Qureos Mentor

Bespoke Residences & Holiday Homes

<div>
 
 
 About the Job
 
 
 
 
 
 
 
 Luxury Short-Term Living
 
 
 
 At
 
 Bespoke Residences and Holiday Homes
 
 , we redefine the art of short-term living in Dubai through personalized hospitality, exceptional property care, and curated guest experiences. Our mission is to deliver a
 
 5-star standard
 
 across every stay &mdash; ensuring comfort, consistency, and excellence that keeps our guests returning time and again.
 
 
 As we continue to expand, we are seeking a
 
 dynamic Operations Manager
 
 to lead our growing portfolio and ensure every guest experience reflects the
 
 Bespoke promise of excellence.
 
 
 
 
 
 
 
 The Role: Operations Manager
 
 
 
 The
 
 Operations Manager
 
 plays a pivotal role in ensuring smooth daily operations across all Bespoke departments &mdash;
 
 Guest Relations, Housekeeping, Engineering and Logistics
 
 &mdash; maintaining the highest service, quality, and compliance standards in line with the company&rsquo;s values and UAE holiday home regulations.
 
 
 This role is both strategic and hands-on, driving efficiency, operational excellence, and team accountability to ensure each property consistently delivers a luxury home-away-from-home experience.
 
 
 
 
 
 
 Key Responsibilities
 
 
 <ul>
 <li>
 Oversee and coordinate day-to-day operations across all functional teams to ensure properties are fully prepared, guests are delighted, and brand standards are consistently met.
 </li>
 <li>
 Lead the
 
 Guest Relations team
 
 while supervising the Heads of Housekeeping, Maintenance, and Logistics to ensure seamless collaboration and &ldquo;One Team&rdquo; synergy.
 </li>
 <li>
 Champion a culture of accountability, communication, and service excellence across all departments.
 </li>
 <li>
 Manage and resolve guest escalations professionally, ensuring every service recovery leaves a positive impression.
 </li>
 <li>
 Implement and control the glitch management process to guarantee prompt resolution of all guest and operational concerns.
 </li>
 <li>
 Conduct regular and surprise property inspections to ensure readiness, cleanliness, and compliance with
 
 Bespoke&rsquo;s 5-star quality benchmarks.
 
 </li>
 <li>
 Maintain, review, and enhance
 
 Standard Operating Procedures (SOPs)
 
 for all departments, ensuring operational consistency and compliance with DTCM and Sakani requirements.
 </li>
 <li>
 Collaborate with the HR and Training teams to ensure all operational staff are trained in updated checklists, inspection templates, and SOP materials.
 </li>
 <li>
 Drive continuous process improvement through new technology, vendor performance assessments, and workflow optimization (e.g., HostAway, Breezeway, Monday.com).
 </li>
 <li>
 Monitor key performance indicators (KPIs), guest reviews, and departmental reports to identify trends and improvement opportunities.
 </li>
 <li>
 Review and approve vendor quotations, purchase requests, and payments in coordination with the Finance Department.
 </li>
 <li>
 Track operational budgets and expenses, ensuring effective cost control and resource allocation.
 </li>
 <li>
 Support the Leadership Team in strategic planning, forecasting, and scaling operational capabilities as the portfolio grows.
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; Qualifications
 
 
 <ul>
 <li>
 Minimum of
 
 3 years&rsquo; managerial experience
 
 in Guest Relations, Front Office, or Operations within a
 
 luxury holiday home company or 5-star hotel in the UAE
 
 .
 </li>
 <li>
 Proven leadership and people-management skills with the ability to inspire, train, and lead diverse teams.
 </li>
 <li>
 Strong communication and interpersonal abilities with a guest-first approach and calm handling of escalations.
 </li>
 <li>
 Thorough understanding of property operations, housekeeping standards, and maintenance workflows.
 </li>
 <li>
 Working knowledge of
 
 HostAway
 
 ,
 
 Breezeway
 
 , or similar property management platforms is a strong advantage.
 </li>
 <li>
 Familiarity with
 
 DTCM
 
 and
 
 Sakani
 
 systems for guest registration and compliance is preferred.
 </li>
 <li>
 
 Valid UAE driving license
 
 required.
 </li>
 <li>
 Organized, detail-oriented, and capable of multitasking in a fast-paced environment.
 </li>
 <li>
 Hands-on, proactive problem-solver with strong decision-making skills.
 </li>
 </ul>
 
 
</div>

Operations Manager - Holiday Homes

Join Bespoke Residences & Holiday Homes and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Bespoke Residences & Holiday Homes

ABOUT_COMPANY

Operations Manager - Holiday Homes