Qureos Mentor

BIGO

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 Likeelive Pakistan &ndash; SVIP Operations
 
 
 
 
 Responsibility:
 
 
 
 1. SVIP &amp; High-Value User Management
 
 
 - Collaborate with HQ to maintain daily SVIP operations and ensure timely delivery of SVIP privileges.
 
 
 - Build and maintain strong relationships with VIP and high-value users through regular communication and insight-based engagement.
 
 
 - Understand user needs through regular communication and data insights, and contribute to user operation strategies improvement.
 
 
 
 
 
 2. Livestream User Operations (South Asia）
 
 
 - Manage day-to-day service and interaction with livestreaming users.
 
 
 - Conduct regular research, follow-ups, and user care to improve user experience, activity, spending scale, and retention.
 
 
 
 
 
 3. Event &amp; Activity Operations
 
 
 - Assist in planning and executing online user events and family activities to enhance user engagement and platform activity.
 
 
 
 
 
 
 Requirements:
 
 
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 Strong spoken and written English.
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 Strong communication skills, teamwork, and execution ability.
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 Experience in VIP servicing, client or channel management preferred.
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 Good integrity and stable career history.
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 Work Arrangement:
 
 
 
 This role requires working from the office five days a week.
 
 
 
 Location:
 
 
 
 G-8 Markaz, Islamabad, Pakistan
 
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Likee - SVIP Operations

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 Bigo Live-Pakistan-Customer Service Specialist(User Operations)
 
 
 
 
 
 
 
 Responsibilities
 
 
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 Enhance VIP user satisfaction, engagement, and loyalty. Exhibit strong execution skills to achieve measurable targets in user activity, retention, and revenue growth.
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 Extract key insights from data to identify and address user recharge obstacles, adjusting tactics swiftly.
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 Organize a minimum of three innovative and engaging online events each quarter aimed at increasing VIP participation.
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 User Needs &amp; Service Management: Provide effective customer service solutions to ensure high levels of satisfaction and loyalty among VIP users.
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 Requirements
 
 
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 Bachelor&rsquo;s degree or higher, proficiency in English.
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 Proficiency in data analysis tools (Excel, SQL, etc.), with the ability to develop data-driven operational strategies.
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 High execution capability and accountability, with a proven track record of meeting or exceeding goals, particularly in managing low user engagement.
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 Extensive experience in user operations and customer service, especially in handling high-value VIP user needs.
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 Can accept rotational shift.
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 About BIGO
 
 
 
 
 
 
 
 
 WHO WE ARE
 
 
 
 BIGO is a fast-growing Singapore technology company established in 2014.
 
 
 Dedicated to creating a better-connected world for everyone, BIGO provides a portfolio of video broadcast and VoIP-related products and services powered by advanced Artificial Intelligence (AI) technology. The major products include Bigo Live, Likee (Formerly LIKE video), and imo, and the company now has over 300 million monthly active users in over 150 countries.
 
 
 To enable people to showcase, discover, and stay connected, BIGO is devoted to continuously innovating its AI capabilities, allowing our users to enjoy a positive, healthy, and creative online environment.
 
 
 At present, BIGO has 5 R&amp;D centers, in Singapore, U.S.A., Middle East, India, and China, and over 20 offices around the globe.
 
 
 For more information, please visit our website: www.bigo.sg
 
 
 
 
 
 
 OUR MISSION
 
 
 
 Connect the world and share beautiful moments.
 
 
 
 
 
 
 OUR VISION
 
 
 
 To be a content platform inspiring one billion people's lives.
 
 
 
 
 
 
 OUR KEY TO SUCCESS
 
 
 
 BIGO is dedicated to technology innovation. We own over 40 patents in VoIP/Video related technology, and over 60 patents are under the process of application.
 
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Customer Service Specialist

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 Responsibilities
 
 
 
 Host Management
 
 
 &bull; Recruit, train, and manage contracted local hosts to increase quantity and engagement.
 
 
 &bull; Monitor host performance to ensure compliance and reduce violations.
 
 
 &bull; Support hosts in improving streaming skills and audience interaction to drive revenue growth.
 
 
 &bull; Develop host growth plans, track streaming data, and provide performance feedback.
 
 
 
 
 
 Agency Management
 
 
 &bull; Maintain and expand relationships with local agencies to support host recruitment and management.
 
 
 &bull; Regularly evaluate agency performance and provide strategic and resource support.
 
 
 &bull; Motivate and train agencies to improve contribution and engagement.
 
 
 &bull; Act as a communication bridge between agencies and the company to ensure compliance and policy implementation.
 
 
 
 
 
 Event Operation
 
 
 &bull; Plan and execute localized online/offline events to increase user engagement and retention.
 
 
 &bull; Create innovative activities based on festivals, local culture, and trending topics to enhance platform atmosphere.
 
 
 &bull; Collaborate with the marketing team to boost event exposure and user conversion.
 
 
 &bull; Monitor event data, analyze outcomes, and optimize future activities.
 
 
 
 
 
 
 Requirements
 
 
 
 &bull; Bachelor&rsquo;s degree or above in Marketing, Media, Internet, or related fields preferred.
 
 
 &bull; Familiar with livestreaming/short video/social media industry, with relevant operation or management experience.
 
 
 &bull; Strong communication and coordination skills with cross-cultural communication ability.
 
 
 &bull; Data-driven mindset, capable of identifying problems and proposing optimization strategies.
 
 
 &bull; Fluent in English; proficiency in Urdu/local languages is a plus.
 
 
 
 
 
 Core Competencies
 
 
 &bull; Execution: Ability to efficiently implement and drive host, agency, and event strategies.
 
 
 &bull; Innovation: Strong creativity in event planning, integrating local culture into activities.
 
 
 &bull; Accountability: Responsible for performance and team goals, able to work under pressure.
 
 
 &bull; Analytical Thinking: Data-driven approach to review performance and optimize strategies.
 
 
 
 
 
 
 Work Arrangement:
 
 
 
 This role requires working from the office five days a week.
 
 
 
 Location:
 
 
 
 G-8 Markaz, Islamabad, Pakistan
 
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Agency Management Operations

Join BIGO and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

BIGO

ABOUT_COMPANY

Likee - SVIP Operations

Customer Service Specialist

Agency Management Operations