Qureos Mentor

BranCore Technologies

<div><ul><li>Richmond, VA</li>
<li>Posted on March 19, 2026</li>
</ul><div><p>Contract Length: 11 months with the possibility of extending based on performance and project need.<br>
**Local Richmond, VA candidates required.</p>
<p>
Candidates must be able to work and interview on-site.</p>
<p>
The Application Trainer is responsible for delivering effective end-user training for the Electronic Health Records application to ensure successful adoption, usability, and ongoing proficiency. This role designs, develops, and delivers training programs, documentation, and learning materials while working closely with Health Services, Health IT, and vendor teams.</p>
<p><b>
Key Responsibilities</b></p>
<ul>
<li>Deliver instructor-led and virtual training sessions for new and existing applications</li>
<li>Develop and maintain training materials, including user guides, quick reference sheets, videos, and e-learning modules</li>
<li>Customize training content based on user roles, workflows, and system configurations</li>
<li>Conduct training needs assessments and recommend appropriate learning approaches</li>
<li>Support application rollouts, upgrades, and system changes through targeted training initiatives</li>
<li>Provide hands-on system demonstrations and facilitate interactive learning sessions</li>
<li>Evaluate training effectiveness and incorporate feedback for continuous improvement</li>
<li>Serve as a subject matter expert (SME) on application functionality and workflows</li>
<li>Collaborate with Health Services, Health IT, and vendor teams to align training with system capabilities</li>
<li>Maintain training schedules, attendance records, and completion metrics</li>
</ul>
<p><b>Required Qualifications</b></p>
<ul>
<li>Bachelor&rsquo;s degree in Education, Information Systems, Healthcare Informatics, Business, or a related field (or equivalent experience)</li>
<li>2&ndash;5 years of experience in application training, software implementation, or user education</li>
<li>Strong presentation and facilitation skills for diverse audiences</li>
<li>Experience developing training materials using tools such as PowerPoint, LMS platforms, or video authoring software</li>
<li>Ability to explain technical concepts in a clear, user-friendly manner</li>
</ul>
<p><b>Skills &amp;Competencies</b></p>
<ul>
<li>Excellent verbal and written communication skills</li>
<li>Strong organizational and time-management abilities</li>
<li>Adaptability to different learning styles and technical skill levels</li>
<li>Analytical mindset with attention to detail</li>
<li>Ability to travel as needed for on-site training sessions</li>
</ul>
<p><b>Working Conditions</b></p>
<ul>
<li>Combination of remote, classroom, and on-site training environments</li>
<li>Occasional travel may be required</li>
</ul>
<p>May require flexible hours during system go-lives or upgrades</p>
<div>
Required/Desired Skills</div>
<div>
<div><div><div><div>Experience in application training, software implementation, or user education</div> <div>Required</div> <div>5</div> <div>Years</div>
</div><br>
</div></div></div><div><div><div><div><div>Strong presentation and facilitation skills for diverse audiences</div> <div>Required</div> <div>3</div> <div>Years</div>
</div><br>
</div></div></div><div><div><div><div><div>Experience developing training materials using tools such as PowerPoint, LMS platforms, or video authoring software</div> <div>Required</div> <div>5</div> <div>Years</div></div></div></div></div></div></div><p></p>

