Qureos Mentor

Bonney Plumbing, Electrical, Heating & Air

<div><div><b>Customer Service Representative</b></div>
<div><b>Rancho Cordova, CA</b></div>
<div><b>Pay Range:</b> $18.00 - $21.00 per hour depending on experience + bonus/commission eligibility</div>
<div></div><div>At Bonney, our customer service representatives are the first voice our customers hear and that matters to us. If you are someone who genuinely enjoys helping people, stays calm under pressure, and takes pride in doing things right, you will fit in well here.</div>
<div></div><div>We have been serving Sacramento homeowners for over 40 years and our reputation is built on every single customer interaction. That starts with you.</div>
<div></div><div><b>What Will You Do?</b></div>
<div></div><div>As a Customer Service Representative at Bonney, you will be the bridge between our customers and our team handling inbound calls, making outbound calls, scheduling appointments, and making sure every customer feels taken care of from the first hello.</div>
<ul><li>Answer inbound calls, respond to general questions, and explain Bonney's products and services clearly and confidently</li>
<li>Place outbound calls to schedule maintenance appointments for existing customers and follow up on upcoming visits</li>
<li>Conduct outbound calls to prospective customers to introduce our services, generate interest, and qualify leads</li>
<li>Build genuine relationships with customers</li>
<li>Accurately enter and maintain customer information in ServiceTitan</li>
<li>Record and document all interactions and feedback for future follow-ups</li>
<li>Collaborate with your team to transfer qualified leads for further follow-up</li>
<li>Meet and exceed daily, weekly, and monthly targets for call volume and lead generation</li>
<li>Support the team with additional duties as needed</li>
</ul><div><b>What Do You Need?</b></div>
<ul><li>1 or more years of experience in a customer service or call center role</li>
<li>High school diploma or equivalent</li>
<li>Previous experience with in/outbound calling or appointment setting is a plus</li>
<li>Excellent communication skills: clear, warm, and easy to talk to</li>
<li>Ability to stay focused and positive in a fast-paced, high-volume environment</li>
<li>Strong problem-solving skills and a goal-oriented mindset</li>
<li>Comfortable working in ServiceTitan or similar operating systems</li>
<li>Self-motivated, and dependable</li>
</ul><div><b>What&rsquo;s In It For You?</b></div>
<div><ul><li>Medical, Dental, and Vision plans for you and your family</li>
<li>Vacation Pay, Sick Pay, and Holiday Pay including a floating holiday</li>
<li>401(k) Retirement Plan with company match up to 4%</li>
<li>Life insurance and accident insurance</li>
<li>Special Program Options: FSA &amp; EAP</li>
<li>Referral Bonuses, Loan Program, and Employee Discounts Program</li>
<li>Ongoing Training for your Professional Development &amp; Life Skills Courses</li>
<li>Fun company sponsored events with lots of giveaways</li>
<li>Working in a energetic, collaborative, and fun environment</li>
</ul><div><b>About Bonney</b><br>
For over 40 years, Bonney Plumbing, Electrical, Heating and Air has been one of Sacramento's most trusted names in home services. We hold an A+ rating from the Better Business Bureau and have been named a Sacramento Business Journal Best Place to Work. We are committed to taking care of our customers and taking care of the people on our team.</div>
<div><br>
Being part of the Bonney team is more than just a job. Whether you are just starting your career or looking for a place to grow long term, this is that place.</div></div></div><div></div>

Customer Service Representative

Join Bonney Plumbing, Electrical, Heating & Air and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Bonney Plumbing, Electrical, Heating & Air

About Company

Customer Service Representative