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Book water pvt Ltd

Job Title: Customer Support ExecutiveLocation: AnnasalaiDepartment: Customer Experience / OperationsEmployment Type: Full-TimeAbout UsBook Water Tech Pvt Ltd is a leading provider of 20L bubble top water cans and premium glass bottled water solutions, catering to both B2B and B2C customers. We are committed to delivering pure, safe, and high-quality drinking water with exceptional service standards.Role OverviewThe Customer Support Executive will be responsible for handling inbound and outbound calls, live chats, and email queries related to the delivery of 20L bubble top cans and glass water bottles. The role requires prompt communication, issue resolution, and ensuring a seamless delivery experience for customers across B2B and B2C segments.Key Responsibilities<ul><li>Handle inbound and outbound customer calls, chats, and emails regarding product inquiries, delivery status, order tracking, and complaints.</li><li>Coordinate with delivery and operations teams to ensure timely dispatch and fulfillment of orders.</li><li>Manage B2B customer accounts (corporates, retail, distributors, HORECA, etc.) and B2C customers (households, apartments, individuals) with the same level of professionalism.</li><li>Record customer interactions and update CRM software accurately.</li><li>Address delivery escalations and resolve issues within defined turnaround time (TAT).</li><li>Assist customers with subscription plans, bulk orders, and payment-related queries.</li><li>Collect customer feedback and escalate recurring issues to the operations/quality team.</li><li>Maintain high standards of courtesy, empathy, and customer satisfaction in every interaction.</li></ul>Required Skills &amp; Competencies<ul><li>Excellent communication skills (verbal and written) in English and regional languages.</li><li>Strong listening and problem-solving skills.</li><li>Ability to multitask between calls, chats, and coordination tasks.</li><li>Familiarity with CRM software and basic MS Office tools.</li><li>Customer-first attitude with patience and professionalism.</li><li>Ability to work in rotational shifts if required.</li></ul>Qualifications &amp; Experience<ul><li>Bachelor&rsquo;s degree or diploma (any discipline).</li><li>0&ndash;2 years of experience in customer support / call center / CRM roles. (Freshers with good communication skills may also apply.)</li><li>Prior experience in FMCG, delivery/logistics, or water/beverages industry is a plus.</li></ul>Job Types: Full-time, FresherPay: &#8377;8,832.91 - &#8377;12,298.76 per monthWork Location: In person

Customer Support Intern

Job Title: Customer Support ExecutiveLocation: Annasalai Mountroad.Salary: &#8377;12,000 &ndash; &#8377;15,000 per monthShift Timings: Day Shifts Only (Rotational) &ndash; No Night ShiftsRole OverviewWe are looking for enthusiastic and customer-focused individuals to join our Customer Support Team. The role involves handling inbound and outbound calls and responding to customer chats related to delivery and service of our 20L bubble top cans and premium glass bottles.Key Responsibilities<ul><li>Handle incoming and outgoing customer calls in a professional and courteous manner.</li><li>Respond promptly to customer queries via phone and chat.</li><li>Resolve delivery-related issues and provide accurate product/service information.</li><li>Coordinate with sales, logistics, and finance teams to ensure smooth resolution of customer concerns.</li><li>Maintain records of customer interactions and update the system with accurate details.</li><li>Ensure high levels of customer satisfaction by providing timely and effective support.</li></ul>Requirements<ul><li>0&ndash;2 years of experience in customer support (freshers with good communication skills may also apply).</li><li>Strong verbal and written communication skills in English and local language.</li><li>Basic computer knowledge and ability to handle chat/call support software.</li><li>Positive attitude, patience, and ability to handle customer queries effectively.</li><li>Flexible to work in shift basis (no night shifts).</li></ul>What We Offer<ul><li>Salary: &#8377;12,000 &ndash; &#8377;15,000 per month.</li><li>Performance-based incentives.</li><li>Day-shift working environment with supportive team culture.</li><li>Opportunity to learn and grow within the company.</li></ul>Job Types: Full-time, FresherPay: &#8377;12,834.95 - &#8377;15,313.00 per monthWork Location: In person

Customer Support Executive

Join Book water pvt Ltd and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Book water pvt Ltd

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Customer Support Intern

Customer Support Executive