Urwah Admin

Bosta

<div>
 
 About Bosta:
 
 
 
 Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt and KSA. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions.
 
 
 We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.
 
 
 
 Job Overview:
 
 
 
 We&rsquo;re seeking a
 
 Performance Analyst
 
 to track key metrics, analyze trends, and provide insights that drive sales growth and client retention. You&rsquo;ll support forecasting, planning, and cross-team initiatives to ensure smooth performance and business impact.
 
 
 
 Main Resposnibilities
 
 
 
 <ul>
 <li>
 Monitor daily, weekly, and monthly performance against targets and highlight deviations
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 Provide insights into sales performance, telesales efficiency, and account management revenue growth
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 Track client-level average selling price and support priceups and discount models
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 Support management with demand forecasting, monthly closings, and commercial headcount planning
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 Provide simulations and scenarios to ensure smooth peak season performance
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 Monitor churned or inactive clients and analyze reasons for inactivity..
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 Provide data-driven insights and recommendations for client retention and reactivation strategies
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 Collaborate with Account Management and Sales to design targeted initiatives that boost portfolio stability and growth
 
 
 
 </li>
 </ul>
 
 Who you are!
 
 
 
 <ul>
 <li>
 2&ndash;4 years of experience in data analytics, business analysis, or performance management (preferably in logistics, fulfillment, or e-commerce)
 </li>
 <li>
 Strong analytical and problem-solving skills with the ability to translate data into actionable insights
 </li>
 <li>
 Proficiency in Excel / Google Sheets and at least one BI tool (e.g., Power BI, Tableau, Looker)
 </li>
 <li>
 Understanding of logistics/ecommerce KPIs (e.g., order accuracy, delivery success rate, returns, churn)
 </li>
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 Excellent communication skills to present findings to both technical and non-technical stakeholders
 </li>
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 Ability to work under pressure and manage multiple priorities in a fast-paced environment
 
 </li>
 </ul>
</div>

Performance analyst

<div>
 
 About Bosta:
 
 
 
 Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt and KSA. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions.
 
 
 We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.
 
 
 
 Job Duties:-
 
 
 
 <ul>
 <li>
 Responsible for the Hub infrastructure.
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 Responsible for the financial management in the hub and manage the cash flow
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 Carry out the company principle and achieve any other duties which fall within the broad spirit, scope and purpose of this job description
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 Ensure that the achievement and records are consistently kept across the Hub daily workflow
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 Monitoring the stars and the hub members salaries, bounce and deductions
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 Responsible for monitoring the collected CODs amounts for the delivered packages from the stars and assure that the payment has been settled accurately
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 Ensure the smooth running and organization of a Hub operational flow process through effective line management to guarantee distributing and dispatching the packages with the proper timing with the stars
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 <li>
 Maintain the highest standard of the operation procedures in all hub to meet the agreed SLA in the shipment's life cycle ( 3 Attempt deliveries out of 10 calendar days).
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 Ensure all shipments are dispatched to the customers efficiently within 24 hours of being received at the hubs.( NDA)
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 Applies the SLA of canceled shipments to be held 48 hours at the hub before being forwarded to sorting facility team
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 Following up on receiving emails and assure taking the necessary actions to solve the hub problems on a daily basis
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 Following up the &ldquo;Freshdesk&rdquo; and ensure resolving the assigned tickets within the agreed SLA on a daily basis
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 Following up on the hub members and Coaching them to improve and to recognise and achieve their capacities
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 Be an effective role model to other staff members in the hub
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 Create a collaborative relationship with all Hub staff and provide advice and guidance as necessary for the Hub members
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 General all monthly, quarterly, annual Hub Reports.
 
 
 
 </li>
 </ul>
 
 Job Requirements:-
 
 
 
 <ul>
 <li>
 Bachelor's degree
 </li>
 <li>
 Minimum of 3 years of experience in hub and warehousing operations, preferably in the shipping or e-commerce field
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 Good English Level
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 Must have experience in leading and supervising a team
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 Decision making and problem solving skills
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 Analytical and reporting skills
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 Ability to meet deadline and work under pressure
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 Time management and multi-tasking
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 Good interpersonal skills and leadership skills
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 Proactive, with can do attitude and good judgment
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 Focused and professional attitude
 
 </li>
 </ul>
</div>

Last Mile Hub Supervisor (Giza/6 October)

<div>
 
 Company Overview:
 
 
 
 Bosta is a rapidly growing tech startup aiming to revolutionize the logistics and financing landscape for e-commerce in the Middle East and Africa regions. The company specializes in catering to individuals who leverage social media platforms to sell their products. Bosta's mission is to empower e-commerce entrepreneurs to succeed by providing end-to-end solutions that streamline digital trade, and logistics and facilitate financing.
 
 
 
 About Our Engineering.
 
 
 
 Exceptional software is integral to our vision for changing the delivery business. For our customers, we care deeply about delivering amazing user experiences. Delivery can be a messy business, but our customers love our intuitive and easy-to-use software.
 
