Qureos Mentor

blnk

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 Job Summary
 
 
 
 This role is responsible for delivering prompt, efficient, and customer-oriented support by diagnosing, troubleshooting, and resolving hardware, software, and network-related issues. The specialist will play a key role in maintaining operational efficiency by supporting daily IT operations, ensuring adherence to service level agreements (SLAs), and contributing to IT-related projects and improvements.
 
 
 
 Key Responsibilities
 
 
 
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 Serve as the first point of contact for end-users via phone, email, or ticketing system, providing timely and effective support.
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 Troubleshoot and resolve technical issues related to Windows and Mac operating systems, Microsoft Office, printers, network connectivity, and proprietary/internal applications.
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 Escalate unresolved incidents to appropriate higher-level or specialized IT support teams.
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 Install, configure, and maintain desktop and laptop computers, along with associated peripherals and mobile devices.
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 Manage user accounts and permissions through systems such as Active Directory, Microsoft 365, and other IT platforms.
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 Ensure endpoint protection through antivirus software installation and regular updates.
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 Maintain accurate documentation of technical issues, troubleshooting steps, and resolutions in the helpdesk knowledge base.
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 Support IT onboarding and offboarding processes, including device setup and access provisioning.
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 Monitor and respond to IT support tickets in a timely manner to meet established SLAs.
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 Participate in IT initiatives, system upgrades, and routine maintenance activities.
 
 
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 Required Qualifications
 
 
 
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 2-5 years in IT support or a similar technical role.
 
 
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 Skills And Competencies
 
 
 
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 Certifications: CompTIA A+, or other relevant technical certifications, is a plus.
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 Strong knowledge of IT infrastructure, desktop environments, local network administration, and troubleshooting.
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 Familiarity with hardware, software, and network systems management.
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 Understanding of security practices related to IT systems and data protection.
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 Experience with system administration and troubleshooting various operating systems (Windows, macOS, Linux).
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 Hands-on experience in managing and troubleshooting IT systems, networks, and devices.
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 Experience supporting desktop environments, network administration, and IT troubleshooting for internal users.
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 Proven experience with IT projects, system upgrades, and migrations.
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 Strong problem-solving skills, with a focus on resolving technical issues efficiently.
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 Previous experience with IT performance tracking and reporting.
 
 
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 Education and Certifications
 
 
 
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 Bachelor&rsquo;s degree in information technology, Computer Science, or a related field.
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 </ul>
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IT - Helpdesk Specialist

<div>
 
 About Blnk
 
 
 
 blnk is a fintech company with a mission of enabling inclusion through point-of-sale financing. Less than 4% of Egyptians have access to credit cards and can only afford to purchase products/services with cash that they have saved or are forced to borrow from hard money lenders at high interest rates. We&rsquo;re changing this by enabling all consumers to instantly receive credit within minutes at their favorite merchants.
 
 
 
 Job Scope
 
 
 
 This is a full-time on-site role for a Front Desk/Admin Assistant in Merghany St. office. The Front Desk will be responsible for reception duties, office management and general admin tasks.
 
 
 
 Reception
 
 
 
 
 Key Accountabilities
 
 
 
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 Greet clients as soon as they arrive and connect them with the appropriate party.
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 Create and manage both digital and hardcopy filing systems for all partners.
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 Handle Courier service.
 
 
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 Administration Management
 
 
 
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 Handle office supplies &amp; stationery.
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 Handle scheduling, correspondence, data entry, file management.
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 Manage office assets.
 
 
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 Office Management
 
 
 
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 Manage meeting rooms reservation.
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 Monitor Office cleaning and maintenance.
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 Supervise the security service.
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 Ensure office environment is organized and safe.
 
 
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 </ul>
 
 Qualifications &amp; Skills
 
 
 
 Minimum Qualifications:
 
 
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 Strong communication skills.
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 Excellent organizational and multitasking abilities.
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 Proficiency in Microsoft Office.
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 Bachelor&rsquo;s degree in business administration or a related field.
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 Experience in a similar role is preferred.
 
 
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 </ul>
 
 Minimum Experience
 
 
 
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 2 years in same position, Admin assistant or customer service.
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 </ul>
</div>

Front Desk/Admin Assistant

<div>
 
 About Blnk
 
 
 
 blnk is a fintech company with a mission of enabling inclusion through point-of-sale financing. Less than 4% of Egyptians have access to credit cards and can only afford to purchase products/services with cash that they have saved or are forced to borrow from hard money lenders at high interest rates. We&rsquo;re changing this by enabling all consumers to instantly receive credit within minutes at their favorite merchants.
 
 
 
 Job Scope
 
 
 
 Responsible for maintaining a positive online community by monitoring and engaging with user-generated content on social media platforms. The moderator ensures that all comments, messages, and posts align with the company's brand voice, policies, and community guidelines. They will also handle customer inquiries, manage online conversations, and report trends to help improve engagement strategies.
 
 
 
 Key Responsibilities
 
 
 
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 Monitor and respond to comments, messages, and inquiries in a timely and professional manner.
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 Handle complex or sensitive cases and escalate when needed.
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 Guide and support junior moderators.
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 Ensure consistency in tone of voice and brand guidelines.
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 Track, analyze, and report on common issues and audience feedback.
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 Suggest improvements to moderation processes and customer experience.
 
 
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 Requirements
 
 
 
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 2-3 years of experience proven experience in social media moderation or customer support, previous experience in the same field is a plus.
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 Strong communication and problem-solving skills.
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 Ability to handle high-pressure situations professionally.
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 Leadership or team support experience is a plus.
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 Familiarity with social media tools and reporting.
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</div>

Senior Social Media Moderator

Join blnk and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

blnk

About Company

IT - Helpdesk Specialist

Front Desk/Admin Assistant

Senior Social Media Moderator