Urwah Admin

Boskalis

<div><h3 class="jobSectionHeader"><b>How you can make your mark</b></h3><p>
The Service Desk Engineer's primary responsibility is to ensure the timely resolution of incidents and service requests that are raised by users or monitoring systems. They are responsible for handling all Level 1 support requests, routing Level 2/3 requests to the appropriate departments, ensuring that service levels are maintained, and that business deadlines are met.<br>
<br>
<b>Your responsibilities as a Service Desk Engineer:</b></p><ul><li>
Triage and resolve incidents or service requests that are raised to the Service Desk.</li><li>
Meet service level agreements to ensure timely resolution of all tickets in an agreed time frame.</li><li>
Document and escalate incidents or service requests that cannot be resolved within the Service Desk to appropriate levels within the organization.</li><li>
Use various software tools and applications to troubleshoot issues and keep current with changes in technology.</li><li>
Create and maintain knowledge articles and playbooks for incidents and service requests that are common and frequently raised by users.</li><li>
Proactively identify areas for improvement and recommend solutions that can improve the service provided by the Service Desk.</li></ul><p><b>
Your qualities:</b><br>
You can make your mark as a Service Desk Engineer if you have:</p><ul><li>
Bachelor&rsquo;s degree in computer science, Information Technology, or a related field.</li><li>
At least 3-5 years of experience working in a skilled IT service desk or similar technical support role.</li><li>
Knowledge of ITIL principles and best practices is essential.</li><li>
Excellent communication skills, both written and oral, with an ability to communicate effectively with technical and non-technical users.</li><li>
The ability to work in a fast-paced, high-pressure environment, prioritize activities, and work efficiently during peak periods.</li><li>
Ready to work in 24/7 rotational shifts, including night and weekend shifts.</li><li>
Technical knowledge of software and hardware platforms used within the organization. Microsoft certifications like AZ-900, SC-900, and MS-900 are a plus.</li><li>
Experience using ITSM tools like Top Desk, ServiceNow, and Remedy.</li></ul><h3 class="jobSectionHeader"><b>
We offer</b></h3><p><b>
What you can expect</b></p><ul><li>
Warm welcome: We warmly welcome our new colleagues, so they feel at home as soon as possible. During your onboarding program, we give you all the ins and outs about Boskalis.</li><li>
Career development: Opportunities to realize your full potential. Challenge yourself with (online) courses in our Boskalis academy.</li><li>
Career opportunities: We challenge you every day to get better. Together we realize your full personal and professional career by creating development opportunities.</li></ul><p><b>
Extra information</b></p><ul><li>
Your team: You are part of the IT Digital Workplace team.</li><li>
Where you will work: your location will be our office in Abu Dhabi.</li><li>
Full-time job: The position of Service Desk Engineer is a full-time job. The Service Desk Engineer role is an office-based role that operates on a 24/7 basis to ensure that the business and IT services are adequately supported. The ideal candidate should be flexible to work on rotating shifts, including weekends and public holidays.</li><li>
Next steps: Apply easily by completing the online application form. Interviews are held online or in the office. Once it is clear we are a good match, we&rsquo;ll make you an offer &ndash; and look forward to welcoming you to the company.</li></ul><h3 class="jobSectionHeader"><b>
About Boskalis</b></h3><p>
Working at Boskalis is about creating new horizons and sustainable solutions. In a world where population growth, an increase in global trade, demand for (new) energy, and climate change are driving forces, we challenge you to make your mark in finding innovative and relevant solutions for complex infrastructural and marine projects.</p><p>
Within a vibrant company culture, you will be working as part of a diverse, international team of experts. We offer you the opportunity to realize your full personal potential and expand your professional career by creating new horizons. Together!</p><h3 class="jobSectionHeader"><b>
Interested?</b></h3><p><b>
Want to know more?</b></p><p>
We are more than happy to answer your questions about the position, please contact Melisha Nazareth, Corporate Recruiter via our career page.</p><p><b>
Interested?</b> Please apply by filling in your details and by uploading your cover letter and CV on our careers site.</p><p><b>
Please note: </b>Boskalis never requests a financial contribution to arrange visas or other documents related to a job vacancy. Be wary of individuals who pretend to be our recruiters and ask for such contributions.</p><p><b>
Disclaimer for Recruiters and Recruitment Agencies</b></p><p>
We appreciate your interest in our vacancies and understand that your candidate might be enthusiastic about this exciting opportunity. However, our recruitment process is not structured this way; at Boskalis, we handle recruitment ourselves. Therefore, we do not accept unsolicited applications or CVs from recruitment agencies. Any submission will be treated as a direct application.</p><p>
#LI-MN1</p></div>

