Qureos Mentor

Berkshire Hathaway GUARD Insurance Companies

<div>Overview:
<div><b>Good Things Start Here.</b>
</div><div>Good things are happening at Berkshire Hathaway GUARD Insurance Companies&mdash;an A+ (Superior) rated, nationwide Property &amp; Casualty insurer backed by Berkshire Hathaway. With supportive leadership, collaborative teams, and opportunities to grow, GUARD is a place where people build meaningful, long‑term careers.</div><div><div><b>
Good Things You Can Count On.</b></div><ul><li>
Hybrid schedule: 2 days remote / 3 in‑office</li><li>
Predictable hours (no nights, weekends, or holidays)</li><li>
Competitive pay + generous PTO</li><li>
Medical, dental &amp; vision starting day one</li><li>
401(k), tuition reimbursement &amp; longevity bonuses</li></ul></div>
Responsibilities:
<div>
The <b>Service Operations Representative</b> position will support underwriting by handling real time endorsement requests from our partner agents through webchat contacts, ensuring customer satisfaction. Additionally, the individuals in this role will be responsible for handling underwriting operational workflow through our proprietary system. This role requires excellent communication and analytical skills, patience, and a customer-first mindset.
</div><h1 class="jobSectionHeader"><b>What You'll Do:</b></h1><ul><li>
Handle incoming chats from partner agents and internal contacts to help resolve underwriting inquiries for 1 or 2 lines of business.
</li><li>Handle endorsement requests from partner agents and clients that come through our proprietary workflow system for 1 or 2 lines of business</li><li>
Utilize company underwriting directives to review and process changes on in force commercial lines policies.
</li><li>Attend ongoing underwriting and service operations trainings to stay informed and ensure compliance.
</li><li>Assist internal and external customers with system issues related to the underwriting process, such as quoting and submitting change requests.</li></ul>
Qualifications:
<ul><li>High school diploma or equivalent required, bachelor&rsquo;s degree preferred</li><li>
Proven experience in customer service, preferably with insurance or underwriting environments.</li><li>
Strong attention to detail and ability to interpret and apply underwriting criteria accurately.</li><li>
Excellent written and verbal communication skills, with the ability to explain context information clearly.
</li><li>Demonstrated problem solving skills and sound judgement making.
</li><li>Ability to de-escalate high pressure situations and determine if further escalation is necessary.
</li><li>Comfortable working independently and collaboratively within a team.</li><li>
Hours for the position - Monday through Friday 8:00AM EST-4:30PM EST</li></ul><div><div><b>
Pay Rate:</b></div><div>
Starting rate of pay is $19.93 per hour for this position in Wilkes‑Barre, PA.</div><div></div><div><br>
The successful candidate is expected to work in one of our offices 3 days per week and also be available for travel as required.</div></div></div><div></div>

