Urwah Admin

Bosch Diesel Service- Al Salehi

Summary-:Storekeeper provides shipping and receiving support and will work closely with the facility in all aspects of spare parts, inventory, low value procurement, and materials management functions.Roles &amp; Responsibilities-:Regular MTR Review &amp; Filing-:&middot; Printing MTR&rsquo;s coming from CSR, releasing it in BC after the picking is done.&middot; Items picking and checking as per MTRFiling MTR per month for record keeping and tracking.Assembling &amp; Dismantling Reporting-:&middot; Making Assembly Order to make Recon in the system, preparing all the parts that technician needs, posting in Assembly Order, making MTR to deduct the quantity in inventory and transfer it to assembly.&middot; Dismantling core parts (Injector and Pump) in BC as per CSR&rsquo;s needs. &middot; Reporting to Concerned Authority for any discrepancies and damage items.Orders reviewing and Related Actions-:&middot; Checking and receiving orders, Local and Overseas.&middot; Doing Warehouse Receipt, Local and Overseas Orders. &middot; Process Warehouse Receipt and Binning.Local Orders: For Work Order (direct purchase of Drivers in Sharjah)&middot; Process Warehouse Receipt and inform CSR to make MTR to release the parts.For Consumables or Fixed Assets (direct purchase of Drivers in Sharjah)Process Warehouse Receipt and release.Job Type: Full-timePay: AED2,000.00 - AED2,500.00 per month

Store Keeper

Summary-:The Customer Service Representative (Sr. CSR) plays a critical role in ensuring high levels of customer satisfaction and operational efficiency within our diesel services business. This role serves as a key point of contact between clients and the internal service/technical teams, overseeing inquiries, service requests, scheduling, and resolution of customer issues related to heavy vehicles, marine shipments, and diesel machinery repair and overhauling.Job Responsibilities-:Customer Interaction &amp; Relationship Management:Serve as the first point of contact for key clients, managing service inquiries, quotations, complaints, and feedback professionally; build strong long-term relationships with fleet operators, shipping companies, and commercial vehicle customers.Service Coordination &amp; Scheduling:Coordinate with workshop, field service teams, and technicians to schedule maintenance, repairs, overhauls, and inspections, ensuring timely execution of service orders with minimal customer downtime.Technical Understanding &amp; Support:Possess a working knowledge of diesel engines, marine systems, and heavy vehicle components to communicate effectively with clients and translate technical issues into service requirements.Documentation &amp; Reporting:Handle customer service documentation including service reports, job cards, invoices, and warranty claims; ensure accurate records in CRM systems and generate weekly/monthly customer service reports.Team Collaboration &amp; Continuous Improvement:Work closely with the operations, parts, and sales teams to ensure service quality and implement feedback-based improvements to enhance customer satisfaction and operational efficiency.Job Type: Full-timePay: AED2,500.00 - AED4,000.00 per month

Customer Services Representative

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Bosch Diesel Service- Al Salehi

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Store Keeper

Customer Services Representative