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Book Me Tickets(SMC-Pvt) Ltd.

Job Summary: We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The CSR will be responsible for handling customer inquiries, resolving issues, and delivering exceptional service to ensure a positive customer experience.Key Working Requirement (Important): This role operates on a rotational shift basis. Candidates must be comfortable working evening and night shifts, as morning shift availability may be limited depending on operational requirements.Responsibilities:<ul><li>Handle inbound customer inquiries via phone, email, and chat in a timely and professional manner.</li><li>Provide accurate information about products/services, pricing, and promotions.</li><li>Assist customers with order placement, tracking, and returns.</li><li>Resolve customer complaints and issues promptly, aiming for first-contact resolution.</li><li>Maintain accurate records of customer interactions and transactions.</li><li>Identify opportunities to upsell or cross-sell products/services.</li></ul>Requirements:<ul><li>Prior experience in customer service or a related field is preferred; however, fresh graduates / freshers are encouraged to apply.</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving and decision-making abilities.</li></ul>Location: NASTP Institute cantt abid majeed road, LahoreJob Types: Full-time, FresherJob Types: Full-time, FresherWork Location: In person

Customer Care Representative - Urgent Hiring (Entry Level)

Role Overview: We&rsquo;re hiring Arabic-speaking customer service professionals to manage inquiries, resolve issues, and deliver outstanding service. Immediate openings available!Location ; NASTP Institute, abid majeed road cantt, LahoreKey Requirements:<ul><li>Arabic fluency mandatory</li><li>English good-to-have</li><li>Open to rotational shifts including evenings and nights</li><li>Problem-solving and customer-oriented mindset</li></ul>Key Responsibilities:<ul><li>Handle calls, chat, and emails professionally</li><li>Assist with orders, returns, and product queries</li><li>Ensure first-contact resolution where possible</li><li>Record interactions accurately</li></ul>What You Get:<ul><li>Start your career with real responsibility</li><li>Learn in a fast-paced, international-facing environment</li><li>Chance to grow into senior/supportive roles</li></ul>Work Location: In person

Arabic speaking Customer Support Representative - Immediate hiring

Job Summary: We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The CSR will be responsible for handling customer inquiries, resolving issues, and delivering exceptional service to ensure a positive customer experience.Key Working Requirement (Important): This role operates on a rotational shift basis. Candidates must be comfortable working evening and night shifts, as morning shift availability may be limited depending on operational requirements.Responsibilities:<ul><li>Handle inbound customer inquiries via phone, email, and chat in a timely and professional manner.</li><li>Provide accurate information about products/services, pricing, and promotions.</li><li>Assist customers with order placement, tracking, and returns.</li><li>Resolve customer complaints and issues promptly, aiming for first-contact resolution.</li><li>Escalate complex or unresolved issues to relevant departments or management.</li><li>Maintain accurate records of customer interactions and transactions.</li><li>Identify opportunities to upsell or cross-sell products/services.</li><li>Stay updated on company policies, procedures, and product knowledge.</li><li>Collaborate with team members to ensure a seamless customer experience.</li><li>Continuously suggest improvements to enhance service quality.</li></ul>Requirements:<ul><li>Prior experience in customer service or a related field is preferred; however, fresh graduates / freshers are encouraged to apply.</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving and decision-making abilities.</li><li>Customer-focused mindset with strong interpersonal skills.</li><li>Ability to multitask and perform in a fast-paced environment.</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Lahore: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Work Location: In personJob Types: Full-time, FresherWork Location: In person

Customer Support Representative (CSR) - Urgent Hiring

Job Summary: We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The CSR will be responsible for handling customer inquiries, resolving issues, and delivering exceptional service to ensure a positive customer experience.Key Working Requirement (Important): This role operates on a rotational shift basis. Candidates must be comfortable working evening and night shifts, as morning shift availability may be limited depending on operational requirements.Responsibilities:<ul><li>Handle inbound customer inquiries via phone, email, and chat in a timely and professional manner.</li><li>Provide accurate information about products/services, pricing, and promotions.</li><li>Assist customers with order placement, tracking, and returns.</li><li>Resolve customer complaints and issues promptly, aiming for first-contact resolution.</li><li>Escalate complex or unresolved issues to relevant departments or management.</li><li>Maintain accurate records of customer interactions and transactions.</li><li>Identify opportunities to upsell or cross-sell products/services.</li><li>Stay updated on company policies, procedures, and product knowledge.</li><li>Collaborate with team members to ensure a seamless customer experience.</li><li>Continuously suggest improvements to enhance service quality.</li></ul>Requirements:<ul><li>Prior experience in customer service or a related field is preferred; however, fresh graduates / freshers are encouraged to apply.</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving and decision-making abilities.</li><li>Customer-focused mindset with strong interpersonal skills.</li><li>Ability to multitask and perform in a fast-paced environment.</li><li>Willingness to work rotational shifts, including evenings, nights, weekends, and holidays, as required.</li></ul>Job Type: Full-timeAbility to commute/relocate:<ul><li>Lahore: Reliably commute or planning to relocate before starting work (Preferred)</li></ul>Work Location: In person

Customer Support Representative (CSR) - Freshers/Fresh Graduates

Join Book Me Tickets(SMC-Pvt) Ltd. and explore 4   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Book Me Tickets(SMC-Pvt) Ltd.

About Company

Customer Care Representative - Urgent Hiring (Entry Level)

Arabic speaking Customer Support Representative - Immediate hiring

Customer Support Representative (CSR) - Urgent Hiring

Customer Support Representative (CSR) - Freshers/Fresh Graduates