Qureos Mentor

BharatPe

<div>
 
 
 Functional Expertise
 
 
 <ul>
 <li>
 Expertise in overseeing large-scale customer service operations, ensuring efficiency and high-quality service
 </li>
 <li>
 delivery.
 </li>
 <li>
 Ability to design and implement strategies that enhance customer satisfaction and loyalty
 </li>
 <li>
 Skilled in forecasting demand, managing staffing levels, and ensuring optimal resource allocation.
 </li>
 <li>
 Knowledge of CRM systems, AI-driven chatbots, and omnichannel communication platforms to streamline
 </li>
 <li>
 operations.
 </li>
 <li>
 Proficiency in tracking KPIs such as CSAT, NPS, AHT, and FCR to drive continuous improvement
 </li>
 <li>
 Strong ability to mentor, coach, and develop high-performing teams.
 </li>
 <li>
 Experience in financial planning, cost control, and optimizing operational expenses.
 </li>
 </ul>
 
 
 Interaction:
 
 
 <ul>
 <li>
 Work closely with quality, operations, and training teams to ensure consistency in escalation handling and drive
 </li>
 <li>
 performance improvements.
 </li>
 <li>
 Provide senior leadership with regular updates on key metrics, turnaround time (TAT) trends, and escalation
 </li>
 <li>
 insights to support data-driven decision-making.
 </li>
 <li>
 Maintain strong collaboration with outsourced vendors, ensuring alignment on critical performance goals such as
 </li>
 <li>
 CSAT, Resolution TAT, Repeat Issue Reduction, and Efficiency Optimization.
 </li>
 <li>
 Partner with product, business, and operations teams to identify and address the root causes of Customer
 </li>
 <li>
 concerns, implementing sustainable solutions that enhance customer satisfaction and service delivery
 </li>
 </ul>
 
 
 Impact:
 
 
 <ul>
 <li>
 Enhances customer interactions, leading to higher retention and brand advocacy.
 </li>
 <li>
 Drives repeat business and increases customer lifetime value through improved experiences.
 </li>
 <li>
 Aligns teams across marketing, sales, and operations for a seamless customer journey.
 </li>
 <li>
 Streamline processes, reduces complaints, and optimizes service delivery.
 </li>
 <li>
 Aligns teams across marketing, sales, and operations for a seamless customer journey.
 </li>
 <li>
 Implements AI, automation, and omnichannel solutions to enhance customer interactions.
 </li>
 </ul>
 
 
</div>

Senior Manager - Contact Center

<div>
 
 
 In this role, you have the opportunity to
 
 
 <ul>
 <li>
 Manage the Business Loan Portfolio of Merchants and drive Account Management.
 </li>
 <li>
 Drive GMV growth for a High Value Business Product
 </li>
 <li>
 Meet and engage with top transacting merchants and share Market level feedback with Leadership to scale Business.
 </li>
 </ul>
 
 
 
 
 
 
 Responsibilities will includ
 
 
 
 
 eFunctional Expertis
 
 
 <ul>
 <li>
 eResponsible to manage key merchant
 </li>
 <li>
 sResponsible for retention of Merchants and cross sales of other products
 </li>
 </ul>
 
 
 .Interactio
 
 
 <ul>
 <li>
 nCollaborate closely with the sales team to ensure a seamless transition from the sales process to account deployment
 </li>
 <li>
 .Liaise with cross functional teams to address requirements, resolve issues etc
 </li>
 <li>
 .Collaborate with product team to provide insights and feedback
 </li>
 </ul>
 
 
 
 
 
 .
 
 Problem Solvi
 
 
 <ul>
 <li>
 ngDevelop strategies for product enhancements and innovatio
 </li>
 </ul>
 
 
 
 
 
 n.
 
 To succeed in the r
 
 
 
 
 oleImp
 
 
 <ul>
 <li>
 actDrive month-on-month transaction and GMV growth to contribute in overall company profitabili
 </li>
 <li>
 ty.Provide valuable market and product feedback to product team, enabling product enhancement and innovatio
 </li>
 </ul>
 
 
 
 
 
 ns.
 