 
 For the internal teams, we write software to run every part of our business: Operations, CS, accounting, and Sales. As we scale, automation, data, and AI will enable our team to move faster and smarter than the competition.
 
 
 As a Startup in the growth phase, our current challenge is to migrate to new technologies, rebuild some services, make changes in our software architecture, and build whole new products.
 
 
 
 Here's what you'll be doing at Bosta:
 
 
 
 <ul>
 <li>
 Monitor, maintain, and optimize database performance
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 Troubleshoot and resolve database-related issues
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 Ensure data integrity and implement security measures
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 Collaborate with the development team to support database design and architecture
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 Manage database backups, restorations, and disaster recovery processes
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 Perform regular database updates, patches, and upgrades
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 Document database processes, standards, and procedures
 
 
 
 </li>
 </ul>
 
 Who you are!
 
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Computer Science or a related field
 </li>
 <li>
 0-1 year of experience as a Database Support Engineer or in a similar role
 </li>
 <li>
 Exceptional problem-solving skills
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 Proficiency in using structured and unstructured databases
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 Excellent communication skills
 
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 </ul>
</div>

Junior Software Support Engineer (Fulfillment)

<div>
 Company Overview:
 
 
 Bosta is a rapidly growing tech startup aiming to revolutionize the logistics and financing landscape for e-commerce in the Middle East and Africa regions. The company specializes in catering to individuals who leverage social media platforms to sell their products. Bosta's mission is to empower e-commerce entrepreneurs to succeed by providing end-to-end solutions that streamline digital trade, logistics and facilitate financing.
 
 
 
 About Our Engineering.
 
 
 
 Exceptional software is integral to our vision for changing the delivery business. For our customers, we care deeply about delivering amazing user experiences. Delivery can be a messy business, but our customers love our intuitive and easy-to-use software.
 
 
 For the internal teams, we write software to run every part of our business: Operations, CS, accounting, and Sales. As we scale, automation, data, and AI will enable our team to move faster and smarter than the competition.
 
 
 As a Startup in the growth phase, our current challenge is to migrate to new technologies, rebuild some services, make changes in our software architecture, and build whole new products.
 
 
 
 Here's what you'll be doing at Bosta.
 
 
 
 <ul>
 <li>
 Design and create services and system architecture for your projects, and contribute and provide feedback to other team members via technical design sessions
 </li>
 <li>
 Collaborate with the front-end engineers in building, and shipping scalable APIs to be consumed by our client-facing solutions
 </li>
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 Build and maintain third-party API integrations, fetching, and processing of data
 </li>
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 Work with the product and design teams to discuss the requirements of the value teams (including business, marketing, sales, and logistics operations), understand end-user requirements, formulate use cases, and then translate them into usable and scalable features
 </li>
 <li>
 Find the right balance between progress (i.e. shipping quickly) and perfection (i.e. measuring twice). Mentor and empower other engineers around you
 </li>
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 Develop and maintain high-performance and scalable backend systems that can handle high traffic volumes, while ensuring data integrity, security, and reliability
 </li>
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 Continuously monitor and optimize the performance of backend systems, and implement appropriate measures to ensure optimal system uptime and availability
 </li>
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 Communicate effectively with stakeholders, including non-technical team members, to ensure that they understand the technical decisions being made and how they will impact the product
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 Drive innovation and contribute to the growth of our company vision by creating new products and collaborating closely with the product and design teams
 
 
 
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 </ul>
 
 Who you are!
 
 
 
 <ul>
 <li>
 1-3 years of experience as a Backend Software Engineer
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 A bachelor&rsquo;s degree in computer science or related fields is preferred
 </li>
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 Excellent programming skills in JavaScript, Node.js, Express framework, and related technologies
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 Experience managing NoSQL databases/search engines such as Redis, MongoDB, Elasticsearch, etc
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 Experience building and implementing CI/CD pipelines
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 Experience with A/B testing and canary deployments
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 Knowledge of GCP, AWS, or other similar cloud providers
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 Knowledge of container technology (Docker, Kubernetes)
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 Demonstrated expertise in managing a broad system with multiple integrated components
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 Ability to jump into legacy code and understand it quickly
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 <li>
 Excellent problem-solving skills.
 </li>
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 Excellent leadership skills
 
 </li>
 </ul>
</div>

Backend Engineer (Fulfillment)

<div>
 
 About Bosta:
 
 
 
 Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt and KSA. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions.
 
 
 We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.
 
 
 The Role!
 
 
 This is the ideal role for someone with B2B customer success experience, who&rsquo;s looking for their first steps towards account management. You&rsquo;ll collaborate closely with other members of the Commercial team to ensure that our partners are set up to be successful.
 
 
 As an Account Manager, you will be one of the pioneering members who are responsible for managing a defined portfolio of major clients and positively contribute to expanding business relations and the retention of existing clients.
 
 
 
 What will you do?
 
