Qureos Mentor

Braden Business Systems Inc.

<div><div><div><p>Join a Team Focused on People, Service, and Growth</p>
<p>Braden Business Systems is seeking a Senior Service Desk Analyst. A Senior Service Desk Analyst plays a key role in guiding the Service Desk team by providing hands-on coaching and mentoring. This position is ideal for an experienced IT professional who enjoys mentoring others, solving complex technical issues, and delivering an exceptional client experience in a Managed Services environment.</p>
<p>In this role, you will serve as a reliable technical resource for the team, help guide daily service desk operations, and support clients with professionalism and care. The position blends hands-on technical work , collaboration, and continuous improvement.</p>
<p>Key Responsibilities</p>
<ul><li>Act as a senior technical resource for the Service Desk team, providing guidance, mentorship, and escalation support.</li>
<li>Bring 2&ndash;4 years of experience in a senior or lead help desk role with a strong understanding of Service Desk operations.</li>
<li>Work effectively within a Managed Services environment, understanding its pace, priorities, and client expectations.</li>
<li>Manage and resolve tickets efficiently using a ticketing system, ensuring clear communication and thorough documentation.</li>
<li>Support and troubleshoot hardware from vendors such as Dell, Lenovo, and HP.</li>
<li>Administer and support Microsoft Windows operating systems across desktop and server environments.</li>
<li>Assist with Microsoft 365 services, including Outlook, Teams, and related applications.</li>
<li>Troubleshoot basic networking issues, including DNS, switches, firewalls, VPNs, and wireless networks.</li>
<li>Contribute to the continuous improvement of service desk processes, documentation, and team standards.</li>
<li>Communicate clearly and professionally with clients and internal team members, both verbally and in writing.</li>
<li>Participate in an on-call rotation as part of a shared team responsibility.</li>
</ul>
<p>What&rsquo;s in It for You</p>
<ul><li>An opportunity to mentor and coach and make a meaningful impact on service delivery.</li>
<li>The ability to influence client experiences and contribute to the growth of our Service Desk team.</li>
<li>Competitive compensation and a comprehensive benefits package.</li>
<li>A supportive, collaborative work environment where your skills and experience are valued.</li>
</ul>
<p>Qualifications</p>
<ul><li>Proven experience as a Senior Service Desk Analyst or in a similar role.</li>
<li>Prior experience working for a Managed Service Provider is strongly preferred.</li>
<li>Strong troubleshooting and problem-solving skills across hardware, software, and networking.</li>
<li>Experience with ticketing systems and structured service workflows.</li>
<li>Familiarity with tools and platforms such as Microsoft 365, Meraki, Ubiquiti, spam filtering solutions, and RMM tools.</li>
<li>A service-focused mindset with a demonstrated history of strong client interactions.</li>
<li>A collaborative approach and a desire to support team and organizational success.</li>
</ul>
<p>About Braden Business Systems</p>
<p>Braden Business Systems is a locally owned Managed Service Provider dedicated to delivering dependable, proactive IT support. We partner closely with our clients to ensure their technology aligns with and supports their business goals.</p>
<p>Our culture is fast-paced, people-focused, and rooted in accountability. We invest in our employees through training, support, and clear expectations. Team members who take ownership of their work, communicate effectively, and genuinely care about clients thrive here.</p>
<p>Braden Business Systems is an Equal Opportunity Employer.</p>
<p>What We Offer</p>
<ul><li>Full-time position with consistent hours, Monday through Friday, plus an on-call rotation.</li>
<li>Competitive compensation and benefits.</li>
<li>401(k) with company match.</li>
<li>Health, dental, vision, and HSA options.</li>
<li>Paid time off and referral programs.</li>
<li>A supportive team environment that values growth, learning, and accountability.</li>
<li>Ongoing training and opportunities to expand both technical and leadership skills.</li>
</ul>
<p>Benefits:</p>
<ul><li>401(k)</li>
<li>401(k) matching</li>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Health savings account</li>
<li>Life insurance</li>
<li>Paid time off</li>
<li>Referral program</li>
<li>Retirement plan</li>
<li>Vision insurance</li>
</ul>
<p>Work Location: In person</p>
</div>
</div><div><p>Benefits:</p><br>
<p></p>
<ul><li>401(k)</li>
<li>401(k) matching</li>
<li>Dental insurance</li>
<li>Health insurance</li>
<li>Health savings account</li>
<li>Life insurance</li>
<li>Paid time off</li>
<li>Referral program</li>
<li>Retirement plan</li>
<li>Vision insurance</li></ul><br>
<p>
</p></div><div><p>Work Location: In person</p></div></div>

Senior Service Desk Analyst

Join Braden Business Systems Inc. and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Braden Business Systems Inc.

About Company

Senior Service Desk Analyst