Service Operations Representative

<div>Overview:
<p><b>
Good Things Start Here.</b></p><p>
Good things are happening at Berkshire Hathaway GUARD Insurance Companies&mdash;an A+ (Superior) rated, nationwide Property &amp; Casualty insurer backed by Berkshire Hathaway. With supportive leadership, collaborative teams, and opportunities to grow, GUARD is a place where people build meaningful, long‑term careers.</p><div><b>
Good Things You Can Count On.</b></div><br>
<div></div><ul><li>
Hybrid schedule: 2 days remote / 3 in‑office</li><li>
Predictable hours (no nights, weekends, or holidays)</li><li>
Competitive pay + generous PTO</li><li>
Medical, dental &amp; vision starting day one</li><li>
401(k), tuition reimbursement &amp; longevity bonuses</li></ul>
Responsibilities:
<p><b>
Berkshire Hathaway GUARD Insurance Companies</b> is seeking a <b>Trucking Claims Specialist</b> to join our P&amp;C Claims Casualty team. This role reports to the <b>Director of Claims</b> and is responsible for investigating and resolving <b>commercial auto liability and physical damage claims</b>, with a focus on <b>trucking exposures</b>.</p><p></p><p><br>
The ideal candidate will bring strong legal and analytical skills, sound judgment, and a commitment to delivering high‑quality, defensible claims outcomes in complex and high‑exposure matters.</p><p></p><p><b><br>
Key Responsibilities</b></p><ul><li>
Investigate and resolve commercial auto liability and physical damage claims involving trucking exposures.</li><li>
Review and interpret policy language to determine coverage and collaborate with coverage counsel as needed.</li><li>
Manage a caseload of moderate to high complexity and exposure, developing and executing effective resolution strategies.</li><li>
Communicate with insureds, claimants, attorneys, body shops, and law enforcement to gather and evaluate relevant information.</li><li>
Partner with defense counsel and vendors to support litigation strategy, negotiation, and recovery efforts.</li><li>
Ensure claims are handled accurately, efficiently, and in compliance with service standards and regulatory requirements.</li><li>
Participate in file reviews, team meetings, and ongoing training to support continuous learning and professional development.</li></ul>
Qualifications:
<ul><li>Juris Doctor (JD) required.</li><li>
3+ years of experience in the trucking industry, including commercial auto or trucking claims management.</li><li>
Experience handling bodily injury and/or cargo exposures.</li><li>
Familiarity with trucking operations, FMCSA/DOT regulations, and multi‑jurisdictional claims practices.</li><li>
Strong analytical, negotiation, and legal reasoning skills, with the ability to manage multiple priorities.</li><li>
Proven ability to handle sensitive, high‑stakes claims with professionalism and sound judgment.</li><li>
Possession of applicable state adjuster licenses, or the ability to obtain required licenses.</li></ul><p><b>
Salary $130,000 - $170,000 + bonus</b></p><p><b>
In accordance with applicable pay transparency laws, this range represents a good</b><b>‐faith estimate. Final compensation will be determined based on factors such as experience, credentials, geographic location, and other considerations permitted by law.</b></p><p></p><p><b><br>
This role may be based out of any of our office locations, including:</b></p><p><b>
New York, NY; Parsippany, NJ; Conshohocken, PA; Wilkes‑Barre, PA; Alpharetta, GA; Rosemont, IL; Plano, TX; Scottsdale, AZ; and Rancho Cordova, CA.</b></p></div>

Trucking Liability Claims Specialist (JD Required)

