Urwah Admin

Boston Consulting Group

<div>Locations: Boston | New York | Brooklyn | Chicago | Miami | Dallas | San Francisco | Seattle | Manhattan Beach | Pittsburgh | Los Angeles
Who We Are
Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. 
 
To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures&mdash;and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. 
We Are BCG X 
We&rsquo;re a diverse team of more than 3,000 tech experts united by a drive to make a difference. Working across industries and disciplines, we combine our experience and expertise to tackle the biggest challenges faced by society today. We go beyond what was once thought possible, creating new and innovative solutions to the world&rsquo;s most complex problems. Leveraging BCG&rsquo;s global network and partnerships with leading organizations, BCG X provides a stable ecosystem for talent to build game-changing businesses, products, and services from the ground up, all while growing their career. Together, we strive to create solutions that will positively impact the lives of millions. 
What You'll Do<div>
This job listing is for those who have previously earned a PhD or are in the process of earning and are looking to start full-time before November 2026. 
 
Our BCG X teams own the full analytics value-chain end to end: framing new business challenges, designing innovative algorithms, implementing, and deploying scalable solutions, and enabling colleagues and clients to fully embrace AI. Our product offerings span from fully custom-builds to industry specific leading edge AI software solutions.</div><div> 
As a Senior Forward Deployed AI Engineer, you&rsquo;ll be part of our rapidly growing engineering team and help to build the next generation of AI solutions. You&rsquo;ll have the chance to partner with clients in a variety of BCG regions and industries, and on key topics like climate change, enabling them to design, build, and deploy new and innovative solutions. Additional responsibilities will include developing and delivering thought leadership in scientific communities and papers as well as leading conferences on behalf of BCG X.</div><div> 
We are looking for talented individuals with a passion for software development, large-scale data analytics and transforming organizations into AI led innovative companies. Successful candidates possess the following:</div><div><ul><li>
Apply software development practices and standards to develop robust and maintainable software</li><li>
Actively involved in every part of the software development life cycle</li><li>
Experienced at guiding non-technical teams and consultants in and best practices for robust software development</li><li>
Optimize and enhance computational efficiency of algorithms and software design</li><li>
Motivated by a fast-paced, service-oriented environment and interacting directly with clients on new features for future product releases</li><li>
Enjoy collaborating in teams to share software design and solution ideas</li><li>
A natural problem-solver and intellectually curious across a breadth of industries and topics</li></ul></div> 
What You'll Bring<div><div><div><div><div><div><div><div><div><div><div><div><div>
This job listing is for those who have previously earned a PhD or are in the process of earning and are looking to start full-time before November 2026. 
 
Please note: any degree programs (including part-time) must be completed before starting at BCG.</div></div></div></div></div></div></div></div></div></div></div></div> 
TECHNOLOGIES:</div><div> 
Programming Languages: Python</div> 
Additional info<div><div>
You must live within a reasonable commuting distance of your home office. As a member of that office, it is expected you will be in the office as directed. This role puts you on an accelerated path of personal and professional growth and development and so, at times, requires extended working hours. Our work often requires travel to client sites.</div><div> 
</div><div>
FOR U.S. APPLICANTS: BCG is an Equal Employment Opportunity employer and is committed to a policy of administering all employment decisions and actions without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.</div></div><div> 
The first year base compensation for this role is: 
Senior Forward Deployed AI Engineer: $190,000 USD</div><div><div> 
At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. We pay the full cost of medical, dental, and vision coverage for employees &ndash; and their eligible family members. * That&rsquo;s zero dollars in premiums taken from employee paychecks. All our plans provide best in class coverage:</div><div><ul><li>
Zero-dollar ($0) health insurance premiums for BCG employees, spouses, and children</li></ul></div><div><ul><li>
Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs</li></ul></div><div><ul><li>
Dental coverage, including up to $5,000 in orthodontia benefits</li></ul></div><div><ul><li>
Vision insurance with coverage for both glasses and contact lenses annually</li></ul></div><div><ul><li>
Reimbursement for gym memberships and other fitness activities</li></ul></div><div><ul><li>
Fully vested Profit-Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan</li></ul></div><div><ul><li>
Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement</li></ul></div><div><ul><li>
Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month)</li></ul></div><div><ul><li>
Paid sick time on an as needed basis</li></ul></div><div><ul><li> 
Employees, spouses, and children are covered at no cost. Employees share in the cost of domestic partner coverage.</li></ul></div> 
#BCGXjob</div> 
Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.</div>

