Urwah Admin

BlackStone eIT

<div><ul><li>Receive, diagnose and resolve incidents and service requests through the approved ITSM platform and support procedures.</li></ul><ul><li>Support laptops, desktops, operating systems, Microsoft 365, printers, peripherals and standard workplace applications.</li><li>Provide user-account, access, password and Microsoft 365 support within approved identity and security controls.</li><li>Configure, deploy, replace and recover endpoint devices and maintain accurate asset and assignment records.</li><li>Support meeting rooms, conferencing equipment and common workplace technology.</li><li>Escalate unresolved or specialist issues with complete diagnostics, evidence and user-impact information.</li><li>Maintain knowledge articles, resolution notes and recurring-issue records and contribute to first-contact resolution improvement.</li><li>Follow security, confidentiality, acceptable-use, access and data-handling requirements at all assigned locations.</li><li>Support agreed user onboarding/offboarding and office-move activities.</li><li>Work from different offices or emirates when assigned through the agreed operational schedule.</li></ul> 
Requirements<ul><li> 
Minimum 5 years of professional end-user computing, desktop support or service support experience.</li><li>Strong hands-on experience with Windows endpoints, Microsoft 365, hardware troubleshooting, printers and common enterprise applications.</li><li>Working knowledge of Active Directory/Entra ID, endpoint management, Intune/MDM and ITSM ticketing tools.</li><li>ITIL 4 Foundation, CompTIA A+/Network+ or Microsoft Endpoint certification preferred.</li><li>Professional customer-service skills, clear ticket documentation and the ability to work independently onsite.</li><li>Arabic and English communication skills are strongly preferred for user-facing support.</li></ul>
Preferred Profile<ul><li>Previous experience providing onsite support within UAE government entities.</li><li>Working knowledge of TDRA-related access, connectivity or government technology-support processes.</li><li>Experience supporting users across multiple offices and coordinating priority incidents.</li></ul>
Expected Contribution<ul><li>Tickets are accurately recorded, prioritised, owned and resolved or escalated against the confirmed SLA.</li><li>Users receive professional, consistent support across all assigned locations.</li><li>Asset, endpoint and resolution records remain accurate and auditable.</li><li>Recurring issues and knowledge gaps are documented and reduced over time.</li></ul></div>

IT Support Engineer/Agent

<div><ul><li>5+ years of related experience developing and implementing solutions using Middleware.</li><li>
In depth working experience developing application using different programminglanguages used in ESB.</li><li>
In depth Knowledge of standard/technologies (JMS, XML, JSON, WSDL, SOAP, REST, HTTP and SSL/TLS).</li><li>
Experience on different types of Integration Patterns.</li><li>
Sound knowledge of OOP.</li><li>
Good Knowledge on multiple mapping tools.</li><li>
Stakeholder Communication by translating complex technical integration concepts into clear, actionable business insights, and vice versa.</li><li>
Define integration test scenarios, facilitate User Acceptance Testing (UAT), 
and help validate that integrated systems meet business and data integrity standards.</li><li>
Work alongside Integration Engineers to define API contracts, payload structures (JSON/XML), 
and endpoints using tools like Postman or Swagger/OpenAPI.</li></ul></div>

Senior ESB Integration Engineer

<div>About BlackStone
 
eIT BlackStone eIT is a leading System Integrator (SI) and Independent Software Vendor (ISV), dedicated to engineering transformative enterprise solutions and intelligent digital experiences. Founded in the United States in 2010, the company expanded its regional operations in 2014 and today operates across the UAE, Saudi Arabia, Jordan, and Egypt, with a team of approximately 1,000 professionals. We help organizations accelerate their digital transformation journey through innovative, scalable, and cost-effective technology solutions across Software Development, IT Infrastructure, Network Connectivity, Artificial Intelligence, Cloud Services, and System Integration. At BlackStone eIT, we believe technology should seamlessly empower businesses and governments to achieve sustainable growth and operational excellence.
 
