Qureos Mentor

Bitunix Fintech LLC

<div><h3 class="jobSectionHeader">About the Role</h3>
We're looking for a highly creative and self-motivated Multimedia Content Creator to become the visual voice of our brand. This role is central to shaping how we connect with our audience through powerful storytelling, stunning visuals, and compelling video content. From concept to final cut, youll bring fresh ideas to the table and turn them into content that inspires, engages, and drives results across all our digital channels.<h3 class="jobSectionHeader"> 
Key Responsibilities:</h3><ul><li>
Own the end-to-end production of all visual contentideation, shooting, editing, and delivery.</li><li>
Create high-impact videos and photography tailored for various platforms including YouTube, Instagram, TikTok, LinkedIn, and more.</li><li>
Collaborate with the marketing and KOL teams to develop creative briefs and brand-aligned content strategies.</li><li>
Produce content for influencer partnerships, product features, brand storytelling, event coverage, and behind-the-scenes campaigns.</li><li>
Ensure all content reflects the brand's tone, voice, and visual identity.</li><li>
Stay ahead of trends in social media and visual storytelling, always bringing new, bold ideas to the table.</li><li>
Build and maintain an organized digital asset library for all multimedia files.</li><li>
Deliver work with speed, precision, and a strong sense of ownership.</li></ul><h3 class="jobSectionHeader"> 
Requirements</h3><ul><li>
A portfolio that demonstrates your creative vision and hands-on ability in video editing, photography, and digital storytelling.</li><li>
Mastery of video and photo editing tools (Adobe Premiere Pro, After Effects, Lightroom, Photoshop, etc.).</li><li>
Proficient in camera operations, lighting setups, and audio recording.</li><li>
A strong sense of narrative, pacing, and visual aesthetics.</li><li>
Ability to manage multiple projects simultaneously with minimal supervision.</li><li>
Passion for storytelling and a proactive attitude toward bringing ideas to life.</li><li>
Deep understanding of social media trends, platform nuances, and content optimization.</li><li>
Exceptional attention to detail and commitment to quality.</li></ul></div>

Multimedia Content Creator

<div>Job Summary:
We are seeking a meticulous Customer Support QA Analyst with experience in the crypto or blockchain space to ensure high-quality interactions between our support team and users. This role focuses on monitoring and analyzing support tickets, live chats, and email responses to ensure compliance with internal standards, regulatory requirements (e.g., KYC/AML), and customer satisfaction expectations. You will play a key role in shaping a top-tier support experience for users navigating Web3, DeFi, wallets, exchanges, and other crypto products.
Key Responsibilities:
Quality Monitoring<ul><li>Audit support conversations (email, chat, voice) to assess quality, accuracy, compliance, tone, and empathy.</li><li>Ensure customer support agents correctly address crypto-specific issues such as:</li><li>Wallet connection and access issues</li><li>Token transfer delays or failures</li><li>KYC/AML verification errors</li><li>Exchange or DeFi platform navigation</li></ul>
 Performance Analysis<ul><li>Identify patterns in customer pain points and agent performance gaps.</li><li>Deliver actionable feedback to support team leads and agents.</li><li>Maintain QA dashboards and weekly/monthly QA performance reports.</li></ul>
Process Improvement<ul><li> 
Collaborate with training teams to revise onboarding and refresher materials.</li><li>Help standardize support procedures and knowledge base content for crypto-specific topics.</li><li>Recommend improvements to ticket routing, macros, or escalation workflows.</li></ul>
Compliance &amp; Risk<ul><li> 
Ensure adherence to internal crypto compliance standards (e.g., transaction privacy, GDPR, KYC, AML).</li><li>Help flag sensitive or potentially fraudulent user behavior from a QA perspective.</li></ul>
Voice of the Customer<ul><li>Provide insights to product, engineering, and risk teams based on customer support trends.</li><li>Act as a bridge between user-facing teams and technical departments.</li></ul> 
Required Qualifications:<ul><li> 
2-4 years of QA experience in customer support or customer experience teams.</li></ul>
* At least 1 year of experience in the **crypto, fintech, or blockchain** space.<ul><li>Deep understanding of customer challenges in using wallets, exchanges, DeFi apps, or NFT platforms.</li><li>Strong analytical skills and familiarity with QA scorecards and customer satisfaction metrics (CSAT, QA%, NPS).</li><li>Experience using support platforms like Zendesk, Intercom, Freshdesk, Salesforce, or similar.</li><li>Excellent communication skills with attention to tone, grammar, and empathy.</li></ul> 
Preferred Qualifications:<ul><li> 
Knowledge of blockchain fundamentals and common tools (e.g., MetaMask, Trust Wallet, Etherscan).</li><li>Familiarity with regulatory frameworks such as KYC, AML, and data privacy laws.</li><li>Experience with quality monitoring tools like MaestroQA, Playvox, Klaus, or Scorebuddy.</li><li>Understanding of crypto terminology (e.g., gas fees, private keys, staking, liquidity pools).</li><li>Bilingual or multilingual support experience is a plus.</li></ul> 
Key Traits:<ul><li> 
Extreme attention to detail and a high bar for quality</li><li>Strong judgment in ambiguous or escalated situations</li><li>Passion for customer advocacy and crypto adoption</li><li>Ability to work cross-functionally with global teams</li></ul></div>

QA Analyst

<div>Job Summary:
We are seeking a highly motivated Customer Support Retention Specialist to join our support team. In this role, you will be responsible for delivering high-quality support while focusing on user retention, churn prevention, and long-term customer satisfaction. You will work closely with customers to resolve issues, educate them on our platform and services, and provide proactive engagement to maximize their success.
Key Responsibilities:<ul><li>
Engage with at-risk users to understand concerns, resolve issues, and retain them on the platform</li><li>
Deliver excellent support across email, chat, and phone channels</li><li>
Troubleshoot and resolve user issues related to accounts, transactions, and wallet access</li><li>
Educate users on crypto fundamentals, platform features, and safe practices</li><li>
Identify upsell and cross-sell opportunities that align with user needs</li><li>
Analyze user behavior and feedback to flag churn risks and improve retention strategies</li><li>
Support KYC/AML onboarding processes in collaboration with compliance teams</li><li>
Work with product, marketing, and development teams to improve user experience</li><li>
Handle sensitive cases with professionalism, especially during market or platform volatility</li><li>
Maintain accurate records of customer interactions in CRM and support systems</li></ul>
Requirements:<ul><li>
1-3 years of experience in customer support, ideally in fintech, crypto, or SaaS</li><li>
Strong communication and interpersonal skills</li><li>
Customer-first mindset with a focus on proactive problem-solving</li><li>
Ability to understand and explain blockchain/crypto concepts in simple terms</li><li>
Familiarity with customer support tools (e.g., Zendesk, Intercom, Salesforce)</li><li>
Comfortable working in a fast-paced, remote-friendly environment</li><li>
Knowledge of crypto wallets, exchanges, DeFi, or trading platforms is a strong plus</li><li>
Multilingual capabilities are a plus</li></ul>
Why Work for Us:
At Bitunix, we value our employees and strive to create a positive and inclusive work environment. We offer competitive salaries and benefits, opportunities for career growth and development, and a dynamic and innovative culture. By joining our team, you will have the opportunity to be a part of a rapidly growing company in the exciting and ever-evolving world of digital assets.
If you are a highly motivated and experienced Customer Support Representative, we would love to hear from you. Apply now and become a part of our dynamic and innovative team!</div>

Customer Support Retention Specialist

Join Bitunix Fintech LLC and explore 3 exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.