Qureos Mentor

Boston Neurobehavioral Associates

<div>
 
 
 
 
 Citadel Healthcare Management (PVT) LTD.
 
 provides healthcare management services for practices across North America. Our dedicated team supports a wide range of medical administration tasks, working collaboratively across multiple disciplines.
 
 
 
 
 
 
 Our mission is to offer employees meaningful opportunities to apply their expertise, grow in their careers, and contribute to the organization&rsquo;s ongoing success.
 
 
 
 
 
 
 We are committed to creating a workplace where employees feel valued, supported, and motivated. By fostering a collaborative and engaging environment, we ensure that every contribution is recognized and appreciated.
 
 
 
 
 
 
 At Citadel, diversity and inclusion are at the heart of our culture. We welcome individuals from all backgrounds&mdash;regardless of gender, ethnicity, age, religion, lifestyle, or disability&mdash;and embrace the unique perspectives and experiences they bring. Through teamwork, innovation, and continuous professional development, we empower our employees to thrive and drive progress within the organization.
 
 
 
 
 
 
 
 As
 
 IT Support Executive&nbsp;
 
 - of CHM you will be liable to perform the following job duties:
 
 
 
 
 Technical support
 
 
 
 
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 <li>
 
 
 
 Troubleshoot and resolve hardware and software issues for PC and Mac users
 
 
 
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 Provide first-tier support for audio/visual issues and global meetings
 
 
 
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 Upgrade and manage systems to ensure optimal performance
 
 
 
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 Handle computer upgrades, migrations, and terminations
 
 
 
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 </ul>
 
 
 
 
 Customer service
 
 
 
 
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 Assist users with IT-related problems and technical support
 
 
 
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 Respond to service requests, repairs, and support inquiries
 
 
 
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 Provide VIP support for executives and board members
 
 
 
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 </ul>
 
 
 
 
 Ticket management
 
 
 
 
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 Manage and prioritize support tickets using a tracking system
 
 
 
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 Maintain the ticket queue and team communication channels
 
 
 
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 </ul>
 
 
 
 
 System administration
 
 
 
 
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 Implement business and productivity software
 
 
 
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 Maintain and back up security databases
 
 
 
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 Create and maintain IT documentation and SOPs
 
 
 
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 Asset management
 
 
 
 
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 Configure laptops for new hires
 
 
 
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 Process returned assets for reuse or e-waste
 
 
 
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 Track loaner systems using asset management tools
 
 
 
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 Document technical processes, upgrades, and decisions
 
 
 
 
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 </ul>
 
 
 
 
 Requirements and skills
 
 
 
 
 
 Required
 
 
 
 
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 <li>
 
 
 
 Minimum 2 years of experience in an IT support environment
 
 
 
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 Experience with ticket management systems
 
 
 
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 <li>
 
 
 
 Basic knowledge of macOS, iOS, Android, Windows, and networking fundamentals
 
 
 
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 Familiarity with Microsoft 365, Google Workspace, and AV troubleshooting
 
 
 
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 Excellent written and verbal communication skills
 
 
 
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 Strong customer service and problem-solving abilities
 
 
 
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 Availability for after-hours or weekend support
 
 
 
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 High professionalism and commitment to data security
 
 
 
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 </ul>
 
 
 
 
 Preferred
 
 
 
 
 <ul>
 <li>
 
 
 
 Strong passion for troubleshooting and problem-solving
 
 
 
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 Attention to detail and IT documentation management
 
 
 
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 Experience managing asset inventory
 
 
 
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 Understanding of standardization and best practices
 
 
 
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 Strong English communication and business writing skills
 
 
 
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 Ability to work in ambiguous situations
 
 
 
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 Experience providing VIP executive support
 
 
 
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 Ability to handle sensitive information confidentially
 
 
 
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 </ul>
 
 
 
 Education and experience
 
 
 
 
 Education
 
 
 
 
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 <li>
 
 
 
 Bachelor&rsquo;s degree in Computer Science, Information Technology, or equivalent experience
 
 
 
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 </ul>
 
 
 
 
 Work experience
 
 
 
 
 <ul>
 <li>
 
 
 