 
Position Overview We are looking for an experienced Sales Manager to drive business growth across the Saudi market by developing new business opportunities while managing strategic customer relationships. The ideal candidate is a highly motivated sales professional with a proven track record in enterprise software and technology solutions, strong experience within the Saudi market, and an established network within government and enterprise sectors. This role reports directly to the Chief Commercial Officer (CCO).
Key Responsibilities
<ul><li>Develop and execute sales strategies to achieve assigned revenue and business growth targets.</li><li>Generate new business opportunities while expanding existing customer accounts.
</li><li>Build and maintain strong relationships with key decision-makers across government and enterprise sectors.
</li><li>Manage the complete sales lifecycle from prospecting to contract signature.
</li><li>Conduct customer meetings, presentations, product demonstrations, and executive-level discussions.
</li><li>Collaborate closely with Pre-Sales, Technical, Delivery, and Marketing teams to design winning customer solutions.
</li><li>Prepare commercial proposals, RFP/RFQ responses, quotations, and contract negotiations.</li><li>Maintain an accurate sales pipeline and forecast using CRM tools.
</li><li>Represent BlackStone eIT at industry events, exhibitions, and networking activities.</li><li>Monitor market trends, customer needs, competitor activities, and emerging technologies.</li><li>Travel within Saudi Arabia as required to meet customers and support business development activities.</li></ul> 
Requirements 
Required Qualifications
<ul><li>Bachelor's degree in Business Administration, Marketing, Information Technology, Computer Science, or a related field.
</li><li>Minimum 7 years of experience in B2B Software Sales.
</li><li>Minimum 5 years of sales experience within the Saudi Arabian market OR UAE market
</li><li>Proven experience selling enterprise technology solutions, including:
</li></ul>o Digital Transformation
o Software Development Services
o System Integration
o Artificial Intelligence (AI)
o IT Infrastructure
o Network Connectivity
o Cloud Solutions
o Managed Services
<ul><li>Strong experience selling to Government entities and large Enterprise customers.
</li><li>Demonstrated success in both new business development (Hunter) and account management (Farmer).
</li><li>Strong commercial negotiation and deal-closing skills.
</li><li>Excellent presentation, communication, and stakeholder management abilities.
</li><li>Experience managing complex sales cycles and responding to public and private sector tenders.
</li><li>Fluent in Arabic and English. Preferred Qualifications
</li><li>Existing network of government and enterprise decision-makers within Saudi Arabia.
</li><li>Experience working within a System Integrator (SI), Technology Consulting, or Software Company.
</li><li>Strong understanding of the Saudi government procurement ecosystem and enterprise sales landscape.
</li><li>Experience using CRM platforms such as Salesforce, Microsoft Dynamics, HubSpot, or similar.
</li></ul> 
Preferred Qualifications
<ul><li>Existing network of government and enterprise decision-makers within Saudi Arabia OR UAE
</li><li>Experience working within a System Integrator (SI), Technology Consulting, or Software Company.
</li><li>Strong understanding of the Saudi government procurement ecosystem and enterprise sales landscape.
</li><li>Experience using CRM platforms such as Salesforce, Microsoft Dynamics, HubSpot, or similar.</li></ul>
Why Join BlackStone eIT?<ul><li>Join one of the region's leading System Integrators and Independent Software Vendors.</li><li>Work with innovative enterprise technology solutions across multiple industries.</li><li>Be part of major Digital Transformation initiatives across the GCC.
</li><li>Collaborate with highly experienced technical and commercial teams.
</li><li>Contribute to high-impact government and enterprise projects.
</li><li>Grow your career within a rapidly expanding regional technology company with operations across the UAE, Saudi Arabia, Jordan, Egypt, and the United States.</li></ul></div>

