Qureos Mentor

Block

<div><div><p>Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams &mdash; People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more &mdash; provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.</p>
<p><b>
About Block Customer Operations</b></p>
<p>
Block is a global technology company with a mission to help more people participate and thrive in the economy. Across our brands, we provide tools that empower businesses, customers, creators, and communities worldwide.</p>
<p>
Customer Operations at Block supports every brand in the ecosystem, making sure customers, sellers, shoppers, and artists receive the support they need to succeed. Our global teams deliver trusted service, training, and knowledge that keep our products running smoothly and our customers confident in using them.</p>
<p>
We support:</p>
<ul>
<li>Square &mdash; integrated commerce and financial services for millions of sellers.</li>
<li>Cash App &mdash; financial tools to send, spend, save, invest, and borrow.</li>
<li>Afterpay &amp; Clearpay &mdash; &ldquo;buy now, pay later&rdquo; solutions for 24M+ customers and 250K+ retailers worldwide.</li>
<li>TIDAL &mdash; an artist-first music platform that helps creators connect with fans.</li>
<li>Spiral &mdash; open-source projects advancing bitcoin as a tool for economic empowerment.</li>
<li>Proto &mdash; building self-custody wallets and decentralized bitcoin mining solutions.</li>
</ul>
<p><b>Our Role in Block</b></p>
<p>
Customer Operations connects all of these brands to the people who use them. Whether supporting a business scaling with Square, a Cash App customer exploring new financial tools, a shopper checking out with Afterpay, or an artist streaming on TIDAL, we help make these experiences work. By supporting every corner of Block, we make sure our brands can continue to grow, adapt, and deliver on their missions.</p>
<p><b>
The Role</b></p><br>
<p>
The Learning Design team drives the creation of scalable, high-impact training across Square, Afterpay, and Cash App. Sitting within Customer Operations, this team ensures learning is designed with industry best practices, regulatory alignment, and real-time enablement in mind. As Senior Lead, you&rsquo;ll shape the strategy for all learning design, lead a team of Learning Design Leads, and deliver programs that improve frontline performance and operational outcomes. Your impact will be felt globally as you drive consistency, scalability, and innovation across brands and geographies.</p>
<h4 class="jobSectionHeader"><b>
You Will</b></h4>
<ul><li>Lead the design strategy for all learning programs across brands, ensuring alignment with operational priorities and business outcomes.</li>
<li>Oversee the creation of modular, scalable, and measurable learning assets in multiple formats (e.g., digital, blended, microlearning).</li>
<li>Partner with operational leaders, SMEs, and BPO partners to design training that is relevant, timely, and directly tied to frontline performance.</li>
<li>Ensure all materials are compliant with regulatory requirements and aligned with brand voice, policies, and service standards.</li>
<li>Introduce and sustain design best practices, leveraging emerging technologies and data insights to continually improve design impact.</li>
<li>Manage Learning Design Leads, fostering capability growth, collaboration, and accountability.</li>
</ul><h4 class="jobSectionHeader"><b>You Have</b></h4>
<ul><li>6+ years of experience in Learning Design, Learning &amp; Development (L&amp;D), or performance enablement with a portfolio of programs that delivered measurable business impact.</li>
<li>3+ years of experience managing teams and learning programs, including directly managing other managers or team leads.</li>
<li>Proven ability to lead high-performing learning design teams and scale quality and consistency across multiple brands, geographies, or business units.</li>
<li>Deep expertise in instructional design methodologies, adult learning principles, and learning science, with practical experience applying these to digital, blended, and modular learning solutions.</li>
<li>Hands-on experience with digital learning tools, platforms, and emerging technologies to innovate and modernize design approaches.</li>
<li>Strong stakeholder engagement skills, with the ability to partner with SMEs, BPOs, and operational leaders to deliver timely, relevant, and compliant learning experiences.</li>
<li>Demonstrated change leadership and influence skills to drive adoption of design best practices and alignment with business priorities.</li>
<li>Ability to thrive in fast-paced, evolving environments where adaptability, data-driven insights, and creativity are essential.</li>
</ul><h4 class="jobSectionHeader"><b>Technologies We Use and Teach</b></h4>
<ul><li>Docebo</li>
<li>Rise 360</li>
<li>Camtasia</li>
</ul>
<p>We&rsquo;re working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and &ldquo;fair chance&rdquo; ordinances.<br>
<br>
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.</p>
<p>
While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.</p><p></p><div><div><div><br>
<p>
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate&rsquo;s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.</p></div><p></p><div><br>
Zone A:</div><div>
$148,700&mdash;$223,100 USD</div></div><div><div>
Zone B:
</div><div>$138,300&mdash;$207,500 USD</div></div><div><div>
Zone C:</div><div>
$130,900&mdash;$196,300 USD</div></div><div><div>
Zone D:</div><div>
$123,400&mdash;$185,200 USD</div></div></div><div><p><b>
Use of AI in Our Hiring Process</b></p>
<p>
We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.</p>
<p>
Contact us at privacy@block.xyz with hiring practice or data usage questions.</p>
<p><i>
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering.</i></p>
<p><i>
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. </i><b><i>Square</i></b><i> makes commerce and financial services accessible to sellers. </i><b><i>Cash App</i></b><i> is the easy way to spend, send, and store money. </i><b><i>Afterpay</i></b><i> is transforming the way customers manage their spending over time. </i><b><i>TIDAL</i></b><i> is a music platform that empowers artists to thrive as entrepreneurs. </i><b><i>Bitkey</i></b><i> is a simple self-custody wallet built for bitcoin. </i><b><i>Proto</i></b><i> is a suite of bitcoin mining products and services. Together, we&rsquo;re helping build a financial system that is open to everyone.</i></p></div></div></div><p></p>