<div>Overview:
<p><b>
Good Things Start Here.</b></p><p>
Good things are happening at Berkshire Hathaway GUARD Insurance Companies&mdash;an A+ (Superior) rated, nationwide Property &amp; Casualty insurer backed by Berkshire Hathaway. With supportive leadership, collaborative teams, and opportunities to grow, GUARD is a place where people build meaningful, long‑term careers.</p><div><b>
Good Things You Can Count On.</b></div><ul><li>
Hybrid schedule: 2 days remote / 3 in‑office</li><li>
Predictable hours (no nights, weekends, or holidays)</li><li>
Competitive pay + generous PTO</li><li>
Medical, dental &amp; vision starting day one</li><li>
401(k), tuition reimbursement &amp; longevity bonuses</li></ul>
Responsibilities:
<div>
We are seeking a Juris Doctor‑licensed attorney to join our Major Case Unit, handling complex, high‑exposure New York Labor Law (NYLL) claims. This role is designed for an attorney who wants to apply litigation, coverage, and contractual analysis skills in a strategic claims environment&mdash;without the demands of traditional law‑firm practice.</div><div></div><div><b><br>
About the Role</b></div><div>
In this senior‑level position, you will manage high‑severity, litigated commercial general liability claims arising from construction accidents and Labor Law &sect;&sect; 200, 240, and 241. You will act as the legal and strategic owner of assigned matters, partnering closely with defense counsel and internal stakeholders to drive defensible outcomes.</div><div></div><div><br>
This role offers autonomy, authority, and intellectual challenge, with a focus on legal analysis, exposure evaluation, and resolution strategy.</div><div></div><div><b><br>
Key Responsibilities</b></div><ul><li>
Serve as the primary claims authority on complex, high‑exposure New York Labor Law matters, including losses that may exceed primary policy limits.</li><li>
Perform in‑depth legal analysis of liability, damages, and defenses, applying statutory and case‑law knowledge to claim strategy.</li><li>
Analyze insurance policies, endorsements, construction contracts, and indemnification agreements to assess coverage, priority of coverage, and risk transfer opportunities.</li><li>
Direct and collaborate with panel defense counsel, including strategy development, motion evaluation, settlement posture, and trial preparation.</li><li>
Review and evaluate pleadings, deposition transcripts, expert reports, medical records, and discovery materials to assess exposure and resolution options.</li><li>
Lead and participate in mediations, settlement conferences, and strategic negotiations.</li><li>
Establish, evaluate, and adjust indemnity and expense reserves based on legal exposure and litigation developments.</li><li>
Prepare clear, well‑reasoned written evaluations and recommendations for internal leadership and business partners.</li><li>
Attend hearings, mediations, trials, and litigation‑related conferences as needed.</li></ul><br>
<div></div>
Qualifications:
<div><div>
We&rsquo;re looking for a seasoned professional who is confident managing complex NY Labor Law matters with exposure over $500,000. The ideal candidate has:</div><ul><li>
Education: JD Required, licensed attorney preferred</li><li>
10+ years of experience handling Commercial General Liability (CGL) and BOP liability claims</li><li>
5+ years specializing in New York Labor Law with significant loss exposure</li><li>
Strong coverage knowledge and the ability to interpret insurance policies and construction contracts</li><li>
Demonstrated capability in risk transfer analysis and prioritizing coverage</li><li>
Exceptional written and verbal communication skills</li><li>
Strong organizational ability and comfort with claims technology</li><li>
Excellent time‑management and multi‑tasking skills</li><li>
Ability to collaborate effectively with counsel, experts, and internal partners</li></ul></div><div><b>
Salary $140,000 - $200,000 + bonus</b></div><div><b>
In accordance with applicable pay transparency laws, this range represents a good</b><b>‐faith estimate. Final compensation will be determined based on factors such as experience, credentials, geographic location, and other considerations permitted by law.</b></div><div></div><div><b><br>
This role may be based out of any of our office locations, including:</b></div><div><b>
New York, NY; Parsippany, NJ; Conshohocken, PA; Wilkes‑Barre, PA; Alpharetta, GA; Rosemont, IL; Plano, TX; Scottsdale, AZ; and Rancho Cordova, CA.</b></div></div><div></div>

Senior New York Labor Law Claims Adjuster (JD Required)

