Qureos Mentor

Blue Moon Fabrics, Inc.

Job Summary We are seeking a highly adaptable, detail-oriented, and customer-focused individual for the dynamic role of E-Commerce Operations &amp; Customer Support Specialist. This is not a siloed position as it requires significantmulti-tasking and the ability to seamlessly switch between managing the technical backend of our e-commerce platforms (Shopify, Etsy, TikTok Shop) and providing direct, high-touch support to our valued customers, serving as a point of contact for customer inquiries, order issues, and in-store assistance. Success in this role demands strong organizational skills, technical aptitude, and excellent communication abilities.Responsibilities<ul><li>Blended E-commerce &amp; Customer Support: Juggle daily tasks across multiple online platforms and customer communication channels (email, phone, in-store).</li><li>Multi-Platform Operations: Oversee order processing, returns management, tracking uploads, and inventory updates across Shopify, Etsy, TikTok Shop, etc.</li><li>Direct Customer Interaction: Provide timely, professional, and empathetic support via email and phone, troubleshoot order issues, answer product questions, and handle escalations.</li><li>Product Listing Management: Create, upload, optimize, and maintain accurate product listings (titles, descriptions, pricing, images) ensuring consistency across platforms.</li><li>Inventory Coordination: Monitor stock levels online, coordinating with warehouse teams to maintain accuracy and prevent overselling.</li><li>In-Store Assistance: Cover the storefront as needed to assist customers with inquiries and process payments, providing a consistent brand experience.</li><li>Cross-Functional Collaboration: Assist marketing and creative teams with online promotions and merchandising based on customer interactions and operational insights.</li><li>Compliance &amp; Quality Control: Ensure all listings meet platform requirements and brand guidelines, monitor fulfillment accuracy and customer feedback patterns.</li></ul>Qualifications &amp; Requirements: <ul><li>Minimum 1-2 years of experience demonstrating strong capabilities in both e-commerce operations/retail and direct customer service roles.</li><li>Proven ability to effectively multi-task and manage competing priorities in a fast-paced environment.</li><li>Strong hands-on understanding and experience managing e-commerce platforms, particularly Shopify is essential. Experience with Etsy and TikTok Shop is highly preferred.</li><li>Proficiency in Microsoft Excel (or Google Sheets) for data management and reporting.</li><li>Exceptional attention to detail is critical for both product listings and customer order accuracy.</li><li>Excellent time management and organizational skills.</li><li>Superior communication skills &ndash; must be able to communicate clearly, concisely, professionally, and empathetically in both written (email) and verbal (phone/in-person) interactions.</li><li>Experience handling the full customer service cycle: inquiries, order processing, returns, and resolving escalations.</li><li>Basic understanding of digital marketing concepts (e.g., SEO for product listings, understanding promotional campaigns) is beneficial.</li><li>Ability to switch contexts quickly between technical backend tasks and customer-facing interactions.</li><li>Must be comfortable working on-site at our store in the LA Fashion District.</li></ul>Bonus Points:<ul><li>Experience in the fashion, textile, or craft industry.</li><li>Familiarity with inventory management software or principles.</li><li>Experience assisting with marketing tasks.</li></ul>Job Type: Full-timeBase Pay: $20.00 per hourExpected hours: 40 per weekWork Location: In person

E-Commerce Operations (Shopify) & Customer Support Specialist

Join Blue Moon Fabrics, Inc. and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Blue Moon Fabrics, Inc.

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E-Commerce Operations (Shopify) & Customer Support Specialist