Senior Forward Deployed AI Engineer, United States - BCG X

<div>Locations: Boston | Atlanta
Who We Are
Our mission is clear. We go deep to unlock insight and have the courage to act. We bring the right people together to challenge established thinking and drive transformation. We work with our clients to build the capabilities that enable organizations to achieve sustainable advantage. We are shaping the future. Together.
We have embarked on an exciting journey of modernizing and transforming our US and Canada payroll functions, engaging a third-party consulting firm to uncover opportunities and develop a detailed roadmap. By rethinking structures, harmonizing processes, and automating key tasks with new technologies, we intend to create a simpler and more efficient operating model encouraging collaboration and flexibility for the payroll function to meet the evolving and growing needs of BCG.
This role is responsible for moderate to complex-level Tax accounting/withholding, reporting, analysis, and audit activities to ensure the accurate and timely reporting of financial results for internal and external purposes, and to help provide work direction to team associates. This role is the technical and functional subject matter tax expert and continually works with the team to identify opportunities for improvement and implements solutions. 
What You'll Do<ul><li>
Analyzing and consistently take corrective steps on queries related to tax</li><li>
Calculating retroactive tax, gross to net calculations including tax withholding</li><li>
Reviewing, balancing and release W-2 files</li><li>
Tax Data Integrity Assurance for tax filing</li><li>
Processing Improvement recommendations and implementations</li><li>
Processing W-2 Corrections and reissues in accordance with IRS regulations</li><li>
Investigate and resolve tax notices, discrepancies, and employee inquiries with speed and accuracy</li><li>
Providing client support for Escalated Tax and Accounting issues</li><li>
Maintaining employee master tax data including tax data integrity assurance activities</li><li>
Partner closely with payroll, HR, and finance to ensure proper tax setup and ongoing compliance</li><li>
Investigate and resolve multi-state tax notices, discrepancies, and employee inquiries with speed and accuracy</li><li>
Providing problem (SR) resolution support for tax related issues</li><li>
Serve as a primary point of contact for payroll tax-related inquiries, managing a high-volume inbox with timely, accurate, and professional responses</li><li>
Reviewing Payroll Tax error reports and queries related to Tax</li><li>
Validating and balancing of tax data on a recurring basis</li><li>
Reconciling payroll related balance sheet accounts to tax filings</li></ul> 
Responsibility Areas:<ul><li>
Accountable for partnering with the internal teams to deliver client service with quality</li><li>
Accepted accounting principles and/or domestic tax code/law</li><li>
Proactively looks for resolution of potential service delivery issues</li><li>
Provides reports to internal teams as required</li></ul> 
What You'll Bring<ul><li>
Associates degree or comparable knowledge in payroll-related field</li><li>
Minimum 3 years Payroll Tax experience</li><li>
Strong attention to detail and execution</li><li>
Strong verbal &amp; written communication skills</li><li>
Strong business acumen, e.g. ability to interpret and apply financial data/information to business decisions</li><li>
Strong analytical and problem-solving skills</li><li>
Strong communication skills (written and verbal)</li><li>
Strong business partnering skills</li><li>
Detail-oriented, organized and capable of prioritizing workload to complete multiple tasks and meet aggressive deadlines</li><li>
Ability to work collaboratively and cooperatively as a member of a team</li><li>
Ability to work independently and apply sound judgment</li><li>
Proficient in Microsoft Office: Windows, Excel and PowerPoint</li><li>
ADP Smart Compliance experience is a plus</li></ul> 
Candidates to be considered at the Analyst or Senior Analyst level, commensurate with experience 
Who You'll Work With
Members of our finance team are responsible for preserving the intellectual capital, assets, and integrity of BCG. We make a decisive impact on the firm&rsquo;s direction, performance, and risk-management models. Finance jobs include accounting and reporting, planning and analysis, tax and treasury, financial systems, payroll, and executive compensation. 
Additional info
At BCG, our people and relationships are at the heart of everything we do. We believe that in-person work is essential to our culture, mentorship, and professional development. That's why we operate on a hybrid model, with the expectation that team members will be in the office 3 to 5 days per week. This role is designed for those who thrive in a dynamic, collaborative environment and is not intended for remote or virtual work. 
Total compensation for this role includes base salary, annual discretionary performance bonus, contributions to BCG&rsquo;s Profit Sharing and Retirement Fund (PSRF), and a market leading benefits package described below. 
Some local governments in the United States require job postings to include a reasonable estimate of base compensation. We expect your total annualized compensation to be approximately the following:<ul><li>
In Boston the base salary is between $98,000- $115,000 (USD); placement within this range will vary based on experience and skill level</li><li>
In Atlanta the base salary is between $86,000- $101,000 (USD); placement within this range will vary based on experience and skill level</li><li>
In other locations, competitive pay is commensurate with the role and geography</li><li>
Annual discretionary performance bonus between 0-12%</li><li>
5% Profit Sharing Retirement Fund (PSRF) contribution, increasing to 10% after two years of service. Contributions are vested immediately and there is no waiting period</li></ul>
All of our plans provide best in class coverage:<ul><li>
Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children</li><li>
Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs</li><li>
Dental coverage, including up to $5,000 in orthodontia benefits</li><li>
Vision insurance with coverage for both glasses and contact lenses annually</li><li>
Reimbursement for gym memberships and other fitness activities</li><li>
Fully vested Profit Sharing Retirement Fund contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan</li><li>
Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement</li><li>
Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month)</li><li>
Paid sick time on an as needed basis</li><li>Employees, spouses, and children are covered at no cost. Employees share in the cost of domestic partner coverage.</li></ul> 
Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.</div>

