Qureos Mentor

Boutique Group

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 About The Red Palace
 
 
 
 
 A symbol of Saudi Arabia&rsquo;s heritage, The Red Palace stands as an extraordinary landmark in Riyadh, now reimagined as an ultra-luxury boutique hotel. Originally built in 1943, this historic Palace has been transformed into a masterpiece of refined hospitality, blending timeless elegance with contemporary sophistication.
 
 
 Nestled in the heart of the capital, The Red Palace offers an exclusive glimpse into the Kingdom&rsquo;s storied past, featuring meticulously restored architecture, curated cultural experiences, and unparalleled service. Every detail has been thoughtfully designed to honor its legacy while delivering a modern interpretation of luxury. At The Red Palace, we invite guests to step into a world of history, prestige, and indulgence, where tradition and innovation seamlessly come together.
 
 
 
 
 
 
 
 Job Details
 
 
 
 
 
 Job Title:
 
 Learning &amp; Development Manager
 
 
 
 Reports to:
 
 People &amp; Culture Director
 
 
 
 
 
 
 
 Job Purpose
 
 
 
 
 The Learning and Development Manager is Red Palace&rsquo;s culture carrier and enabler. You are a guide and a sage for our people, bringing warmth, presence and genuine engagement. You turn learning into a strategic advantage for the brand. You build capability, confidence and pride across every department, so that ultra luxury service feels natural, consistent and effortless. You design programmes that are simple to understand, easy to practise and measurable in results. You are on the floor as much as in the classroom, coaching leaders and ambassadors to offer solutions and never say no.
 
 
 
 
 
 
 Responsibilities:
 
 
 
 
 
 
 
 Training Strategy &amp; Planning
 
 
 
 
 
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 <li>
 Lead an annual learning plan that is directly tied to our guest and business priorities, with clear outcomes and milestones.
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 Translate strategy into practical programmes and on the job routines that leaders can sustain.
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 Prioritise what matters most to guests and colleagues, then stage delivery so improvements are visible and fast.
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 Build and manage a realistic learning budget and calendar. Report progress simply and honestly.
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 </ul>
 
 
 
 
 
 Learning Delivery
 
 
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 <li>
 Facilitate core service, leadership and operational programmes with energy and clarity.
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 Be a visible coach on the floor. Model presence, language and service behaviours that are gracious, timely and sincere.
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 Run engaging new hire and new leader journeys that set standards and build belonging from day one.
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 Keep content current and concise. Use short refreshers, practical job aids and simulations to turn knowledge into habit.
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 </ul>
 
 
 
 
 
 Capability Building
 
 
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 Grow leaders as teachers. Equip department heads and supervisors to coach daily and recognise progress.
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 Establish and develop a network of designated trainers in each department.
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 Shape personalised development for high potential colleagues and critical roles, including cross exposure and mentoring.
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 Build essential people leadership skills for managers and aspiring leaders, with clear practice and follow up.
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 </ul>
 
 
 
 
 
 Excellence Programmes
 
 
 <ul>
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 Design and lead a simple, staged Excellence roadmap that raises service quality and guest confidence.
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 Use guest insight and operational data to target effort, then measure uplift in experience and performance.
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 Pilot new ideas at small scale, learn quickly, and scale what works across the palace.
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 Partner with Performance Excellence to prepare teams for external evaluations and brand audits through briefings and on floor drills.
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 </ul>
 
 
 
 
 
 Culture and Engagement
 
 
 <ul>
 <li>
 Champion a warm, inclusive learning culture where every ambassador feels seen, supported and stretched.
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 <li>
 Celebrate great service stories and make best practice easy to copy.
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 Ensure learning is accessible to all colleagues, including those for whom English is a second language.
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 </ul>
 
 
 
 
 
 Reporting
 
 
 <ul>
 <li>
 Track and report all training activities, participation, and ROI via LMS or structured dashboards.
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 Evaluate the effectiveness of training using post-training assessments and business impact metrics.
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 Maintain complete and accurate training records in compliance with external and internal audit requirements.
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 Support pre-opening or expansion projects with readiness training plans.
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 </ul>
 
 
 
 
 
