Qureos Mentor

BRMi

BRMi is an information technology services provider that has been executing change and accelerating outcomes for its clients since 2004. The company specializes in digital transformation, cloud migration, intelligent automation, and visual analytics. While known for its work with the federal government, BRMi also serves public and private sectors, including national security, financial institutions, and regulatory bodies. The firm focuses on delivering high-value solutions tailored to clients' needs through effective change management and process automation.

<div>Overview:
<div>
BRMi is seeking a Service Desk Tier 2 Engineer to provide advanced technical support for NIH end users across desktop, mobile, conference room, and enterprise technology environments. The successful candidate will be responsible for troubleshooting and resolving complex technical issues, supporting end-user devices and applications, and ensuring exceptional customer service for NIH staff and stakeholders.</div><div><br>
This position requires strong cross-functional technical expertise supporting Windows, macOS, and Linux environments, along with experience supporting audiovisual technologies, virtual meeting platforms, and enterprise collaboration tools.</div><div></div><div><br>
Benefits:<br>
<ul><li>Comprehensive Medical, Dental, and Vision Insurance</li><li>Employer-Paid Life Insurance</li><li>Employer-Paid Short-Term and Long-Term Disability Insurance</li><li>401(k)</li><li>Paid Time Off (PTO) that includes Vacation Leave, Sick Leave, and 11 Paid Holidays</li><li>Educational Assistance</li></ul></div><div></div><div><br>
Salary: 65k-75k</div><div>
Work Location: Primary place of performance is Bethesda, Maryland, supporting NIH facilities and approved remote work locations in accordance with Government policies.</div><div></div><div><br>
Click here to learn about BRMi's culture.</div><div></div><div><br>
Click here to see BRMi&rsquo;s Glassdoor reviews</div>
Responsibilities:
<ul><li><div>
End User Support</div><ul><li>
Provide Tier 2 technical support for desktops, laptops, mobile devices, printers, and peripherals.</li><li>
Diagnose and resolve hardware, software, operating system, and connectivity issues.</li><li>
Troubleshoot Windows 10, macOS, and Linux workstation environments.</li><li>
Support enterprise applications and software commonly used within NIH environments.</li><li>
Escalate complex issues to Tier 3 engineers when appropriate.</li></ul></li><div></div><li><div><br>
Systems &amp; Connectivity Support</div><ul><li>
Troubleshoot VPN connectivity issues and remote access technologies.</li><li>
Support wireless networking technologies and user connectivity issues.</li><li>
Configure, install, maintain, and upgrade desktop and mobile computing devices.</li><li>
Assist with workstation deployments, system refreshes, and technology rollouts.</li></ul></li><div></div><li><div><br>
Audio Visual &amp; Conference Room Support</div><ul><li>
Support NIH conference rooms and meeting spaces.</li><li>
Troubleshoot audiovisual systems, collaboration technologies, and conferencing equipment.</li><li>
Provide support for virtual meetings, hybrid meetings, webinars, and conferences.</li><li>
Assist users with Microsoft Teams, Zoom, WebEx, and other collaboration platforms.</li><li>