Learning Design Senior Lead, Customer Operations

<div><div><p>Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams &mdash; People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and more &mdash; provide support and guidance at the corporate level. They work across business groups and around the globe, spanning time zones and disciplines to develop inclusive People policies, forecast finances, give legal counsel, safeguard systems, nurture new initiatives, and more. Every challenge creates possibilities, and we need different perspectives to see them all. Bring yours to Block.</p>
<p><b>
The Role</b></p>
<p>
Block is organized into business groups, each with dedicated product and engineering teams. Our team plays a vital role in supporting these groups by delivering AI-powered solutions that directly benefit our customers and drive business growth. We are committed to building impactful products that solve meaningful problems, leveraging AI to create practical value across the company with direct impact to topline company revenue.</p>
<p>
We are looking for an enthusiastic and experienced Senior Machine Learning Manager to lead our team in building the next generation of AI products. You will work on cutting-edge agentic products for Square and Cash App customers. These products are among the <b>highest priority at Block today and have direct leadership visibility</b>. We expect them to shape the future of the company.</p>
<p>
This is a unique opportunity to become a key leader in AI at Block. You'll lead projects that transform the way we build products and serve our customers, empowering your team to do their best work. We welcome leaders who are passionate about building for the real world and empowering teams to see challenges from fresh, nontraditional viewpoints.</p>
<p><b>
You Will</b></p>
<ul>
<li>Drive the execution and delivery of new AI-powered product experiences, ensuring your team has the context and support to build impactful solutions.</li>
<li>Collaborate with cross-functional leaders to understand business needs, identify opportunities and help to ideate on the future of AI solutions for customers.</li>
<li>Lead, mentor, and grow a team of machine learning engineers, fostering a culture of innovation, collaboration, and engineering excellence.</li>
<li>Set the technical vision and strategy for the team, defining the roadmap for developing scalable AI solutions</li>
<li>Drive alignment with Block's AI strategy by representing your team to senior leadership and acting as an expert on applying cutting-edge AI.</li>
<li>Promote the adoption of AI best practices across the company by empowering your team to provide guidance and share their expertise.</li>
</ul>
<p><b>You Have</b></p>
<ul>
<li>12+ years of experience in machine learning or software engineering, with 5+ years in a people management role, leading a team of engineers.</li>
<li>Proven experience shipping customer-facing ML products, with a deep understanding of the end-to-end ML lifecycle from data gathering and training to MLOps and production deployment.</li>
<li>Extraordinary communication skills (verbal and written), with the ability to articulate a technical vision and strategy to both senior leadership and individual contributors.</li>
<li>Deep understanding of modern ML techniques (e.g., Large Language Models) and the ability to guide a team through complex technical decisions.</li>
<li>Strong leadership and mentoring skills with a passion for developing talent and building inclusive, high-performing teams.</li>
<li>A desire to understand our clients' needs in order to shape the strategy and vision for tools and systems that solve customer problems.</li>