Payroll Senior Tax Analyst

<div>Who We Are
Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. 
 
To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures&mdash;and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. 
What You'll Do 
You are essential to our office, essential to our success. We are Boston Consulting Group (BCG), a 60-years young strategy consulting firm. Over the past few years, BCG has been ranked #1 in Consulting Magazine's annual &quot;Best Firms to Work For&quot; survey and #12 on Glassdoor&rsquo;s Best Places to Work list. 
While we are proud of our heritage, we are even more excited about our future, and if you are the person we are looking for, we'd be excited to share it with you. In this role, you&rsquo;re the backbone of the function. You ensure that the Managing Director &amp; Partners (MDPs) you support have what they need to seamlessly serve our clients, and meet their internal commitments and goals. You anticipate the needs of your customers, look ahead and prevent problems from arising. This position involves keeping up with the fast pace of our Consulting team by managing case team logistics, managing complex schedules (including internal and external meetings), end-to-end ownership of travel planning, and keeping track of time and expenses. 
This role starts with a 60-day in-office onboarding period designed to build strong foundations and accelerate learning. After the first 60 days, we operate in a hybrid model. 
At BCG, our people and relationships are at the heart of everything we do. We believe that in-person work is essential to our culture, mentorship, and professional development. That&rsquo;s why we operate in a hybrid model, with the expectation that team members are in the office 3 to 5 days per week. This role is designed for those who thrive in a dynamic, collaborative environment and is not intended for fully remote or virtual work. While in the office, you will be surrounded by a community of intelligent, highly motivated and service-minded people. EAs help shape our culture by actively participating in office life, and collaborate across functions to help fellow Business Services Team (BST) members. Our philosophy is to grow by growing others, and you will serve as role models to more junior members of the Admin team. We work hard together, and we go out of our way to support each other &ndash; we want everyone to be successful, individually and as a team. 
We foster a supportive environment that propels your growth in the areas that inspire you. We provide real-time feedback, nurture curiosity, empower decision-making, and allow room to learn from mistakes. The Executive Assistant role offers numerous growth opportunities across a variety of areas including event planning, affiliation engagement, case team logistics management, client relationship building, and maximize how the MDP and Partner allocates their time and energy. Your career at BCG will be at the intersection of your skills and desires and the needs of our business; it will only be limited by your investment. 
You&rsquo;re Good At 
<ul><li>
Being a proactive partner and managing your MDP&rsquo;s time in a fast-paced, high volume, and constantly evolving client service environment:<ul><li>
Owns and drives calendar/complex meeting scheduling</li></ul></li><li>
Coordinating end-to-end travel needs, including booking all travel and hotels, directions, commuting time and ground transportation</li><li>
Processing timesheets and expenses on a timely basis</li><li>
Supporting administrative aspects of MDP internal commitments: practice area activities, BCG leadership committees, recruiting, etc.</li><li>
Building effective working relationships with key stakeholders (this will be crucial to your success!):<ul><li>
MDPs &ndash; Understands priorities and exercises sound judgment to make appropriate trade-off</li><li>
Clients and their Assistants &ndash; facilitate the scheduling process and relevant communications with friendly professionalism and high attention to detail; build client relationships</li><li>
EA and AA peers &ndash; lead case team logistics and work together to support other Partners, Principals and BST leaders on the case team; provide back-up support to other assistant team members</li><li>
BST peers and internal resources &ndash; obtain and share information with wider team as needed; help case team navigate internal resources</li></ul></li><li>
Proactively leaning in to support high leverage activities for MDPs (this will vary by need):<ul><li>
Assisting with account planning and client relationship management</li><li>
Conducting research and gathering information</li><li>
Assisting with the creation and preparation of client team materials &ndash; slides, proposals, onboarding decks, including proofreading and copying/binding</li><li>
Additional items that you (or the MDPs) feel may be useful &ndash; be creative and think outside the box</li><li>
Acting as a thought partner and trusted advisor to MDPs, their teams and others at BCG</li><li>
Keeping them informed of critical information they may not be aware of</li><li>
Guiding them toward making right decisions about use of time</li></ul></li><li>
Taking initiative to bring things &quot;from the back burner to the front burner&quot; for MDPs</li><li>
Performing other duties as assigned or required, including some personal support; responsibilities will vary</li></ul> 
What You'll Bring 
<ul><li>
Bachelor's degree, strongly preferred</li><li>
Demonstrated leadership and/or customer service experience</li><li>
