Qureos Mentor

BiteSpeed

<div>
 
 
 
 About BiteSpeed
 
 
 
 
 
 
 
 Hey there! We are a
 
 Sequoia-backed SaaS startup
 
 building an AI-native Marketing, Support &amp; Sales suite for e-commerce brands.
 
 
 
 
 
 We&rsquo;re currently working with
 
 3000+ e-commerce brands
 
 globally across 50+ countries and are fortunate to have
 
 raised $5.5M+
 
 along the journey with marquee investors like Sequoia Capital India, Kunal Shah, Gaurav Munjal &amp; more backing us.
 
 
 
 
 
 💡
 
 Read more about our mission and the story of commerce here-
 
 
 
 https://www.notion.so/bitespeed/BiteSpeed-s-Mission-the-Future-of-Commerce-b3cf14a080d94654ba46693c8cacd24f
 
 
 
 
 
 
 Check out more about us here -
 
 https://www.bitespeed.co/ and do read through our 200+ odd 5-star reviews to get a sense of what our customers say about us here - https://apps.shopify.com/bitespeed-fb-messenger-chatbot (we openly brag about this 😉)
 
 
 
 
 
 
 We&rsquo;ve had some solid investors back us
 
 (making it easier for you to stalk us since you&rsquo;d do this anyway):-
 
 
 
 
 <ul>
 <li>
 
 BiteSpeed Raises USD 3.5M Funding, Led by Peak XV&rsquo;s Surge-
 
 https://www.businesswireindia.com/e-commerce-ai-startup-bitespeed-raises-usd-3-5m-funding-led-by-peak-xvs-surge-92455.html
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 E-commerce AI start-up BiteSpeed raises $3.5 million funding led by Peak XV&rsquo;s Surge-
 
 https://www.thehindubusinessline.com/info-tech/e-commerce-ai-start-up-bitespeed-raises-35-million-funding-led-by-peak-xvs-surge/article68863058.ece
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 BiteSpeed Raises $1.9 Million Seed Funding From Sequoia India's Surge-
 
 https://www.entrepreneur.com/en-in/business-news/bitespeed-raises-19-million-seed-funding-from-sequoia/418414
 </li>
 </ul>
 
 
 
 
 
 
 About the role
 
 
 
 
 
 
 
 Our product function so far has been
 
 founder-led
 
 largely built on internal tribal knowledge. This will be an
 
 early product hire
 
 for us with which means high
 
 product ownership
 
 . Given our
 
 multi-product DNA
 
 , there is now increasing breadth and depth in our products with each product taking a life of its own and we see value to bringing some order to the chaos with this role :).
 
 
 
 
 
 This role is as early-stage product as it gets. Morning stand-ups, scrambling through customer conversations during the day, data digging in the evenings and finally getting to those PRDs at night! The role is also at an interesting intersection of B2B SaaS customer conversations and B2C experimentation given our space.
 
 
 
 
 
 
 What you&rsquo;ll do
 
 
 
 
 
 <ul>
 <li>
 Own and drive the
 
 product roadmap
 
 , including product decisions, prioritisation and execution.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Lots of
 
 user interviews
 
 &amp; speaking to sales and CS teams to inform
 
 product decisions
 
 .
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Create detailed
 
 product specification documents
 
 for the design &amp; development team.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Work closely with design teams to go from
 
 ideas
 
 to
 
 user flows
 
 .
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Work closely with engineering on
 
 product delivery
 
 .
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Querying databases and
 
 monitoring dashboards
 
 to track product metrics.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Research
 
 the market and competitive landscape to have a pulse of market direction.
 </li>
 </ul>
 
 
 
 
 
 What makes you a good fit
 
 
 
 
 
 <ul>
 <li>
 
 2+ years
 
 of product management experience (B2B SaaS not necessary).
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Comfortable with early stage
 
 startup imperfections
 
 and able to operate in disorder.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Rigour, thoroughness and detail-orientation in thought and action.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Extremely
 
 high agency
 
 and adaptability.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Willingness to get hands dirty with data, customer interviews and so on.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Some recent experience dabbling into
 
 LLMs
 
 (nice to have, but not a deal-breaker).
 </li>
 </ul>
 
 
 
 
 
 
 
 
 
 Salary and Location
 
 
 
 
 
 
 
 
 Location:
 
 Bangalore
 
 
 
 
 
 
 Expected CTC:
 
 We pay top of market for the right folks and also offer generous equity (ESOP) to everyone in the team.
 
 
 
 
 
 
 
 Our Way Of Life
 
 
 - https://www.notion.so/bitespeed/Way-Of-Life-At-BiteSpeed-44d9b9614d9641419da910189b1e9f8e.
 
