Qureos Mentor

Blue Acorn iCi

<div>Position Overview 
The Senior AJO Technical Consultant is a specialized Adobe Journey Optimizer expert responsible for designing, implementing, and validating orchestrated customer journeys that connect real-time data, decisioning logic, and content activation across channels. 
 
This role sits at the intersection of AEP, RTCDP, identity, event modeling, segmentation, and message orchestration &mdash; bringing use cases to life through production-grade journey configuration inside AJO. 
 
You will work closely with Enterprise Architects, AEP/RTCDP consultants, strategists, and Adobe teams to ensure that journeys are scalable, data-driven, compliant, and aligned to business outcomes. 
 
Key Responsibilities 
AJO Journey Implementation<ul><li>
Build and configure cross-channel journeys, including triggers, events, decision nodes, rules, conditions, and throttling logic.</li><li>
Implement real-time, event-triggered workflows tied to identity and profile attributes.</li><li>
Configure message templates, content fragments, offers, and personalization elements.</li><li>
Validate journey paths, decisioning accuracy, and end-to-end orchestration performance.</li></ul>
Data &amp; Decisioning Integration<ul><li>
Ensure AJO journey logic aligns with RTCDP segments, AEP datasets, and event schemas.</li><li>
Validate AEP event datasets (timestamp, identity, eventType, schema mapping) used as AJO triggers.</li><li>
Connect consent logic, suppression rules, and business constraints to journey decisioning.</li><li>
Utilize AEP Query Service to test journeys, preview events, and validate audience eligibility.</li></ul>
Cross-Channel Activation<ul><li>
Configure email, push, SMS, in-app, and custom-channel actions.</li><li>
Maintain content-to-data alignment via metadata from AEM Assets where applicable.</li><li>
Manage channel-level constraints (frequency caps, quiet hours, channel eligibility).</li></ul>
Use Case Realization<ul><li>
Translate journey strategy and business requirements into technical designs.</li><li>
Build operational workflows connecting: 
Events Profiles Segments Journeys Messaging Reporting.</li><li>
Ensure journey activation supports downstream analytics in CJA.</li></ul>
Quality, Governance &amp; Testing<ul><li>
Conduct QA on journeys: event triggers, identity matches, profile states, eligibility, fallback logic, and message rendering.</li><li>
Validate consent and governance rules inside journey logic.</li><li>
Identify risks tied to latency, event volume, identity stitching, or profile completeness.</li><li>
Document configuration, runbooks, and deployment guides.</li></ul>
Collaboration &amp; Delivery<ul><li>
Partner with:<ul><li>
Enterprise Architects (design + data governance)</li><li>
RTCDP Consultants (segments + identities)</li><li>
AEP Consultants (schemas + datasets)</li><li>
CJA Consultants (measurement + validation)</li><li>
Client marketing/CRM teams</li></ul></li><li>
Provide hands-on support during sprints and UAT cycles.</li></ul>
Required Skills &amp; Experience 
Platform Expertise<ul><li>
AJO (core)</li><li>
AEP/RTCDP integration</li><li>
CJA for journey measurement</li><li>
AEM Assets (content metadata dependencies)</li></ul>
Data Expertise<ul><li>
Event-based triggers</li><li>
Decisioning rules &amp; orchestration logic</li><li>
Identity mappings (ECIDs, CRM IDs, cross-device identifiers)</li><li>
Consent &amp; governance models</li></ul>
Solution Expertise<ul><li>
End-to-end experience with journey orchestration, including:<ul><li>
Building triggers</li><li>
Configuring actions</li><li>
Setting up rules &amp; constraints</li><li>
Validation &amp; QA</li></ul></li><li>
Exposure to AEP Query Service for event verification and audience testing</li></ul>
Preferred Experience<ul><li>
Multi-channel messaging systems</li><li>
MarTech platforms (Marketo, Salesforce, Braze, SFMC)</li><li>
JSON, APIs, Webhooks</li><li>
Experience with real-time data activation at enterprise scale</li></ul>
About Blue Acorn iCi
Blue Acorn iCi, a business unit of Infosys Nova Holdings, LLC, is a digital experience partner helping global brands design, build, and optimize the future of customer engagement. We blend data, design, and technology to deliver connected commerce and content solutions that drive measurable results.
Specializing in the Adobe Experience Cloud, we provide end-to-end services across commerce, content, analytics, and customer insights. Backed by Infosys, we&rsquo;re growing fast&mdash;and we&rsquo;re looking for exceptional talent to grow with us.
Our teams work at the intersection of strategy and execution&mdash;solving complex challenges for industry leaders in healthcare, retail, manufacturing, and beyond. From large-scale digital transformation programs to platform implementations and ongoing optimization, we bring deep expertise and a collaborative mindset to every engagement.
Why Join Us?
Blue Acorn iCi is a place for curious thinkers, smart builders, and digital pioneers. We&rsquo;re more than a consultancy&mdash;we&rsquo;re a team of innovators helping the world&rsquo;s top brands shape the future of digital.
Here, you won&rsquo;t just contribute to a project&mdash;you&rsquo;ll drive meaningful outcomes, collaborate with cross-disciplinary teams, and grow your skills in a high-impact, high-growth environment. We believe great work starts with great people, and we&rsquo;re committed to creating a culture where talent thrives, ideas spark change, and results speak for themselves.
If you&rsquo;re ready to push boundaries, deliver real value, and help shape the next generation of digital experiences&mdash;this is your place.
Full Time, Non-Temporary Employees enjoy a competitive benefits package that includes medical, dental and vision insurance, life insurance, disability, paid time off, 401(k), and more!
Blue Acorn iCi is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.
Please click to read EEO Law and Pay Transparency Act and IER Right to Work Document and Privacy Notice.
Blue Acorn iCi will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact us at: careers@blueacornici.com.
California applicants: Please click here for CCPA disclosures.
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Senior AJO Technical Consultant