Minimum of 3 years of experience in a fast-paced environment (extremely fast paced!), supporting senior executives, strongly preferred</li></ul> 
DO THESE BEHAVIORS/MENTALITY EXPECTATIONS RESONATE WITH YOUR SKILLS AND EXPERIENCE?<ul><li>
High customer service orientation &ndash; highly responsive, strong interpersonal and communication skills, wants to deliver great results at all times; obsessed with acts of service</li><li>
Strong intellectual curiosity &ndash; a hunger and desire to always be learning, experiencing, and growing</li><li>
Insightful &ndash; drives the business forward by connecting the dots</li><li>
Organized &ndash; excellent at time and project management, has clear systems and composure to deal with multiple tasks at once and ensures everything gets done in a timely manner</li><li>
Sweats the small stuff &ndash; strong attention to detail and accuracy, particularly when under pressure</li><li>
Relationship-oriented &ndash; ability to develop effective working relationships with the Consulting Team, clients, and the wider Business Services Team (BST) to help build trust, open doors, and create opportunity</li><li>
Team player &ndash; proactively seeks opportunities to help others; will go above and beyond in order to get the job done</li><li>
Dedicated to our values &ndash; open and inclusive to all members of the team and support them as equals</li><li>
Committed to improving the status quo &ndash; we respect and hire people who are willing to ask questions or make suggestions, even if it is turned down</li><li>
Good judgment &ndash; highly professional and diplomatic (dealing with consultants who can be very demanding at times can be a challenge, but a challenge you're up for), knows when to ask for help or advice, is perceptive and practical</li><li>
Trustworthy &ndash; a vault (you will be privy to confidential information)</li><li>
Flexibility &ndash; doesn't get frustrated by priorities changing; open to feedback, adjusts to different working styles; embraces new ways of working in a hybrid environment</li><li>
Self-motivated &ndash; a &quot;can-do&quot; demeanor with an entrepreneurial spirit and a desire to take on an increasing level of responsibilities</li><li>
Passion &ndash; hone your &ldquo;superpower&rdquo; and bring your true authentic self to work</li></ul> 
Who You'll Work With
You'll be working within a motivated, close-knit team of ~50 (and growing!) You will report to the Administrative Services Manager. The team is very collaborative and enjoys continuous learning and mentoring each other. Your manager will be a great resource for support and coaching, and will provide developmental guidance and support as your grow your career at BCG. 
Additional info
This role starts with a 60-day in-office onboarding period designed to build strong foundations and accelerate learning. After the first 60 days, we operate in a hybrid model. 
Hybrid policy: 
At BCG, our people and relationships are at the heart of everything we do. We believe that in-person work is essential to our culture, mentorship, and professional development. That's why we operate on a hybrid model, with the expectation that team members will be in the office 3 to 5 days per week. This role is designed for those who thrive in a dynamic, collaborative environment and is not intended for remote or virtual work.<div> 
Compensation Information: 
Total compensation for this role includes base salary, annual discretionary performance bonus, retirement contribution, and a market leading benefits package described below. 
The base salary range for this role is $72,000 - $80,000. 
This is an estimated range and specific base salaries within the range depend on factors such as office location, experience, and skill set. It is not common for new BCG employees to be hired at the high-end of the salary range. BCG regularly reviews its ranges to ensure market competitiveness. 
In addition to your base salary, your total compensation will include a discretionary bonus of up to 12% and a generous retirement contribution that starts at 5% and moves to 10% after 2 years. 
At BCG, we are committed to offering a comprehensive benefit program that includes everything our employees and their families need to be well and live life to the fullest. We pay the full cost of medical, dental, and vision coverage for employees &ndash; and their eligible family members.* That&rsquo;s zero dollars in premiums taken from employee paychecks. All of our plans provide best in class coverage:<ul><li>
Zero dollar ($0) health insurance premiums for BCG employees, spouses, and children</li><li>
Low $10 (USD) copays for trips to the doctor, urgent care visits and prescriptions for generic drugs</li><li>
Dental coverage, including up to $5,000 in orthodontia benefits</li><li>
Vision insurance with coverage for both glasses and contact lenses annually</li><li>
Reimbursement for gym memberships and other fitness activities</li><li>
Fully vested retirement contributions made annually, whether you contribute or not, plus the option for employees to make personal contributions to a 401(k) plan</li><li>
Paid Parental Leave and other family benefits such as elective egg freezing, surrogacy, and adoption reimbursement</li><li>
Generous paid time off including 12 holidays per year, an annual office closure between Christmas and New Years, and 15 vacation days per year (earned at 1.25 days per month)</li><li>
Paid sick time on an as needed basis</li><li>Employees, spouses, and children are covered at no cost. Employees share in the cost of domestic partner coverage.</li></ul></div> 
Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.</div>

