Abrar Admin

Brandt Consolidated, Inc.

Customer Service RepresentativeSummary/ObjectiveUnder the supervision of the Customer Service Manager, the Customer Service Representative provides support to customers and sales department by performing the following duties.Essential Functions<ul><li>Provides the best quality experience with courtesy and professional attitude to maintain customer satisfaction.</li><li>Assists customers via telephone, email or fax regarding product availability, etc.</li><li>Correctly enters customer orders into the system.</li><li>Transmits or emails Bills of Lading and pick tickets of customer orders to warehouses for shipping.</li><li>Notifies customers when back orders will be available.</li><li>Communicates with purchasing and production regarding low inventories and product needs for customer shipments.</li><li>Tracks orders for timely shipments and customer pickups.</li><li>Keeps order desk price books updated for customer pricing.</li><li>Reviews pricing and generates customer invoices.</li><li>Processes credits, rebills, returns, etc.</li><li>Coordinates with Accounts Receivables to contact delinquent accountholders to request payment.</li><li>Researches customer discrepancies and past-due amounts with the assistance of Account Receivables; Contacts delinquent accountholders to request payment.</li><li>Other duties as assigned.</li></ul>Qualifications:Required:<ul><li>2 years of previous order desk/customer service experience required.</li></ul>Preferred Qualifications<ul><li>3-5 years of previous order desk/customer service experience is strongly preferred.</li><li>Bachelor&rsquo;s Degree, preferred.</li></ul>Required Competencies<ul><li>Ability to read, comprehend instructions and memos in English; Ability to carry out detailed written and verbal instructions</li><li>Intermediate knowledge in Word, Excel and Outlook and the ability and willingness to learn new software applications</li><li>Attention to detail at a high level</li><li>Self- motivated with the ability to handle multiple tasks accurately and meet deadline in a fast-paced environment</li><li>Ability to build relationships and work well in a team-based environment</li><li>Strong customer orientation</li></ul>Supervisory ResponsibilityNoneWork EnvironmentThe physical environment requires the employee to work primarily in an office environment with prolonged periods sitting at a desk and working on a computer. Occasionally works in warehouse/plant in heat/cold conditions. Frequently required to use personal protective equipment to prevent exposure to hazards. Must be able to lift up to 25 pounds at times.Classification/Expected Hours of EmploymentThis position is a full-time position that is non-exempt. Typically works 5 eight-hour days (Monday &ndash; Friday) with overtime as required.Education and ExperienceMust have high school diploma or equivalent; Associates degree preferred.DisclaimerThis job description is not intended to be a comprehensive list of the duties and responsibilities of the position and the duties and responsibilities may change without notice.Job Type: Full-timePay: $22.00 - $26.00 per hourBenefits:<ul><li>401(k)</li><li>Dental insurance</li><li>Health insurance</li><li>Paid time off</li><li>Professional development assistance</li><li>Referral program</li><li>Vision insurance</li></ul>Shift:<ul><li>Day shift</li></ul>Work Location: In person

Customer Service Representative with Accounting Experience

Join Brandt Consolidated, Inc. and explore 1   exciting career opportunities. They're hiring for various roles with options for remote or on-site work. Apply today and become part of their innovative team.

Brandt Consolidated, Inc.

About Company

Customer Service Representative with Accounting Experience