Qureos Mentor

Bonbird Pakistan

<ul><li>Develop and execute social media strategies aligned with brand objectives.</li><li>Plan, create, and publish engaging content (posts, reels, stories, blogs, campaigns) for various platforms.</li><li>Handle day-to-day management of social channels, ensuring brand consistency in copy, visuals, and tone.</li><li>Monitor trends in food &amp; beverage marketing and adapt strategies accordingly.</li><li>Engage with customers online, respond to queries, reviews, and feedback promptly.</li><li>Plan and execute influencer marketing campaigns and collaborations.</li><li>Run campaigns to increase reach and conversions.</li><li>Monitor, analyze, and report performance metrics (engagement, reach, ROI).</li><li>Coordinate with marketing and operations teams for promotions, seasonal campaigns, and new product launches.</li><li>Capture live restaurant activities, events, and customer experiences to showcase across platforms.</li></ul>Requirements:<ul><li>Bachelor&rsquo;s degree in Marketing, Media Sciences, or related field.</li><li>2&ndash;4 years of proven experience in social media management (preferably in the restaurant/food industry).</li><li>Creative mindset with a passion for food trends and customer engagement.</li><li>Strong communication and interpersonal skills.</li></ul>Location: LahoreJob Type: Full-timeWork Location: In person

Social Media Executive

Customer Support &amp; Communication<ul><li>Respond promptly and professionally to customer inquiries via phone, email, chat, and social media.</li><li>Address and resolve complaints related to orders, service quality, delays, or product issues.</li><li>Escalate complex issues to the appropriate departments and follow up to ensure resolution.</li><li>Provide accurate information about menus, promotions, reservations, delivery policies, and store locations.</li></ul>Guest Experience Management<ul><li>Monitor guest feedback from third-party delivery apps, Google reviews, or internal systems.</li><li>Coordinate with restaurant teams to investigate and respond to negative feedback.</li><li>Log customer feedback and complaints to identify recurring issues and areas for improvement.</li></ul>Loyalty &amp; CRM Support<ul><li>Assist customers with loyalty program enrollment, point redemptions, and account issues.</li><li>Maintain updated customer records and report system issues to the CRM/IT team when necessary.</li><li>Help educate customers about ongoing offers, campaigns, or loyalty benefits.</li></ul>Reporting &amp; Process Improvement<ul><li>Track customer service KPIs (e.g., response time, resolution rate, satisfaction scores).</li><li>Recommend improvements to processes, FAQs, or systems to enhance efficiency and guest experience.</li><li>Prepare weekly or monthly reports summarizing customer issues and resolutions.</li></ul>Qualifications:<ul><li>Bachelor&rsquo;s degree (preferred).</li><li>1&ndash;3 years of experience in a customer service role, ideally in the restaurant, food delivery, or hospitality sector.</li><li>Calm and empathetic under pressure with strong problem-solving skills.</li><li>Basic understanding of restaurant operations and common customer concerns (e.g., delivery, dine-in experience, allergies).</li></ul>Location: LahoreJob Type: Full-timeWork Location: In person

Customer Care Representative (CCR)

Technology Strategy &amp; Leadership:<ul><li>Develop and execute the company&rsquo;s overall technology roadmap aligned with business goals.</li><li>Evaluate and implement technology platforms (POS, ERP, CRM, etc.) to support restaurant operations and scalability.</li><li>Serve as a strategic partner to the executive team, advising on technology trends and innovations.</li></ul>Digital Innovation &amp; Transformation:<ul><li>Lead the digital transformation of customer experiences (e.g., mobile ordering, self-service kiosks, loyalty apps).</li><li>Manage integrations with third-party delivery platforms.</li><li>Oversee implementation of AI or data-driven tools for demand forecasting, menu engineering, and staffing.</li></ul>Team Development &amp; Management:<ul><li>Build and lead a high-performing tech team (developers, analysts, IT support).</li><li>Establish agile workflows and best practices for software development and IT operations.</li></ul>Cybersecurity &amp; Infrastructure:<ul><li>Ensure secure and reliable infrastructure across all restaurant locations and corporate systems.</li><li>Develop protocols for data privacy, PCI compliance, and disaster recovery.</li></ul>Operational Support:<ul><li>Collaborate with operations teams to streamline kitchen systems, supply chain, and inventory technologies.</li><li>Support franchise or multi-location growth with scalable tech solutions.</li></ul>Qualifications:<ul><li>Proven experience (7+ years) in a senior technology leadership role, preferably within hospitality or restaurant sectors.</li><li>Bachelor&rsquo;s or Master&rsquo;s degree in Computer Science, Information Technology, or related field.</li><li>Strong knowledge of POS systems (e.g., Toast, Revel, Oracle Micros), restaurant ERP, and mobile ordering platforms.</li><li>Experience with cloud computing, APIs, data analytics tools, and modern software development practices.</li><li>Strong leadership and communication skills; ability to collaborate across departments.</li></ul>Location: LahoreJob Type: Full-timeWork Location: In person

Chief Technology Officer (CTO)

<ul><li>Gather, clean, and analyze daily, weekly, and monthly sales, cost, and operational data from multiple restaurant locations.</li><li>Create and maintain dashboards, reports, and visualizations for management review.</li><li>Monitor KPIs such as sales performance, food cost percentage, labor cost, and customer satisfaction scores.</li><li>Provide data-driven recommendations to improve menu performance, pricing strategies, and operational efficiency.</li><li>Track marketing campaign results and measure ROI.</li><li>Collaborate with Operations, Finance, Supply Chain, and Marketing teams to ensure accuracy and relevance of data.</li><li>Identify business trends, market changes, and customer behavior patterns to support strategic planning.</li><li>Maintain and optimize BI tools, databases, and reporting systems.</li></ul>Requirements<ul><li>Bachelor&rsquo;s degree in Business Administration, Data Analytics, Statistics, or related field.</li><li>2&ndash;4 years of experience in Business Intelligence, Data Analysis, or similar role (F&amp;B or retail industry preferred).</li><li>Strong proficiency in Microsoft Excel, Power BI, or similar analytics tools.</li><li>Strong analytical skills with attention to detail.</li><li>Ability to communicate complex data insights in a clear, actionable manner.</li><li>Familiarity with restaurant operations and POS systems is a plus.</li></ul>Location: LahoreJob Type: Full-timeWork Location: In person

Business Intelligence Analyst

Join Bonbird Pakistan and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Bonbird Pakistan

ABOUT_COMPANY

Social Media Executive

Customer Care Representative (CCR)

Chief Technology Officer (CTO)

Business Intelligence Analyst