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Binson's Medical Equipment & Supplies

<div>At Binson&rsquo;s, we believe in three things: Better Products, Better Services, Better Lives&mdash;and we live it every day. We're a fast-growing, family-owned health care company with a big heart and locations across Michigan, Indiana, and Florida. If you&rsquo;re looking to make a real impact in people&rsquo;s lives, you're in the right place. 


The Role: To lead, scale, and optimize the enterprise medical call center and communication infrastructure. This executive-facing role oversees multi-state customer service teams, maximizes modern telephony (Zoom) and AI capabilities, and ensures seamless EMR integration to deliver data-driven, high-quality patient support. 

Schedule: Monday&ndash;Friday | 8:30 AM - 5:00 PM 

What We're Looking For
<ul><li>
Bachelor&rsquo;s degree from a four-year college or university, or equivalent specialized operational training.</li><li>
7+ years of progressive management experience in high-volume contact centers, specifically within a Medical, DME, or Healthcare environment.</li><li>
Direct, high-level administrative experience managing modern cloud telephony platforms like Zoom.</li><li>
Exceptional communication skills with the proven ability to present complex productivity data effectively to groups of managers and executive-level team members.</li><li>
Ability and willingness to work full-time, 100% on-site at our Center Line, MI corporate office.</li></ul> 


What You&rsquo;ll Be Doing
<ul><li>
Provide daily operational oversight for all customer service departments across a three-state footprint, ensuring consistent service delivery and accountability.</li><li>
Actively participate in the Management Committee; generate and present daily, weekly, and monthly productivity, call volume, and dropped-call reports directly to executive leadership.</li><li>
Manage direct reports (supervisors/managers); oversee workload distribution, establish comprehensive training programs, and implement performance coaching or disciplinary actions when necessary.</li><li>
Manage and continuously optimize the enterprise-wide phone and communications system (Zoom)</li><li>
Lead initiatives to seamlessly integrate phone communication systems with our internal Electronic Medical Record (EMR) software to streamline workflows.</li><li>
Proactively identify and leverage AI capabilities.</li><li>
Hold teams strictly accountable to daily, weekly, and monthly performance measurements (First Call Resolution, Abandonment/Dropped Call rates).</li><li>
Maintain departmental operations within strict corporate and healthcare compliance guidelines (HIPAA)</li></ul> 

Perks &amp; Benefits
<ul><li>
Competitive pay</li><li>
Full benefits: Medical, Dental, Vision &amp; Life Insurance</li><li>
Paid time off + floating holiday</li><li>
401(k) Retirement Savings Plan</li><li>
Training and growth opportunities</li></ul></div>

Director of Enterprise Communications & Call Center Operations

Join Binson's Medical Equipment & Supplies and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Binson's Medical Equipment & Supplies

About Company

Director of Enterprise Communications & Call Center Operations