Executive Assistant

<div>Who We Are
Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. 
 
To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures&mdash;and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. 
What You'll Do
As a Client Program Senior Specialist, you will support and manage the execution of BCG U client upskilling programs, ensuring successful delivery, operational excellence, and outstanding client experience. You will collaborate closely with client-facing teams and clients, serving as a vital operational link to maximize learner engagement and ensure program success. 
You will contribute to the end-to-end program management cycle, including:<ul><li>
Coordinating and aligning with clients and case teams on schedules, logistics, and milestones.</li><li>
Managing learner onboarding, inquiries, tracking participation, and completion.</li><li>
Facilitating smooth collaboration with internal teams (learning designers, faculty, platform &amp; solutions team) and external vendors.</li><li>
Driving the preparation and delivery of live sessions for client learners, including facilitating such sessions.</li><li>
Working collaboratively to identify and monitor program metrics and address complex issues, using data to develop practical recommendations that improve client and learner outcomes.</li><li>
Handling administrative, legal, and contractual program components.</li><li>
Contributing to BCG U internal projects when not staffed on client assignments.</li><li>
Proactively staying abreast of new platform features; incorporating enhancements to drive learner engagement and program effectiveness.</li><li>
Applying technical expertise and understanding of digital learning to help solve operational challenges and suggest improvements to client programs.</li><li>
Managing complex, high-stakes projects with significant strategic and operational impact, beyond purely upskilling program execution.</li><li>
Leveraging GenAI and emerging technologies (e.g., AI agents, automation tools) to streamline workflows, improve operational efficiency, and automate components of program delivery where appropriate.</li></ul>
You'll continuously improve the effectiveness and efficiency of BCG U programs, proactively identifying operational issues and suggesting solutions. 
You are good at<ul><li>
Working effectively with colleagues across teams and backgrounds, ensuring everyone&rsquo;s contributions align with client needs.</li><li>
Coordinating and managing large-scale client upskilling programs effectively.</li><li>
Ensuring quality and consistency in program delivery, with strong attention to detail.</li><li>
Collaborating with cross-functional teams and clearly communicating with various senior stakeholders (both verbal and written).</li><li>
Problem-solving with a client-focused mindset.</li><li>
Analyzing data; clearly and persuasively communicate data and recommendations to senior stakeholders to support better decision-making.</li><li>
Preparing impactful presentations and communications.</li><li>
Building and maintaining strong internal and external relationships.</li><li>
Adapting flexibly to changing priorities and environments.</li><li>
Managing complex, high-visibility, and high-stakes initiatives with strong risk management and stakeholder alignment.</li><li>
Identifying opportunities to leverage GenAI and automation to improve processes and enhance scalability.</li></ul> 
What You'll Bring<ul><li>
Minimum 5-7 years&rsquo; experience in relevant business.</li><li>
Relevant educational qualifications such as a graduation degree.</li><li>
Experience/exposure to digital learning, Edtech preferred.</li><li>
Consulting Experience a plus but consulting mindset a requirement.</li><li>
A strong interest in talent and upskilling.</li><li>
Demonstrated Project Management Expertise. Strong ability to successfully plan, execute, and oversee complex projects from initiation to completion, ensuring on-time delivery and within budget, while effectively working in cross-functional teams and stakeholders set up.</li><li>
