management Software skills (e.g., Yardi, EliseAI)</li>
<li>Demonstrated ability to use and learn new technology (e.g., computers/hardware, mobile, software, cloud-based programs)</li>
<li>Proficiency with computers, keyboards, monitors and telephone</li>
<li>Proficiency in Microsoft Suite of Products (e.g., Word, Outlook, Excel, Teams, Power Point, SharePoint, Stream etc.)</li>
<li>At least two (2) years' experience in Berkshire preferred systems software platform (aka Property Management Software)</li>
<li>Proficiency with current versions of Windows, Edge, Azure</li>
<li>Proficiency with remote/virtual meeting technology and how to conduct online meetings/training</li>
<li>Proficiency with SharePoint &amp; Stream for internal social media content</li>
</ul>
Berkshire Residential offers an excellent benefits package, focusing on our employees' total health and wellness. We offer programs and incentives that promote physical, mental, financial, and behavioral wellbeing both within and beyond our workplace. Please visit our Careers page for full details &ndash; and to learn more about how we value our employees.<div>
We believe

Berkshire Residential values diversity, equity, inclusion and belonging. Berkshire is committed to providing equal opportunity in all practices, including employees and applicants for employment. We ensure that decisions affecting employees are made without regard to their race, color, creed, national origin, age, disability, gender, gender identity, sexual orientation, or any other protected status.</div></div>

Training Specialist

<div>
 
 Company Overview
 
 
 
 Berkshire Residential Investments is a people-first real estate investment company who values not only the impact we make as a company, but the time we spend together in our high-performing teams. We value individual skills and perspectives to allow us to best serve our employees, investors, residents, and other stakeholders.
 
 
 If you're interested in a workplace where everyone feels empowered to bring their full, authentic selves to work each day, come join our talented and growing team at Berkshire Residential Investments. Our environment of entrepreneurial spirit, culture of expertise and our people-first approach will allow you to thrive while continuing to grow in your career.
 
 
 <ul>
 <li>
 Tag you're it!!!!!....
 
 
 </li>
 </ul>
 
 
 Our "IT factor" means we are the best in what we do and are always striving to be even better!
 
 
 
 
 
 
 Team "IT FACTOR"
 
 
 
 
 
 Berkshire
 
 is a nationally respected property management team that creates memorable and valuable experiences for all of our stakeholders by attracting fun, engaging talent that is committed to excellence in everything we do! We own and manage our own properties, and we have one asset that sets us apart from the others &ndash;Berkshire people.
 
 
 We offer 3 weeks of vacation, personal development plans, great insurance, a 25% rent discount (and more!)... Take a look at what makes us different&hellip;.
 
 
 Our vision is to kindle an exceptional experience one relationship, one investment, and one neighborhood at a time.
 
 
 
 
 Here is what your day might look like....
 
 
 
 
 As one of our
 
 Maintenance Technicians'
 
 you are our right-hand! You are cheerful, performance-driven, resident-focused, hardworking, seriously playful, and goes the extra mile. Your passion is for quality and excellence in service.
 
 
 So, here are a few of the things that we believe are essential to being the best
 
 Maintenance Technician
 
 there is:
 
 
 <ul>
 <li>
 Will own and help drive the preservation of the property's physical attributes
 </li>
 <li>
 Provide complete support to management in upholding community and corporate standards, policies and procedures
 </li>
 <li>
 Ensure that all safety measures are enforced
 </li>
 <li>
 Assist in maintaining the shop, company equipment, inventory control and ensuring key security
 </li>
 <li>
 Be an inspector! Curb appeal is imperative, make sure the property looks its' best
 </li>
 <li>
 Provide excellent customer service to all prospective and existing residents and your teammates
 
 
 </li>
 </ul>
 
 
 Here are some of the things you have already conquered!
 
 
 
 
 <ul>
 <li>
 At least one year prior experience in the maintenance needs of a community
 </li>
 <li>
 Working knowledge of appliances, plumbing, electrical, carpentry, and building maintenance
 </li>
 <li>
 You are proficient in writing, speaking and understanding the English language
 </li>
 <li>
 You are able to use computers and related applications
 </li>
 <li>
 You are the ultimate jack of all trades!
 
 
 </li>
 </ul>
 EAS123
 
 
 
 We believe
 
 
 
 Berkshire Residential values diversity, equity, inclusion and belonging. Berkshire is committed to providing equal opportunity in all practices, including employees and applicants for employment. We ensure that decisions affecting employees are made without regard to their race, color, creed, national origin, age, disability, gender, gender identity, sexual orientation, or any other protected status.
</div>

Maintenance Technician (Future Opportunity)

Join Berkshire and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Berkshire

About Company

Training Specialist

Maintenance Technician (Future Opportunity)