Abrar Admin

Bizco Technologies

Position Summary: The Systems Engineer is responsible for management and ownership of their client portfolios by maintaining their client's networks and building strong relationships.Essential Job Functions<ul><li>Provide IT Support relating to issues with internal systems and network infrastructures.</li><li>Provide support services for Microsoft related technologies: Windows Server, Exchange etc.</li><li>Provide support services for virtualization technologies with VMware.</li><li>Provide technical services and support at the network level: WAN and LAN connectivity, routers, firewalls and stitching.</li><li>Provide support for disaster recovery solutions.</li><li>Provide remote access solution support: VPN, Terminal Services, etc.</li><li>Document maintenance for all computer systems and network infrastructures.</li><li>Communicate with customers and internal team.</li><li>Inform all of incident progress and notify them of impending changes and agreed outages.</li><li>Maintain service awareness and understanding of all organization key IT services, support tools, and techniques used to provide services.</li><li>Maintain and monitor client networks.</li><li>Escalate service or project issues that cannot be completed within agreed service levels.</li><li>Document internal processes and procedures related to duties and responsibilities.</li><li>Assist with technical sales processes.</li><li>Enter time and expenses, work through a daily schedule, and enter all work as service or project tickets in CW.</li><li>Represent Bizco in a positive manner to customers and the community</li><li>Mentor and assist Jr. engineers, as required.</li><li>All other duties as assigned.</li></ul>Preferred Talents<ul><li>Serve as a role model in the department.</li><li>Ability to multi-task and adapt quickly to change.</li><li>Provide excellent customer service via active listening and communication.</li><li>Ability to provide customer care and support via telephone, in-person and email communication.</li><li>Ability to diagnose and match resources to address technical issues appropriately.</li><li>Maintain client business acumen such as specific knowledge of the customer and how IT relates to their business strategy and goals.</li></ul>Qualifications<ul><li>3-5 years of experience in a System Administrator or comparable role</li><li>Professional IT Certifications preferred, but not required.</li><li>Microsoft MCSA or MCSE, SonicWall CSSA, Cisco CCNA, or VMware VCP</li><li>Valid driver&rsquo;s license</li></ul>Job Type: Full-timePay: $65,000.00 - $110,000.00 per yearBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Employee assistance program</li><li>Flexible schedule</li><li>Flexible spending account</li><li>Health insurance</li><li>Health savings account</li><li>Life insurance</li><li>Paid time off</li><li>Professional development assistance</li><li>Referral program</li><li>Retirement plan</li><li>Tuition reimbursement</li><li>Vision insurance</li></ul>Work Location: In person

Systems Engineer

Join Bizco Technologies and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Bizco Technologies

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Systems Engineer