 
 
 
 
 
 
 Our Purpose
 
 
 
 
 
 
 
 At BiteSpeed, work is personal. You could blame this on us being existential, but most of us are spending the best years of our lives doing this and we want to be purposeful about the kind of workplace we&rsquo;re trying to create.
 
 
 
 
 
 
 Our purpose is about why we&rsquo;re here and what we care about:-
 
 
 <ul>
 <li>
 Personal Transformation
 </li>
 <li>
 Wealth Creation
 </li>
 <li>
 Winning Together
 </li>
 </ul>
 
 
 
 
 
 
 Our Values
 
 
 
 
 
 
 
 Our values are about how we do what we do. Values define the right thing to do. We hire, reward and sometimes have to let go based on our values.
 
 
 
 
 
 
 We have 5 core values:-
 
 
 <ul>
 <li>
 Go Above And Beyond
 </li>
 <li>
 Making Things Happen
 </li>
 <li>
 Say It Like It Is
 </li>
 <li>
 Progress Over Perfection
 </li>
 <li>
 Don&rsquo;t Take Yourself Seriously, Take Your Work Seriously
 </li>
 </ul>
 
 
 
 
 
 
 Perks &amp; Benefits
 
 
 
 
 
 
 
 Small things we&rsquo;ve done to ensure we take care of our wellness, learning &amp; keep things fun:-
 
 
 
 
 <ul>
 <li>
 
 Health Insurance -
 
 Health insurance cover and accident coverage for extra cushion and mental peace when rainy days hit us.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Quarterly Off-sites -
 
 Quarterly off-sites are a core part of the BiteSpeed culture. Our off-sites range from intense quarter planning sessions to crazy mafia nights and competitive cricket matches (with a lot of trash talking).
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Cult Fitness Membership -
 
 All work and no play makes jack a dull boy. Cult Fit and Cult Play passes to make sure we hit the gym more often.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Personal Development -
 
 We sponsor courses, conference tickets, books on a case to case basis to ensure we&rsquo;re constantly growing.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Salary In Advance -
 
 Trust first, by default. We pay out salaries in the first week of the month.
 </li>
 </ul>
 
 
 
 
 Know someone who might be a great fit?
 
 Refer
 
 them to us, if they end up joining we'll send you an
 
 Apple AirPods Pro
 
 as a gesture of thanks!
 
 
 
 
 
 For any queries feel free to write to talent@bitespeed.co.
 
</div>

Product Manager (Early Stage SaaS Startup)

<div>
 
 
 
 About BiteSpeed
 
 
 
 
 
 
 
 Hey there! We are a
 
 Sequoia-backed SaaS startup
 
 building an AI-native Marketing, Support &amp; Sales suite for
 
 e-commerce brands.
 
 
 
 
 
 
 We&rsquo;re currently working with
 
 3000+ e-commerce brands
 
 globally across 50+ countries and are fortunate to have
 
 raised $5.5M+
 
 along the journey with marquee investors like Sequoia Capital India, Kunal Shah, Gaurav Munjal &amp; more backing us.
 
 
 
 
 
 
 
 
 
 Check out more about us here -
 
 https://www.bitespeed.co/ and do read through our 200+ odd 5-star reviews to get a sense of what our customers say about us here - https://apps.shopify.com/bitespeed-fb-messenger-chatbot (we openly brag about this 😉)
 
 
 
 
 
 
 
 
 
 We&rsquo;ve had some solid investors back us
 
 (making it easier for you to stalk us since you&rsquo;d do this anyway):-
 
 
 
 
 <ul>
 <li>
 
 BiteSpeed Raises USD 3.5M Funding, Led by Peak XV&rsquo;s Surge-
 
 https://www.businesswireindia.com/e-commerce-ai-startup-bitespeed-raises-usd-3-5m-funding-led-by-peak-xvs-surge-92455.html
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 E-commerce AI start-up BiteSpeed raises $3.5 million funding led by Peak XV&rsquo;s Surge-
 
 https://www.thehindubusinessline.com/info-tech/e-commerce-ai-start-up-bitespeed-raises-35-million-funding-led-by-peak-xvs-surge/article68863058.ece
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 BiteSpeed Raises $1.9 Million Seed Funding From Sequoia India's Surge-
 
 https://www.entrepreneur.com/en-in/business-news/bitespeed-raises-19-million-seed-funding-from-sequoia/418414
 </li>
 </ul>
 
 
 
 
 
 
 About the role
 
 
 
 
 
 
 
 We want to keep our
 
 customers for life
 
 . To do that, customer success is probably going to be our most important function and we want to treat it like that. So far our customer success function has been
 
 founder-led,
 
 we have a track record of 250+ 5-star reviews and the envious
 
 net negative churn
 
 (to the extent where some of our customers pay 5-10X of what they started with).
 
