Qureos Mentor

BranCore Technologies

<div><ul><li>Richmond, VA</li>
<li>Posted on October 24, 2025</li>
</ul><div><p>Contract Length: Contract to be extended beyond 6/30/26, likely by 6-12+ months based on performance.<br>
**Richmond, VA candidates ONLY required.</p>
<div>
**local candidates required due to onsite requirement<br>
**first round of interviews via Teams. Second round of interviews ONSITE, NO exceptions<br>
**This position requires onsite 2 days a week with 3 remote<br>
<ul><li>Contractor will be responsible for purchasing parking through client&rsquo;s Parking Management Office or procuring their own parking</li></ul></div>
<div>
Ideal candidates for this role will innately be a strategic thinker, foster positive/purposeful interactions, build and preserve trusting relationships with assigned business partners throughout the agency. The position will also manage escalations for work within the service, product and project delivery pipelines.<p></p>
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Position specific responsibilities and duties will include, but not limited to:<br>
<ul><li>Meeting with and communicating directly with Agency leadership up to the Executive level on a routine basis.</li><li>Working closely with IT leadership to ensure successful and continuous delivery of all products and services by ITD.</li><li>Assigned to partner with Districts to act as a point of focus / resource for IT management, escalations, and coordination.</li><li>Partner with business and Enterprise Architecture to identify product lines, then develop and maintain a multi-year business capability roadmap.</li><li>Responsible for building and maintaining relationships with assigned business partners.</li><li>Interfacing with project managers, service and operations managers to coordinate work, prioritize requests, and manage escalations for assigned Divisions.</li><li>Identifying opportunities for new services, service improvements, and technical innovation to meet business needs.</li><li>Overseeing the management of business partner expectations as related to ITD engagement and service or product delivery.</li><li>Managing escalations related to technology procurements, projects and service delivery requests.</li><li>Identifying, championing, and communicating customer needs.</li><li>Consult and collaborate with ITD teams managing production operations and the strategic direction for systems owned by assigned business partners.</li><li>Support continued compliance with client and VITA policies, standards, and guidelines.</li></ul></div>
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Desired Skills to Partner with Districts:<br>
<ul><li>Bachelor&rsquo;s degree or six (6) years or more of related experience. (6yrs)</li><li>Experience working in Information Technology (including knowledge of SDLC, Agile Methodology, Technology Procurements. (5yrs)</li><li>Strong communication skills in writing, speaking and presenting with leadership of all levels. (10yrs)</li><li>Ability to listen, build rapport, and develop credibility as a strategic partner. Be able to shift opinions using influence over positional power. (10yrs)</li><li>Skilled and experienced at conflict negotiation and resolution; Experience dealing with difficult customers. (10yrs)</li><li>Ability to share-ownership and drive results as a team. Ability to focus on purpose, value, and results, rather than solutions. (10yrs)</li><li>Ability to connect strategy to execution; Strategic thinker. (10yrs)</li><li>Experience in Product Line planning, development and management. (10yrs)</li><li>Understanding of client&rsquo;s Organization Structure to include Districts and Central Office.</li></ul></div></div>
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<div>Required/Desired Skills</div>
<div></div><div><div><div><div><div><div>Bachelors degree or six (6) years or more of related experience in a role within Information Technology.</div> <div>Required</div> <div>6</div> <div>Years</div>
</div><br>
</div></div></div><div><div><div><div><div>Experience working in Information Technology (including knowledge of SDLC, Agile Methodology, Technology Procurements)</div> <div>Required</div> <div>5</div> <div>Years</div>
</div><br>
</div></div></div><div><div><div><div><div>Strong communication skills in writing, speaking and presenting with leadership of all levels.</div> <div>Required</div> <div>10</div> <div>Years</div>
</div><br>
</div></div></div><div><div><div><div><div>Ability to listen, build rapport, and develop credibility as a strategic partner. Be able to shift opinions using influence over positional power.</div> <div>Required</div> <div>10</div> <div>Years</div>
</div><br>
</div></div></div><div><div><div><div><div>Skilled at conflict negotiation and resolution; Experience dealing with difficult customers/being comfortable in uncomfortable situations.</div> <div>Required</div> <div>10</div> <div>Years</div>
</div><br>
</div></div></div><div><div><div><div><div>Ability to share-ownership and drive results as a team. Ability to focus on purpose, value, and results, rather than solutions.</div> <div>Required</div> <div>10</div> <div>Years</div>
</div><br>
</div></div></div><div><div><div><div><div>Ability to connect strategy to execution; Strategic thinker.</div> <div>Required</div> <div>10</div> <div>Years</div>
</div><br>
</div></div></div><div><div><div><div><div>Experience in Product Line planning, development and management.</div> <div>Required</div> <div>1</div> <div>Years</div>
</div><br>
</div></div></div><div><div><div><div><div>Understanding of VDOT&rsquo;s Organization Structure, how VDOT and VITA interact.</div> <div>Desired</div> <div>3</div> <div>Years</div>
</div><br>
</div></div></div><div><div><div><div><div>BRMP Certification</div> <div>Highly desired</div></div></div></div></div></div></div></div><p></p>

IT Customer Relationship Manager – Contract Position

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IT Customer Relationship Manager – Contract Position