Qureos Mentor

BlueCrest

<div>This role supports the organization by providing technical sales expertise in the discovery and understanding of client technical requirements/workflows in order to help develop and present justifiable solution sets. This role has ownership and responsibility of the pre-sales engagement process and serves as a trusted technical advisor to the client, supplying the technical details of proposed solutions. This role acts as liaison between the organization's sales/business development and engineering/manufacturing groups and coordinates the transition from sales to implementation once the deal is awarded.
CORE RESPONSIBILITIES
<ul><li>Exhibit the highest ethics, professionalism and respect at all times.</li>
<li>Maintain strong technical knowledge of product lines as well as competitive strengths/weaknesses.
</li><li>Responsible for discovery and documentation of client requirements, identifying any custom elements.</li>
<li>Responsible for the development of value-add solution sets exhibiting sound fundamentals and creativity in solution development.</li>
<li>Ensure service actively participating in solution development / delivery</li>
<li>Maintain strong internal and external communication practices, with timely development and socialization of information.</li>
<li>Communication of solution including key deliverables and metrics to internal stakeholders (management, sales, engineering, PMs, service, etc)</li>
<li>Documenting and communication of offering to client to ensure goals and expectations are met/addressed. Establish and convey client deliverables.</li>
<li>Adherence to, and improvement of, defined internal processes. Opportunity reviews</li>
<li>Develop list of tasks required for successful and timely implementation</li>
<li>Timeliness and accuracy of all documentation.
</li><li>Remain in compliance with all Bluecrest policies.</li>
</ul>
LOCATION: REMOTE - US

KEY RELATIONSHIPS

The role will report to the Manager, Solutions Engineering collaborating with the following entities:
<ul>
<li>Client &ndash; multiple disciplines from operations through C-Suite</li>
<li>Sales / Sales Management</li>
<li>Engineering</li>
<li>Marketing</li>
<li>Service</li>
<li>Solutions Architects</li>
<li>Solutions Engineers</li>
<li>Software Solutions</li>
<li>Order Fulfillment</li>
<li>Project Management</li>
<li>Product Management</li>
</ul>Requirements:
MINIMUM:
<ul><li>Previous experience working within a technical pre-sales position with a minimum of 5 years' related experience in this role.
</li><li>Proven business analysis skills, communication skills, executive skills, technical skills, and a deep understanding of industry trends is required.</li>
<li>Requires 50% or greater travel.</li>
<li>Adept at Microsoft Office programs as well as Visio and Dynamics365</li>
<li>Previous experience in the print and mail industry with knowledge of industry trends and familiarization with postal regulations.
</li><li>A good understating of IT networking, servers, and VM dependencies and requirements.</li>
<li>A focus on client experience.</li>
</ul>
PREFERRED:
<ul>
<li>Bachelor's Degree and a minimum of 5 years' related experience
</li><li>Extensive experience designing, scoping and documenting comprehensive projects, including but not limited to pricing and cost justification of solutions.</li>
<li>Knowledge and experience with Pitney Bowes/BlueCrest product lines including insert, print, sortation, VBM, service programs and software suite. Strong knowledge of competitive landscape required.</li>
<li>Experience in solutions delivery, project management.</li>
</ul>
LOCATION: REMOTE - US 
 
Req Benefits: As a leading provider of enterprise print, mail, and customer communications solutions, BlueCrest, Inc. is committed to its employees. This commitment is embodied in our competitive benefits package, which includes medical, dental, and vision coverage, as well as flexible spending accounts, life insurance, disability income, 401(k) Savings Plans, and employee assistance and wellness programs.
 
Compensation: TBD
 
Additional Details : May 5, 2026</div>

Solutions Engineer I

<div><ul><li>This position includes all aspects of product field support, including equipment and system hardware and software as well as systems networking.</li>
<li>Act as Regional Technical Specialist on escalations from any BlueCrest equipment issues or questions both remotely and onsite in the region.</li>
<li>Performs the verification of new equipment as per specifications in Danbury (checkout).</li>
<li>Provides technical support to customers on operational or maintenance aspects of system equipment.</li>
<li>Serves as our customer contact on technical and service-related issues.</li>
<li>Serves as the first escalation point for BlueCrest equipment issues from technicians in the region.</li>
<li>Diagnoses mechanical, hardware, software and systems failures using established procedures.</li>
<li>Determines most cost-effective repair/resolution to minimize customer downtime.</li>
<li>Prepares reports for analysis of product failure trends and service ability issues.</li>
<li>Provides technical support in the sales process.</li>
<li>Performs escalation and follow up with Danbury on situations related to, part quality or conception issues, part or system design, software, recurrent problem reported by field technician.</li>
<li>Uses best practices and drives improvements to obtain overall business objectives.</li>
</ul>Requirements:
<ul><li>Ability to logically troubleshoot technical issues through use of application and system logs.</li>
<li>Ability to utilize remote diagnostic and communication software for problem resolution.</li>
<li>Be familiar with workgroup and domain-based networking, access, and security.</li>
<li>Strong mechanical aptitude and skills with the use of hand and power tools is required.</li>
<li>Ability to read and troubleshoot using electrical schematics and wiring diagrams is required.</li>
<li>Be familiar with AC and DC electrical circuits, switches, sensors, solenoids, and relays are required.</li>
<li>Consultative approach to interfacing with internal and external clients.</li>
<li>Engaging attitude and eagerness to help local service and clients solve their business problems.</li>
<li>Willingness to apply focus to unfamiliar parts of the business driving internal improvement.</li>
<li>Experience with Secure File Transfer, related software such as WS_FTP, Filezilla and Move-It.</li>
<li>Experience and familiarity with use of Dynamics 365 CRM and FP&amp;O modules is desirable.</li>
<li>Ability to document technical environments, project deliverables and respond to technical RFP questions.</li>
<li>Ability to assist or create Statements of Work SOW for planned projects.</li>
<li>Latest Windows and Linux Operating System familiarity.</li>
<li>Flexible hours, with a high level of autonomy.</li>
<li>Partaking in technical support annual standby schedule.</li>
<li>Strong interpersonal and customer relationship skills.</li>
<li>Provide training and development to technicians in the area and track their progress.</li>
<li>Ability to conduct technician technical assessments.</li>
<li>Ability to assess client site's stability and generate reports with findings and recommendations.</li>
<li>75% - 90% travel required.</li>
</ul>
 
Req Benefits: As a leading provider of enterprise print, mail, and customer communications solutions, BlueCrest, Inc. is committed to its employees. This commitment is embodied in our competitive benefits package, which includes medical, dental, and vision coverage, as well as flexible spending accounts, life insurance, disability income, 401(k) Savings Plans, and employee assistance and wellness programs.
 
Compensation: DOE
 
Additional Details : May 12, 2026</div>

Regional Support Specialist

Join BlueCrest and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

BlueCrest

About Company

Solutions Engineer I

Regional Support Specialist