Qureos Mentor

BIGO

<div>
 
 
 Key Responsibilities:
 
 
 
 1. VIP User Management:
 
 <ul>
 <li>
 Enhance VIP user satisfaction, engagement, and loyalty.
 </li>
 <li>
 Develop and implement incentive strategies tailored to the Pakistan market to boost user retention and conversion.
 </li>
 <li>
 Exhibit strong execution skills to achieve measurable targets in user activity, retention, and revenue growth.
 </li>
 </ul>
 
 2. Data Analysis:
 
 <ul>
 <li>
 Utilize tools like Excel and SQL to analyze user behavior and transaction data, driving data-informed operational strategies.
 </li>
 <li>
 Extract key insights from data to identify and address user recharge obstacles, adjusting tactics swiftly.
 </li>
 </ul>
 
 3. Event Planning &amp; Execution:
 
 <ul>
 <li>
 Organize a minimum of three innovative and engaging online events each quarter aimed at increasing VIP participation.
 </li>
 <li>
 Manage the entire event lifecycle, from planning through execution to post-event evaluation, while overcoming challenges such as resource limitations and low user engagement.
 </li>
 </ul>
 
 4. User Needs &amp; Service Management:
 
 <ul>
 <li>
 Conduct regular monthly surveys to understand user needs and behaviors, optimizing user experience and product features accordingly.
 </li>
 <li>
 Provide effective customer service solutions to ensure high levels of satisfaction and loyalty among VIP users.
 </li>
 </ul>
 
 
 
 
 Job Requirements:
 
 
 
 1. Education &amp; Language:
 
 <ul>
 <li>
 Bachelor&rsquo;s degree or higher, preferably in STEM fields such as Mathematics, Engineering, Computer Science, or Statistics.
 </li>
 <li>
 Proficiency in English with strong cross-team communication skills and multicultural adaptability.
 </li>
 </ul>
 
 2. Data &amp; Logic Skills:
 
 <ul>
 <li>
 Proficiency in data analysis tools (Excel, SQL, etc.), with the ability to develop data-driven operational strategies.
 </li>
 <li>
 Strong logical thinking and problem-solving skills, capable of making quick decisions in complex environments.
 </li>
 </ul>
 
 3. Execution &amp; Career Ambition:
 
 <ul>
 <li>
 High execution capability and accountability, with a proven track record of meeting or exceeding goals, particularly in managing low user engagement.
 </li>
 <li>
 Clear career ambition in user operations and management, with a desire to drive innovation and achieve outstanding results.
 </li>
 </ul>
 
 4. User Operations &amp; Customer Service Experience:
 
 <ul>
 <li>
 Extensive experience in user operations and customer service, especially in handling high-value VIP user needs.
 </li>
 <li>
 Ability to efficiently manage user relationships, quickly address and resolve user issues, and optimize processes to enhance satisfaction and retention.
 </li>
 </ul>
 
 5. Schedule Flexibility &amp; Responsiveness:
 
 <ul>
 <li>
 
 Must be willing to adapt to business needs by accepting occasional weekend or night shift assignments, especially during key campaigns, user events, or peak activity periods.
 
 </li>
 <li>
 Demonstrates a proactive attitude and responsiveness to urgent operational requirements.
 </li>
 </ul>
</div>

Bigo Live - User Operations

<div>
 About BIGO
 
 BIGO Technology (BIGO) is one of the fastest-growing Singapore technology companies, with more than 30 offices and 6 R&amp;D centres around the world. Powered by Artificial Intelligence technology, BIGO's video-based products and services have gained immense popularity, with users in more than 150 countries. These include Bigo Live (live streaming) and Likee (short-form video).
 
 BIGO is dedicated to connecting the world and to enabling everyone to share their beautiful moments. With a vision to be a content platform that inspires one billion people's lives, BIGO aims to empower a new generation of users with an exciting new social language where they can showcase, discover and stay connected in a positive and creative online environment.
 
 Job Summary:
 
 The Family Management Advisor will play a pivotal role in fostering a vibrant and supportive community on BIGO LIVE. The role involves developing and executing strategies to engage and retain users, moderating content, and acting as a liaison between the company and its community members.
 
 Key Responsibilities:
 
 Community Engagement:
 
 Develop and implement strategies to increase user participation and satisfaction.Organize community events, contests, and interactive activities.Monitor community feedback and trends to identify growth opportunities.
 
 Content Moderation:
 
 Ensure all user-generated content adheres to BIGO LIVE&rsquo;s guidelines.Resolve conflicts and issues within the community promptly and professionally.
 
 User Support:
 
 Act as a point of contact for community members, addressing their questions and feedback.Provide timely support to users, resolving any platform-related issues.
 
 Analytics and Reporting:
 
 Track and analyze community metrics to measure engagement effectiveness.Prepare regular reports on community activities, trends, and insights.Use data-driven approaches to optimize community management practices.
 
 Cross-functional Collaboration:
 
 Provide insights and recommendations to improve platform features based on community feedback.Participate in cross-departmental projects to enhance user experience and community growth.
 
 Requirements:
 
 Bachelor&rsquo;s degree in marketing, business administration, or a related field (or equivalent experience).Native Turkish speaker with fluency in English.Excellent negotiation and communication skills.Strong project management skills with the ability to multitask and prioritize effectively.Proficiency in Microsoft Office Suite (Excel, Word, PowerPoint) and strong data analysis skills.Up-to-date knowledge of the streaming industry, mobile app trends.
</div>

Community Management Specialist

Join BIGO and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

BIGO

ABOUT_COMPANY

Bigo Live - User Operations

Community Management Specialist