 At least 2 years in an IT support role
 
 
 
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 <li>
 
 
 
 Hands-on experience with hardware/software troubleshooting and service requests
 
 
 
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 </ul>
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 Benefits
 
 
 
 
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 <ul>
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 <ul>
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 Provident Fund
 
 
 
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 Leave Encashment
 
 
 
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 Gratuity
 
 
 
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 Health Insurance
 
 
 
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 Inflation Bonus
 
 
 
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 Housing Allowance
 
 
 
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 <li>
 
 
 
 Patient seen Bonus
 
 
 
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 Eid Bonus
 
 
 
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 </ul>
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 </ul>
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 </ul>
 
 
 
 Salary:
 
 
 60,000PKR - 80,000PKR
 
 
</div>

IT Support Specialist - Outpatient Clinic USA

<div>
 
 
 
 Citadel Healthcare Management (PVT) LTD.
 
 provides healthcare management services for practices across North America. Our dedicated team supports a wide range of medical administration tasks, working collaboratively across multiple disciplines.
 
 
 
 
 Our mission is to offer employees meaningful opportunities to apply their expertise, grow in their careers, and contribute to the organization&rsquo;s ongoing success.
 
 
 
 
 We are committed to creating a workplace where employees feel valued, supported, and motivated. By fostering a collaborative and engaging environment, we ensure that every contribution is recognized and appreciated.
 
 
 
 
 At Citadel, diversity and inclusion are at the heart of our culture. We welcome individuals from all backgrounds&mdash;regardless of gender, ethnicity, age, religion, lifestyle, or disability&mdash;and embrace the unique perspectives and experiences they bring. Through teamwork, innovation, and continuous professional development, we empower our employees to thrive and drive progress within the organization.
 
 
 
 
 
 As
 
 Quality Assurance Analyst &ndash; RCM &amp; Credentialing
 
 - of CHM you will be liable to perform the following job duties:
 
 
 &nbsp;
 
 
 Essential Duties and Responsibilities:
 
 
 <ul>
 <li>
 
 Perform daily auditing of RCM accounts worked by staff to ensure accuracy based on QA policies and procedures
 
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 Review credentialing files for accuracy, completeness, and compliance with state/federal regulations and internal policies
 
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 Enter, update, and maintain or audit provider data within credentialing databases and tracking systems
 
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 Gather and document general documentation issues for educational feedback purposes
 
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 Maintain QA findings and complete monthly summary reports based on daily audit results, and distribute them to management
 
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 Communicate quality deficiencies to staff and provide detailed feedback where necessary
 
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 Identify and trend recurring errors and report them to management to support training and process improvement
 
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 Work closely with department management to review and improve workflows and ensure account resolution efficiency
 
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 Assist in the training of new staff related to QA policies and procedures
 
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 Report payor issues, system issues, or staff-related issues to management
 
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 Respond to inquiries from other departments as needed
 
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 Ensure compliance with information systems security policies, attend required training, and report any security concerns
 
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 Adhere to the company code of conduct, ethics policies, and compliance requirements,&nbsp;including reporting any violations appropriately
 
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 Complete QA summary files and support overall QA reporting processes
 
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 Support company values and perform other duties as assigned
 
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 </ul>
 <ul>
 <li>
 
 
 
 
 Benefits
 
 
 
 
 </li>
 <li>
 <ul>
 <li>
 <ul>
 <li>
 
 
 
 Provident Fund
 
 
 
 </li>
 <li>
 
 
 
 Leave Encashment
 
 
 
 </li>
 <li>
 
 
 
 Gratuity
 
 
 
 </li>
 <li>
 
 
 
 Health Insurance
 
 
 
 </li>
 <li>
 
 
 
 Inflation Bonus
 
 
 
 </li>
 <li>
 
 
 
 Housing Allowance
 
 
 
 </li>
 <li>
 
 
 
 Patient seen Bonus
 
 
 
 </li>
 <li>
 
 
 
 Eid Bonus
 
 
 
 </li>
 </ul>
 </li>
 </ul>
 </li>
 </ul>
 
 Salary:
 
 
 60,000PKR - 80,000PKR
 
 
 &nbsp;
</div>

RCM & Credentialing Quality Assurance Analyst –  USA

<div>
 
 
 
 Citadel Healthcare Management (PVT) LTD.
 
 provides healthcare management services for practices across North America. Our dedicated team supports a wide range of medical administration tasks, working collaboratively across multiple disciplines.
 