<div>Position Overview 
Blue Acorn iCi is seeking a Digital Strategy Consultant / Business Analyst / Journey Expert to serve as the connective tissue between business intent and technical delivery across AEP powered programs. This role translates business goals into actionable use cases, measurement plans, and requirements that directly inform Adobe Experience Platform configuration and activation. 
You will partner closely with marketing, product, data, and engineering teams to ensure every customer journey is clearly defined, measurable, and ready for execution. 
 
Key Responsibilities 
Strategic &amp; Journey Definition<ul><li>
Translate business priorities into journey maps, epics, and actionable digital use cases across B2C and/or B2B customer lifecycles.</li><li>
Define measurable KPIs, success metrics, and value frameworks that guide program decisions and implementation.</li><li>
Partner with business stakeholders to articulate goals, identify opportunity areas, and prioritize activation use cases.</li></ul>
Requirements &amp; Documentation<ul><li>
Develop detailed requirement documents, business rules, acceptance criteria, and operational workflows for AEP, AJO, and RTCDP use cases.</li><li>
Document segmentation logic, audience frameworks, messaging triggers, and data dependencies.</li><li>
Create measurement plans and reporting requirements that align with Adobe Analytics/CJA outputs.</li><li>
Map business needs to platform features (AEP Real-Time CDP, AJO, CJA, AEM Assets, Marketo, Workfront).</li><li>
Cross-Functional Program Support</li><li>
Work with data, engineering, and architecture teams to validate feasibility, clarify requirements, and ensure alignment across execution tracks.</li><li>
Support backlog management with user stories and refinement for multi-solution Adobe programs.</li><li>
Facilitate workshops, discovery sessions, and journey design sessions with client teams.</li><li>
Ensure program cohesion and stakeholder clarity across delivery stages.</li></ul>
Required Skills &amp; Experience 
Adobe Platform Familiarity<ul><li>
Working knowledge of AEP, RTCDP, AJO, and CJA.</li><li>
Familiarity with AEM Assets, Workfront, or Marketo is a plus.</li><li>
Data &amp; Analytical Skills</li><li>
Ability to interpret data schemas, identity models, and event structures.</li><li>
Understanding of segmentation logic, customer attributes, and behavioral signals.</li><li>
Experience defining success metrics, measurement plans, and reporting requirements.</li></ul>
Digital Strategy &amp; Business Analysis<ul><li>
Experience translating business goals into technical requirements, journeys, or data-driven use cases.</li><li>
Strong understanding of customer experience principles, lifecycle marketing, and personalization strategies.</li><li>
Ability to break down complex problems into structured frameworks and clear documentation.</li></ul>
Soft Skills<ul><li>
Exceptional communication and storytelling skills&mdash;able to simplify complexity for non-technical audiences.</li><li>
Consultative mindset with experience facilitating workshops or working directly with business stakeholders.</li><li>
Highly organized and able to influence alignment across cross-functional departments.
</li></ul>About Blue Acorn iCi
Blue Acorn iCi, a business unit of Infosys Nova Holdings, LLC, is a digital experience partner helping global brands design, build, and optimize the future of customer engagement. We blend data, design, and technology to deliver connected commerce and content solutions that drive measurable results.
Specializing in the Adobe Experience Cloud, we provide end-to-end services across commerce, content, analytics, and customer insights. Backed by Infosys, we&rsquo;re growing fast&mdash;and we&rsquo;re looking for exceptional talent to grow with us.
Our teams work at the intersection of strategy and execution&mdash;solving complex challenges for industry leaders in healthcare, retail, manufacturing, and beyond. From large-scale digital transformation programs to platform implementations and ongoing optimization, we bring deep expertise and a collaborative mindset to every engagement.
Why Join Us?
Blue Acorn iCi is a place for curious thinkers, smart builders, and digital pioneers. We&rsquo;re more than a consultancy&mdash;we&rsquo;re a team of innovators helping the world&rsquo;s top brands shape the future of digital.
Here, you won&rsquo;t just contribute to a project&mdash;you&rsquo;ll drive meaningful outcomes, collaborate with cross-disciplinary teams, and grow your skills in a high-impact, high-growth environment. We believe great work starts with great people, and we&rsquo;re committed to creating a culture where talent thrives, ideas spark change, and results speak for themselves.
If you&rsquo;re ready to push boundaries, deliver real value, and help shape the next generation of digital experiences&mdash;this is your place.
Full Time, Non-Temporary Employees enjoy a competitive benefits package that includes medical, dental and vision insurance, life insurance, disability, paid time off, 401(k), and more!
Blue Acorn iCi is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.
Please click to read EEO Law and Pay Transparency Act and IER Right to Work Document and Privacy Notice.
Blue Acorn iCi will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact us at: careers@blueacornici.com.
California applicants: Please click here for CCPA disclosures.
X7lZguvHX0</div>

