Qureos Mentor

Bigfix Gadget Care LLP

Key ResponsibilitiesClient Relationship Management- Build and maintain strong relationships with OEMs, insurers, and brands.- Act as the primary point of contact for clients, ensuring effective communication.- Understand client requirements and offer tailored InstaCare solutions.Service Delivery &amp; Operations- Oversee the end-to-end fulfillment of warranty claims, returns management, and device repairs.- Coordinate with internal teams (claims, logistics, and repair partners) to ensure service levels are met.- Monitor case progress, ensuring timelines and quality benchmarks are achieved.Sales &amp; Business Development- Identify new business opportunities and onboard potential clients.- Promote Bigfix Assure protection plans and Warrantify APIs to OEMs and retailers.- Develop proposals, present solutions, and negotiate contracts.Process Coordination- Collaborate with repair partners (ASP, GSP, and gig technicians) to ensure smooth case handling.- Coordinate logistics for device pick-up and delivery.- Work closely with the finance team to track costs, manage invoices, and ensure timely payouts.Reporting &amp; Documentation- Maintain detailed records of client interactions, case statuses, and resolutions.- Provide regular performance reports and insights to leadership.- Track KPIs such as TAT (Turnaround Time), CSAT (Customer Satisfaction), and First Time Fix Rate (FTFR).Compliance &amp; Quality Assurance- Ensure processes adhere to agreed SLAs (Service Level Agreements) and compliance standards.- Address escalations promptly and implement corrective actions when needed.Collaboration &amp; Learning- Work closely with the tech team to provide client feedback for platform improvements.- Stay updated on industry trends, competitor strategies, and emerging technologies.Key Skills for Success- Strong communication and negotiation skills.- Proficiency in CRM tools and process management platforms.- Analytical mindset with a focus on performance improvement.Job Types: Full-time, Permanent, FresherPay: &#8377;12,000.00 - &#8377;15,000.00 per monthBenefits:<ul><li>Flexible schedule</li></ul>Education:<ul><li>Bachelor's (Preferred)</li></ul>Experience:<ul><li>Project coordination: 1 year (Preferred)</li></ul>Language:<ul><li>Tamil (Preferred)</li><li>English (Preferred)</li><li>Telugu (Preferred)</li><li>Hindi (Preferred)</li></ul>Work Location: In personApplication Deadline: 14/12/2025

Process Associate - Operations

Join Bigfix Gadget Care LLP and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Bigfix Gadget Care LLP

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Process Associate - Operations