Strong written and verbal communication skills, strong command of the English and Arabic languages.</li><li>
Demonstrated integrity, discretion, and professionalism in handling confidential data and client information.</li><li>
Analytical mindset with the ability to translate data insights from into actionable recommendations.</li><li>
Data analytics skills, including tools like Tableau preferred.</li><li>
Advanced skills in PowerPoint, MS Excel, Word.</li><li>
Demonstrated experience managing complex, high-stakes projects involving multiple senior stakeholders and cross-functional teams.</li><li>
Strong understanding of GenAI capabilities and a proactive mindset toward leveraging AI agents and automation to enhance operational effectiveness.</li><li>
Comfort experimenting with and implementing emerging technologies to drive efficiency and innovation.</li></ul>
Please note this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change. 
Who You'll Work With<ul><li>
Global BCG U Team</li><li>
Global BCG LD Team</li><li>
Various regional case teams</li><li>
External vendors/partners</li></ul> 
Additional info
BCG U is our global center of expertise on upskilling and reskilling for transformative business impact. BCG U&rsquo;s mission is to equip our clients with future-critical capabilities, so that organizations can tackle issues with skill shortages rapidly and at scale. In doing so, we help unlock the full potential of private and public sector organizations around the world.
More than a traditional L&amp;D program, BCG U helps our clients with significant, strategic capability improvement by:<ul><li>
Upskilling strategically critical groups (those with highest impact potential) to drive transformational change</li><li>
Driving significant and measurable impact on key business metrics</li><li>
Crafting rich, customizable learning journeys at scale, tailored to client's unique challenges, and delivered by world-class academic experts and industry practitioners</li></ul>
Ensuring that learnings are made applicable in daily work through practice, processes and tools to support change, and new behaviors and mindsets. 
Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.</div>

Client Program Senior Specialist - BCGU

<div>Who We Are
Boston Consulting Group partners with leaders in business and society to tackle their most important challenges and capture their greatest opportunities. BCG was the pioneer in business strategy when it was founded in 1963. Today, we help clients with total transformation-inspiring complex change, enabling organizations to grow, building competitive advantage, and driving bottom-line impact. 
 
To succeed, organizations must blend digital and human capabilities. Our diverse, global teams bring deep industry and functional expertise and a range of perspectives to spark change. BCG delivers solutions through leading-edge management consulting along with technology and design, corporate and digital ventures&mdash;and business purpose. We work in a uniquely collaborative model across the firm and throughout all levels of the client organization, generating results that allow our clients to thrive. 
What You'll Do<div>
Our mission is to provide best in class Business-IT Support, to continuously improve our IT systems and 
services and strive to create and innovate with technology. 
 
As an IT Specialist your primary responsibility is assisting the IT department with all aspects of technology as it 
relates to Office, Regional and BCG priorities. This includes, but is not limited to, business reporting, 
operational planning, user support, computer setup, maintenance and service, telecommunications, assisting 
with network and infrastructure maintenance, and all other technology needs both in the office and at the 
client site. 
 
You will work in the Riyadh office and report directly to the Riyadh IT Manager, and you are able to perform 
successfully in a fast-paced, high-performing, service-orientated environment. You apply and interpret rules 
and guidelines flexibly to enrich the business and in keeping with BCG&rsquo;s values and culture. 
 
