Urwah Admin

BlackStone eIT

<div><p>BlackStone eIT, a leader in the technology solutions space, is looking for a dedicated Technical Specialist to join our dynamic team. As a Technical Specialist, you will play a crucial role in providing expert technical support and solutions to our clients, ensuring the smooth operation and maintenance of our software products. This position requires a blend of technical expertise and strong problem-solving skills to meet our clients' diverse needs.</p><h3 class="jobSectionHeader"><b><br>
Responsibilities</b></h3><ul>
<li>Provide technical support to clients, addressing inquiries and resolving issues promptly and efficiently.</li>
<li>Collaborate with development teams to identify and troubleshoot software bugs and performance issues.</li>
<li>Conduct system installations, configurations, and upgrades as necessary.</li>
<li>Develop and maintain detailed documentation on system configurations, processes, and user guides.</li>
<li>Assist in training end-users on software functionalities and best practices.</li>
<li>Stay up-to-date with product updates and emerging technologies to provide informed recommendations to clients.</li>
<li>Participate in project planning and execution to ensure alignment between technical solutions and client needs.</li>
</ul><p><b>Requirements</b></p><ul>
<li>Bachelor's degree in Computer Science, Information Technology, or a related field.</li>
<li>Minimum of 3 years of experience in a technical support or specialist role.</li>
<li>Proficiency in troubleshooting software applications, systems, and networks.</li>
<li>Solid understanding of database management and SQL.</li>
<li>Experience with software installation, configuration, and upgrade processes.</li>
<li>Strong analytical and problem-solving skills.</li>
<li>Excellent communication and interpersonal skills with a focus on customer service.</li>
<li>Ability to work independently as well as part of a collaborative team environment.</li>
<li>Familiarity with Agile methodologies is a plus.</li>
<li>Relevant certifications in technology (such as CompTIA, Microsoft, or Cisco) are a plus.</li>
</ul><p><b>Benefits</b></p><p></p><ul>
<li>Paid Time Off</li>
<li>Training &amp; Development</li>
<li>Performance Bonus</li></ul></div>

Technical Specialist

<div><p>BlackStone eIT seeks a proactive and detail-oriented Support Engineer to enhance our growing team. As a Support Engineer, your primary responsibility will be to assist our clients by addressing their technical issues efficiently and effectively. You will play a crucial role in maintaining high customer satisfaction through your expertise and dedication to support.</p><p></p><h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><ul>
<li>Deliver exceptional technical support to our clients by resolving hardware and software issues.</li>
<li>Analyze and troubleshoot technical problems, documenting solutions for future reference.</li>
<li>Provide guidance on system configurations, software installations, and updates.</li>
<li>Maintain and update support documentation to ensure accuracy and ease of use.</li>
<li>Collaborate with product teams to relay customer feedback and suggest enhancements.</li>
<li>Participate in team meetings and contribute to continuous improvement initiatives.</li>
<li>Train customers on using our products effectively and address any concerns promptly.</li>
</ul><p><b>Requirements</b></p><ul>
<li>Degree in Computer Science, Engineering, or a related field.</li>
<li>A minimum of 2 years of experience in technical support or help desk roles.</li>
<li>Proficiency in troubleshooting Windows, Linux, and Mac OS systems.</li>
<li>Familiarity with networking concepts and technologies (TCP/IP, DNS, DHCP).</li>
<li>Strong communication skills with the ability to convey technical information to non-technical users.</li>
<li>Experience with ticketing systems and customer relationship management software.</li>
<li>Excellent problem-solving skills and a proactive approach to challenges.</li>
<li>Customer-oriented mindset, with a focus on delivering high-quality support.</li>
<li>Ability to work collaboratively in a fast-paced environment.</li>
<li>General knowledge of cloud services and virtualization is a plus.</li>
</ul><p><b>Benefits</b></p></div><p></p>

Support Engineer

<div><p>BlackStone eIT is looking for a versatile SharePoint Developer and Administrator to join our team. In this dual role, you will be responsible for developing, customizing, and managing SharePoint solutions while ensuring optimal performance and security of SharePoint environments. You will work closely with clients and stakeholders to understand their needs and provide effective solutions that enhance collaboration and productivity.</p><h3 class="jobSectionHeader"><b>
Responsibilities</b></h3><ul>
<li>Design, develop, and implement SharePoint sites, workflows, and applications based on client requirements.</li>
<li>Manage SharePoint environments, including permissions, security settings, and site collections.</li>
<li>Provide regular maintenance and updates to ensure optimal performance of SharePoint applications.</li>
<li>Develop and execute backup and restore plans to ensure data integrity and security.</li>
<li>Troubleshoot and resolve technical issues within SharePoint environments.</li>
<li>Document technical specifications and provide user training and support.</li>
<li>Stay current with SharePoint technologies, trends, and best practices for continuous improvement.</li>
</ul><p><b>Requirements</b></p><ul>
<li>Bachelor's degree in Computer Science, Information Technology, or a related field.</li>
<li>3-5 years of experience as a SharePoint Developer and Administrator.</li>
<li>Strong knowledge of SharePoint Online and/or SharePoint Server.</li>
<li>Proficiency in HTML, CSS, JavaScript, and SharePoint-specific technologies.</li>
<li>Experience managing SharePoint permissions, site collections, and security settings.</li>
<li>Good understanding of SharePoint workflows, lists, libraries, and site architecture.</li>
<li>Excellent problem-solving skills and attention to detail.</li>
<li>Strong communication and interpersonal skills to direct user training and support.</li>
<li>Familiarity with SharePoint Framework (SPFx) and Power Platform (Power Apps, Power Automate) is a plus.</li>
<li>Microsoft certifications in SharePoint development or administration are advantageous.</li>
</ul><p><b>Benefits</b></p><ul>
<li>Paid Time Off</li>
<li>Performance Bonus</li>
<li>Training &amp; Development</li></ul></div>

