Qureos Mentor

Bit Financial Technology

<div>
 
 
 Job Description
 
 
 
 
 English x Arabic Trainer &ndash; Conversion &amp; Retention
 
 
 
 
 Location:
 
 Istanbul, Turkey
 
 
 
 Employment Type:
 
 Full-Time
 
 
 
 Department:
 
 Conversion &amp; Retention Training
 
 
 
 About the Role
 
 
 
 We are looking for a
 
 CFD Sales Training Specialist
 
 responsible for training and developing our
 
 Conversion and Retention teams
 
 , ensuring they gain strong product knowledge, effective sales techniques, and&mdash;most importantly&mdash;a complete understanding of
 
 compliant sales practices
 
 when interacting with retail clients.
 
 
 
 
 
 The role focuses equally on:
 
 <ul>
 <li>
 Improving overall
 
 conversion &amp; retention performance
 
 </li>
 <li>
 Ensuring all agents follow correct
 
 risk disclosures
 
 and
 
 permitted language
 
 </li>
 </ul>
 
 If bilingual (English x Arabic) candidates are available, they are preferred. However, we will consider hiring
 
 two individuals
 
 if needed.
 
 
 
 
 
 
 Key Responsibilities
 
 
 
 
 1. Sales Training with a Strong Compliance Focus
 
 
 <ul>
 <li>
 Train agents on CFD products, leverage, margin, and risk, ensuring they can explain each point clearly and transparently.
 </li>
 <li>
 Provide deep training on what constitutes
 
 compliant vs. non-compliant
 
 sales behaviour based on regulatory requirements.
 </li>
 <li>
 Ensure agents fully understand:
 </li>
 <li>
 Allowed vs. prohibited claims
 </li>
 <li>
 Correct risk wording
 </li>
 <li>
 Avoiding financial advice
 </li>
 <li>
 Avoiding misleading, aggressive, or manipulative language
 </li>
 <li>
 Proper handling of vulnerable clients
 </li>
 <li>
 Deliver onboarding training for all new agents joining Conversion and Retention.
 </li>
 </ul>
 
 
 2. Ongoing Coaching &amp; Performance Improvement
 
 
 <ul>
 <li>
 Monitor
 
 live and recorded
 
 sales calls to assess performance and compliance.
 </li>
 <li>
 Provide structured feedback sessions focusing on both
 
 sales effectiveness
 
 and
 
 correct conduct
 
 .
 </li>
 <li>
 Conduct regular
 
 role-play sessions
 
 (objections, difficult clients, compliant upselling).
 </li>
 <li>
 Identify individual and team weaknesses and provide targeted improvement plans.
 </li>
 <li>
 Support agents in achieving KPI improvements while maintaining regulatory standards.
 </li>
 </ul>
 
 
 3. Alignment with Team Leaders &amp; Management
 
 
 <ul>
 <li>
 Work closely with TLs and Management to identify training needs.
 </li>
 <li>
 Adapt training plans based on performance trends and regulatory updates.
 </li>
 <li>
 Assist in maintaining consistent messaging, scripts, and sales communication flows across the department.
 </li>
 </ul>
 
 
 Requirements
 
 
 <ul>
 <li>
 Experience in Conversion or Retention within the
 
 CFD/Forex industry
 
 is a must.
 </li>
 <li>
 Prior experience as a Trainer, Team Leader, Coach, or Senior Agent.
 </li>
 <li>
 Strong knowledge of CFDs, trading concepts, and risk disclosures.
 </li>
 <li>
 Excellent communication and presentation skills.
 </li>
 <li>
 Ability to train with a balance of sales performance and compliance focus.
 </li>
 <li>
 Fluency in
 
 English and/or Arabic
 
 (bilingual preferred).
 </li>
 <li>
 Strong organizational skills and attention to detail.
 </li>
 </ul>
 
 
 What We Offer
 
 
 <ul>
 <li>
 Full relocation package.
 </li>
 <li>
 Company-provided accommodation.
 </li>
 <li>
 Transportation provided.
 </li>
 <li>
 Company-provided visa
 </li>
 <li>
 Flight tickets covered for the entire duration of employment.
 </li>
 <li>
 Attractive salary package + performance bonuses.
 </li>
 <li>
 Opportunity to work with a strong, experienced core team.
 </li>
 <li>
 Professional development and growth opportunities.
 </li>
 <li>
 Supportive and multicultural work environment.
 </li>
 </ul>
 
 
</div>

Business Development Specialist

Join Bit Financial Technology and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Bit Financial Technology

ABOUT_COMPANY

Business Development Specialist