Key responsibilities: 
 
<ul><li>Providing a high level of customer service through on-site technology support in both home and office</li></ul>
environments, primarily in Riyadh and the attached offices, over a variety of platforms (e.g. PC, Mac, 
iOS, Android, etc.) for all assigned case teams and office based staff in a fast-paced environment 
<ul><li>Supporting the BCG user community by providing tailored solutions for their technology while onsite in BCG offices, at client locations and at special events e.g. executive speeches, press</li></ul>
conferences, offsite meetings etc. 
<ul><li>Prepare and deploying laptops (Windows and MacOS) for staff, including all required user profile</li></ul>
configuration and data migration as well as maintain configurations of computer systems according to 
established BCG requirements and documenting critical and routine technical procedures as well as 
end user literature 
<ul><li>Coordinate the repair and maintenance of office printers, network and computing equipment with</li></ul>
outside vendors 
<ul><li>Oversee and troubleshoot video conference and telecommunications systems in coordination with</li></ul>
regional technical resources (Zoom, MS Teams and WebEx in particular) 
<ul><li>Work on projects in an operational capacity for both global and local initiatives such as evaluating</li></ul>
existing systems and recommending technology for upgrade and replacement, and evaluating new 
technologies for potential applicability within BCG 
<ul><li>Compile various reports including but not limited to IT dashboard, inventory tracking and management,</li></ul>
service assessments, mobile usage, hardware planning plus others 
<ul><li>Troubleshoot and log any technical issues received via phone call or ticket in the IT Service</li></ul>
Management tool Service Now and analysing call data to proactively identify improvement 
opportunities. 
<ul><li>Achieve annual goals and objectives, developed in cooperation with IT Service organization and local</li></ul>
management. 
 
YOU&rsquo;RE GOOD AT 
Key strengths and attributes needed to succeed in the role; 
 
<ul><li>Focus on excellent customer service and the needs of the BCG user community through excellent</li></ul>
communication (written and verbal), time-management and collaboration skills. 
<ul><li>Self-starting attitude and resourcefulness to identify, analyse and solve problems that may arise</li><li>Professionalism to be able to respect all BCG information as personal and confidential.</li><li>Ability to work independently as well as in a team environment displaying consideration and respect</li></ul>
for others. 
<ul><li>Appetite for continuous learning to further IT knowledge and career development</li><li>Meticulous attention to detail and ability to meet deadlines while displaying tact and patience in</li></ul>
stressful situations. 
<ul><li>Ability to follow established procedures/standards.</li><li>Excellent oral and written English, clear communication and ability to communicate with technical and</li></ul>
non-technical stakeholders</div> 
What You'll Bring<div>
Essential 
<ul><li>Broad experience in the following areas: PC/laptop/Mac hardware, software, telecommunications,</li></ul>
mobile devices, networking, and server administration 
<ul><li>Ability to diagnose problems and provide solutions and/or escalate to the appropriate expertise area</li><li>Experience in effectively communicating and presenting technical concepts to management, peer</li></ul>
group and staff. 
<ul><li>Windows 10, Windows server, Mac OS, Microsoft Office 365 and SharePoint Online support experience</li><li>WebEx/Zoom/MS Teams meeting setup and basic troubleshooting experience.</li><li>LAN and IP networking knowledge and ability to approach issues logically using OSI model or similar.</li><li>SCCM/Company Portal or imaging software experience</li><li>WIFI troubleshooting experience.</li><li>Exposure to cloud technology</li><li>VoIP experience</li><li>Experience in working with international teams</li><li>Experience or familiarity with AI-powered tools (e.g., generative AI, copilots, automation platforms) to</li></ul>
enhance IT support efficiency and end-user productivity. 
 
Desirable 
<ul><li>Strong analytical and planning skills demonstrating working knowledge of tools such as Tableau</li></ul>
and PowerBI, ChatGPT, Claude AI 
<ul><li>Experience using Slack, Trello and MS Teams</li><li>Experience in training users in new technologies</li></ul></div> 
Additional info<div>
WORKING ENVIRONMENT 
 
<ul><li>Shared office space</li><li>Some lifting/moving equipment is required.</li><li>Occasional weekend work or out of hours work</li></ul></div> 
Boston Consulting Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, sexual orientation, gender identity / expression, national origin, disability, protected veteran status, or any other characteristic protected under national, provincial, or local law, where applicable, and those with criminal histories will be considered in a manner consistent with applicable state and local laws.</div>

IT Service Associate

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