SharePoint developer and admin

<div><p>BlackStone eIT is excited to announce an opening for a Senior Project Manager who will be integral in managing and delivering high-impact projects within our technology division. As a Senior Project Manager, you will lead project teams, develop comprehensive plans, and oversee the execution of projects to ensure they meet timelines, budgets, and quality standards.</p><p>
In this role, you will utilize your extensive project management expertise to coordinate resources, manage stakeholder relationships, and address any challenges that arise throughout the project lifecycle. Your ability to foster a collaborative environment and drive project success will be key to your success in this position.</p><h3 class="jobSectionHeader"><b><br>
Primary Responsibilities:</b></h3><ul>
<li>Lead and manage projects from conception to completion, ensuring alignment with organizational goals and client expectations.</li>
<li>Develop detailed project plans that encompass scope, schedule, budget, and resource allocation.</li>
<li>Engage with various stakeholders to gather insights, define project requirements, and set clear objectives.</li>
<li>Monitor project performance and progress, providing regular updates and recommendations to key stakeholders.</li>
<li>Proactively identify and mitigate project risks and issues, ensuring prompt resolution and minimal disruption.</li>
<li>Facilitate effective communication within project teams and with external partners to promote transparency and collaboration.</li>
<li>Conduct project reviews and retrospectives to capture lessons learned and enhance future project performance.</li>
<li>Ensure adherence to quality standards and best practices throughout the project lifecycle.</li>
</ul><p><b>Requirements</b></p><ul>
<li>Bachelor&rsquo;s degree in Project Management, Business Administration, Information Technology, or a related field.</li>
<li>7+ years of project management experience, particularly in software development or IT projects.</li>
<li>Demonstrated ability to manage multiple projects simultaneously in a fast-paced environment.</li>
<li>Strong familiarity with project management methodologies, such as Agile, Scrum, and Waterfall.</li>
<li>Exceptional leadership and motivational skills to drive teamwork and collaboration.</li>
<li>Excellent problem-solving skills and the ability to think critically under pressure.</li>
<li>Strong written and verbal communication skills to effectively engage with team members and stakeholders.</li>
<li>PMP or similar project management certification is highly desirable.</li>
</ul><p><b>Benefits</b></p><ul>
<li>Paid Time Off</li>
<li>UAE Benefits</li>
<li>Performance Bonus</li>
<li>Training &amp; Development</li></ul></div>

Senior Project Manager

<div><p>BlackStone eIT is looking for an experienced Omnichannel &amp; Customer Experience (CX) Architect to lead our efforts in transforming customer interactions across all touchpoints. In this role, you will design and implement strategies that create seamless and personalized customer experiences, leveraging various channels and technologies. The ideal candidate will have a strong background in customer experience design, omnichannel strategies, and relevant technologies.</p><p><b>
Key Responsibilities:</b></p><ul>
<li>Design and implement comprehensive omnichannel strategies to enhance customer engagement and satisfaction.</li>
<li>Analyze customer journeys and touchpoints to identify opportunities for improvement and innovation.</li>
<li>Collaborate with cross-functional teams, including marketing, sales, and IT, to ensure cohesive delivery of customer experiences across all channels.</li>
<li>Evaluate and recommend technologies and platforms to support omnichannel initiatives, including CRM systems, marketing automation, and analytics tools.</li>
<li>Lead the development of customer experience frameworks and guidelines that align with organizational goals.</li>
<li>Monitor and measure customer experience performance, providing insights and recommendations for continuous improvement.</li>
<li>Stay updated on industry trends and best practices in customer experience and omnichannel strategies.</li>
<li>Provide thought leadership and training to teams on omnichannel customer experience practices.</li>
</ul><p><b>Requirements</b></p><ul>
<li>
Bachelor&rsquo;s degree in Business Administration, Marketing, IT, or a related field; Master&rsquo;s degree preferred.</li>
<li>8+ years of experience in customer experience design or omnichannel strategy.</li>
<li>Proven experience working with CRM systems (e.g., Salesforce, HubSpot) and customer engagement technologies.</li>
<li>Strong understanding of customer journey mapping and analytics.</li>
<li>Experience implementing omnichannel strategies in diverse business environments.</li>
<li>Exceptional analytical, problem-solving, and organizational skills.</li>
<li>Excellent communication and interpersonal skills for effective stakeholder engagement and collaboration.</li>
<li>Ability to manage multiple projects and prioritize tasks effectively.</li>
<li>Familiarity with agile methodologies and project management principles.</li>
<li>Experience in the technology sector or similar industries is a plus.</li></ul></div>