<div>Overview:
<p><b>
Good Things Start Here.</b></p><p>
Good things are happening at Berkshire Hathaway GUARD Insurance Companies&mdash;an A+ (Superior) rated, nationwide Property &amp; Casualty insurer backed by Berkshire Hathaway. With supportive leadership, collaborative teams, and opportunities to grow, GUARD is a place where people build meaningful, long‑term careers.</p><p><b>
Good Things You Can Count On.</b></p><br>
<p></p><ul><li>
Hybrid schedule: 2 days remote / 3 in‑office</li><li>
Predictable hours (no nights, weekends, or holidays)</li><li>
Competitive pay + generous PTO</li><li>
Medical, dental &amp; vision starting day one</li><li>
401(k), tuition reimbursement &amp; longevity bonuses</li></ul>
Responsibilities:
<div></div><div><div>
The Claims Manager will provide leadership and oversight in the Complex Liability Claims Unit, with a primary focus on California‑based claims. This role is responsible for ensuring consistent, compliant, and financially sound claim outcomes across a complex, highly litigated portfolio within one of the most challenging jurisdictions in the country.</div><div>
As a key leader within the claims organization, this position partners closely with internal stakeholders to manage severity, reserving discipline, litigation strategy, and regulatory compliance, while developing a high‑performing team aligned with carrier best practices and business objectives.</div><h3 class="jobSectionHeader"><b>
Key Responsibilities:</b></h3><ul><li>
Lead, manage, and develop a team of claims professionals handling Complex Liability claims nationwide, with a significant concentration of California exposure.</li><li>
Provide advanced technical and legal oversight on California litigated claims, ensuring alignment with carrier guidelines, risk appetite, and severity management objectives.</li><li>
Review, analyze, and approve claim reserves to ensure accuracy, consistency, and actuarial integrity, with particular attention to California loss drivers and litigation exposure.</li><li>
Ensure claim files reflect timely investigation, sound legal evaluation, and well‑documented decision‑making in compliance with California statutory, regulatory, and case law requirements.</li><li>
Partner closely with California panel counsel to establish litigation strategies, evaluate liability and damages, manage budgets, and drive disciplined resolution practices.</li><li>
Attend and participate in mediations, trials, and settlement conferences, as needed, to support resolution strategy and mitigate legal and financial risk.</li><li>
Conduct regular file audits focused on legal compliance, documentation quality, reserving practices, and adherence to carrier standards.</li><li>
Develop and implement training initiatives to strengthen the team&rsquo;s California legal expertise, litigation analysis, and judgment.</li><li>
Collaborate with Underwriting, Legal, SIU, Actuarial, and Finance partners to support portfolio performance, loss trend analysis, and enterprise risk management.</li><li>
Prepare and deliver reporting on California claim trends, KPIs, severity drivers, litigation outcomes, and operational metrics to senior leadership.</li><li>
Drive continuous improvement initiatives focused on efficiency, cost containment, defensible claim outcomes, and service excellence.</li><li>
Manage and evaluate preferred vendors, including California defense counsel, independent adjusters, and other service providers, ensuring performance, accountability, and cost control.</li></ul></div><br>
<p></p>
Qualifications:
<div><b>
Qualifications</b></div><br>
<div></div><ul><li>
Juris Doctor (JD) required.</li><li>
Demonstrated experience supervising and managing complex, litigated liability claims within a carrier or similar claims organization.</li><li>
Deep working knowledge of California liability law, litigation practices, and regulatory compliance.</li><li>
Proven ability to evaluate legal exposure, manage high‑severity California claim portfolios, and drive sound financial outcomes.</li><li>
Experience partnering with Actuarial, Underwriting, and Legal teams on reserving strategy, litigation approach, and portfolio performance.</li><li>
Strong leadership and talent‑development capabilities within a structured claims environment.</li><li>
Excellent written and verbal communication skills, including the ability to present legal and claim analysis to executive‑level audiences.</li><li>
Strong analytical, organizational, and technical skills with a disciplined, detail‑oriented approach to litigation management.</li><li>
Ability to balance legal judgment, operational discipline, and business objectives in a fast‑paced claims environment.</li></ul><div><div><b>
Salary $115,000 - $170,000 + bonus</b></div><div><b>
In accordance with applicable pay transparency laws, this range represents a good</b><b>‐faith estimate. Final compensation will be determined based on factors such as experience, credentials, geographic location, and other considerations permitted by law.</b></div><div></div><div><b><br>
This role may be based out of any of our office locations, with a preference for West Coast candidates:</b></div><div><b>
New York, NY; Parsippany, NJ; Conshohocken, PA; Wilkes‑Barre, PA; Alpharetta, GA; Rosemont, IL; Plano, TX; Scottsdale, AZ; and Rancho Cordova, CA.</b></div></div></div><p></p>

Claims Manager, Complex Liability (JD Required)

Join Berkshire Hathaway GUARD Insurance Companies and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Berkshire Hathaway GUARD Insurance Companies

About Company

Service Operations Representative

Trucking Liability Claims Specialist (JD Required)

Senior New York Labor Law Claims Adjuster (JD Required)

Claims Manager, Complex Liability (JD Required)