Ensure conference room technologies remain operational and available.</li></ul></li><div></div><li><div><br>
Technical Evaluation &amp; User Support</div><ul><li>
Provide technical guidance and support to NIH users and stakeholders.</li><li>
Assist with testing and validation of hardware, software, and mobile device technologies.</li><li>
Document issues, resolutions, and support activities within the IT service management platform.</li><li>
Maintain high levels of customer satisfaction through responsive and professional support.</li></ul></li><div></div><li><div><br>
Service Desk Operations</div><ul><li>
Respond to incidents, service requests, and escalations in accordance with established service levels.</li><li>
Maintain accurate ticket documentation and resolution records.</li><li>
Participate in continuous service improvement initiatives.</li><li>
Collaborate with infrastructure, security, and engineering teams to resolve technical issues.</li></ul></li><li>
Perform other duties as assigned</li></ul>
Qualifications:
<ul><li>Minimum of three (3) years of experience providing desktop support, service desk support, or end-user technical support.</li><li>
Experience supporting Windows 10, macOS, and Linux environments.</li><li>
Experience troubleshooting VPN, wireless, and network connectivity issues.</li><li>
Experience supporting enterprise applications and end-user technologies.</li><li>
Experience supporting audiovisual systems, conference room technologies, and virtual meeting platforms.</li><li>
Strong troubleshooting and problem-solving skills.</li><li>
Excellent customer service and communication skills.</li><li>
Ability to work independently and collaboratively within a team environment.</li><li>
Ability to obtain and maintain a federal background investigation.</li><li>
Candidates must possess the following certifications:<br>
<ul><li>
ITIL Practitioner</li><li>
LPIC-1</li><li>
Microsoft Role-Based Certifications</li><li>
CompTIA A+</li></ul></li><li>
Preferred Experience<br>
<ul><li>
Experience supporting NIH, HHS, or other federal civilian agencies.</li><li>
Experience supporting scientific, research, or healthcare environments.</li><li>
Experience supporting Microsoft Teams, Zoom, WebEx, and hybrid meeting technologies.</li><li>
Familiarity with IT Service Management (ITSM) tools and processes.</li><li>
Experience supporting Apple devices and mobile technologies.</li></ul></li></ul><div><b>
** BRMi will not sponsor applicants for work visas for this position.**</b></div><div><b>
**This is a W2 opportunity only**</b></div><div></div><div><b><br>
EOE/Minorities/Females/Vet/Disabled</b></div><div>
We are an equal opportunity employer that values diversity and commitment at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. Employment policies and decisions on employment and promotion are based on merit, qualifications, performance, and business needs. The decisions and criteria governing the employment relationship with all employees are made in a nondiscriminatory manner, without regard to race, religion, color, national origin, sex, age, marital status, physical or mental disability, medical condition, veteran status, or any other factor determined to be unlawful by federal, state, or local statutes.</div></div>