 Qualifications
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in Human Resources, Education, Hospitality Management or a related field.
 </li>
 <li>
 Three to five years in learning and development or operational training, ideally within luxury hospitality.
 </li>
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 A confident facilitator and coach who can inspire a room and guide senior leaders.
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 Strong instructional design skills, able to create concise, practical learning with measurable outcomes.
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 Comfortable with learning systems and digital tools, and able to present insights simply.
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 Warm, kind and engaging communicator who champions people and builds trust across cultures.
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 Fluency in English required. Arabic is an advantage.
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 </ul>
 
 
</div>

Learning & Development Manager

<div>
 
 
 
 About The Red Palace
 
 
 
 
 A symbol of Saudi Arabia&rsquo;s heritage, The Red Palace stands as an extraordinary landmark in Riyadh, now reimagined as an ultra-luxury boutique hotel. Originally built in 1943, this historic Palace has been transformed into a masterpiece of refined hospitality, blending timeless elegance with contemporary sophistication.
 
 
 Nestled in the heart of the capital, The Red Palace offers an exclusive glimpse into the Kingdom&rsquo;s storied past, featuring meticulously restored architecture, curated cultural experiences, and unparalleled service. Every detail has been thoughtfully designed to honor its legacy while delivering a modern interpretation of luxury. At The Red Palace, we invite guests to step into a world of history, prestige, and indulgence, where tradition and innovation seamlessly come together.
 
 
 
 
 Job Details
 
 
 
 
 
 Job Title:
 
 Human Resources Manager
 
 
 
 Reports to:
 
 People &amp; Culture Director
 
 
 
 
 Job Purpose
 
 
 
 
 The Human Resources Manager supports day-to-day HR operations across Red Palace, ensuring effective implementation of HR policies, employee engagement, and compliance with internal standards and local labor regulations.
 
 
 This role acts as a key liaison between employees and the broader People &amp; Culture function, handling matters related to employee relations, HR systems, benefits administration, and general HR support.
 
 
 The HR Generalist plays a critical role in promoting a positive work culture, ensuring that HR practices are efficient, transparent, and aligned with the Group&rsquo;s values and operational goals.
 
 
 
 
 
 
 RESPONSIBILITIES
 
 
 
 
 Employee Relations &amp; Support
 
 
 <ul>
 <li>
 Serve as a point of contact for employees regarding HR policies, benefits, and workplace concerns.
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 Ensure timely resolution of employee grievances in coordination with relevant stakeholders.
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 Support investigations and disciplinary actions in compliance with labor laws and internal policies.
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 Payroll
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 End of service
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 GOSI &amp; Qiwa
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 Medical insurance
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 </ul>
 
 
 Policy Implementation &amp; Compliance
 
 
 <ul>
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 Ensure all HR policies and procedures are effectively communicated, implemented, and followed by employees.
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 Monitor compliance with labor laws and company regulations across departments.
 </li>
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 Maintain accurate HR records and documentation for audits and internal reviews.
 </li>
 </ul>
 
 
 Onboarding &amp; Offboarding
 
 
 <ul>
 <li>
 Coordinate onboarding activities for new hires including documentation, orientation, and system access.
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 <li>
 Facilitate offboarding processes, including exit interviews, clearance, and final settlement documentation.
 </li>
 </ul>
 
 
 HR Systems &amp; Reporting
 
 
 <ul>
 <li>
 Maintain up-to-date employee records in the HRIS and ensure data integrity.
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 <li>
 Generate HR reports related to headcount, attrition, leaves, and other key metrics for leadership review.
 </li>
 </ul>
 
 
 Performance &amp; Development Support
 
 
 <ul>
 <li>
 Assist in coordinating performance review cycles, reminders, and system access.
 </li>
 <li>
 Support training logistics, nominations, and feedback collection across departments.
 </li>
 </ul>
 
 
 
 
 
 QUALIFICATIONS
 
 
 <ul>
 <li>
 Bachelor&rsquo;s degree in human resources, Business Administration, or related field.
 </li>
 <li>
 Minimum 3 years of experience in HR operations within hospitality or luxury service sectors.
 </li>
 <li>
 Knowledge of Saudi Labor Law and HR best practices.
 </li>
 <li>
 Experience with HR systems (Oracle, SAP, or similar).
 </li>
 <li>
 Strong interpersonal, communication, and organizational skills.
 </li>
 <li>
 Fluency in English required
 </li>
 </ul>
 
 
</div>

Human Resources Manager (Saudi)

Join Boutique Group and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Boutique Group

ABOUT_COMPANY

Learning & Development Manager

Human Resources Manager (Saudi)