<li>Experience leading teams to produce production-quality code and services, with a track record of setting high standards for testing, evaluation, and monitoring.</li>
<li>Experience using any of the major cloud vendors for high-scale production use cases.</li></ul><br>
<p></p>
<p>
We're working to build a more inclusive economy where our customers have equal access to opportunity, and we strive to live by these same values in building our workplace. Block is an equal opportunity employer evaluating all employees and job applicants without regard to identity or any legally protected class. We will consider qualified applicants with arrest or conviction records for employment in accordance with state and local laws and &quot;fair chance&quot; ordinances.</p>
<p>
We believe in being fair, and are committed to an inclusive interview experience, including providing reasonable accommodations to disabled applicants throughout the recruitment process. We encourage applicants to share any needed accommodations with their recruiter, who will treat these requests as confidentially as possible.</p>
<p>
While there is no specific deadline to apply for this role, U.S. roles are typically open for an average of 55 days before being filled by a successful candidate. Please refer to the date listed at the top of this job page for when this role was first posted.</p><p></p><div><div><div><br>
<p>
Block takes a market-based approach to pay, and pay may vary depending on your location. U.S. locations are categorized into one of four zones based on a cost of labor index for that geographic area. The successful candidate&rsquo;s starting pay will be determined based on job-related skills, experience, qualifications, work location, and market conditions. These ranges may be modified in the future.</p></div><p></p><div><br>
Zone A:</div><div>
$276,800&mdash;$415,200 USD</div></div><div><div>
Zone B:
</div><div>$276,800&mdash;$415,200 USD</div></div><div><div>
Zone C:</div><div>
$276,800&mdash;$415,200 USD</div></div><div><div>
Zone D:</div><div>
$276,800&mdash;$415,200 USD</div></div></div><div><p><b>
Use of AI in Our Hiring Process</b></p>
<p>
We may use automated AI tools to evaluate job applications for efficiency and consistency. These tools comply with local regulations, including bias audits, and we handle all personal data in accordance with state and local privacy laws.</p>
<p>
Contact us at privacy@block.xyz with hiring practice or data usage questions.</p>
<p><i>
Every benefit we offer is designed with one goal: empowering you to do the best work of your career while building the life you want. Remote work, medical insurance, flexible time off, retirement savings plans, and modern family planning are just some of our offering.</i></p>
<p><i>
Block, Inc. (NYSE: XYZ) builds technology to increase access to the global economy. Each of our brands unlocks different aspects of the economy for more people. </i><b><i>Square</i></b><i> makes commerce and financial services accessible to sellers. </i><b><i>Cash App</i></b><i> is the easy way to spend, send, and store money. </i><b><i>Afterpay</i></b><i> is transforming the way customers manage their spending over time. </i><b><i>TIDAL</i></b><i> is a music platform that empowers artists to thrive as entrepreneurs. </i><b><i>Bitkey</i></b><i> is a simple self-custody wallet built for bitcoin. </i><b><i>Proto</i></b><i> is a suite of bitcoin mining products and services. Together, we&rsquo;re helping build a financial system that is open to everyone.</i></p></div></div></div><p></p>

Senior Machine Learning Manager, Applied AI Products

Join Block and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Block

ABOUT_COMPANY

Learning Design Senior Lead, Customer Operations

Senior Machine Learning Manager, Applied AI Products