Qureos Mentor

Black Optix Tint-Springfield, VA

About Us:We are a customer-focused auto tint shop offering window tinting, PPF, ceramic coating, detailing, and wraps. We pride ourselves on exceptional service and are looking for a proactive Front Desk Manager to lead customer interactions and daily operations.Key Responsibilities:<ul><li>Sales &amp; Upselling: Actively promote and upsell services, including tints, PPF, ceramic coatings, detailing, and wraps to maximize revenue.</li><li>Customer Reviews: Ensure at least one-two five stars Google reviews per day by providing exceptional customer service, including thoughtful gestures like offering refreshments and ensuring vehicles are clean before departure.</li><li>Complaint Resolution: Address and resolve customer complaints promptly to maintain high satisfaction and prevent negative reviews.</li><li>Team Coordination: Communicate with the call center and staff to ensure smooth operations. Handle issues independently and escalate only if necessary.</li><li>Calendar Management: Organize the shop schedule and ensure all team members understand their tasks, including payment collections for mobile jobs.</li><li>Shop Cleanliness &amp; Inventory: Maintain a clean, welcoming environment and manage inventory to avoid shortages.</li><li>Operational Oversight: Ensure all operations run smoothly</li></ul>Qualifications:<ul><li>Experience in customer service or front desk management, preferably in an auto shop or related industry.</li><li>Excellent communication and interpersonal skills.</li><li>Strong leadership and problem-solving abilities.</li><li>Sales-oriented mindset with a focus on upselling and maximizing revenue.</li><li>Exceptional organizational skills and attention to detail.</li><li>Ability to work independently and proactively address issues.</li></ul>Job Types: Full-time, Part-timePay: $25.00 - $30.00 per hourWork Location: In person

Front Desk – Auto Tint Shop in Stafford, VA (Part Time)

Join Black Optix Tint-Springfield, VA and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Black Optix Tint-Springfield, VA

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Front Desk – Auto Tint Shop in Stafford, VA (Part Time)