Qureos Mentor

Beverly Hills Specialist Hospital

About the Role: Bella Roma Specialist Hospital is seeking a talented and creative Videographer &amp; Video Editor to join our team. This role involves producing high-quality visual content for marketing, branding, and digital platforms, with a focus on healthcare-related content.Key Responsibilities:<ul><li>Shoot professional videos and photos within the hospital (doctors, procedures, events, promotions)</li><li>Edit videos for social media, website, and marketing campaigns</li><li>Create short reels, promotional videos, and informational content</li><li>Handle lighting, audio, and camera setup independently</li><li>Collaborate with the marketing team and management on content ideas</li><li>Maintain and manage camera and editing equipment</li></ul>Requirements:<ul><li>Proven experience as a Videographer &amp; Video Editor</li><li>Strong knowledge of video editing software (Premiere Pro, CapCut, Photoshop)</li><li>Photography experience is a plus</li><li>Understanding of social media video formats (Instagram, YouTube, TikTok, etc.)</li><li>Ability to work independently and meet deadlines</li><li>Experience in healthcare or corporate videography is an advantage</li></ul>Preferred Skills:<ul><li>Creative storytelling and visual communication</li><li>Strong attention to detail</li><li>Basic graphic design knowledge (optional)</li><li>Awareness of social media trends and content formats</li></ul>Job Types: Full-time, Contract Contract length: 24 monthsPay: AED5,000.00 - AED5,500.00 per monthApplication Question(s):<ul><li>Please confirm that you meet the gender requirement for this role, which is restricted to female professionals due to the nature of the patient population.</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>

Videographer / Video Editor

ob SummaryBella Roma Specialty Hospital is seeking a highly skilled Advanced Trauma Nurse to join our Emergency and Trauma Care team. The ideal candidate will provide immediate, high-quality nursing care to trauma and critically injured patients, support physicians during emergency procedures, and ensure patient safety and stabilization according to international trauma care standards.Key Responsibilities<ul><li>Provide rapid assessment, triage, and emergency nursing care for trauma and critical patients</li><li>Assist physicians during trauma resuscitation, emergency procedures, and surgeries</li><li>Monitor vital signs, neurological status, and patient response to treatment</li><li>Administer medications, IV fluids, blood products, and emergency interventions as ordered</li><li>Operate and monitor emergency and life-support equipment</li><li>Prepare patients for diagnostic tests, imaging, and surgical interventions</li><li>Maintain accurate and timely medical documentation</li><li>Ensure infection control, patient safety, and compliance with hospital policies</li><li>Educate patients and families about treatment plans and post-trauma care</li><li>Coordinate with multidisciplinary teams to ensure continuity of care</li><li>Participate in trauma drills, emergency preparedness, and quality improvement initiatives</li></ul>Required Qualifications<ul><li>Bachelor&rsquo;s Degree in Nursing (BSN)</li><li>Valid Nursing License (DHA / MOH / DOH or eligibility to obtain)</li><li>Certification in ATLS / ACLS / BLS (mandatory)</li><li>Minimum 3&ndash;5 years experience in Emergency, Trauma, or Critical Care Nursing</li><li>Strong knowledge of trauma protocols and emergency procedures</li></ul>Job Types: Full-time, Contract Contract length: 24 monthsPay: From AED4,000.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>License/Certification:<ul><li>ATLS (Preferred)</li><li>DHA (Preferred)</li></ul>

