Qureos Mentor

Bob's Discount Furniture

<div>Job Title 
Customer Service Support Associate - Bob Squad
Job Overview
Join Bob&rsquo;s Discount Furniture as a Customer Service Support Associate - Bob Squad and be a key part of delivering exceptional support throughout the customer journey. In this omnichannel role, you&rsquo;ll assist guests in person, over the phone, and across digital platforms to ensure a smooth and satisfying shopping experience. Whether you're helping with orders, managing calls, or supporting store teams, you&rsquo;ll use technology and service skills to represent Bob&rsquo;s with integrity, enthusiasm, and care.
This is a full-time, in-store position with required flexibility to work in a retail environment .
What You&rsquo;ll Bring to Bob&rsquo;s
At Bob&rsquo;s Discount Furniture, we value the unique skills and experiences that each candidate brings. Success in this role is driven by customer focus, communication, tech-savviness, and the ability to support multiple functions in a dynamic retail environment. If you're a team player who loves solving problems and connecting with people, this is the opportunity for you!
Key Skills for Success
To excel in this role, you will need to demonstrate strengths in the following skill areas:
Core Competencies &amp; Expertise<ul><li>
Guest communication and empathy</li><li>
Omnichannel customer support (in-store, phone, digital)</li><li>
Order entry and accuracy using support systems</li><li>
Cash handling and payment processing</li><li>
Multitasking and follow-through</li><li>
Problem-solving and root cause analysis</li><li>
Positive mindset and professionalism</li><li>
Technology adaptability and system usage</li></ul>
Preferred Competencies &amp; Skills<ul><li>
Experience in retail, call centers, or customer service</li><li>
Sales or CRM system familiarity</li><li>
Experience supporting store operations or fulfillment</li></ul>
Who We Are
At Bob&rsquo;s, we have fun, we love what we do, and we&rsquo;re growing fast! As one of the leading omni-channel furniture retailers in the country with over 200 stores, we&rsquo;re committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive.
How We Will Support Your Success
We know you have many choices when it comes to your career. At Bob&rsquo;s, we invest in your growth, well-being, and career advancement.
Benefits &amp; Perks<ul><li>
National Medical, Dental, and Vision Insurance</li><li>
Paid Vacation, Sick Days, Holidays, and your Birthday</li><li>
401(k) Profit Sharing Plan with a generous company match</li><li>
Pet Insurance and employer-paid Life Insurance</li><li>
Legal &amp; Financial Planning assistance and wellness resources</li><li>
Tuition Reimbursement and employee scholarships</li><li>
Ongoing training and career development through Workday Learning</li><li>
Employee Discount on Day 1, plus merchant partner savings</li></ul>
Our Culture &amp; Core Values
At Bob&rsquo;s, we believe in fostering a positive, inclusive, and skill-driven work environment. Our core values&mdash;Honesty, Integrity, Transparency, Community, Safety, Diversity, Accountability, and Fun&mdash;guide everything we do. We&rsquo;re not just a workplace; we&rsquo;re a team that supports and celebrates each other!
Minimum Qualifications<ul><li>
Must be at least 18 years old to be considered for employment with Bob&rsquo;s</li><li>
Ability to work flexible retail hours</li><li>
Strong verbal communication, judgment, and customer service skills</li><li>
Basic computer proficiency and willingness to learn new technologies</li></ul>
Physical Demands<ul><li>
Ability to stand and walk on showroom floor</li><li>
Ability to sit and perform computer-based work at a desk</li><li>
Ability to speak clearly on phone and use standard office equipment</li></ul>
Diversity is a Core Value at Bob&rsquo;s
At Bob&rsquo;s Discount Furniture, we want you to feel at home. Whether you&rsquo;re shopping with us or a part of the Bob&rsquo;s team, we want you to know that you are valued, appreciated, and free to be who you are. We are committed to creating a place as diverse as the communities we serve.
Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities:
Pay: $17.23 per hour 
It is policy of Bob&rsquo;s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law. 
If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact talentacquistionteam@mybobs.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.</div>

Customer Service Support Associate - Bob Squad

<div>
 The Customer Support Resolution Specialist provides exceptional support to customers and internal agents by resolving escalated issues with empathy, accuracy, and professionalism. This role focuses on identifying concerns, determining effective solutions, and ensuring timely follow-through to reinforce customer loyalty. Specialists are expected to de-escalate interactions, coach advocates, and serve as subject-matter experts within a fast-paced support environment. This training class will begin on June 1st, 2026 and we are open to remote locations.
 
 
 This position operates in a customer contact-center environment and requires consistent communication&mdash;written, verbal, and phone-based&mdash;with both internal and external stakeholders.
 
 
 
 What You&rsquo;ll Bring To Bob&rsquo;s
 
 
 
 At Bob&rsquo;s Discount Furniture, we value the unique skills and experiences that each candidate brings. Success in this role is driven by strong customer-focused behaviors, problem-solving skills, coaching ability, and the capacity to thrive in a dynamic and fast-paced environment.
 
