Abrar Admin

Beyond IT Support

<div><div><div><b>Benefits:</b></div>
<ul><li>401(k)</li>
<li>401(k) matching</li>
<li>Company car</li>
<li>Employee discounts</li>
<li>Health insurance</li>
<li>Paid time off</li>
</ul></div><div><div><b>Job Description</b></div>
<div><b>Basic Functions:</b></div>
<ul><li>IT Support relating to technical issues involving Microsoft&rsquo;s core business applications and operating systems.</li>
<li>Onsite and Help Desk user support, this position involves some local travel to client locations.</li>
<li>Technical support at the server level: Active Directory, DNS, DHCP, and IIS.</li>
<li>Technical support at the network level: WAN and LAN connectivity, routers, firewalls, and security.</li>
<li>Remote access solution implementation and support: VPN, Terminal Services, and Citrix.</li>
<li>Set-up new computer equipment based on a standard configuration</li>
<li>Support of disaster recovery solutions.</li>
<li>Monitor the remote monitoring and management system alerts and notifications to provide proactive system maintenance - respond accordingly through service tickets.</li>
<li>System documentation maintenance and review in ConnectWise &amp; IT Glue.</li>
<li>Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and agreed outages.</li>
</ul><div><b>Additional Duties and Responsibilities:</b></div>
<ul><li>Improve customer service, perception, and satisfaction.</li>
<li>Fast turnaround of Customer Requests.</li>
<li>Ability to multi-task</li>
<li>Ability to work in a team and communicate effectively.</li>
<li>Work to ensure requests are routed to the proper resource in order to be resolved quickly and efficiently.</li>
<li>Escalate service requests that require engineer level support, following ticket to resolution.</li>
<li>Responsible for entering all time and expenses in ConnectWise as they occur.</li>
<li>Enter all work as service tickets in ConnectWise.</li>
<li>Understand processes in ConnectWise by completing assigned training materials on the ConnectWise University.</li>
</ul><div><b>Knowledge,Skills, and/or Abilities Required:</b></div>
<div>To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations maybe made to enable individuals with disabilities to perform the essential functions.</div>
<ul><li>Advanced understanding of operating systems, business applications, printing systems, and network systems.</li>
<li>Interpersonal skills: such as telephony skills, communication skills, active listening and customer-care.</li>
<li>Diagnosis skills of technical issues.</li>
<li>Ability to multi-task and adapt to changes quickly.</li>
<li>Technical awareness: ability to match resources to technical issues appropriately.</li>
<li>Service awareness of all organization&rsquo;s key services for which support is being provided.</li>
<li>Understanding of support tools, techniques, and how technology is used to provide services.</li>
<li>Typing skills to ensure quick and accurate entry of service request details.</li>
<li>Self-motivated with the ability to work in a fast-moving environment.</li>
<li>Clear working knowledge of ConnectWise, LabTech, Webroot, and Datto are a plus</li>
<li>Travel to client&rsquo;s locations as needed (<b>Must have reliable transportation</b>)</li></ul></div></div>

IT Support Specialist

Join Beyond IT Support and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Beyond IT Support

About Company

IT Support Specialist