Service Desk Tier 2 Engineer

<div>Overview:
<div><b>
HYBRID</b></div><div><b>
Public Trust Clearance requirement.</b></div><div></div><div><br>
BRMi is seeking a Security Analyst to support cybersecurity operations, risk management, compliance, and information assurance activities in support of NIH enterprise IT environments. The Security Analyst will work closely with technical teams, system owners, and government stakeholders to ensure the confidentiality, integrity, and availability of systems, networks, and data.</div><div></div><div><br>
The ideal candidate will possess strong technical cybersecurity expertise, experience supporting federal security requirements, and the ability to identify, assess, and mitigate security risks across complex IT environments.</div><div></div><div><br>
Benefits:<br>
<ul><li>Comprehensive Medical, Dental, and Vision Insurance</li><li>Employer-Paid Life Insurance</li><li>Employer-Paid Short-Term and Long-Term Disability Insurance</li><li>401(k)</li><li>Paid Time Off (PTO) that includes Vacation Leave, Sick Leave, and 11 Paid Holidays</li><li>Educational Assistance</li></ul></div><div></div><div><br>
Salary: $100K-$120K</div><div><b>
HYBRID</b></div><div>
Work Location: Primary place of performance is Bethesda, Maryland, supporting NIH facilities and approved remote work locations in accordance with Government policies.</div><div></div><div><br>
Click here to learn about BRMi's culture.</div><div></div><div><br>
Click here to see BRMi&rsquo;s Glassdoor reviews</div>
Responsibilities:
<ul><li><div>
Cybersecurity Operations</div><ul><li>
Monitor, analyze, and respond to cybersecurity events, incidents, and vulnerabilities.</li><li>
Support security monitoring, threat detection, and incident response activities.</li><li>
Conduct security assessments and identify potential risks and weaknesses.</li><li>
Recommend and implement corrective actions to improve security posture.</li><li>
Assist in the development and maintenance of security procedures and standards.</li></ul></li><div></div><li><div><br>
Risk Management &amp; Compliance</div><ul><li>
Support Risk Management Framework (RMF) activities.</li><li>
Assist with security control assessments, testing, and documentation.</li><li>
Develop and maintain System Security Plans (SSPs), POA&amp;Ms, security assessments, and supporting documentation.</li><li>
Ensure compliance with federal cybersecurity requirements, policies, and standards.</li><li>
Support system authorization and continuous monitoring activities.</li></ul></li><div></div><li><div><br>
Vulnerability Management</div><ul><li>
Analyze vulnerability scan results and coordinate remediation activities.</li><li>
Track remediation efforts and ensure timely resolution of identified findings.</li><li>
Collaborate with infrastructure and application teams to address security risks.</li><li>
Provide recommendations for security hardening and configuration management.</li></ul></li><div></div><li><div><br>
Security Engineering Support</div><ul><li>
Evaluate security controls and system configurations.</li><li>
Support implementation of cybersecurity technologies and solutions.</li><li>
Assist with identity and access management activities.</li><li>
Participate in security architecture reviews and technology evaluations.</li><li>
Support cloud security and modernization initiatives as required.</li></ul></li><div></div><li><div><br>
Reporting &amp; Stakeholder Engagement</div><ul><li>
Prepare security reports, risk assessments, and compliance documentation.</li><li>
Present findings and recommendations to technical and non-technical stakeholders.</li><li>
Support audits, inspections, and security reviews.</li><li>
Maintain effective communication with government leadership and project teams.</li></ul></li><li>
Perform other duties as assigned</li></ul>
Qualifications:
<ul><li>Bachelor's degree in Cybersecurity, Information Technology, Computer Science, Information Systems, or a related field.</li><li>
5&ndash;8 years of cybersecurity, information assurance, or information security experience.</li><li>
Experience supporting federal cybersecurity programs and compliance requirements.</li><li>
Knowledge of NIST Cybersecurity Framework, NIST 800-53, RMF, FISMA, and federal security requirements.</li><li>
Experience conducting security assessments, vulnerability management, and risk analysis.</li><li>
Experience supporting system authorization and continuous monitoring activities.</li><li>
Strong analytical, problem-solving, and communication skills.</li><li>
Ability to obtain and maintain a federal background investigation.</li><li>
Candidates must possess the following certifications:<br>
<ul><li>
Security+</li><li>
Certified Information Systems Security Professional (CISSP)</li><li>
Certified Information Security Manager (CISM)</li><li>
Certified Ethical Hacker (CEH)</li></ul></li><li>
Preferred Experience<br>
<ul><li>
Experience supporting NIH, HHS, or other federal civilian agencies.</li><li>
Experience with Splunk, Tenable, Nessus, Microsoft Defender, or similar security tools.</li><li>
Experience supporting cloud environments including Azure or AWS.</li><li>
Experience with security incident response and threat hunting.</li><li>
Experience supporting biomedical research, scientific computing, or healthcare IT environments.</li></ul></li></ul><div><b>
** BRMi will not sponsor applicants for work visas for this position.**</b></div><div><b>
**This is a W2 opportunity only**</b></div><div></div><div><b><br>
EOE/Minorities/Females/Vet/Disabled</b></div><div>
We are an equal opportunity employer that values diversity and commitment at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. Employment policies and decisions on employment and promotion are based on merit, qualifications, performance, and business needs. The decisions and criteria governing the employment relationship with all employees are made in a nondiscriminatory manner, without regard to race, religion, color, national origin, sex, age, marital status, physical or mental disability, medical condition, veteran status, or any other factor determined to be unlawful by federal, state, or local statutes.</div></div>