Omnichannel & Customer Experience (CX) Architect

<div><p>BlackStone eIT is seeking a meticulous and efficient <b>Digital Technology Department Office Secretary</b> to join our innovative team. In this role, you will provide essential administrative support to the Digital Technology Department, ensuring smooth operations and facilitating effective communication across the team.</p><h3 class="jobSectionHeader"><b>
Key Responsibilities</b></h3><ul><li><ul>
<li>Provide secretarial and administrative support to DT leadership and project teams
</li><li>Manage calendars, meetings, agendas, and minutes of meetings
</li><li>Handle official correspondence, emails, and document control
</li><li>Support Commmissioning Certificate, Goods Receipt Notes (GRN) creation and approval tracking
</li><li>Manage vendor invoicing, verification, submission, and payment follow-ups
</li><li>Maintain vendor records and support vendor coordination activities
</li><li>Liaise with Finance, Procurement, and vendors to resolve billing and payment issues
</li><li>Maintain accurate records, reports, and project documentation
</li><li>Support meetings, workshops, and DT office activities
</li><li>Manages travel and seating arrangements
</li><li>Creates executive meeting presentations
</li></ul></li></ul><p><b>Requirements</b></p><ul><li><ul>
<li>
Diploma or Bachelor&rsquo;s degree in Business Administration or related field
</li><li>Proven experience in an administrative or secretarial role (DT / IT / PMO preferred)
</li><li>Proficiency in MS Office and basic understanding of invoicing and vendor processes
</li><li>Strong communication, organization, and multitasking skills
</li><li>Ability to work independently with attention to detail</li></ul></li></ul></div>

Digital Technology Department Office Secretary

<div><p>BlackStone eIT is on the lookout for a skilled <b>Contact Center Analytics &amp; AI Lead</b> to spearhead our analytics initiatives and artificial intelligence strategies within our contact center operations. In this impactful role, you will leverage data analytics and AI technologies to enhance customer experiences, optimize operations, and drive data-driven decision-making.</p><p>
As the Contact Center Analytics &amp; AI Lead, you will be responsible for developing and implementing advanced analytical models, AI solutions, and performance metrics that provide insights into customer interactions, agent performance, and operational efficiency. Your expertise will be essential in creating a culture of innovation and continuous improvement in our contact center.</p><h3 class="jobSectionHeader"><b>
Key Responsibilities:</b></h3><ul>
<li>Design and implement analytics frameworks and AI solutions to improve customer experience and operational effectiveness.</li>
<li>Analyze customer interaction data to identify trends, patterns, and areas for improvement.</li>
<li>Develop predictive models to enhance agent performance and customer satisfaction.</li>
<li>Lead initiatives to integrate AI technologies such as chatbots, natural language processing, and machine learning to optimize workflows.</li>
<li>Collaborate with cross-functional teams to ensure alignment of analytics initiatives with business objectives.</li>
<li>Provide insights and strategic recommendations based on data analysis to inform decision-making at all levels.</li>
<li>Monitor and report on key performance indicators (KPIs) related to contact center effectiveness.</li>
<li>Stay current with industry trends, tools, and methodologies in analytics and AI applications.</li>
</ul><p><b>Requirements</b></p><ul>
<li>
Bachelor&rsquo;s degree in Data Science, Business Analytics, Computer Science, or a related field; Master&rsquo;s degree preferred.</li>
<li>7+ years of experience in analytics within a contact center or customer service environment.</li>
<li>Proven experience with AI technologies and their applications in customer service.</li>
<li>Strong analytical skills with expertise in statistical analysis, data mining, and predictive modeling.</li>
<li>Proficient in analytical tools and programming languages (e.g., Python, R, SQL, Tableau, or similar).</li>
<li>Experience with machine learning algorithms and techniques.</li>
<li>Excellent communication skills, able to present insights clearly to both technical and non-technical audiences.</li>
<li>Strong project management skills and ability to lead cross-functional teams.</li>
<li>Knowledge of customer experience metrics and industry best practices.</li>
<li>Passion for utilizing data and technology to drive successful outcomes in customer service.</li>
</ul><p><b>
Benefits</b></p><p></p><ul>
<li>Remote Model</li>
<li>Time Flexibility
</li><li>Relocation after 6months based on performance</li></ul></div>

Contact Center Analytics & AI Lead

Join BlackStone eIT and explore 15   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.