 
 
 <ul>
 <li>
 Be the primary point of contact and build long-term relationships with clients
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 Help the clients through email, phone, online/virtual presentations, screen-share and in person meetings
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 Develop a trusted advisor relationship with key accounts, client stakeholders
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 Ensure the timely and successful delivery of our solutions according to clients&rsquo; needs and objectives
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 Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders
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 Forecast and track key account metrics/goals
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 Enhance department and organization&rsquo;s reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments
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 Responsible for keeping current clients satisfied and delivering exceptional client service on a day-to-day basis
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 Monitor and analyze customer&rsquo;s usage of our service
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 Liaise between the customer and internal teams
 
 
 
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 </ul>
 
 Who are you?
 
 
 
 <ul>
 <li>
 1-2 years of experience in a similar role in the shipping/logistics/fulfillment field is a preferable
 </li>
 <li>
 Demonstrated ability to communicate, present and influence credibly and effectively at all levels of the organization, including executive and C-level
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 Proven ability to manage multiple tasks at a time while paying strict attention to detail
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 Excellent listening, negotiation, and presentation skills
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 Excellent verbal and written communications skills
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 Self-motivated and able to thrive in a results-driven environment
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 Natural relationship builder with integrity, reliability, and maturity
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 Ability to prioritize among competing tasks
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 Critical thinking and problem-solving skills
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 Excellent time management skills
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 Keen attention to detail and adherence to deadlines
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 Experience with CRM system is a plus
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 Able to work in a start-up field
 
 </li>
 </ul>
</div>

Account Manager (Fulfillment)

<div>
 
 About Bosta:
 
 
 
 Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions.
 
 
 We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.
 
 
 
 What you will do:
 
 
 
 <ul>
 <li>
 1. Receive the new pickups closed in bosta flyers
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 <li>
 2. Ensure that the tracking number was written correctly on the flyer with the marker by the couriers.
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 3. Receive the shipments(new pickups) on the system and add the tracking numbers on the &ldquo;Receiving Pickups&rdquo; sheet
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 4. Arrange day-to-day dispatch of the shipments and sort shipments based on delivery addresses
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 5. Add the cash collection and Refund shipments to the courier&rsquo;s routes. Send the routes directly to the stars&rsquo; App
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 6. Receive the undelivered shipments on the system and the productivity sheet as well
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 7. Get the receiver&rsquo;s signature and IDs# on delivered shipments with Zero Cod
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 8. Get hard copies of returned shipments signed by the business
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 9. Monitor the Stars Wallets and ensure that they are depositing the same collected CODs amount on a daily basis
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 10. Make a verification call on the undelivered shipments or&rdquo; Canceled&rdquo; shipments on a daily basis
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 11. Cancel the refused shipments on the system.
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 12. Transfer the canceled orders after exceeding holding period at the hub&rdquo;24 hours&rdquo; to sorting facility team through&rdquo; Transfer to Hub&rdquo;
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 13. Send handover mails to the sorting facility team including the total number of transferred shipments, seal number and the tracking numbers subject with the status of the shipments
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 14. Performs related duties as required
 
 
 
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 </ul>
 
 Job Requirements:
 
 
 
 <ul>
 <li>
 - 6 months to 1 year of experience in logistics field, in e-commerce or shipping industry
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 - Only graduates are eligible for this role
 
 </li>
 </ul>
</div>

Hub Operations Senior Coordinator (Cairo/Giza)

<div>
 About Bosta:
 
 
 Launched in 2017, Bosta is an overnight delivery provider for E-commerce companies in Egypt and KSA. Leveraging technology to empower businesses is what we do best. Our goal is to disrupt the logistics industry by bringing technology and experience all together to provide a one-stop-shop for delivery solutions. We rely on advanced technology to deliver orders to our customers in a fast way. Businesses can track and connect with couriers and follow up on their orders - all in one system.
 
 
 
 About the role:
 
 
 
 The Executive Assistant will provide high-level administrative support to the CEO who is responsible for managing and developing the organization's operational capacity and excellence, serving as a key point of contact for internal and external parties.
 
 
 
 Key Responsibilities:
 
 
 
 <ul>
 <li>
 Manage calendar, schedule appointments, and coordinate meetings for CEO
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 Document and distribute meeting agendas, minutes, and other documents
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 <li>
 Handle incoming and outgoing correspondence, including emails and phone calls
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 Coordinate travel arrangements
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 Assist in preparing reports, presentations, and other business documents
 
 
 
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 </ul>
 
 Qualifications:
 
 
 
 <ul>
 <li>
 Fluency in English
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 Proven experience as an Executive Assistant
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 5+ years of experience in the same title
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 Ability to deal with several executive levels
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 Ability to multitask and prioritize tasks effectively
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 Strong attention to details and accuracy
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 <li>
 Proficient in Microsoft Office Suite
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 <li>
 Strong communication and interpersonal skills
 
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 </ul>
</div>

CEO Executive Assistant

Join Bosta and explore 8   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.