IT Trainer 4 – Contract Position

<div><ul><li>Anywhere</li>
<li>Posted on March 12, 2026</li>
</ul><div><p>Contract Length: 4 months with the possibility of extending based on performance and project need.<br>
**Local Colonial Heights, VA candidates required.</p>
<p><b>
This role is 100% on site with the potential for 1 day a week remote. MUST BE ABLE TO INTERVIEW AND WORK ON SITE.</b></p>
<p><b>
Key Responsibilities</b></p>
<ul>
<li><b>Identify &amp; Resolve:</b> Act as the primary filter for incoming technical requests, resolving 70-80% of issues on the first call.</li>
<li><b>Ticketing &amp; Documentation:</b> Maintain detailed logs of all interactions in our ITSM (e.g., ServiceNow).</li>
<li><b>Remote Troubleshooting:</b> Use remote desktop tools to guide users through software installations, password resets, and connectivity issues.</li>
<li><b>Escalation:</b> Recognize when a problem is beyond Tier 1 scope and route it to the appropriate specialist with clear, concise notes.</li>
<li><b>Knowledge Base Growth:</b> Contribute to our internal &ldquo;How-To&rdquo; guides to help users (and the team) help themselves.</li>
</ul><p><b>Technical Requirements</b></p>
<ul><li><b>Operating Systems:</b> Proficiency in <b>Windows 10/11</b> and <b>macOS</b> environments.</li>
<li><b>Software Suites:</b> Strong troubleshooting skills in Microsoft 365 (Outlook, Teams, Excel) and cloud-based apps.</li>
<li><b>Networking Basics:</b> A solid understanding of TCP/IP, DNS, VPN clients, and home Wi-Fi configurations.</li>
<li><b>Identity Management:</b> Basic experience with <b>Active Directory or Azure AD</b> (password resets, unlocking accounts, group memberships).</li>
<li><b>Hardware Savvy:</b> Ability to walk a user through cabling, docking stations, and peripheral setups over the phone.</li>
</ul>
<p><b>What We&rsquo;re Looking For:</b></p>
<p><b>
Communication Skills:</b> The ability to translate &ldquo;tech-speak&rdquo; into helpful instructions for non-technical users.</p>
<p><b>
Empathy &amp; Patience:</b> The ability to remain calm and professional when dealing with frustrated or non-technical users.</p>
<p><b>
Active Listening:</b> Picking up on the &ldquo;clues&rdquo; a user gives to diagnose an issue they might not have the words to describe.</p>
<p><b>
Clear Communication:</b> The &ldquo;Translate Tech-to-Human&rdquo; skill&mdash;explaining complex fixes in simple, jargon-free language.<br>
<br>
<b>Multitasking:</b> The ability to type accurate notes while speaking and navigating multiple screens.</p>
<p><b>
Our Commitment to You</b></p>
<p>
We believe in clear expectations and constant growth. You can expect frequent, constructive feedback, interim evaluations to track your progress, and all the resources you need to master your role and hit your performance goals.</p>
<p>
Requirements &amp; Qualifications</p>
<p>Minimum Qualifications</p>
<ul><li><b>Education:</b> Associate&rsquo;s degree in Information Technology, Computer Science, or a related field (or equivalent professional experience).</li>
<li><b>Technical Proficiency:</b> Hands-on experience troubleshooting Windows/MacOS environments and common hardware (desktops, and laptops).</li>
<li><b>Compliance Knowledge:</b> Basic understanding of IT security principles and data privacy standards.</li>
</ul><p>Preferred Skills</p>
<ul><li><b>Certifications:</b> CompTIA A+, Network+, or Google IT Support Professional Certificate.</li>
<li><b>Customer Service:</b> A background in Help Desk technical support, ideally in an academic or corporate setting.</li>
</ul><p>Physical Requirements</p>
<ul><li>Ability to work 100% on-site with possible Telework options</li>
<li>Ability to lift and move computer equipment (up to 30 lbs.) and navigate classroom environments to perform installations.</li>
</ul>
<div>Required/Desired Skills</div>
<div>
<div><div><div><div>Empathy &amp; Patience: The ability to remain calm and professional when dealing with frustrated or non-technical users.</div> <div>Required</div> <div>3</div> <div>Years</div>
</div><br>
</div></div></div><div><div><div><div><div>Perform other duties as related to the Technology Services and as assigned by Manager of IT Services and/or Chief Information Officer.</div> <div>Required</div> <div>3</div> <div>Years</div>
</div><br>
</div></div></div><div><div><div><div><div>Active Listening: Picking up on the &ldquo;clues&rdquo; a user gives to diagnose an issue they might not have the words to describe.</div> <div>Required</div> <div>3</div> <div>Years</div>
</div><br>
</div></div></div><div><div><div><div><div>Clear Communication: The &ldquo;Translate Tech-to-Human&rdquo; skill&mdash;explaining complex fixes in simple, jargon-free language.</div> <div>Required</div> <div>3</div> <div>Years</div>
</div><br>
</div></div></div><div><div><div><div><div>Multitasking: The ability to type accurate notes while speaking and navigating multiple screens.</div> <div>Required</div> <div>3</div> <div>Years</div></div></div></div></div></div></div>

Technical Support Analyst – Contract Position

Join BranCore Technologies and explore 2   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

BranCore Technologies

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IT Trainer 4 – Contract Position

Technical Support Analyst – Contract Position