Service Desk Engineer

<div><h3 class="jobSectionHeader"><b>How you can make your mark</b></h3><p>
Make your mark as Regional Technical Manager at Smit Lamnalco.</p><p>
The Regional Technical Manager is responsible for overseeing the maintenance, performance, and optimization of vessels and related floating equipment in the Middle East Region. The role ensures that all assets are managed cost-effectively, safely, and in full compliance with international regulations, company policies, and client requirements.</p><p><b>
Your responsibilities as Regional Technical Manager:</b></p><ul><li>
Develop, implement, and oversee multi-annual vessel budgets covering maintenance, repairs, dry-docking, overhauls, insurance, and fuel/lubricant costs to ensure effective fleet management.</li><li>
Supervise and ensure the proper planning and execution of preventive and corrective maintenance, dry-dockings, modifications, and technical projects within budget and in accordance with company standards.</li><li>
Monitor and guide the application of effective project management techniques, ensuring high-quality reporting and compliance with corporate and regulatory requirements.</li><li>
Ensure that all vessels are maintained in a safe and fit-for-purpose condition to achieve optimal utilization and operational reliability.</li><li>
Promote and enforce safety, health, environment, and quality (SHEQ) standards, reviewing incidents and ensuring that appropriate corrective and preventive actions are implemented.</li><li>
Provide direction, support, and technical guidance to Contract and Operations Managers to ensure consistent, safe, and efficient vessel operations.</li><li>
Conduct or oversee regular vessel inspections to monitor condition, compliance, and performance against company standards.</li><li>
Engage with clients and charter representatives to maintain strong working relationships, ensure operational compliance, and identify business development opportunities.</li><li>
Provide technical and operational input during tendering processes to support the commercial team in securing new business.</li><li>
Lead, coach, and develop the regional technical team, ensuring high performance, professional growth, and adherence to company policies and procedures.</li><li>
Ensure that accurate vessel documentation, technical records, and reports are maintained in line with company procedures and requirements.</li></ul><p>
The successful candidate <b>must be willing to live in U.A.E.
</b></p><p>You can move ahead as Regional Technical Manager if you have:</p><ul><li>
Bachelor&rsquo;s or Master&rsquo;s degree in Maritime Engineering, Mechanical Engineering, or Naval Architecture (Maritime Officer HWTK preferred).</li><li>
Minimum 8 years of technical management experience in an international maritime environment.</li><li>
Experience in working the MEIS region.</li><li>
Preferably seagoing experience as Chief Engineer or First Engineer.</li><li>
Strong knowledge of vessel engineering, maintenance systems, and onboard practices.</li><li>
Proven leadership and management skills with experience in defining and maintaining technical standards and procedures.</li><li>
Fluency in English (both written and spoken) is required.</li></ul><h3 class="jobSectionHeader"><b>
We offer</b></h3><p>
What you can expect:</p><ul><li>
A dynamic environment: A job that allows you to collaborate with a talented team of experts from different backgrounds and contribute to making a significant impact.</li><li>
Rewarding conditions: This is a great opportunity for a talented and motivated technical professional who is keen and eager to join an International Marine company. Smit Lamnalco offers a competitive compensation &amp; benefit package.</li><li>
Career development: We offer you plenty of opportunities to bring out the best in yourself .</li></ul><p>
Extra information:</p><ul><li>
Full/part-time job: The position of regional technical manager is a full-time (40 hours a week) job.</li><li>
Next steps: Apply easily by completing the online application form. Interviews are held online or in the office. Once it&rsquo;s clear we&rsquo;re a good match, we&rsquo;ll make you an offer &ndash; and look forward to welcoming you to the company.</li></ul><h3 class="jobSectionHeader"><b>
About Boskalis</b></h3><p>
Smit Lamnalco is part of the Boskalis group of companies. Working at Smit Lamnalco is about providing marine support services tailored to the unique operational needs of our global customers in local markets. Our promise to our clients is to provide the best marine services possible, no matter how challenging the environment or how remote the location.</p><p>
At Smit Lamnalco we are convinced that our people make the difference. With dedication, experience, and teamwork, we make a vital contribution to our clients&rsquo; success. Drawing from different backgrounds and nationalities, we are one team working towards the same goal. We offer you the opportunity to develop yourself in a challenging, dynamic, and truly international environment. Together!</p><h3 class="jobSectionHeader"><b>
Interested?</b></h3><p>
We&rsquo;ll be happy to answer your questions about the position of regional technical manager. Please contact Sandra Hofstede, senior corporate recruiter via 06-46042957.</p><p>
Please apply via our website.</p></div>

Regional Technical Manager

Join Boskalis and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Boskalis

ABOUT_COMPANY

Service Desk Engineer

Regional Technical Manager