Software Sales Manager

<div>Key ResponsibilitiesTechnical Presales Support<ul><li>
Collaborate with sales teams to understand customer business and technical requirements in KSA and UAE</li><li>
Design and propose suitable technical solutions aligned with customer needs.
</li><li>Prepare technical proposals, solution architectures, and statements of work.
</li><li>Conduct product presentations, demonstrations, and proof-of-concept (POC) sessions.
</li><li>Respond to RFPs, RFIs, and RFQs with technical and functional inputs.
</li><li>Assist in effort estimation, BOM preparation, and solution sizing.
</li></ul>Customer Engagement<ul><li>
Participate in customer meetings, workshops, and discovery sessions.
</li><li>Explain technical concepts clearly to both technical and non-technical stakeholders.
</li><li>Build trusted relationships with customers, partners, and internal teams.
</li><li>Address customer technical concerns and provide recommendations.
</li></ul>Solution Design &amp; Documentation<ul><li>
Prepare high-level and low-level solution designs when required.
</li><li>Create architecture diagrams, implementation approaches, and integration workflows.
</li><li>Ensure proposed solutions follow best practices, scalability, security, and compliance standards.
</li></ul>Collaboration<ul><li>
Coordinate with engineering, delivery, product, and support teams.
</li><li>Work closely with project managers and solution architects during transition to delivery.
</li><li>Support continuous improvement of presales assets, templates, and demo environments.
</li></ul>Market &amp; Product Knowledge<ul><li>
Stay updated on industry trends, competitor solutions, and emerging technologies.
</li><li>Maintain strong understanding of company products, services, and capabilities.
</li></ul>Required Qualifications<ul><li>
Bachelor&rsquo;s degree in Computer Science, Information Technology, Engineering, or related field.
</li><li>3&ndash;6 years of experience in presales, solution engineering, systems engineering, or technical consulting.
</li><li>Experience in preparing technical proposals and responding to RFPs.
</li><li>Strong understanding of enterprise IT solutions, cloud technologies, integrations, and software architectures.
</li><li>Excellent communication and presentation skills.
</li><li>Ability to work in a fast-paced, customer-facing environment.
</li></ul>Preferred Skills<ul><li>
Experience with cloud platforms such as Azure, AWS, or Google Cloud.
</li><li>Knowledge of APIs, integrations, databases, and enterprise applications.
</li><li>Familiarity with cybersecurity, infrastructure, data, or AI solutions is a plus.
</li><li>Experience with diagramming and documentation tools (Visio, Draw.io, etc.).
</li><li>Relevant technical certifications are advantageous.
</li></ul>Soft Skills<ul><li>
Strong analytical and problem-solving abilities.
</li><li>Customer-oriented mindset.
</li><li>Strong teamwork and collaboration skills.
</li><li>Ability to manage multiple opportunities simultaneously.
</li><li>Good negotiation and stakeholder management skills.
</li></ul>KPIs / Success Metrics<ul><li>
Quality and timeliness of technical proposals.
</li><li>Win rate contribution.
</li><li>Customer satisfaction during presales engagements.
</li><li>Accuracy of solution sizing and estimations.
</li><li>Number of successful demos and POCs delivered.</li></ul></div>

Software Pre-Sales Engineer ( Gulf Market )

<div>We are seeking a highly organized and proactive Project Operations Manager to oversee the operational coordination of active projects and ensure smooth alignment between project teams and the finance department. This role requires a strong sense of ownership, responsibility, and follow-through, with the ability to manage multiple priorities, maintain accurate reporting, and support financial and operational discipline across projects.
The ideal candidate has experience in project coordination, operations management, and finance-related processes, and is capable of driving execution while keeping stakeholders aligned.
Key Responsibilities<ul><li>
Oversee the day-to-day operational coordination of active projects.</li><li>
Track project progress, timelines, deliverables, and operational requirements.</li><li>
Coordinate closely with internal teams to ensure projects are running according to plan.</li><li>
Act as the main point of coordination between project teams and the finance department.</li><li>
Monitor project budgets, spending, invoicing, payment status, and cost-related updates.</li><li>
Support budgeting, forecasting, financial tracking, and project reporting.</li><li>
Ensure all project data, records, and documentation are accurate and up to date.</li><li>
Identify operational or financial risks and escalate issues in a timely manner.</li><li>
Follow up with stakeholders to ensure accountability and completion of action items.</li><li>
Improve workflows, reporting structures, and coordination processes across projects.</li><li>
Prepare regular project and financial status reports for management.</li><li>
Maintain strong control over project organization, priorities, and cross-functional communication.</li></ul> 
Requirements 
Requirements<ul><li>
Bachelor&rsquo;s degree in Business Administration, Finance, Operations Management, Project Management, or a related field.</li><li>
Proven experience in project coordination, operations, or project management.</li><li>
Strong understanding of finance processes, budgeting, cost tracking, and reporting.</li><li>
Excellent organizational and multitasking skills.</li><li>
Strong sense of ownership, accountability, and attention to detail.</li><li>
Ability to coordinate across departments and manage multiple active projects at once.</li><li>
Strong communication and follow-up skills.</li><li>
Ability to work under pressure and meet deadlines.</li><li>
Proficiency in Microsoft Excel and project tracking/reporting tools.</li><li>
Problem-solving mindset with the ability to anticipate issues and act proactively.</li><li><ul><li>
Successfully delivering IT projects within the UAE market.</li><li>
Working directly with the public sector.</li></ul></li></ul>
Preferred Qualifications<ul><li>
Experience working closely with finance teams on project-related budgets and reporting.</li><li>
Knowledge of project management tools and ERP systems.</li><li>
Experience in operational process improvement.</li><li>
PMP or other project management certification is a plus.</li></ul>
Key Skills<ul><li>
Project coordination</li><li>
Operations management</li><li>
Budget tracking</li><li>
Financial reporting</li><li>
Cross-functional coordination</li><li>
Organization and planning</li><li>
Ownership and accountability</li><li>
Communication and stakeholder management</li><li>
Problem solving</li><li>
Attention to detail</li></ul> 