 Challenges &amp; Decis
 
 
 <ul>
 <li>
 ionsFacing market with a tar
 </li>
 <li>
 get.Balancing the diverse needs and expectations of key accou
 </li>
 <li>
 nts.Identifying and resolving issues and confli
 </li>
 <li>
 cts.Collaborating with cross functional te
 </li>
 </ul>
 
 
 
 
 
 ams.
 
 Qualification &amp; Experience (type &amp; indu
 
 
 <ul>
 <li>
 stry)Minimum 2 years of experience in sales and business develop
 </li>
 <li>
 ment.Graduate / MBA with good academic re
 </li>
 <li>
 cord.Proficiency in Microsoft Excel is a added b
 </li>
 </ul>
 
 
 
 
 
 onus.
 
 Skills &amp; kn
 
 
 <ul>
 <li>
 ow-howCandidates having experience in managing key accounts would be pref
 </li>
 <li>
 erred.Exposure of working with leadership
 </li>
 <li>
 team.Good negotiation, communication and convincing s
 </li>
 <li>
 kills.Go getter attitude with problem solving s
 </li>
 <li>
 kills.Strong problem solving and analytical s
 </li>
 <li>
 kills.Strong stakeholder management &amp; strong project management s
 </li>
 <li>
 kills.Ability to handle ambiguity in role/ enviro
 </li>
 </ul>
 
 
 
 nment.
</div>

Key Account Manager

<div>
 
 
 In this role, you have the opportunity to
 
 
 <ul>
 <li>
 Manage the Business Loan Portfolio of Merchants and drive Account Management.
 </li>
 <li>
 Drive GMV growth for a High Value Business Product
 </li>
 <li>
 Meet and engage with top transacting merchants and share Market level feedback with Leadership to scale Business.
 </li>
 </ul>
 
 
 
 
 
 Responsibilities will include
 
 
 
 
 Functional Expertise
 
 
 <ul>
 <li>
 Responsible to manage key merchants
 </li>
 <li>
 Responsible for retention of Merchants and cross sales of other products.
 </li>
 </ul>
 
 
 Interaction
 
 
 <ul>
 <li>
 Collaborate closely with the sales team to ensure a seamless transition from the sales process to account deployment.
 </li>
 <li>
 Liaise with cross functional teams to address requirements, resolve issues etc.
 </li>
 <li>
 Collaborate with product team to provide insights and feedback.
 </li>
 </ul>
 
 
 
 
 
 Problem Solving
 
 
 <ul>
 <li>
 Develop strategies for product enhancements and innovation.
 </li>
 </ul>
 
 
 
 
 
 To succeed in the role
 
 
 
 
 Impact
 
 
 <ul>
 <li>
 Drive month-on-month transaction and GMV growth to contribute in overall company profitability.
 </li>
 <li>
 Provide valuable market and product feedback to product team, enabling product enhancement and innovations.
 </li>
 </ul>
 
 
 
 
 
 Challenges &amp; Decisions
 
 
 <ul>
 <li>
 Facing market with a target.
 </li>
 <li>
 Balancing the diverse needs and expectations of key accounts.
 </li>
 <li>
 Identifying and resolving issues and conflicts.
 </li>
 <li>
 Collaborating with cross functional teams.
 </li>
 </ul>
 
 
 
 
 
 Qualification &amp; Experience (type &amp; industry)
 
 
 <ul>
 <li>
 Minimum 2 years of experience in sales and business development.
 </li>
 <li>
 Graduate / MBA with good academic record.
 </li>
 <li>
 Proficiency in Microsoft Excel is a added bonus.
 </li>
 </ul>
 
 
 
 
 
 Skills &amp; know-how
 
 
 <ul>
 <li>
 Candidates having experience in managing key accounts would be preferred.
 </li>
 <li>
 Exposure of working with leadership team.
 </li>
 <li>
 Good negotiation, communication and convincing skills.
 </li>
 <li>
 Go getter attitude with problem solving skills.
 </li>
 <li>
 Strong problem solving and analytical skills.
 </li>
 <li>
 Strong stakeholder management &amp; strong project management skills.
 </li>
 <li>
 Ability to handle ambiguity in role/ environment.
 </li>
 </ul>
 
 
</div>

Join BharatPe and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

BharatPe

ABOUT_COMPANY

Senior Manager - Contact Center

Key Account Manager

Key Account Manager