Advanced Trauma Nurse

role Summary:The Team Leader is responsible for managing and supervising the call center and social media teams handling cosmetic surgery and aesthetic procedure inquiries. The role ensures high-quality patient communication, lead conversion, appointment booking, and overall patient experience while maintaining compliance with DHA regulations and hospital policies. The Team Leader also works closely with marketing, doctors, nurses, and patient coordinators to optimize patient satisfaction, engagement, and hospital reputation.Key Responsibilities:Call Center &amp; Team Management:<ul><li>Supervise and support call center agents handling cosmetic and aesthetic inquiries.</li><li>Monitor inbound/outbound calls, WhatsApp, emails, and online leads.</li><li>Ensure accurate and up-to-date information is provided regarding cosmetic surgeries and procedures.</li><li>Track leads, conversions, and appointment booking performance.</li><li>Train staff on scripts, patient communication, confidentiality, and social media etiquette.</li><li>Handle escalated patient concerns professionally and promptly.</li><li>Conduct regular team performance reviews and coaching sessions.</li></ul>Social Media &amp; Digital Engagement:<ul><li>Supervise patient interactions across all social media channels (Instagram, Facebook, WhatsApp, TikTok, etc.).</li><li>Ensure timely responses to inquiries, comments, and messages.</li><li>Maintain brand-compliant and professional communication online.</li><li>Monitor social media trends and patient engagement metrics.</li><li>Provide feedback to marketing for content improvement based on patient queries and trends.</li></ul>Patient Relationship Management:<ul><li>Maintain high standards of patient experience from first contact to post-procedure follow-up.</li><li>Build trust and rapport with prospective and existing patients.</li><li>Ensure proper follow-up and patient retention strategies are implemented.</li></ul>Reporting &amp; Analytics:<ul><li>Prepare daily and weekly performance reports for call center and social media activities.</li><li>Provide insights to improve lead conversion, patient experience, and social media engagement.</li><li>Identify trends in patient inquiries and suggest process improvements.</li></ul>Compliance &amp; Risk Management:<ul><li>Ensure adherence to DHA regulations, hospital policies, and patient confidentiality standards.</li><li>Maintain proper documentation of all patient interactions.</li><li>Quickly identify and escalate potential PR issues or patient dissatisfaction.</li><li>Ensure patient safety and confidentiality in all digital and telecommunication interactions.</li></ul>Technology &amp; Process Improvement:<ul><li>Oversee effective use of CRM systems to track patient interactions, leads, and follow-ups.</li><li>Implement automation where possible to improve efficiency (reminders, follow-ups, notifications).</li><li>Suggest workflow enhancements to reduce missed or delayed follow-ups.</li></ul>Collaboration:<ul><li>Coordinate with doctors, nurses, patient coordinators, and marketing teams for accurate responses and scheduling.</li><li>Work with marketing to align social media campaigns with patient inquiries.</li></ul>Key Performance Indicators (KPIs):Call Handling &amp; Response:<ul><li>Average response time to calls and messages (&le; 30 seconds for calls, &le; 1 hour for social media)</li><li>Percentage of calls/messages answered (target &ge; 95%)</li><li>Average call duration maintaining quality</li></ul>Lead Conversion &amp; Appointment Scheduling:<ul><li>Number of inquiries converted to consultations/appointments</li><li>Conversion rate (inquiries &rarr; booked appointments)</li><li>Follow-up completion rate for pending leads (target: 100%)</li></ul>Customer Satisfaction &amp; Brand Image:<ul><li>Patient satisfaction scores (calls, WhatsApp, social media interactions)</li><li>Escalated complaints resolved within SLA (target &ge; 90% within 24 hours)</li><li>Social media engagement and reputation management</li></ul>Team Performance:<ul><li>Adherence to call scripts, SOPs, and social media guidelines</li><li>Agent productivity (calls handled, leads followed up, appointments booked)</li><li>Training completion rate for team members</li><li>Staff satisfaction and engagement scores</li></ul>Reporting &amp; Analytics:<ul><li>Accuracy and timeliness of daily/weekly reports</li><li>Insights provided to improve conversion rates and patient engagement</li><li>Implementation of process improvements based on performance data</li></ul>Compliance &amp; Documentation:<ul><li>Adherence to hospital policies and DHA regulations</li><li>Proper documentation of all patient interactions</li><li>Maintenance of confidentiality and data security</li></ul>Patient Retention &amp; Follow-up:<ul><li>Percentage of patients returning for follow-up consultations or treatments</li><li>Social media lead quality (qualified leads converted to appointments)</li></ul>Process Improvement Metrics:<ul><li>Number of workflow enhancements implemented based on call/social feedback</li><li>Reduction in missed or delayed follow-ups</li></ul>Job Types: Full-time, Contract Contract length: 24 monthsPay: From AED5,500.00 per monthEducation:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Hospital : 1 year (Preferred)</li><li>clinic: 1 year (Preferred)</li><li>cosmatic: 1 year (Preferred)</li></ul>Language:<ul><li>arabic (Preferred)</li></ul>

Call Center Team Leader

Join Beverly Hills Specialist Hospital and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Beverly Hills Specialist Hospital

About Company

Videographer / Video Editor

Advanced Trauma Nurse

Call Center Team Leader