Benefits 
<ul><li>
Paid Time Off</li><li>
Work From Home</li><li>
Training &amp; Development</li><li>
Performance Bonus</li></ul></div>

Operations Project Manager

<div>Job Title: Senior QA Tester
Job Summary
We are seeking a detail-oriented QA Tester with relevant software testing experience to join our team on-site. The ideal candidate will be bilingual in Arabic and English and will support testing activities, User Acceptance Testing coordination, defect management, and test documentation to ensure high-quality software delivery.
Key Responsibilities<ul><li>
Execute manual software testing activities based on business and technical requirements.</li><li>
Prepare, review, and maintain test cases, test scripts, and test execution records.</li><li>
Support User Acceptance Testing by coordinating with business users and project stakeholders.</li><li>
Identify, document, track, and follow up on defects using defect management tools.</li><li>
Work closely with developers, business analysts, and project teams to ensure timely issue resolution.</li><li>
Validate fixes and perform regression testing when required.</li><li>
Maintain accurate test documentation and provide regular testing status updates.</li><li>
Ensure software solutions meet functional, usability, and quality requirements.</li><li>
Communicate testing progress, risks, and issues clearly in both Arabic and English.</li></ul> 

Requirements 
Required Qualifications<ul><li>
Relevant experience in software quality assurance or software testing.</li><li>
Good understanding of the software testing lifecycle and defect lifecycle.</li><li>
Experience in preparing and executing test cases and test scenarios.</li><li>
Ability to support UAT activities and coordinate with end users.</li><li>
Strong documentation and reporting skills.</li><li>
Bilingual communication skills in Arabic and English.</li><li>
Available to work on-site.</li></ul>
Preferred Skills<ul><li>
Experience using defect tracking or test management tools.</li><li>
Basic understanding of Agile or Waterfall project delivery methodologies.</li><li>
Strong attention to detail and analytical thinking.</li><li>
Good communication and stakeholder coordination skills.</li><li>
Ability to work independently and as part of a team.</li></ul></div>

Senior QA Engineer

<div>Job Purpose
The Technical Support Engineer is responsible for providing technical assistance and support related to computer systems, hardware, software, networks, and IT infrastructure. The role ensures the smooth operation of IT services by diagnosing and resolving technical issues while delivering excellent customer support. 
Requirements 
<ul><li>
Minimum 3 years of experience in IT Support, Technical Support, Service Desk, or Infrastructure Support roles.</li><li>
Provide first and second-level technical support for end users.</li><li>
Install, configure, maintain, and troubleshoot desktops, laptops, printers, scanners, and other IT equipment.</li><li>
Support Microsoft Windows operating systems and business applications.</li><li>
Manage user accounts, permissions, email accounts, and access rights.</li><li>
Troubleshoot network connectivity issues including LAN, WAN, Wi-Fi, VPN, DNS, and DHCP.</li><li>
Monitor and maintain IT infrastructure, servers, and network devices.</li><li>
Install software updates, security patches, and operating system upgrades.</li><li>
Respond to service requests and incidents through the ticketing system within defined SLAs.</li><li>
Escalate complex technical issues to senior engineers or vendors when required.</li><li>
Support virtualization environments such as VMware and Hyper-V.</li><li>
Assist with backup, recovery, and disaster recovery procedures.</li><li>
Maintain accurate records of incidents, solutions, and asset inventory.</li><li>
Support cybersecurity initiatives by implementing security policies and best practices.</li><li>
Prepare technical documentation, user guides, and knowledge base articles.</li><li>
Coordinate with third-party vendors for hardware repairs and software support.</li><li><ul><li>
Strong knowledge of Windows 10/11 and Windows Server environments.</li><li>
Experience with Active Directory and Microsoft 365 administration.</li><li>
Good understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPN).</li><li>
Experience supporting routers, switches, firewalls, and wireless networks.</li><li>
Knowledge of virtualization technologies such as VMware or Hyper-V.</li><li>
Familiarity with backup solutions and disaster recovery concepts.</li><li>
Experience using ITSM or ticketing systems.</li><li>
Basic understanding of cybersecurity principles and endpoint protection.</li></ul></li></ul></div>

Senior Support engineer (Help Disk)

Join BlackStone eIT and explore 12   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.