 
 
 
 
 We're now at a point where we&rsquo;ve scaled 10X in the past year and to do that again next year we want to double down on our existing customers. This role involves owning
 
 customer retention
 
 and making them
 
 true fans of BiteSpeed
 
 while also
 
 listening to customer feedback
 
 to form a pipe of customer insights for our product team.
 
 
 
 
 
 
 What you&rsquo;ll do
 
 
 
 
 
 <ul>
 <li>
 Your core job is to
 
 own our customer relationships
 
 , make them successful and fans of BiteSpeed.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Client onboarding, tracking product adoption
 
 for our enterprise customers, ensuring they are getting maximum value leading to
 
 upsells and expansion revenue.
 
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Becoming a
 
 trusted product advisor
 
 for our customers, helping them with all the tricks of the trade to get maximum value from BiteSpeed.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Managing
 
 cross-sells for new products and renewals
 
 , owning expansion revenue at an account level.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 Building the
 
 playbook for our customer success function
 
 to scale for the next stage of growth.
 </li>
 </ul>
 
 
 
 
 
 What makes you a good fit
 
 
 
 
 
 <ul>
 <li>
 You care about delivering a
 
 service experience that parallels a Michelin star Italian restaurant.
 
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 You
 
 genuinely like helping people
 
 and making them successful.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 You have
 
 3+ years of work experience
 
 in customer success with technical understanding of the product
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 You have a
 
 genuine interest in conversations
 
 with people from different backgrounds to learn about their lives.
 </li>
 </ul>
 
 
 
 
 
 
 Salary and Location
 
 
 
 
 
 
 
 
 Location:
 
 Bangalore
 
 
 
 
 
 
 Expected CTC:
 
 We pay on top of market standards with generous ESOPs for everyone in the team.
 
 
 
 
 
 
 
 Our Way Of Life
 
 
 - https://www.notion.so/bitespeed/Way-Of-Life-At-BiteSpeed-44d9b9614d9641419da910189b1e9f8e.
 
 
 
 
 
 
 
 Our Purpose
 
 
 
 
 
 
 
 At BiteSpeed, work is personal. You could blame this on us being existential, but most of us are spending the best years of our lives doing this and we want to be purposeful about the kind of workplace we&rsquo;re trying to create.
 
 
 
 
 
 
 Our purpose is about why we&rsquo;re here and what we care about:-
 
 
 <ul>
 <li>
 Personal Transformation
 </li>
 <li>
 Wealth Creation
 </li>
 <li>
 Winning Together
 </li>
 </ul>
 
 
 
 
 
 
 Our Values
 
 
 
 
 
 
 
 Our values are about how we do what we do. Values define the right thing to do. We hire, reward and sometimes have to let go based on our values.
 
 
 
 
 
 
 We have 5 core values:-
 
 
 <ul>
 <li>
 Go Above And Beyond
 </li>
 <li>
 Making Things Happen
 </li>
 <li>
 Say It Like It Is
 </li>
 <li>
 Progress Over Perfection
 </li>
 <li>
 Don&rsquo;t Take Yourself Seriously, Take Your Work Seriously
 </li>
 </ul>
 
 
 
 
 
 
 Perks &amp; Benefits
 
 
 
 
 
 
 
 Small things we&rsquo;ve done to ensure we take care of our wellness, learning &amp; keep things fun:-
 
 
 
 
 <ul>
 <li>
 
 Health Insurance -
 
 Health insurance cover and accident coverage for extra cushion and mental peace when rainy days hit us.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Quarterly Off-sites -
 
 Quarterly off-sites are a core part of the BiteSpeed culture. Our off-sites range from intense quarter planning sessions to crazy mafia nights and competitive cricket matches (with a lot of trash talking).
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Cult Fitness Membership -
 
 All work and no play makes jack a dull boy. Cult Fit and Cult Play passes to make sure we hit the gym more often.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Personal Development -
 
 We sponsor courses, conference tickets, books on a case to case basis to ensure we&rsquo;re constantly growing.
 </li>
 </ul>
 
 
 
 <ul>
 <li>
 
 Salary In Advance -
 
 Trust first, by default. We pay out salaries in the first week of the month.
 </li>
 </ul>
 
 
 
 
 
 How to apply?
 
 
 
 
 
 
 If this sounds interesting
 
 drop a personal note
 
 with why you'd want to work with us and what makes you a good fit on
 
 talent@bitespeed.co.
 
 
 
 
 
 
 Know someone who might be a great fit?
 
 Refer them to us
 
 , if they end up joining we'll send you an
 
 Apple Airpods Pro
 
 as a gesture of thanks!
 
 
 
 
 
 For any queries feel free to write to talent@bitespeed.co.
 
</div>

Customer Success Manager - India

Join BiteSpeed and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

BiteSpeed

ABOUT_COMPANY

Product Manager (Early Stage SaaS Startup)

Customer Success Manager - India