Digital Strategy Consultant / Business Analyst / Journey Expert

<div>The Blue Acorn iCi team is searching for an AJO Technical Consultant. The technical consultant is responsible for designing, implementing, and optimizing customer journeys within Adobe Journey Optimizer to support personalized, data-driven marketing experiences. This role combines technical platform expertise with marketing technology strategy, enabling clients to activate real-time data, orchestrate cross-channel journeys, and leverage decisioning, segmentation, and event-based triggers.
The consultant works closely with marketing, data, and engineering teams to understand business requirements, translate them into scalable AJO configurations, and ensure proper integration with Adobe Experience Platform (AEP), data sources, identity namespaces, and downstream activation channels. The role includes solution design, technical implementation, troubleshooting, and best-practice guidance across schemas, datasets, offer decisioning, customer profiles, consent management, and message execution.
Success in this role requires strong knowledge of Adobe Experience Platform architecture, API-based integrations, customer data workflows, and modern personalization approaches. The AJO Technical Consultant acts as a trusted advisor, enabling organizations to mature their use of real-time customer orchestration and maximize value from their Adobe Experience Cloud investment. 
 
Key Responsibilities:<ul><li>
Implement AJO on time and on budget using database technologies, programming languages, and web technologies. This is a hands-on development role.</li><li>
Collaborate with other Adobe consultants from AJO and other Marketing Cloud solutions, both in the U.S. and off-shore, to design solutions that increase customer retention, loyalty, and acquisition</li><li>
Enable customers and partners on Adobe AJO best practices through a combination of side-by-side coaching and remote enablement</li><li>
Take ownership of delivering successful customers for small and medium sized projects</li><li>
Create referenceable customers who are eager to share their successes with the marketing community</li></ul> 
Requirements:<ul><li>
Ability to articulate and convey technical concepts to a mixed audience of senior technical and business executives</li><li>
Proficiency in implementing enterprise software</li><li>
Proficiency in SQL development including ETL implementations</li><li>
Proficiency in scripting/programming (JavaScript preferred)</li><li>
Familiarity with XML</li><li>
Ability to travel to customer sites may be needed (25-50%)</li></ul>
About Blue Acorn iCi
Blue Acorn iCi, a business unit of Infosys Nova Holdings, LLC, is a digital experience partner helping global brands design, build, and optimize the future of customer engagement. We blend data, design, and technology to deliver connected commerce and content solutions that drive measurable results.
Specializing in the Adobe Experience Cloud, we provide end-to-end services across commerce, content, analytics, and customer insights. Backed by Infosys, we&rsquo;re growing fast&mdash;and we&rsquo;re looking for exceptional talent to grow with us.
Our teams work at the intersection of strategy and execution&mdash;solving complex challenges for industry leaders in healthcare, retail, manufacturing, and beyond. From large-scale digital transformation programs to platform implementations and ongoing optimization, we bring deep expertise and a collaborative mindset to every engagement.
Why Join Us?
Blue Acorn iCi is a place for curious thinkers, smart builders, and digital pioneers. We&rsquo;re more than a consultancy&mdash;we&rsquo;re a team of innovators helping the world&rsquo;s top brands shape the future of digital.
Here, you won&rsquo;t just contribute to a project&mdash;you&rsquo;ll drive meaningful outcomes, collaborate with cross-disciplinary teams, and grow your skills in a high-impact, high-growth environment. We believe great work starts with great people, and we&rsquo;re committed to creating a culture where talent thrives, ideas spark change, and results speak for themselves.
If you&rsquo;re ready to push boundaries, deliver real value, and help shape the next generation of digital experiences&mdash;this is your place.
Full Time, Non-Temporary Employees enjoy a competitive benefits package that includes medical, dental and vision insurance, life insurance, disability, paid time off, 401(k), and more!
Blue Acorn iCi is an equal opportunity employer and all qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, spouse of protected veteran, or disability.
Please click to read EEO Law and Pay Transparency Act and IER Right to Work Document and Privacy Notice.
Blue Acorn iCi will endeavor to make a reasonable accommodation to the known physical or mental limitations of a qualified applicant with a disability unless the accommodation would impose an undue hardship on the operation of our business. If you believe you require such assistance to complete this form or to participate in an interview, please contact us at: careers@blueacornici.com.
California applicants: Please click here for CCPA disclosures.
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Adobe Journey Optimizer Technical Consultant

Join Blue Acorn iCi and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Blue Acorn iCi

ABOUT_COMPANY

Senior AJO Technical Consultant

Digital Strategy Consultant / Business Analyst / Journey Expert

Adobe Journey Optimizer Technical Consultant