 
 
 Key Skills For Success
 
 
 
 
 Core Competencies &amp; Expertise
 
 
 
 <ul>
 <li>
 Issue Resolution &amp; Escalation Handling
 </li>
 <ul>
 <li>
 Troubleshoots complex customer concerns and identifies the best course of action.
 </li>
 <li>
 Manages escalated inquiries with a high degree of accuracy and professionalism.
 </li>
 </ul>
 <li>
 Communication Excellence
 </li>
 <ul>
 <li>
 Strong written and verbal communication skills.
 </li>
 <li>
 Exceptional active listening skills to fully understand concerns.
 </li>
 <li>
 Skilled in de-escalation and empathetic dialogue.
 </li>
 </ul>
 <li>
 Customer Experience Focus
 </li>
 <ul>
 <li>
 Builds rapport quickly with customers and agents.
 </li>
 <li>
 Maintains a patient and customer-centric attitude throughout interactions.
 </li>
 <li>
 Demonstrates adaptability and flexibility in dynamic scenarios.
 </li>
 </ul>
 <li>
 Operational &amp; Technical Proficiency
 </li>
 <ul>
 <li>
 Proficient with computers and call-center phone systems, including multi-line platforms.
 </li>
 <li>
 Strong time management and organizational skills.
 </li>
 <li>
 Ability to coach and develop customer advocates during live inquiries.
 </li>
 </ul>
 <li>
 Cross-Functional Collaboration
 </li>
 <ul>
 <li>
 Partners effectively with other Customer Support team members and cross-functional departments.
 </li>
 <li>
 Builds strong relationships with external partners, including vendors and media agencies.
 </li>
 <li>
 Provides support for department leadership and contributes to a positive team culture.
 
 </li>
 </ul>
 </ul>
 
 Preferred Competencies &amp; Skills
 
 
 
 <ul>
 <li>
 Expert-level troubleshooting skills.
 </li>
 <li>
 Strong interpersonal and relationship-building ability.
 </li>
 <li>
 Ability to juggle multiple priorities with composure.
 </li>
 <li>
 Demonstrated ability to &ldquo;roll up your sleeves&rdquo; and take initiative in a fast-paced environment.
 
 
 </li>
 </ul>
 
 Who We Are
 
 
 
 At Bob&rsquo;s, we have fun, we love what we do, and we&rsquo;re growing fast! As one of the leading omni-channel furniture retailers in the country with 200+ stores, we&rsquo;re committed to creating a workplace that values skills-based hiring, diverse perspectives, and an inclusive culture where everyone can thrive.
 
 
 
 Benefits &amp; Perks
 
 
 
 
 How We Will Support Your Success
 
 
 
 <ul>
 <li>
 Competitive Medical, Dental, and Vision Insurance
 </li>
 <li>
 Generous paid time off including vacation, personal days, holidays, sick time, and your birthday!
 </li>
 <li>
 401(k) Profit Sharing Plan with a generous company match
 </li>
 <li>
 Pet Insurance &amp; employer-paid Life Insurance options
 </li>
 <li>
 Tuition reimbursement, on-demand learning &amp; career progression
 </li>
 <li>
 Employee discount from Day 1 + exclusive partner discounts
 </li>
 <li>
 And so much more!
 
 
 </li>
 </ul>
 
 Minimum Qualifications
 
 
 
 <ul>
 <li>
 Experience: Minimum of 3 years in a customer support or escalation-resolution role.
 </li>
 <li>
 Education: High School Diploma or equivalent required.
 </li>
 <li>
 Strengths:
 </li>
 <ul>
 <li>
 Self-motivated and able to prioritize in a fast-moving environment.
 </li>
 <li>
 Detail-oriented with high accuracy in written documentation.
 </li>
 <li>
 Strong organizational skills and ability to manage multiple priorities.
 </li>
 <li>
 Customer-centric mindset with commitment to delivering a world-class experience.
 
 </li>
 </ul>
 </ul>
 
 Physical Demands
 
 
 
 <ul>
 <li>
 Prolonged periods of computer and phone use.
 </li>
 <li>
 Ability to work in a fast-paced contact-center environment.
 </li>
 <li>
 Occasional requirement to support special projects or department needs.
 
 
 </li>
 </ul>
 
 Diversity Is a Core Value at Bob&rsquo;s
 
 
 
 Bob&rsquo;s Discount Furniture is committed to fostering a diverse and inclusive workplace. We value and respect each person&rsquo;s unique background and experiences. We provide equal employment opportunities for all employees and applicants and maintain a workplace free from discrimination or harassment.
 
 
 
 Expected Base Pay Not Including Potential Commissions, Incentive, Bonus, etc. Opportunities:
 
 
 
 $20+/hour based on experience level
 
 
 
 It is policy of Bob&rsquo;s Discount Furniture, Inc., to provide equal employment opportunity to all employees and applicants for employment. No person shall be discriminated against or harassed because of race, religion, color, sex, age, national origin, disability, pregnancy, citizenship, veteran or military status, or any other protected status in accordance with federal, state or local law.
 
 
 
 
 If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact talentacquistionteam@mybobs.com. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications.
 
</div>

Customer Support Resolution Specialist - *Training Class - August 10th*

Join Bob's Discount Furniture and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Bob's Discount Furniture

About Company

Customer Service Support Associate - Bob Squad

Customer Support Resolution Specialist - Training Class - August 10th