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Book Me Tickets(SMC-Pvt) Ltd.

Job Summary: We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The CSR will be responsible for handling customer inquiries, resolving issues, and delivering exceptional service to ensure a positive customer experience.Key Working Requirement (Important): This role operates on a rotational shift basis. Candidates must be comfortable working evening and night shifts, as morning shift availability may be limited depending on operational requirements.Responsibilities:<ul><li>Handle inbound customer inquiries via phone, email, and chat in a timely and professional manner.</li><li>Provide accurate information about products/services, pricing, and promotions.</li><li>Assist customers with order placement, tracking, and returns.</li><li>Resolve customer complaints and issues promptly, aiming for first-contact resolution.</li><li>Maintain accurate records of customer interactions and transactions.</li><li>Identify opportunities to upsell or cross-sell products/services.</li></ul>Requirements:<ul><li>Prior experience in customer service or a related field is preferred; however, fresh graduates / freshers are encouraged to apply.</li><li>Excellent verbal and written communication skills.</li><li>Strong problem-solving and decision-making abilities.</li></ul>Location: NASTP Institute cantt abid majeed road, LahoreWork Location: In person

Customer Care Representative - Urgent Hiring (Entry Level)

Join Book Me Tickets(SMC-Pvt) Ltd. and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Book Me Tickets(SMC-Pvt) Ltd.

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Customer Care Representative - Urgent Hiring (Entry Level)