 
 
 
 Our mission is to offer employees meaningful opportunities to apply their expertise, grow in their careers, and contribute to the organization&rsquo;s ongoing success.
 
 
 
 
 We are committed to creating a workplace where employees feel valued, supported, and motivated. By fostering a collaborative and engaging environment, we ensure that every contribution is recognized and appreciated.
 
 
 
 
 At Citadel, diversity and inclusion are at the heart of our culture. We welcome individuals from all backgrounds&mdash;regardless of gender, ethnicity, age, religion, lifestyle, or disability&mdash;and embrace the unique perspectives and experiences they bring. Through teamwork, innovation, and continuous professional development, we empower our employees to thrive and drive progress within the organization.
 
 
 
 
 
 As
 
 Customer Services Executive Medical Record
 
 - of CHM you will be liable to perform the following job duties:
 
 
 
 
 1. Appointment Management
 
 <ul>
 <li>
 Schedule patient appointments, ensuring efficient utilization of clinicians' time
 </li>
 <li>
 Make reminder calls to patients, informing them about upcoming appointments and
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 <li>
 providing any necessary instructions
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 Inform patients about any delays or waiting times, ensuring their comfort and satisfaction
 </li>
 </ul>
 
 2. Patient Information and Records
 
 <ul>
 <li>
 Obtain patients' addresses, contact details, insurance information, and medical histories
 </li>
 <li>
 accurately and confidentially
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 Update and verify patient information at each visit, ensuring data accuracy and compliance
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 <li>
 with privacy regulations
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 Assist patients in completing patient history forms, consent forms, and payment contract forms when required
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 </ul>
 
 3. Customer Service
 
 <ul>
 <li>
 Answer patient inquiries or complaints promptly and professionally
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 Investigate and resolve patient concerns or direct them to the appropriate medical staff
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 member for assistance
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 Follow up with patients to ensure their inquiries or complaints have been satisfactorily
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 resolved
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 Demonstrate empathy and compassion when speaking and interacting with patients,
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 <li>
 ensuring their comfort and well-being throughout their experience at Boston Neurobehavioral Associates
 </li>
 </ul>
 
 4. Administrative and Clerical Support
 
 <ul>
 <li>
 Perform general administrative tasks such as filing paperwork, organizing documents, and
 </li>
 <li>
 maintaining office supplies
 </li>
 <li>
 Assist in maintaining electronic and paper records, ensuring their accuracy and accessibility
 </li>
 <li>
 Collaborate with other team members to support the overall functioning of the office
 </li>
 </ul>
 <ul>
 <li>
 
 
 
 
 Benefits
 
 
 
 
 </li>
 <li>
 <ul>
 <li>
 <ul>
 <li>
 
 
 
 Provident Fund
 
 
 
 </li>
 <li>
 
 
 
 Leave Encashment
 
 
 
 </li>
 <li>
 
 
 
 Gratuity
 
 
 
 </li>
 <li>
 
 
 
 Health Insurance
 
 
 
 </li>
 <li>
 
 
 
 Inflation Bonus
 
 
 
 </li>
 <li>
 
 
 
 Housing Allowance
 
 
 
 </li>
 <li>
 
 
 
 Patient seen Bonus
 
 
 
 </li>
 <li>
 
 
 
 Eid Bonus
 
 
 
 </li>
 </ul>
 </li>
 </ul>
 </li>
 </ul>
 
 Salary:
 
 
 60,000PKR - 80,000PKR
</div>

Customer Services Executive Medical Record Medical Billing USA

Join Boston Neurobehavioral Associates and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Boston Neurobehavioral Associates

About Company

IT Support Specialist - Outpatient Clinic USA

RCM & Credentialing Quality Assurance Analyst – USA

Customer Services Executive Medical Record Medical Billing USA