Security Analyst

<div>Overview:
<div>
BRMi is seeking a Project Manager to be responsible for overseeing the successful completion of an array of projects and initiatives supporting the broader short and long-term brand, marketing and communication strategies. In addition, the Project Manager works closely with the product owner(s), strategy teams and scrum masters within our Agile Release Train to coordinate and traffic work to external vendors, agency partners, and internal business partners. They will also lead delivery of initiatives, by assisting in removing impediments, facilitating team meetings, and attending scrum ceremonies while fostering an environment for high performance while being a liaison to external and/or internal partners.</div><div></div><div><br>
Benefits:<br>
<ul><li>Comprehensive Medical, Dental, and Vision Insurance</li><li>Employer-Paid Life Insurance</li><li>Employer-Paid Short-Term and Long-Term Disability Insurance</li><li>401(k)</li><li>Paid Time Off (PTO) that includes Vacation Leave, Sick Leave, and 11 Paid Holidays</li><li>Educational Assistance</li></ul></div><div></div><div><br>
Salary: 104k-132k</div><div></div><div><br>
Hybrid in Veinna, VA three days a week</div><div></div><div><br>
Click here to learn about BRMi's culture.</div><div></div><div><br>
Click here to see BRMi&rsquo;s Glassdoor reviews</div>
Responsibilities:
<ul><li>Ensure effective management of multiple projects from inception through implementation while coordinating with key roles on the agile release teams. Facilitates quality and is accountable for timely delivery of team deliverables.<br>
<ul><li>
Lead efforts and collaborate with the cross-functional business unit teams to identify all tasks needed to complete a marketing campaign and strategically perform or delegate those tasks to appropriate team members.</li><li>
Work with vendors, agency partners, and internal team members while coordinating resources, schedules, and project deliverables.</li><li>
Ensure content is managed through creative workflow, ensuring projects are briefed correctly and are planned, prioritized, and produced on brief, while staying within approved scope and budget.</li><li>
Work with team scrum masters to ensure that goals, scope, and product backlog items are understood and can be fulfilled by the appropriate team members.</li><li>
Works with cross &ndash;functional business unit(s) to define, develop and execute project plans, including scope definition, expectations, activities, and schedules.</li><li>
Manage intra team dependencies and impediments while keeping the team focused on project goals and results.</li><li>
Ensure all marketing materials meet regulatory compliance working with our Compliance team.</li><li>
Maintain product knowledge and relationships with marketing cross-discipline teams.</li><li>
Assist managers in communicating process changes and improvements as necessary.</li></ul></li><li>
Perform other duties as assigned</li></ul>
Qualifications:
<ul><li>Minimum 3-7 years&rsquo; experience working in an in-house marketing/advertising or external agency to create and lead projects.</li><li>
Experience partnering with creative and production teams to drive execution across multiple channels including video, print, digital and web projects.</li><li>
Experience working in agile development teams and leading and facilitating team meetings in Agile environment is strongly preferred. Scrum Master certification and experience a strong plus.</li><li>
Ability to move fluidly between the 30K foot view and the 3-foot view, driving execution.</li><li>
You have proven abilities efficiently planning and prioritizing deliverables and resources working across multiple internal or external teams and multiple projects.</li><li>
Ability to prioritize your work and the work of others as necessary.</li><li>
Must be a creative thinker, self-starter, problem solver with strong communication skills.</li><li>
Working knowledge of Workfront or comparable PM software and/or Azure Dev Ops and prior experience in financial services, or complex regulatory environment a plus.</li></ul><div><b>
** BRMi will not sponsor applicants for work visas for this position.**</b></div><div><b>
**This is a W2 opportunity only**</b></div><div></div><div><b><br>
EOE/Minorities/Females/Vet/Disabled</b></div><div>
We are an equal opportunity employer that values diversity and commitment at all levels. All individuals, regardless of personal characteristics, are encouraged to apply. Employment policies and decisions on employment and promotion are based on merit, qualifications, performance, and business needs. The decisions and criteria governing the employment relationship with all employees are made in a nondiscriminatory manner, without regard to race, religion, color, national origin, sex, age, marital status, physical or mental disability, medical condition, veteran status, or any other factor determined to be unlawful by federal, state, or local statutes.</div></div>

Project Manager

Join BRMi and explore 3   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

BRMi

About Company

Service Desk Tier 2 Engineer

Security Analyst

Project Manager